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SureStay Plus Hotel by Best Western Lubbock Medical Center

Property class: 2.5

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Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

A modern restaurant with a kitchen area, dining tables with chairs, and large windows offering a view of the outside. - SureStay Plus Hotel by Best Western Lubbock Medical Center (Lubbock)
A compact hotel room with a kitchenette, a flat-screen TV mounted on the wall, a desk with a chair, and a window with curtains. - SureStay Plus Hotel by Best Western Lubbock Medical Center (Lubbock)
A compact hotel room with a kitchenette, a dining area, a bed, and a TV. - SureStay Plus Hotel by Best Western Lubbock Medical Center (Lubbock)
A hotel entrance with a 'SureStay Plus Hotel' sign, a 'Copper Lounge' sign, and a modern architectural design with a covered entrance and a van parked outside. - SureStay Plus Hotel by Best Western Lubbock Medical Center (Lubbock)
A reception area with a dark wood reception desk, a red lamp, and a modern light fixture. - SureStay Plus Hotel by Best Western Lubbock Medical Center (Lubbock)
Consider a stay at SureStay Plus Hotel by Best Western Lubbock Medical Center and take advantage of free continental breakfast, a terrace, and laundry facilities. Stay connected with free WiFi in public areas, with speed of 25+ Mbps, and guests can find other amenities such as a bar and a gym.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a bed, a chair, a nightstand, a lamp, and a picture on the wall.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, a lamp, and a picture on the wall.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(36 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, desk, and nightstand, featuring a patterned carpet and neutral wall colors.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(64 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, desk, and nightstand, featuring a patterned carpet and neutral wall colors.

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(20 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

A hotel room with a bed, two bedside tables with lamps, a wall-mounted air conditioner, a window with curtains, and a framed picture on the wall.

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a bed, bedside table, lamp, and a window with curtains.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, a flat-screen TV, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Kitchenette

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, a flat-screen TV, and a window with curtains.

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

A hotel room with two beds, a desk, a refrigerator, and a television.

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

About the neighborhood

Located in Lubbock, SureStay Plus Hotel by Best Western Lubbock Medical Center is in the city center. National Ranching Heritage Center and Museum of Texas Tech University are cultural highlights, and some of the area's activities can be experienced at McLeod Tennis Center and Rawls Course. International Cultural Center and Buddy Holly Center are also worth visiting. Visit our Lubbock travel guide
Map
3901 19th Street, Lubbock, TX, 79410

What's nearby

  • A large building with a tower and arched entrance.
    Texas Tech University
    2 min walk - 0.1 miles
  • Maxey Park
    8 min walk - 0.5 miles
  • United Supermarkets Arena
    15 min walk - 0.8 miles
  • McLeod Tennis Center
    4 min drive - 1.9 miles
  • Rawls Course
    6 min drive - 2.4 miles

Getting around

  • Preston Smith Intl. Airport (LBB)
    17 min drive

Restaurants

  • United Express Fuel
    11 min walk
  • Starbucks
    7 min walk
  • Starbucks
    16 min walk
  • Picantes
    2 min drive
  • Arandas Taqueria
    2 min drive

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,636 square feet of conference space
  • 2 meeting rooms
  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from April to August
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10:00 PM.

Is SureStay Plus Hotel by Best Western Lubbock Medical Center pet-friendly?

Yes, this property allows pets with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 15 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Lubbock Medical Center located?

Located in the heart of Lubbock, this hotel is within 1 mi (2 km) of Covenant Lakeside Hospital and Texas Tech University. Maxey Park and United Supermarkets Arena are also within 1 mi (2 km).

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Reviews

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

7.6

Good

7.4

Cleanliness

7.2

Amenities

8.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 425 out of 1000 reviews
Rating 8 - Good. 234 out of 1000 reviews
Rating 6 - Okay. 142 out of 1000 reviews
Rating 4 - Poor. 85 out of 1000 reviews
Rating 2 - Terrible. 114 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful at any hour, friendly and smiled.....such a great place to stay...
Stayed 10 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and room was clean
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was very nice! Room was clean! Very limited toiletries but dollar tree is right next door. Only complaint was breakfast was over before the listed end time.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious, staff was nice, breakfast was the same every day but had eggs, sausage, potatoes and buiscuts with gravy. Also cereal and bread . Location is great. Close to texas tech university.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It’s was good and quiet needs updated and clean better but the kids loved the pool.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The room was overall clean except the microwave counter. Breakfast was the normal buffet and sufficient. Towels are thin, scratchy. Pool was out of service but looked like it needed a good paint job. Hotel is overall clean but old. Old elevator. Old carpeting.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed how clean the room was, and safe the property felt.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice stay. Not a negative thing to say about it. Good location, good price.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is basic only but it was good.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Thank you
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
Check in and out was easy. Staff was friendly. There was a dog two rooms down that barked occasionally The smell of curry In the hotel room was overwhelming at night. My room was tidy but dirty. After bringing it to the managers attention my room was serviced and clean up a bit. I would only stay here again asa last resort; if I couldn’t find another place. It was not worth the price.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for work
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was in good condition and clean
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place to stay if you are in town. The room are a nice size . Depending on the room that you need. I have stayed there three times. I really do like this place. The staff is great! definitely recommend.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and big.nice and cozy quite and great! could not ask for more. This is my second time staying there. The staff were nice and helpful. Nice place to stay at .
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and area and close to Dollar Tree, Friendly Staff and a quiet location and modern pool was closed and needed to be drained or cleaned
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
I shall return and recommend this hotel The breakfast was very good
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Disliked: Staff & service, amenities
If you like hard beds then the beds are good, Air conditioner was good but after traveling from out of town for a soccer tournament and finding out the outdoor pool is seasonal, keep in mind it's June 1st and 100 degrees, and it's closed kinda sucked for the kids but other that it was good for the price.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet was fast staff was extremely friendly
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The staff was friendly and the rooms were clean and comfortable.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly service, breakfast was fresh and room was clean.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay at .staff was very professional. Very nice. People .had everything I needed in the room so it was great. We’ll definitely recommend to family and friends.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
Great breakfast great room great sale price
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff was friendly and easy check in and check out process. Room was clean and spacious.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Amenities
Close to freeway and reasonable price for the nice rooms
Stayed 2 nights in Sep 2025