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Best Western Ontario Mills Mall

2.5 star property
Pet-friendly hotel with free breakfast connected to a shopping center in Ontario

Choose dates to view prices

Photo gallery for Best Western Ontario Mills Mall

Lobby
Property amenity
Premium bedding, down comforters, pillowtop beds, desk
Exterior
Lobby
Located close to Ontario Mills Shopping Mall and Toyota Arena, Best Western Ontario Mills Mall offers a welcoming retreat with full breakfast, an outdoor pool, spa tub, shopping on site and dry cleaning/laundry services. Connect to in-room WiFi or unwind at the manager's reception; guests rave about the breakfast and helpful staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Gym
  • Pet friendly
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Accessible bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed) | Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Premium bedding
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
4395 Ontario Mills Pkwy, Ontario, CA, 91764

What's nearby

  • Ontario Mills Shopping Mall - 2 min walk - 0.1 miles
  • Toyota Arena - 15 min walk - 0.8 miles
  • Ontario Convention Center - 3 min drive - 3.3 miles
  • LoanMart Field - 4 min drive - 3.7 miles
  • Victoria Gardens - 4 min drive - 4.2 miles

Getting around

  • Upland Station - 8 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 6 min drive

Restaurants

  • ‪In-N-Out Burger - ‬3 min walk
  • ‪Raising Cane's Chicken Fingers - ‬5 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Chick-fil-A - ‬3 min walk
  • ‪Dave's Hot Chicken - ‬8 min walk

About this property

Best Western Ontario Mills Mall

Hotel near Ontario Mills Shopping Mall
At Best Western Ontario Mills Mall, you can look forward to free full breakfast, a free manager's reception, and a shopping mall on site. For some rest and relaxation, visit the hot tub. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • 1 meeting room, a 24-hour front desk, and an elevator
  • Outdoor furniture, multilingual staff, and a TV in the lobby
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 105 rooms boast comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch HDTVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Similar properties

Exterior

Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
8.4 out of 10, Very Good, 1,325 reviews
Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Free manager's reception (select days)

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business center
  • 797 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 30

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 75 per stay), plus a one-time cleaning fee of USD 75
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 75 per stay) plus USD 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Ayres Inn Ontario Mills Mall
Ayres Ontario Mills Mall
Ayres Hotel Ontario Mills Mall
Ayres Inn Suites Ontario at the Mills Mall
Best Western Ontario
Ontario Mills Mall Ontario
Best Western Ontario Mills Mally
Best Western Ontario Mills Mall Hotel
Ayres Hotel Ontario at the Mills Mall
Best Western Ontario Mills Mall Ontario
Best Western Ontario Mills Mall Hotel Ontario

Frequently asked questions

Does Best Western Ontario Mills Mall have a pool?

Yes, this property has an outdoor pool.

Is Best Western Ontario Mills Mall pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 75 per accommodation, per stay. A cleaning fee of USD 75 also applies. Service animals are exempt from fees.

How much is parking at Best Western Ontario Mills Mall?

Self parking is free at this property.

What time is check-in at Best Western Ontario Mills Mall?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 30 (subject to availability). After-hours check-in is not available.

What time is check-out at Best Western Ontario Mills Mall?

Check-out is at noon. Late check-out is available for USD 30 (subject to availability).

Where is Best Western Ontario Mills Mall located?

Located in Arena District, this hotel is within a 5-minute walk of Ontario Mills Shopping Mall and iFLY Indoor Skydiving - Ontario. Toyota Arena and Villaggio Nail Spa are also within 1 mi (2 km).

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Reviews

Best Western Ontario Mills Mall Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Amenities

9.2

Staff & service

8.8

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 320 out of 482 reviews
Rating 8 - Good. 104 out of 482 reviews
Rating 6 - Okay. 31 out of 482 reviews
Rating 4 - Poor. 15 out of 482 reviews
Rating 2 - Terrible. 12 out of 482 reviews

Reviews

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 4 nights in Oct 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here. Very convenient location.
Stayed 1 night in Sep 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, great breakfast, ongoing coffee and water, nice workout room, excellent oool and jacuzzi. Will stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Bassam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great rooms and service
Stayed 1 night in Dec 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was extremely relaxing. Check-in was a breeze and all staff were very friendly and helpful. The room was clean and spacious.
Stayed 2 nights in Jun 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2024

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast and location were great, bed was comfortable. Large room.
Stayed 1 night in Apr 2025

6/10 Okay

Scott

Could hear the other rooms chatter from inside my room. I would not stay there again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Very convenient for shopping at Ontario Mills Mall. Good breakfast
Stayed 2 nights in Mar 2025

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room has lots of space
Stayed 1 night in May 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome sleep!
Stayed 1 night in Mar 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was adjacent, the Ontario Mills, which made it nice for dining options
Stayed 1 night in Jan 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible experience!!

Excellent service!!! Very comfortable bed and nice room.
Stayed 1 night in Feb 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Aug 2024

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brittany Tate was the Best she was helpful and so nice and she went over and beyond and I had a long day at work and stressed she made it all right and thank you Brittany
Stayed 1 night in Jun 2025

8/10 Good

David

Liked: Cleanliness, staff & service
A good number of homeless were hanging around the hotel and even one man came inside the hotel sitting in the lobby at night. The hotel should install more hangers for used towels in the bathroom. There is only one hanger by the bathroom door and the second guest doesn't have the place to hang his/her used towel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, room comfort
Older hotel very clean but definitely older. Service was great at the desk
Stayed 1 night in Dec 2024

10/10 Excellent

Alejandro

Liked: Amenities
Clean and great breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right next to the Ontario mills mall.
Stayed 1 night in Oct 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a perfect little oasis
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the compliment breakfast is awesome
Stayed 2 nights in Nov 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Lack of choices for breakfast
Stayed 1 night in May 2025

8/10 Good

Timothy

Liked: Cleanliness, amenities
The property is old and is need of an update: carpeting, electricity that reflexes the needs of modern technology, and lighting.
Stayed 2 nights in Jun 2025

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and calm
Stayed 2 nights in Oct 2024

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