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Hôtel Eco Relais

1.0 star property
A peaceful retreat where travelers can escape the bustle while savoring local cuisine at the restaurant and unwinding with refreshing drinks at the bar.

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Photo gallery for Hôtel Eco Relais

Restaurant - Hôtel Eco Relais (Lons)
Desk, soundproofing, cribs (free), WiFi (free) - Hôtel Eco Relais (Lons)
Exterior - Hôtel Eco Relais (Lons)
Exterior - Hôtel Eco Relais (Lons)
Restaurant - Hôtel Eco Relais (Lons)
Hôtel Eco Relais sits just outside the city, offering a quiet retreat with its welcoming restaurant and bar. Guests connect with WiFi in their rooms, relax on the outdoor terrace, or grab quick snacks from the vending machine when hunger strikes.

Reviews

6.6 out of 10

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Room options

View all photos for Standard Double Room

Desk, soundproofing, cribs (free), WiFi (free)

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Lons is home to Hôtel Eco Relais. Château de Pau National Museum and Lescar Cathedral are local landmarks, and some of the area's activities can be experienced at Pau Golf Club and Clos Lapeyre. Stade Nautique and Labyrinthe Magique are also worth visiting. Visit our Lons travel guide
Map
Rue de Strasbourg, Mail de l'hippodrome, Lons, Pyrenees Atlantiques, 64140

What's nearby

  • A church interior with a large circular stained glass window, arched ceilings, and wooden pews.
    Basilica of Our Lady of the Rosary
    47 min drive - 32.8 miles
  • Piscine Aqualons
    12 min walk - 0.7 miles
  • Hippodrome de Pau
    17 min walk - 0.9 miles
  • Palais de Sports de Pau
    4 min drive - 1.3 miles
  • Zenith de Pau
    4 min drive - 1.3 miles

Getting around

  • Lescar Station
    11 min drive
  • Pau (PUF-Pau - Pyrenees)
    15 min drive

Restaurants

  • Cafétéria Tempo Resto
    5 min drive
  • Au Bureau Pau
    6 min drive
  • Subway
    19 min walk
  • McDonald's
    6 min drive
  • Quick
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • In-room crib
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5 PM; Check-in end time: 9 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday to Friday (6:30 AM – 11:00 AM), Monday to Sunday (5:00 PM – 9:00 PM), and Saturday to Sunday (7:00 AM – 11:00 AM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
For same day bookings made after 10:45 AM, check-in is after 5 PM.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.01 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Is Hôtel Eco Relais pet-friendly?

Yes, Hôtel Eco Relais allows pets (limit 1 total) with a maximum weight of up to 22 lbs per pet. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hôtel Eco Relais?

Check-in start time: 5 PM; Check-in end time: 9 PM. Late check-in is available during limited hours.

What time is check-out at Hôtel Eco Relais?

Check-out is at 11:00 AM.

Where is Hôtel Eco Relais located?

Situated in Lons, this hotel is within 1 mi (2 km) of Piscine Aqualons and Hippodrome de Pau. Zenith de Pau and Palais de Sports de Pau are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hôtel Eco Relais Reviews

6.6

6.8

Cleanliness

7.6

Location

7.4

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 59 out of 363 reviews
Rating 8 - Good. 127 out of 363 reviews
Rating 6 - Okay. 69 out of 363 reviews
Rating 4 - Poor. 51 out of 363 reviews
Rating 2 - Terrible. 57 out of 363 reviews

Reviews

Verified review

4/10 Poor

caroline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was dirty, had to clean the toilet and bathroom on arrival. The staff are lovely, very helpful. Only 1 hand and 1 bath towel for 2 people...no more allowed. Shower hook was broken windows & doors filthy dirty. I wouldn't stay again.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Correct.
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Helcio

Disliked: Cleanliness, staff & service, amenities
Everything was terrible: no one in the reception, the room was disgusting, dirty. No way! We had to change the hotel!
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Samir

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Anne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aucun ménage fait sous le lit: j y ai retrouvé un chapeau,un comprimé médicamenteux,un papier déchiré. Un luminaire HS,un interrupteur sur 2 est HS. Rideau de la fenêtre en lambeaux. Tuyau de douche qui goutte,rideau de douche abîmé ,porte savon vide, wc qui fuit:flaque d eau par- terre tout autour. Seul point positif:inspection de la literie n a pas retrouvé de puces de lit! Pour l accueil:aucun personnel,il faut aller dans l hotel en face pour récupérer la cle à l arrivée, idem pour la déposer au départ et pour petit déjeuner .
Stayed 1 night in May 2026
Verified review

2/10 Terrible

fabien

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
les parties communes et la chambre étaient obsolètent et très sales A fuir...
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Marie

