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West End One

3.5 star property

Photo gallery for West End One

Apartment, 1 Bedroom | Children's theme room - West End One (London)
Apartment, 1 Bedroom | Living area | Flat-screen TV, DVD player, iPod dock - West End One (London)
Flat-screen TV, DVD player, iPod dock - West End One (London)
Front of property - West End One (London)
Flat-screen TV, DVD player, iPod dock - West End One (London)

Reviews

7.8 out of 10
Good

Entire apartment

1 bedroom1 bathroomSleeps 250 sq m

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi

About this property

West End One

This smoke-free apartment building features laundry facilities, a front-desk safe, and free WiFi in public areas. Each apartment provides a kitchen with a refrigerator, a stovetop, a microwave, and a dishwasher. For a bit of entertainment, a flat-screen TV comes with a DVD player, and guests can also appreciate conveniences like a washer/dryer and a dining area. Weekly housekeeping is available.
West End One offers 9 accommodations with washers/dryers and DVD players. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

This London apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided weekly.

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Property amenities

Beach

  • Beach nearby

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Crib: GBP 18 per day

Kitchen

  • Dishwasher
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Bedrooms

  • Bedroom
  • Rollaway/extra bed: GBP 36 per day

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shower/bathtub combination

Living spaces

  • Separate dining area

Entertainment

  • DVD player
  • Flat-screen TV
  • iPod dock

Laundry

  • Laundry facilities
  • Washer/dryer

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoking not allowed

Services and conveniences

  • Iron/ironing board
  • Safe at front desk
  • Weekly housekeeping

Location highlights

  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 9 units

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Policies

Check-in

Check-in time starts at 4 PM
Early check-in subject to availability
Early check-in fee: GBP 46.00
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 46.00

Special check-in instructions

There is no front desk at this property
Guests will receive an email with check-in information
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests must contact this property at least 12 hours in advance to make arrangements for check-in.

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 36.0 per day
Cribs (infant beds) are available for GBP 18.0 per day

Smoking

Smoking is not permitted

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 500 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: GBP 46.00 (subject to availability)
  • Late check-out fee: GBP 46.00 (subject to availability)
  • Crib (infant bed) fee: GBP 18.0 per day
  • Rollaway bed fee: GBP 36.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit/debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Government-issued photo identification and a credit card deposit must be provided at least 2 days prior to arrival.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

West End One Apartment London
West End One Apartment
West End One London
West End One
West End One London
West End One Apartment
West End One Apartment London

About the neighborhood

Located in London City Centre, a neighborhood in London, West End One is near a metro station and near the beach. The British Museum and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Big Ben and Buckingham Palace. London Eye and Natural History Museum are not to be missed. Visit our London travel guide
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Map
18 Irving Street, Westminster Borough, London, England, WC2H 7AZ

What's nearby

  • Theatreland
    Theatreland
    1 min walk - 0.0 miles
  • Leicester Square
    Leicester Square
    1 min walk - 0.1 miles
  • National Gallery
    National Gallery
    2 min walk - 0.1 miles
  • Trafalgar Square
    Trafalgar Square
    5 min walk - 0.3 miles
  • Piccadilly Circus
    Piccadilly Circus
    6 min walk - 0.4 miles

Getting around

  • Leicester Square Underground Station
    2 min walk
  • Charing Cross Station
    5 min walk
  • London City Airport (LCY)
    43 min drive

Restaurants

  • Jollibee
    2 min walk
  • The Bear and Staff
    1 min walk
  • Gordon Ramsay Street Burger
    1 min walk
  • The Moon Under Water (Wetherspoon)
    1 min walk
  • Notes Music & Coffee
    2 min walk

Frequently asked questions

Is West End One pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at West End One?

Check-in begins at 4 PM. Early check-in is available for a fee of GBP 46.00 (subject to availability).

What time is check-out at West End One?

Check-out is at 11 AM. Late check-out is available for GBP 46.00 (subject to availability).

Where is West End One located?

Located in London City Centre, this apartment building is steps from National Gallery and Leicester Square. Trafalgar Square and Piccadilly Circus are also within 10 minutes. Leicester Square Underground Station and Charing Cross Underground Station are within a 5-minute walk.

