Paquetes Vacacionales Incluyen Hotel y Vuelo a Tierras Bajas

Esta muy bien

When we arrived we didn't have water in any room and that also happened the day we left. The staff was not very helpful and they attended reluctantly. I wouldn't go back to this hotel and I think it's a high price for the service they give

A Biohazard Disguised as Luxury: Rodent droppings are only the beginning... Utility Failures: We had zero running water for multiple consecutive nights with no forewarning. When temporarily restored, a dark brown liquid flowed from the taps. A bathroom sink remained completely clogged and backed up with stagnant water our entire stay despite notifying management. Severe Bed Linen Neglect: Due to the water supply issues, our bed linens were never changed during our two-week stay. Worse, the sheets had highly visible stains prior to use, suggesting they were never cleaned before arrival. Biohazards & Pests: We found fresh rodent droppings on kitchen counters and food areas. New cockroaches appeared daily; dead ones were left un-swept. We completely abandoned eating any food at our villa. Outside, a dead animal carcass was left to rot right by our car, emitting a foul odor. Broken Appliances: For one bedroom, the AC was broken was days. The washing machine broke three times; management's solution was to eventually hand us a key to Villa 3 and expect us to haul our wet laundry down the hill ourselves. Do not let the photos of the view fool you. Behind the scenery is a broken, unhygienic, and structurally neglected property run by management that simply does not care. To make it clear what future guests will be getting for their money: you are paying premium luxury rates to be an unpaid maintenance tester for a crumbling villa. Look elsewhere and AVOID BOOKING AT ANY COST