Disliked: Cleanliness
Spot éclairage arraché
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Adrian Marius

Liked: Staff & service
Disliked: Property conditions & facilities
La habitacion no es lo que ponen en la web, es fatal y el colchon horible. Gracias
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Åke

Liked: Cleanliness, staff & service
Vet ej
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Mohamed

Disliked: Cleanliness, amenities, property conditions & facilities
Trop Sale
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Eric

Liked: Cleanliness
Ras
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Christian

Liked: Cleanliness, staff & service
A besoin d'être rénové
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Jacques

Disliked: Cleanliness, staff & service, property conditions & facilities
Pas de chauffage, de climatisation.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Valérie

Liked: Cleanliness, amenities
La chambre propre, mais il faisais tres chaud.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Iztueta

Liked: Staff & service
Le ménage pourrait être amélioré. Attention aux personnes à la forte corpulence..la douche est très petite.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Jose

Liked: Cleanliness
Chambre confortable et accueil sympathique
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
lors de notre du week end du 15 et 16 novembre , nous avons réservé 2 nuits a l hotel eco relais de PAU LONS, nous avons passé 2 jours horribles dans cet hotel . Premièrement : il n y avait pas de poubelle, la télévision ne fonctionnait pas ,la télécommande était endommagée ,le support de douche était cassé ,un trou aussi au niveau du lavabo. Deuxièmement impossible de dormir à cause du bruit dans certaines chambres la première nuit. Et la deuxième nuit, un occupant a déclenché volontairement l alarme incendie à 22 heures donc obligation de sortir et nous avons constaté qu il n y avait pas extincteur donc vous imaginez bien la suite . Hotel horrible , pas du tout recommandable!!!!!!!!!!!! C est sur que le tarif était attrayant mais ce nest pas normal qu il soit sur votre site dans de telles conditions!!!! A FUIR!!!!!!!!! C est inadmissible!!!!! Nous sommes très déçus!!!!! Surtout que c est seulement la deuxième fois seulement que nous réservons sur votre site. Une compensation serait la bienvenue pour nous faire oublier ce lamentable désagrément et pouvoir continuer à réserver sur votre site. En conclusion , nous sommes vraiment dégoutés et il est inconcevable de louer de tel "taudit"!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! En èspérant , une réponse de votre part........ Cordialement
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Anais

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Horrible je vous laisse les photo en témoin ça fait plusieurs message que je fait tous supprimé chambre qui ressemble à une cellule réception qui n'a pas voulu me rembourser ou me changer de chambre car fallait que je repaye alors que j'ai pris l'assurance pour au cas où y'a un problème mais ne prenait pas l'assurance et ne réserver pas cette hôtel il rester qu'un choix de chambre sur les image de la chambre qui rester ça avais l'air pas mal mais en réalité c'est une horreur passer votre chemin et au directeur je voudrais être remboursé de mes de nuit passer qu'on a pas voulu me rembourser la douche et horrible la literie aussi des tache partout le sol avec plainte moisissure horrible avec un bébé et enceinte vraiment c'est horrible j'avais pas l'argent pour réserver un autre hôtel car le réceptionniste a pas voulu me rembourser car venu trop tard soi-disant mais même le lendemain pas possible juste horrible et très déçu
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon personnel professionnel
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

JULIE

Vétuste bloc Clim cassé
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Claude

Chambre petite. Literie confortable.
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Bacharan

Disliked: Cleanliness, property conditions & facilities, room comfort
Chambre vétuste, établissement insalubre, matelas plain de tâche d'urine ou autre... Pied du lit cassé, odeur horrible dans l'entrée de l'appartement. Fuyez
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Philippe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel le plus horrible de ma vie.

On nous a attribué une chambre qui était infestée de punaises des bois. Nous avons demandé à changer de chambre et cette dernière était insalubre. La lumière principale ne fonctionnait pas, l'une des deux lampes de chevet ne fonctionnait pas non plus, le rideau de la fenêtre était déchiré et ne pouvait pas être baissé, la douche fuyait jusque dans la chambre, il n'y avait qu'une seul serviette pour deux, la serrure de la porte ne se verrouillait pas et la lunette des toilettes n'était pas fixée.
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Pierrette

Disliked: Amenities
Bien
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Alexandre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prix petit déjeuner non conforme à la carte hôtel, sol poussiéreux et gras nous avons dû passer nous même le balai, porte serviette gras, serviette de toilettes tachées de toutes les couleurs, taie d'oreiller non changé, cheveux dans la douche, plateau de petit déjeuner sàle, pied de lit cassé, poignées de porte grasses, hôtel dangereux hygièniquement, faire passer une commission et fermer l'hôtel.
Stayed 1 night in Aug 2025