Ratings based on 987 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler from Kitchener
Posted Apr 16, 2024 on Expedia
Comment from Hotel Management
Apr 17, 2024 by Front Desk Team, Hotel Management
Dear Lora,Thank you for staying with us and leaving a review for us. We appreciate you come to our property and hope to have you back soon.
by A verified traveler
Posted Apr 8, 2024 on Expedia
Overall room was nice, but it was a bit dusty and could used some updating.
Comment from Hotel Management
Apr 9, 2024 by Mona, Hotel Management
Dear Gabriel,Thank you for your time and honest feedback. We are sorry to hear we have not met your expectations in some areas and kindly be advised this will be addressed with the management team. Thank you for staying with us at Hyatt Regency Westlake and we hope to see oy soon again .
by A verified traveler
Posted Apr 6, 2024 on Expedia
The senior management is incredibly rude! Problems with asking for a considering on hidden fees & then spent 3 hours with a room that heater not working before finally getting another room
Comment from Hotel Management
Apr 6, 2024 by Front Desk Team, Hotel Management
Hi John, If you go to Expedia's site and click on policies the pee fee is listed there, you can also find it located on the hotels site directly no hidden fees anywhere. Have a good day.
by A verified traveler
Posted Apr 1, 2024 on Expedia
My daughter had her 21st bday here and loved it.
Comment from Hotel Management
Apr 3, 2024 by Mona K, Hotel Management
Dear Karla,We are glad to hear your family enjoyed the stay with us here at Hyatt Regency Westlake. Thank you for staying with us and we hope to see you soon again.
by A verified traveler
Posted Mar 31, 2024 on Expedia
Perfect and charming
Comment from Hotel Management
Apr 1, 2024 by Front Desk Team, Hotel Management
Dear Hatem, Thank you for staying with us and for the amazing review! We hope to have you stay with us again soon!
by A verified traveler
Posted Mar 30, 2024 on Expedia
Couldn’t ask for a better place to be booked in for work!
Comment from Hotel Management
Mar 31, 2024 by Front Desk Team, Hotel Management
Dear Daniel,Thank you for staying with us! We are glad you enjoyed your stay and hope to have you stay with us again when in the Westlake Village area!
by A verified traveler
Posted Mar 30, 2024 on Expedia
Good property and nice area
Comment from Hotel Management
Mar 31, 2024 by Front Desk Team, Hotel Management
Dear Volha,Thank you for staying with us here at the Hyatt Regency Westlake. We are so glad to have you stayed with us and for the amazing review! We hope to have you back soon!
by A verified traveler
Posted Mar 27, 2024 on Expedia
"View" was of a heating duct and roof. Bathtub didn't drain properly and had rust ring. They did not reset clocks so we were woken up before 6am by prior guest's alarm. Building is run down and dated. Staff did not even ask how our stay was.
Comment from Hotel Management
Mar 28, 2024 by Mona, Hotel Management
Dear Clarissa, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience during your stay. Your comments were shared with our team and we’re currently making adjustments to make sure the issues you experienced in the room doesn’t happen again. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.Thank you for staying with us here at Hyatt regency Westlake.
by A verified traveler
Posted Mar 24, 2024 on Expedia
Our room had a backed up toliet when we checked in. Had to move to another room. Also no reason we should be charged for bottle water that is already provided in the room
Comment from Hotel Management
Mar 25, 2024 by Front Desk Team, Hotel Management
Thank you for staying with us here at the Hyatt Regency Westlake. We appreciate you taking the time to fill out one of our surveys regarding your previous stay with us here. We are sorry to hear that the stay wasn't as enjoyable as we hoped.
by A verified traveler
Posted Mar 24, 2024 on Expedia
Nice
Comment from Hotel Management
Mar 24, 2024 by Front Desk Team, Hotel Management
Dear Christine,Thank you for letting us know. We appreciate the great review and hope to have you back again soon.