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Overview of SureStay Hotel by Best Western Santa Monica

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Pillowtop beds, desk, laptop workspace, blackout drapes
Pillowtop beds, desk, laptop workspace, blackout drapes
Pillowtop beds, desk, laptop workspace, blackout drapes
Pillowtop beds, desk, laptop workspace, blackout drapes

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Air Conditioning
  • Laundry
  • Free WiFi
  • Parking included
  • Breakfast included
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationWestwood Village5 min drive
    Popular LocationSanta Monica Beach12 min drive
    Popular LocationSanta Monica Pier14 min drive
    AirportLos Angeles, CA (LAX-Los Angeles Intl.)18 min drive

Book online or call:

1-800-675-4318

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About this area

Santa Monica

SureStay Hotel by Best Western Santa Monica is located in Santa Monica. Santa Monica Pier is a notable landmark and some of the area's popular attractions include Sony Pictures Studios and Universal Studios Hollywood. Check out an event or a game at Exposition Park, and consider making time for Venice Beach Boardwalk, a top attraction not to be missed.
Popular Location

What's nearby

  • Westwood Village - 5 min drive
  • Ronald Reagan UCLA Medical Center - 6 min drive
  • Santa Monica Beach - 12 min drive
  • Venice Beach - 12 min drive
  • Santa Monica Pier - 14 min drive

Getting around

  • Expo/Bundy Station - 12 min walk
  • Los Angeles Union Station - 15 min drive
  • AirportLos Angeles Intl. Airport (LAX) - 18 min drive

About this property

SureStay Hotel by Best Western Santa Monica

A microwave in a common area, a business center, and laundry facilities are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and express check-out are onsite. All 82 rooms offer free WiFi, pillowtop beds, and TVs with cable channels. Hydromassage showerheads, coffee makers, and free local calls are among the other amenities available to guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard sanitization guidelines of We Care Clean (Best Western)
Follows industry sanitization guidelines of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Electric car charging station

Food and drink

  • Free continental breakfast available daily 7:00 AM–10:00 AM

Family friendly

  • Laundry facilities

Conveniences

  • Front-desk safe
  • No elevators
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • English
  • Farsi
  • German
  • Spanish

Business services

  • Business center
  • Computer station

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Fan
  • Heating (climate-controlled)
  • Linens
  • Pillow-top mattress

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in from 3:00 PM - 11:00 AM

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
4.2
Very Good
5 - Excellent
398
4 - Good
428
3 - Okay
112
2 - Poor
24
1 - Terrible
17

4.4/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It met my expectations nice and quite place. Room was clean and cozy.
Stayed 2 nights in Nov 2020

4/5 Good

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here ! The staff was very friendly and the rooms were very nice ! Literally the only downfall was the wifi ! Sooooooooooo slow. I was trying to get some work done during vacation and couldn’t it was so slow. But other than that everything was amazing. Definitely would stay again !
Stayed 4 nights in Oct 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very centered from the city and close to the stores and parking.
Stayed 2 nights in Oct 2020

3/5 Okay

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service
The location was ideal for the purpose of my stay however the noise was beyond. Any intelligent person would NOT put a family with children upstairs. They gave us a room right under a family that I believe was living there full time. The stomping, running, jumping, dragging went on from 10am through to 2am. It was constant. Another issue was the bathroom lights circuits were damaged and would flicker nonstop. We had to use the breaker to keep it off and turn it on. Then the shower waters did not turn off completely. It wasn’t a drip it was a constant flow that was making a constant irritating noise. The walls are very thin. I heard people outside as if they were inside my room next to me. Cleaning service does not come in at all, and we stayed a few nights. I was hoping they would come and empty out very small trash can (the size of a gallon of milk), and provide more toilet paper. For the price it was not worth it. Paid $130 for a queen room standard. It should have been more like $105.
Stayed 2 nights in Oct 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
it's a very convenient hotel, which location and free parking impressed me most.
Stayed 3 nights in Oct 2020