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West End One Reviews

Reviews

Good

All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 14 out of 45 reviews
Rating 8 - Good. 21 out of 45 reviews
Rating 6 - Okay. 3 out of 45 reviews
Rating 4 - Poor. 5 out of 45 reviews
Rating 2 - Terrible. 2 out of 45 reviews

8.8

Cleanliness

9.6

Location

6.6

Staff & service

8.4

Property conditions & facilities

Reviews

Verified

6/10 Okay

Simon

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Nice but too hot

Tricky to find and wasn't expecting to have to email a scan of driving license and credit card. The apartment was nice and double glazing worked really well so really quiet. The downside was the heaters were on and the apartment was way too hot which made sleeping tricky.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Chi Wai

Liked: Cleanliness, property conditions & facilities, room comfort

Great apartment

West End One is in a fantastic location that cannot be beat! The apartment is lovely and spotlessly clean throughout. The bathroom can do with an upgrade as water pressure is for the shower is a little low and some areas in bathroom has had some water damage. This is a great apartment and would be even better if it had air conditioning units in living area and bedroom
Stayed 2 nights in Sep 2019
Verified

8/10 Good

JENNIFER

Liked: Cleanliness, room comfort
Disliked: Staff & service

Overall satisfied

Happy except we had 4hrs wait till we could get in!! No proper communication
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super waren die Lage und Ausstattung. Ein Haartrockner wäre noch schön gewesen. Leider extrem hellhörig. So stört es nicht weiter, aber wenn man morgens um 7 Uhr jeden Schritt der Person hört, die über einem wohnt, ist das schon recht ärgerlich. Da halfen auch meine Ohropax leider nicht. Es ist jedoch erstaunlich, wie wenig Lärm von draußen eindringt.
Stayed 1 night in Dec 2018
Verified

4/10 Poor

Johnny N.

Smelly and uncomfortable

My two biggest problems were the bad smell of the unit itself (possibly from a Smoker) I reported this to customer relations on the first day. And I got a “sorry.” Then due to the proximity to all the restaurants. I was unable to get any fresh air because the exhaust from the vents are at the same level as the windows. And one place must have been burning rubber. So I either had smoke from inside or exhaust from outside. My second issues was one of lack of decor or any attempt to make the room Pleasant at all. And the strangest shower with only half a door.
Stayed 5 nights in Oct 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Syysloma Lontoossa

Hotelli oli loistavalla paikalla ja huoneessa oli kaikki mahdolliset tarvittavat kodinkoneet. Vuodevaatteissa oli vieraita hiuksia.
Stayed 4 nights in Oct 2018
Verified

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Apartment in great location

I booked this apartment at very short notice when very few hotel rooms were available and was a little unsure but it was actually perfect for what I needed - lovely large, clean, quiet flat in a perfect location pretty much on Leicester Square.. As per some other reviews, be aware that depending on which apartment you get, there may be a good few stairs to climb up (Apartment E where I stayed is right at the top) and the only other thing to be aware of is that as there is no reception, just key coded doors, you are asked to provide proof of ID and credit card via email which is a little clunky, but worked out fine for me. I'll definitely stay here if I need somewhere in the vicinity again.
Stayed 1 night in Jun 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

Good place in the heart of London with a few issue

The location is excellent and the Apt was clean and as presented. Please note that Apt E is a 5 story walkup. The bed and pillows are not comfy.
Stayed 8 nights in Mar 2018
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location and lots of space!

Good experience and would book again - the location is ideal and despite being so central, it’s really quiet in the apartment. (Only issue was water in loo tank took some time to fill up which made for some flush delays!!)
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Great location

Great location, great price, perfect for our needs. It was clean, and tidy. Overall very happy. There were no hotel staff as it was an apartment. We were emailed instructions on how to get it, it was very easy.
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service

Appartment nicht verfügbar (Ausrede fadenscheinig)

Sehr unerfreulich, daß mein Appartement nicht verfügbar war. Es hat insgesamt 3 Stunden gedauert, bis ich in einem anderen Appartement untergebracht war.
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort

Good location,but no hot water

Unit A...first impression was bad stench in stairwells, yuk. Unit was fine, spacious and comfortable. Central location. But big problem was no hot water in bathroom. Could have called 24 hour service one, but did not have time to wait for arrival and repair. So I took a cold shower and slipped in the tub in the process. Would also have also appreciated luggage storage, nearest train station is a 10 minute walk through throngs of people.
Verified

8/10 Good

Anwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic !

pleasant would love to stay again, only downside is the flight up stairs and ensure you close the door behind you properly.
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location yet quiet. Very spacious, spotlessly clean and well equipped. Very impressed overall.
Verified

2/10 Terrible

Jean-Luc

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

This is not a hotel. No facilities for tourists.

This is not a hotel, just an apartment. NOBODY, only contact by e-mail, access only at 16:00 (what do you do with your kid and luggage?). No reception, no breakfast, no luggage keeping. My last experience with hotel.com.
Verified

6/10 Okay

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Average, cheap / ok to set your head down for a sl

Average, good value as in was cheap.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SUPERB LOCATION

Make sure you obtain entry codes before arrival . Apartment is large and super clean , excellent décor . Superb location . Will definitely book again soon .
Verified

8/10 Good

James L. B

Liked: Cleanliness, property conditions & facilities, room comfort

West End Gem of an apartment

I stayed at WestEnd One for 2 weeks to catch up with theatre in the West End. I can't think of a better located apartment for this. Within walking distance to almost every venue ( except Wicked at Apollo Victoria) and within stone's throw of the Leicester Square TKTS booth, I was literally at the doorstep of theatre land; with the restaurants and shops of Soho, Chinatown, Covent Garden and Regent Street all around. I'd definitely choose to stay here again for my next trip.
Verified

4/10 Poor

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Lovely place, too many stairs

The place was great. However, I almost died climbing all the stairs. Wouldn't stay again because of the stairs, too many stairs
Verified

4/10 Poor

fabrice c.

