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The Lancaster Hotel

Property class: 4

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Photo gallery for The Lancaster Hotel

A modern interior with a round glass table, a decorative light fixture, and a view of a cityscape through large windows. - The Lancaster Hotel (London)
A hotel lobby with a round table, a chandelier, a display of flowers, and a glass display case with items. - The Lancaster Hotel (London)
A row of white, classical-style townhouses with multiple windows and a central entrance. - The Lancaster Hotel (London)
A lobby with a round table, a large chandelier, a glass display case, and a painting on the wall. - The Lancaster Hotel (London)
A modern interior with a glass display case, a round table with a vase, a fireplace, and a television. - The Lancaster Hotel (London)
Close to Hyde Park and Marble Arch, The Lancaster Hotel provides amenities like a restaurant. Guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Room service
  • Housekeeping

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Double Room, Ensuite

A hotel room with a bed, a shower, a chair, and a desk.

Superior Double Room, Ensuite

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room, Ensuite

A hotel room with two beds, a desk, a chair, a mirror, and a patterned carpet.

Superior Triple Room, Ensuite

  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Suite, Ensuite

A hotel room with a large bed, a sofa, a desk, and a mirror.

Superior Suite, Ensuite

8.0 out of 10
Very good
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Twin Room, Ensuite

A hotel room with a large bed, a desk, a chair, a mirror, and a window with curtains.

Superior Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, Ensuite

A hotel room with a bed, a desk with a coffee maker, a chair, a TV, and a window with curtains.

Standard Double Room, Ensuite

7.2 out of 10
Good
(36 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in London City Centre, a neighborhood in London, The Lancaster Hotel is near a metro station. Oxford Street and Kensington High Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hyde Park and Kensington Gardens. Consider Excel London for a night out, and don't miss Natural History Museum, a top local attraction. Visit our London travel guide
Map
36 Lancaster Gate, Bayswater, London, England, W2 3NP

What's nearby

  • A statue of a woman holding a torch, with a golden roof and intricate architectural details in the background.
    Kensington Gardens
    2 min walk - 0.1 miles
  • A river with boats, a gazebo, and autumn trees.
    Hyde Park
    6 min walk - 0.4 miles
  • A large, historic building with a central entrance and symmetrical brick architecture.
    Kensington Palace
    15 min walk - 0.8 miles
  • A busy street with a prominent High Street Kensington Station sign, a glass-fronted store, and a sushi restaurant.
    Kensington High Street
    18 min walk - 1.0 mile
  • Queensway
    9 min walk - 0.5 miles

Getting around

  • Lancaster Gate Underground Station
    6 min walk
  • London Paddington Station
    10 min walk
  • London City Airport (LCY)
    59 min drive

Restaurants

  • Halepi
    4 min walk
  • The Pride of Paddington
    9 min walk
  • Nipa
    8 min walk
  • Tajrish Restaurant
    6 min walk
  • The Swan
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.99 per person
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 14.99 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is The Lancaster Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at The Lancaster Hotel?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at The Lancaster Hotel?

Check-out is at noon.

Where is The Lancaster Hotel located?

Located in London City Centre, this hotel is within a 10-minute walk of Kensington Gardens and Hyde Park. Oxford Street and Marble Arch are also within 1 mi (2 km). Lancaster Gate Underground Station is 6 minutes by foot and Queensway Underground Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Lancaster Hotel Reviews

7.8

Good

8.0

Cleanliness

8.6

Location

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 308 out of 1002 reviews
Rating 8 - Good. 366 out of 1002 reviews
Rating 6 - Okay. 210 out of 1002 reviews
Rating 4 - Poor. 65 out of 1002 reviews
Rating 2 - Terrible. 53 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and in a safe area
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. The lobby was clean and well decorated too. I enjoyed the location, my favorite in the city. Air conditioning was good. Staff was helpful during check-in. It’s close to bus and train. Hyde Park is nearby for a nice walk.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Everything was great the WiFi worked the ac was running. Lots of mirrors the room could use a clean but the beds were comfortable and clean. And a great location
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central hotel tucked away on uiey peaceful street yet close to tube, park nd shops. Thank you to really helpful man on reception. Overall excellent value and size of room for London. Would stay again.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very quiet area, close to many Pubs, Restaurants and Paddington station.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel staff couldn't do enough really made us feel welcomed a lovely park 5 minutes across the road would definitely come again
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The location was excellent. Room staff were friendly. Room was clean but safe wasn't working, the soap dispensers were almost empty and the bathroom sink was plugged when we arrived. Friends were charged for soap when they asked for extra.
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, cool room with air con, needed when it was 35C outside, nice breakfast, polite, helpful staff.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great for our 2 night stay. Big enough to accommodate 3 of us comfortably, great shower and air conditioning worked really well. Great transport options too.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Perfect location as we were attending BST Hyde park. Hotel was clean although strangely packets of tea bags taped to the ceiling???!!! Staff where excellent couldn't fault them very helpful.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
The location was great and the air conditioning worked perfectly (especially important during a heatwave). But they need to spend more time on cleaning the rooms (they were dirty).
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent size room for us 2 adults travelling with 2 children .. 2 double beds and a sofa in room . Bathroom was big great size shower and whole hotel was very clean. Staff on reception were excellent and we were able to leave our boys whilst exploring London.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room, nice new bathroom, great location.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good Location close to tube and central London .. Great Room , Bed and Soft Towels ...
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with very friendly staff. Everything was clean and aesthetically pleasing the only improvement I can say was that some carpets/curtains needed a replace as they looked like they had been previously stained, but they weren't bothersome to the experience. Very close to Paddington and Lancaster gate underground stations, and very close to Hyde Park which was handy! In a relatively nice area without much disturbance.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel great location
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Location ideal
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Great staff
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Amazing room, great breakfast. Amenities were good. Stayed for 6 days with my family and thoroughly enjoyed.
Stayed 6 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, great location near Kensington gardens. Highly recommend. Great staff who always make you feel welcome.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Easy check in with friendly staff. clean and quiet room. Excellent location and great value price.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean and spacious. Local to Paddington station, Hyde park and numerous other local restaurants and shops.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pictures lie with breakfast.Not clean and the food was not good.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, good size room
Stayed 1 night in Oct 2025