Ratings based on 2,406 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
Great experience best hotel to stay In
by A verified traveler
Posted Apr 16, 2024 on Expedia
Not what you expect. Staff are rude. Area is unsafe . Dirty when checked in. We had hair and soap everywhere in the bath
by A verified traveler
Posted Apr 16, 2024 on Expedia
by A verified traveler
Posted Apr 15, 2024 on Expedia
Great hotek
Comment from Hotel Management
Apr 17, 2024 by Customer Service, Hotel Management
Lana, it's wonderful to hear that you had an excellent experience at the InterContinental Los Angeles Downtown, an IHG Hotel. We strive to create memorable stays for our guests and it seems we've achieved that for your visit. Thank you for choosing us, and we look forward to welcoming you back in the future.Matthias KaiserHotel Manager
by A verified traveler
Posted Apr 15, 2024 on Expedia
The nicest hotel I’ve stayed in! Everyone was exceptionally nice, informative , made you feel safe!
Comment from Hotel Management
Apr 17, 2024 by Customer Service, Hotel Management
Marlicia, your kind words are very much appreciated. We're delighted to hear that you had a wonderful stay at the InterContinental Los Angeles Downtown. Your recognition of our team's exceptional service and commitment to guest safety really stands out. Thank you for choosing us and we hope to welcome you back again for another memorable stay.Matthias KaiserHotel Manager
by A verified traveler
Posted Apr 15, 2024 on Expedia
Customer service was amazing
Comment from Hotel Management
Apr 16, 2024 by Customer Service, Hotel Management
Taiwani, it's wonderful to hear how much you appreciated the exceptional service at InterContinental Los Angeles Downtown, an IHG Hotel. Our team members strive to provide an exceptional experience for our guests. We hope to have the pleasure of welcoming you back in the near future.Matthias KaiserHotel Manager
by A verified traveler
Posted Apr 14, 2024 on Expedia
Comment from Hotel Management
Apr 17, 2024 by Customer Service, Hotel Management
Georges, thank you for choosing the InterContinental Los Angeles Downtown, an IHG Hotel. We're thrilled that your stay was enjoyable. It's always fantastic to know that guests leave with positive impressions. We can't wait to welcome you back for another delightful experience.Matthias KaiserHotel Manager
by A verified traveler
Posted Apr 14, 2024 on Expedia
Beautiful hotel and excellent customer service!
Comment from Hotel Management
Apr 15, 2024 by Customer Service, Hotel Management
Juanita, thank you for sharing your wonderful experience at the InterContinental Los Angeles Downtown, an IHG Hotel. Your compliments on our architecture and top-notch customer service are deeply appreciated. We look forward to welcoming you back for another stellar stay in the future.Matthias KaiserHotel Manager
by A verified traveler
Posted Apr 14, 2024 on Expedia
Comment from Hotel Management
Apr 15, 2024 by Customer Service, Hotel Management
Lannie, it's great to know you enjoyed your stay at the InterContinental Los Angeles Downtown, an IHG Hotel. Your high rating speaks volumes about your experience, and we appreciate it very much. We're excited to welcome you back for more memorable times in the future!Matthias KaiserHotel Manager
by A verified traveler
Posted Apr 13, 2024 on Expedia
Good location
Comment from Hotel Management
Apr 15, 2024 by Customer Service, Hotel Management
Thank you for leaving us this wonderful review, Susan!We're thrilled your time at InterContinental Los Angeles Downtown, an IHG Hotel was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience!Matthias KaiserHotel Manager