Disliked: Cleanliness, staff & service, room comfort

sejour en ville avec enfants

POSITIF : L'hôtel est très bien situé. NEGATIF : Avions réservé 2 chambres et avons eu un appartement avec une chambre et un mini clic-clac dans le salon pour les enfants. Malheureusement pas de service de réception Pas de service d'étage quotidien, odeur d'égouts, chasse d'eau à l'ancienne (pomper) fenêtre et radiateur cassés.pas d'ascenseur. En gros salle de bains vétuste et un tapis très sale dans le salon. Pas de commentaire pour la cuisine.
Verified

8/10 Good

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Die Fenster im Schlafzimmer sind nicht dicht, was besonders im Winter oder bei stürmischem Wetter sehr unangenehm ist. Es besteht keine Möglichkeit, das Gepäck im Haus zu deponieren, was bei einer Eincheck-Zeit von 16 Uhr und einer Auscheck-Zeit von 11 Uhr zum Problem werden kann, weil einem nur noch die zeitaufwendige Gepäckaufbewahrung in einem der grösseren Bahnhöfe bleibt. Zum Glück war man so flexibel, dass wir bei der Ankunft den Koffer ins Zimmer stellen konnten, sobald unser Vormieter ausgezogen war.
Verified

8/10 Good

Jose Maia

Liked: Cleanliness, room comfort
Disliked: Staff & service

Não tinha elevador!

Desta vez experimentamos reservar um apartamento ao invés de um hotel. Desta forma, não tem recepção nem qualquer outro serviço típico de hotéis. A limpeza é realizada uma vez por semana, em caso de locação superior a 7 dias. O apto é muito bem localizado, junto à Leicester Square, muito perto de Chinatown, Piccadilly Circus, Covent Garden, Trafalgar Square e Soho. O maior problema, para nós, foram as escadas. O apto fica no 5º andar e não tem elevador. Valeu pela experiência.
Verified

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flott leilighet midt i smørøyet

En stor og fin leilighet med alt man trenger. Rent og pent. Stor og fin stue med kjøkkenkrok. Litt liten dobbeltseng, men det kan jo også være hyggelig. Eneste minus var at internettet ikke virket. Og så skulle det vært noen knagger til yttertøy. Men for en beliggenhet! Det var helt midt i smørøyet. Anbefales
Verified

4/10 Poor

Gonetothebeach

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location but not a lot else. Need to be fit!

The whole experience was terrible. Although I had paid Expedia a large amount I still had to give my credit card details to Q apartments to get the code to open the apartment. No where is this mentioned when booking. I received an email from Q apartments who I had never heard of about a different apartment. Nothing matched the booking I had made. I read a previous review and saw this had happened before so I contacted Expedia about this who were next to useless. I contacted Q apartments directly in the end. After 10 minutes it was explained that damage had happened with previous bookings and Expedia take no responsibility. In the end I agreed to give my credit card number as I could not cancel the booking. When we get there with our luggage it is up several flights of stairs with a bad smell and dirty carpets. This was just manageable but for many it may not be. When we get inside it is dirty everywhere, the rug is disgusting, there is no bedding for the sofa bed, with a kitchen there is no soap, no t towels, no paper towels. The point of booking an apartment is to be self sufficient. I did some cleaning and they came the next day and left the bedding and paper towels. On the last night my son saw a mouse in the kitchen! I have sent them emails about this and about changing the rug but no response. I definitely would not book again. Location is the only redeeming factor, right behind Leicester square.
Verified

10/10 Excellent

Dale W.

Liked: Cleanliness, staff & service

Leicester Sq Flat

Location is the best. Directly behind the National Gallery, steps from Leicester Square. Everything in the central tourist area of London is walkable from here. Flat was spacious and pleasant. Although quite a few stairs to reach it. But we needed it after eating our way through seven dials and Covent garden. It would be unwise for elderly or infirm and impossible for handicapped. The reason for the 3 rating on comfort is that there was only one floor fan in the flat. We asked for another but we're told there were no more available. This could be a problem if you have a very warm evening. Noise from the street might inhibit you from opening the windows (no screens) for some breeze. Of course, if you are the one causing the noise, maybe you won't care! All things considered, I would absolutely stay here again.