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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Sheraton Universal Hotel

Star Rating
4 out of 5

Photo gallery

Featured Image
Outdoor pool, open 5:00 AM to 10:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 5:00 AM to 10:00 PM, pool umbrellas, sun loungers
Terrace/Patio
Premium bedding, down comforters, in-room safe, desk

Guest reviews

4.0/5 Very Good
1,941 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Restaurant
  • Gym

Map

333 Universal Hollywood Drive, Universal City, CA

Explore the area

Popular LocationUniversal Studios Hollywood™3 min walk
Popular LocationUniversal CityWalk12 min walk
Popular LocationWarner Brothers Studio9 min drive
AirportLos Angeles, CA (LAX-Los Angeles Intl.)35 min drive

Choose dates to view prices

Book online or call:

1-800-675-4318

  • Club Room, 1 King Bed

    Photos of Club Room, 1 King Bed

    Room amenities

    • 325 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsClub Room, 1 King Bed

  • Room, 1 King Bed

    Photos of Room, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 325 sq ft
    • Mountain view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed

  • Room, 2 Double Beds

    Photos of Room, 2 Double Beds

    4.2/5 guest room rating

    Room amenities

    • 325 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsRoom, 2 Double Beds

  • Room, 2 Queen Beds

    Photos of Room, 2 Queen Beds

    4.2/5 guest room rating

    Room amenities

    • 325 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds

  • Room, 1 King Bed, Balcony, Pool View

    Photos of Room, 1 King Bed, Balcony, Pool View

    Room amenities

    • 350 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Balcony, Pool View

  • Executive Suite, 2 Double Beds, Business Lounge Access

    Photos of Executive Suite, 2 Double Beds, Business Lounge Access

    Room amenities

    • 600 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsExecutive Suite, 2 Double Beds, Business Lounge Access

  • Executive Suite, 1 King Bed, Business Lounge Access

    Photos of Executive Suite, 1 King Bed, Business Lounge Access

    Room amenities

    • 600 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed, Business Lounge Access

  • Room, 2 Queen Beds, Balcony, Pool View

    Photos of Room, 2 Queen Beds, Balcony, Pool View

    Room amenities

    • 350 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Balcony, Pool View

  • Junior Suite, 1 King Bed, Business Lounge Access

    Photos of Junior Suite, 1 King Bed, Business Lounge Access

    Room amenities

    • 525 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Business Lounge Access

  • Club Suite, 1 King Bed, Business Lounge Access

    Photos of Club Suite, 1 King Bed, Business Lounge Access

    Room amenities

    • 465 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsClub Suite, 1 King Bed, Business Lounge Access

  • Room, 1 King Bed, Corner

    Photos of Room, 1 King Bed, Corner

    Room amenities

    • 335 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Corner

About this area

Universal City

Located in Universal City, Sheraton Universal Hotel is near a metro station and near theme parks. Hollywood Bowl and TCL Chinese Theatre are cultural highlights, and some of the area's notable landmarks include Hollywood Walk of Fame and Hollywood and Vine. Consider Shrine Auditorium for a night out, and don't miss Universal Studios Hollywood™, a top local attraction. Spend some time exploring the area's activities, including golfing.

Map
Popular Location

What's nearby

  • Universal Studios Hollywood™ - 3 min walk
  • Universal CityWalk - 12 min walk
  • Dolby Theater - 9 min drive
  • Warner Brothers Studio - 9 min drive
  • Hollywood Sign - 17 min drive

Getting around

  • Universal City Station - 5 min walk
  • Downtown Burbank Station - 9 min drive
  • Los Angeles Intl. Airport (LAX) - 35 min drive

Restaurants

  • The California's – Restaurant offering American cuisine. Serves breakfast, lunch, and dinner daily. Reservations required.
  • Poolside Lounge – Poolside restaurant with a bar offering Californian cuisine. Serves light fare daily.

About this property

Sheraton Universal Hotel

4-star hotel, walk to Universal Studios Hollywood™
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. All 461 rooms offer comforts like premium bedding and down comforters, plus free WiFi and LCD TVs with cable channels. Room service, coffee makers, and hair dryers are among the other amenities available to guests.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Follows standard sanitization guidelines of Commitment to Clean (Marriott)
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 24 hours between stays
Protective shields in place at main contact areas

Safety measures

Hand sanitizer provided
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: USD 32 per night
  • Valet parking: USD 45 per night
  • Electric car charging station
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–10:00 AM: USD 21-34 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool
  • Spa tub

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Chinese
  • English
  • Spanish

Business services

  • 17 meeting rooms
  • Business center
  • Computer station
  • Conference space (32774 square feet)

Outdoors

  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Heating
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in from 4:00 PM - midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from March 25 2020 to August 17 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay
1 per room (up to 40 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children 17 years old and younger stay free when using existing bedding

Property payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 21 and USD 34 per person (approximately)
  • Self parking fee: USD 32 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a smoke detector.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

We should mention

Pool access available from 5:00 AM to 10:00 PM
Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Frequently asked questions

Does Sheraton Universal Hotel have a pool?
Yes, this property has an outdoor pool. Pool access is from 5:00 AM–10:00 PM.
Is Sheraton Universal Hotel pet-friendly?
Yes, Sheraton Universal Hotel allows pets (limit 1 per room) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 75.00 per pet, per stay.
How much is parking at this property?
Self parking is available for USD 32 per night. Valet parking is available for USD 45 per night.
What time is check-in at Sheraton Universal Hotel?
Check-in is from 4:00 PM–midnight. After-hours check-in is not available.
What time is check-out at this hotel?
Check-out is at 11:00 AM.
Where is this property located?
Situated in Universal City, this hotel is within a 15-minute walk of Universal Studios Hollywood™ and Universal CityWalk. The Wizarding World of Harry Potter™ and Warner Brothers Studio are also within 3 mi (5 km). Universal City Station is only a 5-minute walk.

Guest reviews

Overall score and ratings for Sheraton Universal Hotel

4.0
Very Good
1,941 reviews
5 - Excellent
848
4 - Good
589
3 - Okay
270
2 - Mediocre
148
1 - Poor
86
4.3
Cleanliness
4.2
Service and Staff
4.0
Amenities
4.0
Property condition

5/5 Excellent

Verified traveler
Jul 11, 2020
    This traveler didn’t leave comments with their review
    Stayed 2 nights in Oct 2019

    1/5

    Alicia
    Traveled with family
    Mar 23, 2020
    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    They don’t care that the pandemic is going on.

    With the pandemic, I tried to cancel the room since I was not able to travel and not only the hotel didn’t cancel nor did hotels.com so we lost over $400 and have to go through the bank to dispute it. Waited on the phone for over an hour and half and no help what so ever.

    Stayed 1 night in Mar 2020

    5/5 Excellent

    ABM
    Business traveler
    Mar 23, 2020
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    I had an amazing stay at the Sheraton Universal City. The staff was attentive and accommodating to all my needs during an unexpected health crisis. I came for business, and enjoyed every bit of my stay. No Complaints! -ABM

    Stayed 2 nights in Mar 2020

    1/5

    Andrew
    Mar 21, 2020
      This traveler didn’t leave comments with their review
      Stayed 1 night in Mar 2020

      5/5 Excellent

      Verified traveler
      Mar 19, 2020
        This traveler didn’t leave comments with their review
        Stayed 2 nights in Mar 2020

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