Ratings based on 984 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.0 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 17, 2024 on Expedia
Parking was big and staff was friendly
by A verified traveler
Posted Apr 12, 2024 on Expedia
The room is nice but the hotel has no facilities at all (no laundry, for instance).
Comment from Hotel Management
Apr 15, 2024 by Customer Care Team, Hotel Management
Dear Amylee, thank you for taking the time to rate your recent stay at our hotel. It is great to hear that you enjoyed your visit, with our room conditions impressing you. We are sorry that the absence of a few facilities was unsuitable for you and marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back to the Canoga Hotel.Best Regards, Customer Care TeamCanoga Hotel
by A verified traveler
Posted Apr 5, 2024 on Expedia
Breakfast was a joke, the furniture and carpets need to updated. Everything seemed be chosen with low cost as the motive.
Comment from Hotel Management
Apr 8, 2024 by Customer Care Team, Hotel Management
Dear Sterling, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent Canoga Hotel service in the future!Best Regards, Customer Care TeamCanoga Hotel
by A verified traveler
Posted Apr 1, 2024 on Expedia
Comment from Hotel Management
Apr 2, 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler from Tucson
Posted Mar 31, 2024 on Expedia
Small convenient hotel. Clean and well stocked with toiletries and coffee. The rooms facing the street are very noisy, relatively easy to fix with double panel windows
Comment from Hotel Management
Apr 2, 2024 by Customer Care Team, Hotel Management
Dear Antonio, thank you for your feedback. We're pleased to hear that you found our hotel convenient, clean, and well-stocked with amenities. However, we apologize for any inconvenience caused by noise from the street. We understand the importance of a quiet environment for a good night's sleep, and we will explore solutions to minimize noise disturbances in our street-facing rooms. Your satisfaction means a lot to us, and we hope to have the opportunity to provide you with a more peaceful stay at the Canoga Hotel.Best Regards, Customer Care TeamCanoga Hotel
by A verified traveler from Palm Desert
Posted Mar 26, 2024 on Expedia
Okay hotel, didn’t like the constant traffic of people and cars at 2 am.
Comment from Hotel Management
Mar 27, 2024 by Customer Care Team, Hotel Management
Dear Iris, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the constant noise disturbances at late night marred your time with us. Please know that we will be looking into this and working on solutions. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back to Canoga Hotel.Best Regards, Customer Care TeamCanoga Hotel
by A verified traveler
Posted Mar 23, 2024 on Expedia
The hotel maintains cleanliness both indoors and outdoors. The rooms are tidy and well-maintained, with comfortable beds for a good night's sleep. The female staff member at the front desk provided excellent customer service and was very pleasant. Overall, it's a great place to make a reservation.
Comment from Hotel Management
Mar 26, 2024 by Customer Care Team, Hotel Management
Dear Jose, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to town so we can deliver another incredible Canoga Hotel guest experience!Best Regards, Customer Care TeamCanoga Hotel
by A verified traveler
Posted Mar 15, 2024 on Expedia
Stains on rug and walls
Comment from Hotel Management
Mar 18, 2024 by Customer Care Team, Hotel Management
Dear Edgar, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the stains on the rug and walls marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue, and look forward to welcoming you back to Canoga Hotel soon.Best Regards, Customer Care TeamCanoga Hotel
by A verified traveler
Posted Mar 11, 2024 on Expedia
Everything in this hotel is very bad. Bed was broken. Mattrases are old and saggy. Lights are not working. Air conditioner is broken. No investement in this hotel. They give you complimentary bottle of vine to make you feel better but everything in this hotel is really terrible
Comment from Hotel Management
Mar 13, 2024 by Customer Care Team, Hotel Management
Dear Eduard, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Customer Care TeamCanoga Hotel
by A verified traveler
Posted Mar 10, 2024 on Expedia
The people who work here are very kind. But, this is not a non smoking room. Ice machine is broken. Vending machines too. It’s hard to breathe in this room.
Comment from Hotel Management
Mar 11, 2024 by Customer Care Team, Hotel Management
Dear Marilyn, thank you for your kind words regarding our lovely staff. We're glad to hear that you found them pleasant and helpful. However, we apologize for the issues you encountered with the smoking room, the broken amenities, and the ventilation issues. Your feedback has been shared with our maintenance team, and we will work to address these issues promptly to ensure a more comfortable stay for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Best Regards, Customer Care TeamCanoga Hotel