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Sheraton Heathrow Hotel

Property class: 4

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Serves lunch and dinner - Sheraton Heathrow Hotel (West Drayton)
Premium bedding, in-room safe, desk, laptop workspace - Sheraton Heathrow Hotel (West Drayton)
Presidential Suite, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace - Sheraton Heathrow Hotel (West Drayton)
Breakfast and dinner served, British cuisine - Sheraton Heathrow Hotel (West Drayton)
Serves lunch and dinner - Sheraton Heathrow Hotel (West Drayton)
The Sheraton Heathrow Hotel, near Thorpe Park and Windsor Castle, offers a quiet escape with an art gallery and garden. Enjoy British dishes at the Cast Iron Bar & Grill, high-speed WiFi, and on-site car rentals. Guests love the attentive staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed

9.0 out of 10
Wonderful
(130 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

9.2 out of 10
Wonderful
(28 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Club Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 1 Queen Bed

8.6 out of 10
Excellent
(15 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Club Room, 2 Twin Beds

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 2 Twin Beds

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Room, 1 Double Bed

Premium bedding, in-room safe, desk, laptop workspace

Family Room, 1 Double Bed

  • 44 sq m
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Near a metro station, Sheraton Heathrow Hotel is in Heathrow Villages, a neighborhood in West Drayton with good airport proximity. The area's natural beauty can be seen at Royal Botanic Gardens, Kew and Richmond Park, while Thorpe Park and LEGOLAND® Windsor are popular area attractions. Looking to enjoy an event or a game while in town? See what's going on at Twickenham Stadium. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our West Drayton travel guide
Map
Heathrow Airport, Colnbrook Bypass, West Drayton, England, UB7 0HJ

What's nearby

  • Thames River
    Thames River
    8 min drive - 5.1 miles
  • Thames Path
    Thames Path
    8 min drive - 5.1 miles
  • Thorney Park
    5 min drive - 2.7 miles
  • Airport Bowl
    8 min drive - 2.5 miles
  • Royal Holloway, University of London
    11 min drive - 7.2 miles

Getting around

  • West Drayton Station
    6 min drive
  • Station A Station
    20 min walk
  • Heathrow Airport (LHR)
    4 min drive

Restaurants

  • Gordon Ramsay Plane Food
    6 min drive
  • Pret A Manger
    7 min drive
  • Wagamama
    7 min drive
  • Starbucks
    7 min drive
  • Giraffe
    7 min drive

About this property

Sheraton Heathrow Hotel

Upscale hotel near Windsor Castle
Located close to Thorpe Park, Sheraton Heathrow Hotel provides an art gallery on site, dry cleaning/laundry services, and car rentals on site. The on-site British cuisine steakhouse, Cast Iron Bar & Grill, offers breakfast, dinner, and happy hour. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • A bike on site, express check-out, and express check-in
  • A ballroom, a banquet hall, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All 426 rooms offer comforts such as premium bedding and laptop-friendly workspaces, as well as perks like free WiFi and offices. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • LCD TVs with cable channels
  • Wardrobes/closets, free infant beds, and free tea bags/instant coffee

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times for a surcharge
  • Bus station shuttle (surcharge)
  • Self parking on site (GBP 15 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cast Iron Bar & Grill
  • The Lobby Bar

Things to do

  • Art gallery
  • Bicycles
  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1973
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Airport shuttle fee: GBP 7.00 per person (one-way)
  • Airport shuttle fee per child: GBP 13.50 (roundtrip)
  • Self parking fee: GBP 15 per day (in/out privileges)
  • Pet fee: GBP 25 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Heathrow Hotel Sheraton
Heathrow Sheraton
Heathrow Sheraton Hotel
Hotel Sheraton Heathrow
Sheraton Heathrow
Sheraton Heathrow Hotel
Sheraton Hotel Heathrow
Sheraton Heathrow Hotel West Drayton, Greater London
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton
Sheraton Heathrow West Drayton
Greater London
West Drayton Sheraton
Sheraton West Drayton
Sheraton Heathrow Hotel Hotel
Sheraton Heathrow Hotel West Drayton
Sheraton Heathrow Hotel Hotel West Drayton

Frequently asked questions

Is Sheraton Heathrow Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 25 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for GBP 15 per day.

