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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property
Hotel with free breakfast, near Texas Tech University

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Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Exterior
Outdoor pool
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, free rollaway beds
Reception
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Pet friendly
  • Gym

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, desk, laptop workspace, free rollaway beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Refrigerator
Flat-screen TV
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Refrigerator
Flat-screen TV
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Refrigerator
Flat-screen TV
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Refrigerator
Flat-screen TV
Separate bedroom
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Kitchenette
Flat-screen TV
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 King Bed, Non Smoking, Kitchenette

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Kitchenette
Flat-screen TV
Separate bedroom
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette | 1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Kitchenette
Flat-screen TV
Separate bedroom
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed) | 1 bedroom, desk, laptop workspace, free rollaway beds

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Separate bedroom
Sofa bed
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Separate bedroom
Private bathroom
Spring water bathtub
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
3901 19th Street, Lubbock, TX, 79410

What's nearby

  • Covenant Lakeside Hospital - 5 min walk - 0.3 miles
  • United Supermarkets Arena - 15 min walk - 0.8 miles
  • University Medical Center - 2 min drive - 1.2 miles
  • Texas Tech University - 2 min drive - 1.0 mile
  • Buddy Holly Center - 5 min drive - 4.5 miles

Getting around

  • Preston Smith Intl. Airport (LBB) - 13 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Sonic Drive-In - ‬3 min drive
  • ‪Rosa's Café & Tortilla Factory - ‬3 min drive
  • ‪Pizza Hut - ‬11 min walk
  • ‪Smoothie King - ‬3 min walk

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel near Texas Tech University
You can look forward to free continental breakfast, a terrace, and laundry facilities at SureStay Plus Hotel by Best Western Lubbock Medical Center. Stay connected with free WiFi in public areas, with speed of 25+ Mbps, and guests can find other amenities such as a bar and a gym.
You'll also find perks like:
  • A seasonal outdoor pool
  • Free self parking
  • RV/bus/truck parking, ATM/banking services, and 2 meeting rooms
  • A banquet hall, a 24-hour front desk, and a vending machine
  • Guest reviews speak highly of the helpful staff
Room features
All 112 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like desk chairs and separate sitting areas. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Bathrooms with spring water tubs and hydromassage showers
  • 50-inch TVs with satellite channels
  • Separate sitting areas, free extra beds, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from April to August
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

Frequently asked questions

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10:00 PM.

Is SureStay Plus Hotel by Best Western Lubbock Medical Center pet-friendly?

Yes, this property allows pets with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 15 per pet, per night. Service animals are exempt from fees.

How much is parking at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Lubbock Medical Center located?

Located in the heart of Lubbock, this hotel is within 1 mi (2 km) of Covenant Lakeside Hospital and Texas Tech University. Maxey Park and United Supermarkets Arena are also within 1 mi (2 km).

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SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 382 out of 1002 reviews
Rating 8 - Good. 287 out of 1002 reviews
Rating 6 - Okay. 133 out of 1002 reviews
Rating 4 - Poor. 102 out of 1002 reviews
Rating 2 - Terrible. 98 out of 1002 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10

This is where we ALWAYS stay when we go to Lubbock which is quite often the staff is so awesome and the stay is amazing
Stayed 1 night in May 2025

8/10

Nice place for the price
Stayed 1 night in May 2025

10/10

Was a great and peaceful stay
Stayed 3 nights in Apr 2025

10/10

This is our 2nd time at this hotel and will be our go to place when we are in Lubbock. Quiet, clean, breakfast is good and great customer service.
Stayed 3 nights in May 2025

10/10

Folks at desk were very kind and helpful!
Stayed 2 nights in Apr 2025

10/10

I got a lot of rest
Stayed 1 night in Apr 2025

10/10

The service and quick check in
Stayed 1 night in Apr 2025

8/10

There was pubic hairs on the toilet and the bed was uncomfortable. other than that it was ok,
Stayed 1 night in May 2025

6/10

This is my third stay here and the first two were 4 star, but on this stay the water was never hot, but only lukewarm and the mattress should be replaced.
Stayed 1 night in May 2025

10/10

Always a great stay
Stayed 1 night in Sep 2024

4/10

The rooms had mold and mildew buildup and one of the the other rooms tub wouldn’t drained. The staff was quick about fixing it which was a plus, and they were kind.
Stayed 2 nights in May 2025

8/10

Polite, clean.
Stayed 1 night in Apr 2025

10/10

Great! Inexpensive, friendly staff, even a coupon for a free drink at the bar!
Stayed 1 night in Feb 2025

10/10

It was all good
Stayed 1 night in Apr 2025

10/10

Good hotel with easy access to the University. Lots of restaurants in the area. Very happy with my stay. The breakfast could be longer on the weekends though. That's my only complaint.
Stayed 1 night in Mar 2025

10/10

Convenience to Texas Tech, hospitals, 24 hrs market place. Dollar store across street. Pool and bobble spa just needs cleaning up. Water color is green instead of clear blue. Breakfast was good. Sausages just need to be cooked crispy brown, they looked pale and stale. We thought this hotel has only few guest when we checked in, but this morning parking lot was full.
Stayed 1 night in May 2025

10/10

Had microwave refrigerator blow dryer ironing board and iron plus even a coffee maker ♡♡♡♡ As well as washer/dryer in ice machine area
Stayed 1 night in Mar 2025

10/10

Clean. Safe. Pet friendly.
Stayed 1 night in Dec 2024

6/10

The floors were sticky and dirty throughout the room especially in the the shower. Bed was really nice though
Stayed 1 night in Apr 2025

10/10

Great hotel and great pricing
Stayed 1 night in Aug 2024

6/10

Air conditioner was making loud sounds, we had to turn it off to sleep. We were by the door to go outside and it would slam, it woke us up. Lots of noise. The shower and bed were good. It worked but we won't be staying there again
Stayed 1 night in Apr 2025

10/10

Everything was good
Stayed 1 night in Feb 2025

8/10

The beds in both of our rooms were very comfortable. The staff was friendly. The breakfast was a little lackluster, but I was there toward the end of the serving time so they might have been winding down.
Stayed 1 night in Jan 2025

10/10

I always enjoy my stay here
Stayed 1 night in Jul 2024

8/10

It was quiet, even though it was a little older.
Stayed 1 night in Feb 2025