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SureStay Hotel by Best Western Ontario Airport

Property class: 2.5

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Photo gallery for SureStay Hotel by Best Western Ontario Airport

A multi-story hotel with balconies, a central courtyard, and a distinctive architectural design. - SureStay Hotel by Best Western Ontario Airport (Ontario)
A swimming pool with lounge chairs and a building with balconies in the background. - SureStay Hotel by Best Western Ontario Airport (Ontario)
A hotel dining area with booths and tables, a framed picture on the wall, and a carpeted floor. - SureStay Hotel by Best Western Ontario Airport (Ontario)
A lobby with a sofa, a round table, a reception desk, and a wall-mounted painting. - SureStay Hotel by Best Western Ontario Airport (Ontario)
A hotel lobby with a yellow sofa, a desktop computer, and vending machines. - SureStay Hotel by Best Western Ontario Airport (Ontario)
Take advantage of free continental breakfast, dry cleaning/laundry services, and a business center at SureStay Hotel by Best Western Ontario Airport. Stay connected with free in-room WiFi, and guests can find other amenities such as a snack bar/deli.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a desk with a television, a chair, and an air conditioning unit.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(107 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A bathroom with a bathtub, a shower with grab bars, a sink, and a toilet.

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk with a computer, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(91 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A shower area with a glass door, a grab bar, a towel rack, and a white towel hanging on the wall.

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the neighborhood

In the entertainment district, SureStay Hotel by Best Western Ontario Airport is in Guasti, a neighborhood in Ontario with good airport proximity. Ontario Mills Shopping Mall and Victoria Gardens are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Ontario Convention Center. Looking to enjoy an event or a game while in town? See what's happening at Toyota Arena or LoanMart Field. Spend some time exploring the area's activities, including golfing. Visit our Ontario travel guide
Map
3201 East Centrelake Drive, Ontario, CA, 91761

What's nearby

  • A park with a pond, trees, and a clear blue sky.
    Cucamonga-Guasti Regional Park
    2 min drive - 1.2 miles
  • An indoor ice hockey rink with a crowd of spectators.
    Honda Center
    48 min drive - 36.8 miles
  • Ontario Mills Shopping Mall
    2 min drive - 1.9 miles
  • Ontario Convention Center
    3 min drive - 1.7 miles
  • Victoria Gardens
    7 min drive - 5.3 miles

Getting around

  • East Ontario Station
    6 min drive
  • Ontario Intl. Airport (ONT)
    9 min drive

Restaurants

  • Topgolf
    3 min drive
  • Baker's Drive-Thru
    2 min drive
  • Starbucks
    13 min walk
  • Benihana
    3 min drive
  • Starbucks
    2 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does SureStay Hotel by Best Western Ontario Airport have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is SureStay Hotel by Best Western Ontario Airport pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Ontario Airport?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at SureStay Hotel by Best Western Ontario Airport?

Check-out is at 11 AM.

Where is SureStay Hotel by Best Western Ontario Airport located?

Located in Guasti, this hotel is within 3 mi (5 km) of Toyota Arena, Cucamonga-Guasti Regional Park, and Topgolf. Ontario Convention Center and iFLY Indoor Skydiving - Ontario are also within 3 mi (5 km).

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Reviews

SureStay Hotel by Best Western Ontario Airport Reviews

8.2

Very Good

8.2

Cleanliness

7.6

Amenities

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 505 out of 1006 reviews
Rating 8 - Good. 226 out of 1006 reviews
Rating 6 - Okay. 143 out of 1006 reviews
Rating 4 - Poor. 73 out of 1006 reviews
Rating 2 - Terrible. 59 out of 1006 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Disliked: Amenities
Bed very comfortable and shower super strong and hot
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and understanding. The breakfast was super simple but still amazing. Rooms were very clean and I feel that this hotel is great for people traveling alone especially if you get a room on the 3rd floor
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff very attentive, room was big and confortable
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the freeway. Centrally located for my appointment. Clean rooms and quiet environment.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you needed was within a five minute drive. Nice and slightly secluded. The front desk associates were very helpful and kind.
Stayed 3 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
Breakfast was OK. The lady that did the breakfast was very nice and accommodating to me and my kids as far as the room very dirty very ghetto stains on the wall stains on the carpet smell like drugs was not very happy. Had to only stay one night when I was about to stay for three nights had to leave the very next day.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed at in a long time. The man who checked us in was super friendly, check in was such a breeze! The room was simple yet comfortable. We will definitely come back again!
Stayed 2 nights in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
Front desk personnel was very positive, welcoming and helpful. Price for the one night stay was affordable, not cheap but affordable. Negatives were, the elevator didn’t work properly and assign inside informs you that if it doesn’t move to pull the red button, which is an emergency, let it sound then give it a minute and then it works. Then the room had two beds. One was good. The other was sunk in were two people could not sleep. there was a noticeable hole on the sliding door into the restroom. Other guest in the lobby look like they usually hang out in the streets, but ended up getting a roll for the night.
Stayed 1 night in Oct 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
To me the location of the hotel might be the difference between staying close to the airport. The staff was nice and helpful. The morning breakfast was not great. I grabbed a banana and headed out for the day. The place could use a facelift and some maintenance.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and very nice stsff
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very good parking and The staff are super friendly! Nice clean comfortable place!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet,the staff was amazing. The front desk employees were more than helpful and soooo sweet. It’s my new place when I’m in town.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people, great value
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Location great for the airport. Beds and pillows were good. Couple restaurants nearby. Plenty of free parking. Simple free breakfast.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Easy basic breakfast to start the day. Quiet area close to the airport.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was easy and secure, nice staff and super knowledgeable. Clean and my choice room. Breakfast so so.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Not much breakfast choice.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Clean room, polite staff, quick check-in, and accessible to the airport.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Property is in a commercial park, kind of towards the back. Very close to Ontario Airport so super convenient for early flights. Front desk guy was exceptionally friendly, I wish I had gotten his name. This is a combination hotel/motel, area seemed safe but just be aware that some room doors are on the outside if you are traveling alone. It seemed like an older property so don't expect any frills but for the price it was worth it.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ice makers don't work. Their coffee is terrible. Breakfast is only bagels, yogurt, cereal and oatmeal, that's it!!! I'm the room... my toilet leaked, shower had a few strands of hair in it upon arrival. But, bed comfortable, quiet room. Friendly and helpful staff
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness
Friendly staff, clean room
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff was nice and room was spacious and very clean.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really clean. Doesn’t have any weird smell. Staff were super friendly.
Stayed 2 nights in Feb 2026