What time is check-in at Sheraton Heathrow Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Heathrow Hotel?

Check-out is at noon.

Does Sheraton Heathrow Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of GBP 7.00 per person applies.

Where is Sheraton Heathrow Hotel located?

Located in Heathrow Villages, this hotel is within 9 mi (15 km) of Windsor Castle, Twickenham Stadium, and Thorpe Park. Royal Botanic Gardens, Kew and Windsor Racecourse are also within 9 mi (15 km). Station A Station is 20 minutes by foot and Station B Station is 21 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sheraton Heathrow Hotel Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 576 out of 1002 reviews
Rating 8 - Good. 266 out of 1002 reviews
Rating 6 - Okay. 90 out of 1002 reviews
Rating 4 - Poor. 45 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean, breakfast good, staff helpful
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, lounge access was worth the upgrade price for a wonderful happy hour!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grest room,great staff. Easy access to heathrow and london.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Very warm welcome, beautiful room, great breakfast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Check in staff excellent
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Priscilla

Liked: Cleanliness, amenities, property conditions & facilities
Service is awesome Room amenities is excellent room is clean
Stayed 1 night in Jan 2026
Verified

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet hotel, cleanliness very good.
Stayed 1 night in Jan 2026
Verified

8/10 Good

cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have breakfast But had dinner in bar My husband and l shared a dinner as portions were big. Was very good. Service great in bar.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Ella

Liked: Cleanliness
Very clean. Staff very helpful
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mr M J

Liked: Cleanliness, staff & service, amenities
Would definately stay here again. Breakfast and amenities excellent. Wonderful staff and one waiter in particular, Luis, was very kind and helpful to my disabled husband. Highly recommended!
Stayed 1 night in Jan 2026
Verified

8/10 Good

George

Liked: Cleanliness, amenities, property conditions & facilities
Room was great, but front desk staff didn’t provide information on the airport shuttle aside from the phone number. This was frustrating as we are international travelers without phone calling ability.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Diana

Liked: Cleanliness
Good food
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, room a decent size and shower great (always important) restaurant and staff very good
Stayed 1 night in Oct 2025
Verified

8/10 Good

Joanne

Liked: Cleanliness, property conditions & facilities, room comfort
Very convenient for terminal 5, comfortable stay
Stayed 1 night in Oct 2025
Verified

8/10 Good

Caroline

Liked: Amenities
Disliked: Property conditions & facilities
Friendly staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

David

Fine just one night brief stay. Comfortable room
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and comfortable room.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a bit tired looking but a clean and comfortable place to stay
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were professional and accommodating with making my room available early after my overnight international flight.
Stayed 7 nights in Oct 2025
Verified

6/10 Okay

Sonia

Liked: Amenities, property conditions & facilities
Staff was wonderful. The room barely had heat and in need of updating.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Hotel

Fantastic service from Jason at check in, great room and the most comfiest bed I've ever slept in
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is really lovely and reasonably priced for the quality and closeness to the airport. The shuttle service was convenient and fairly frequent, and theres taxi options also. Super comfy beds and cery spacious
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

B

Liked: Cleanliness, amenities, property conditions & facilities
Very good clean and exemplary.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Balu Mahendra

Liked: Cleanliness, amenities, property conditions & facilities
Great experience, a special shoutout to the staff at the dining area. I was travelling with my 4year old who is a very picky eater. The staff were very accommodating. I would be coming back for sure.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional, helpful, and attentive, especially Elisa and Jay. Because of Elisa I now form part of the Sheraton family. Jay, in turn, helped me reserved a shuttle to the airport in no time.
Stayed 1 night in Dec 2025