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The Hux Hotel

4.0 star property
Hotel with a casino, steps from Kensington High Street

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Photo gallery for The Hux Hotel

View from property
Lobby
Lounge
In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Spa
  • Room service
  • Bar
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
  • City view
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

Executive Double Room

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
  • City view
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

Junior Suite

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
  • City view
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Executive Single Room

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
  • City view
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

Junior Suite

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
TV
Hair dryer
Shower/tub combination
Private bathroom
Coffee/tea maker
  • City view
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

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Hux Hotel

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
9.4 out of 10, Exceptional, 173 reviews
Hux Hotel

About the neighborhood

Map
Kensington High Street, 9, London, ENG, W8 5NP

What's nearby

  • Kensington High Street - 1 min walk - 0.1 miles
  • Kensington Gardens - 1 min walk - 0.1 miles
  • Royal Albert Hall - 10 min walk - 0.6 miles
  • Hyde Park - 12 min walk - 0.7 miles
  • Natural History Museum - 18 min walk - 1.0 mile

Getting around

  • Kensington (Olympia) Underground Station - 4 min drive
  • High Street Kensington Station - 5 min walk
  • London City Airport (LCY) - 55 min drive

Restaurants

  • ‪Bertie's Bar - ‬2 min walk
  • ‪Joe & the Juice - ‬2 min walk
  • ‪Flat Iron - ‬2 min walk
  • ‪Zaika - ‬1 min walk
  • ‪Min Jiang - ‬1 min walk

About this property

The Hux Hotel

Upscale hotel near Kensington High Street
Near Kensington Palace and Kensington Gardens, The Hux Hotel provides a free breakfast buffet, a casino, and a nightclub. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and dry cleaning/laundry services.
You'll also find perks like:
  • Express check-in, concierge services, and tour/ticket assistance
  • Smoke-free premises, an elevator, and multilingual staff
  • A computer station, a front-desk safe, and luggage storage
Room features
All guestrooms at The Hux Hotel have perks such as 24-hour room service and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • TVs with cable channels
  • Free extra beds, coffee/tea makers, and daily housekeeping

Languages

English, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Casino
  • Nightclub

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Spa

  • Spa services

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • Pay movies
  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who may encounter issues with stairs should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 10.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and debit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Kensington Gardens
Best Western Seraphine Gardens
Best Western Seraphine Gardens Hotel
Best Western Seraphine Hotel Kensington
Best Western Seraphine Kensington Gardens
Best Western Seraphine Kensington Gardens Hotel
Seraphine Gardens Kensington
Seraphine Kensington Gardens
Seraphine Kensington Gardens Hotel
Seraphine Kensington Hotel
BEST WESTERN Seraphine Kensington Gardens Hotel London, England
BEST WESTERN Seraphine Kensington Gardens Hotel London England
The Hux Hotel Hotel
The Hux Hotel London
The Hux Hotel Hotel London

Frequently asked questions

Is The Hux Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Hux Hotel?

The Hux Hotel doesn't offer parking.

What time is check-in at The Hux Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at The Hux Hotel?

Check-out is at noon.

Where is The Hux Hotel located?

Located in London City Centre, this hotel is steps from Kensington Gardens and Kensington High Street. Kensington Palace and Imperial College London are also within 10 minutes. High Street Kensington Station is only a 5-minute walk and Queensway Underground Station is 14 minutes.

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The Hux Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 21 out of 183 reviews
Rating 8 - Good. 75 out of 183 reviews
Rating 6 - Okay. 49 out of 183 reviews
Rating 4 - Poor. 22 out of 183 reviews
Rating 2 - Terrible. 16 out of 183 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

2/10 Terrible

Ceri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Don't stay here!

We didn't stay - there was a cockroach crawling across the bed when arrived! Chap on reception was very nice - no more to be said!
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel bien place et propre.

Chambre petite et salle de bain minuscule mais propre. Hôtel bien situé à proximité du Royal Albert Hall et des transports en commun. Petit déjeuner gratuit appréciable. J'y retournerais volontiers
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness

Good location. Shame about the cockcroach!

Good location for shopping. Shame about the cockcroach in the bathroom, and this was after it had been fumigated!
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort

convenient but not comfortable.

Very difficult to find the hotel entrance, signage is poor. Rooms very small and access on stairs with cases very awkward. Requested gluten free bread at breakfast the night before but the morning staff new nothing about our request. not well managed as it appears to share the management team with a sister hotel that is a mile away.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel, comfortable rooms, great shower, good location, but breakfast was slightly disappointing.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities

Rent og udemærket hotel

Værelserne er nye, men meget små. De ligger ud til vejen, så der er lidt støj. Men ikke så man ikke kan sove. Flinke personer på hotellet. Tæt på restauranter og godt parker (Kensington gardens og hyde park) gå afstand til stoppe sted for Tour busser.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean Hotel

We stayed one night. The rooms were clean. The bathrooms were immaculate. The rooms were small but well worth the price.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Joanna

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Fantastisk beliggenhed

Fantastisk beliggenhed og god service men meget lille og noget slidt værelse
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Tawfeq, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

The hotel is in bad condition, was much better.

The hotel is in bad condition, was much better in 2015.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Tre, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent Hotel Close To Attractions

Stayed here after a night at winter wonderland and oxford street, it is close to Hyde Park, Kensington, Buckingham Palace and so forth. The room size is the size of a typical bedroom so don't expect a giant amount of space since this is a hotel that has been converted from a multistory property I believe. Overall is was decent for what we wanted was a one night stay, however if you got luggage and many bags this will likely be to small for you or family's of 2/3 sharing one room.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Fairly acceptable hotel

Quite small hotel in a okay location to central London. Room and bed was small and not so comfortable for 2 adults. Nice shower but it randomly went scalding hot for brief moments. Rear facing room view was not attractive. Narrow stairs to the lobby with no elevator so it would be a problem with heavy luggage. Elevator to the rest of the floors is a little scary. It kept stopping while descending one time. Nice breakfast room with view over Kensington high street and the park. Overall I felt we could have had better value for the price - especially considering the time of year.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Fozzilman, Gateshead

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

It's tiny!

The rooms are tiny and the beds are only 4.5 foot wide. You wouldn't be able to even store two suitcases without tripping over them. I'm not kidding. There's no kitchen either so breakfast is cereal or toast only. If you need a cheap hotel in that location then it'll do for a night but don't use it as a base for a London city break.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Henriette

Disliked: Staff & service, property conditions & facilities, room comfort

Overpriced, bad service

Asvertised 2pm check in was late, the room was not ready when I got there at 2.05 pm, so I had to wait at the reception. Grumpy guy checked me in finally after I yet again asked for my room, tired of waiting, after 30 mins. No remote for the tv, had to ask at reception. Didnt get one before I went back for the 3rd time; was allowed to borrow one for the night. Summary: terrible hotel, way overpriced! Dont stay here.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Stephen, sheffield

Disliked: Room comfort

small room

very small room bed not overly comfortable shower very small no shower cap continental breakfast good standard no whiskey for dry ginger in bar had Gin and tonic reasonable price
This review was submitted before 2018 and has not been verified.

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities

Muisc

Our room was a bit small and overlooking the high Street so was a bit noisy but overall it was with in easy walking to the Royal Albert Hall
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Use a crutch!!, Liverpool

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

35 steep stairs to hell,don't go.

Very cramped,no double glazing so.like being on a motorway,noisy.shower boiling one minute,then freezing .Not. Up to best western standards. Not told disabled unfriendly so did not stay 2 nd night. Asked not too many stairs to room,please. NOT told 35 stairs,No lift into hotel. Furious must be on details ,so had to find another hotel! Waiting for a refund from Experian!!
This review was submitted before 2018 and has not been verified.

8/10 Good

Thue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

God værdi for pengene.

Værelset var ikke ret stort og uden køleskab. Morgenmaden indeholdt kun det basale, men man kunne blive mæt. Perfekt beliggenhed både med hensyn til transport og afstand til centrum. Hyde Park er bogstavelig talt lige på den anden side af gaden.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Location

The only benefit is it is across the street from Hyde Park and a short walk from Kensington Palace which was nice to see. Otherwise, I'd never stay there again. You have to walk up two flights of narrow dirty stairs with your luggage before you get to the reception desk. Then you can take a very slow elevator to your floor.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Helge

Disliked: Staff & service, room comfort

Dårlig indretning af enkeltværelse

Meget lille værelse. Nødvendigt at kravle henover sengen for at komme til skrivebord og klædeskab. Elevator starter fra 1. sal, så ikke brugervenlig får dårligt gående, eller for folk med tung bagage. Den ene dag var den "nye" flaske med gratis vand åbnet og der var drukket af den!!! Anmodede flere gange om en pose til vasketøj. Den kom aldrig.
This review was submitted before 2018 and has not been verified.

6/10 Okay

cris, España

Liked: Cleanliness, property conditions & facilities

Bien situado,limpieza bien

La pega que pondría es que no hay ascensor hasta recepción..y las habitaciones un poco pequeñas,por lo demás la situación es muy buena y esta bastante limpio.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Buena ubicación!

Lo mejor que tiene es la ubicación, muy cerca del Underground, y de Hyde Park. Transitado, seguro, muy bien.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Bri, Kensington, London

Liked: Staff & service

pretty good for price

If you are looking for something affordable...this is the spot. Free fast wifi and conveniently near shops and restaurants. Pros: Location Price Free wifi and breakfast Super nice and helpful staff Cons: Breakfast=toast/coffee/tea/condiments No fridge or microwave in room (not in communal area either-have to ask staff to heat or cool something) Go up stairs before seeing lift. *lastly, rooms are nice and comfy but do not get a single room and expect it to be roomie..it is VERY small*
This review was submitted before 2018 and has not been verified.

2/10 Terrible

D, UK

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Good location bad room bad road noise so no sleep

Handy location, but the minuscule room i had was facing Kensington High street with faulty windows, so probably would have been better with a single bed in it and if the windows were fixed. The noise of the traffic on Kensington High Street was like sleeping on the Motorway all through the night and into the morning hours, so no sleep at all. They had no other room as they were fully booked so I couldn't change rooms, and the receptionist looked at the faulty window but had no options for me. I travel for work 200 days a year this is the worst I have experienced, its a shame I paid in advance as I certainly wouldn't have paid for the room if I hadn't Would not use again
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort