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Shangri-La The Shard, London

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A modern indoor pool with a city view, large windows, and potted plants. - Shangri-La The Shard, London (London)
Creator video - submitted by Sensual heels
A modern living room with a large sectional sofa, a coffee table, and a view of a cityscape at night. - Shangri-La The Shard, London (London)
A high-rise room with a large window overlooking a cityscape, a bathtub, a glass table with a bottle and flowers, and a person reading a book. - Shangri-La The Shard, London (London)
A woman sitting by a window with a city view, a small table with a vase, and a handbag on the armchair. - Shangri-La The Shard, London (London)
Luxury
5.0 star property
9.4

Exceptional

Elevated living in The Shard

Soaring 52 floors above London, the infinity pool merges with panoramic city views, creating a sanctuary for relaxation. Guests savor French toast at Ting restaurant as sunrise illuminates Tower Bridge. The sauna and spa facilities offer a serene escape with unrivaled skyline vistas.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Deluxe Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(12 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, City View (Iconic)

A modern hotel room with a large bed, a desk, and a view of the city through floor-to-ceiling windows.

Room, 1 King Bed, City View (Iconic)

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier Room, 1 King Bed, City View

A hotel room with a large bed, a desk with a TV, and a view of the city.

Premier Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier Room, 2 Twin Beds, City View

A modern office desk with a city view, a lamp, and an open book.

Premier Room, 2 Twin Beds, City View

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Premier Room, 1 King Bed (Shard)

A modern hotel room with a large bed, a sofa, a small table, and a view of the city.

Premier Room, 1 King Bed (Shard)

10.0 out of 10
Exceptional
(17 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 1 King Bed (Shard)

A hotel room with a large bed, a desk with a flat-screen TV, and a view of the city through large windows.

Superior Room, 1 King Bed (Shard)

9.8 out of 10
Exceptional
(21 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premier Shard Suite

A modern hotel room with a flat-screen TV, a sofa, a coffee table, a desk, and a large window offering a city view.

Premier Shard Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Iconic Shard Suite

A modern hotel room with a large TV, a sofa, a desk, and a city view.

Iconic Shard Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Southwark)

A modern hotel room with a large window offering a city view, a grey sofa, a coffee table with books, and a round table with chairs.

Suite (Southwark)

  • City view
  • 87 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Westminster)

A spacious room with a large window, a blue carpet, and a view of the city.

Suite (Westminster)

  • City view
  • 124 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite (London)

A spacious living room with a large city view, a sofa, a coffee table, and a desk with a chair.

Suite (London)

  • City view
  • 117 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Shangri-La)

A spacious living room with large windows, a modern ceiling design, and a city view.

Suite (Shangri-La)

  • City view
  • 232 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds, City View

A hotel room with two beds, a desk with a TV, and a city view.

Deluxe Room, 2 Twin Beds, City View

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Premier Room, 2 Twin Beds (Shard)

A hotel room with two beds, a desk with a TV, a small table, and chairs.

Premier Room, 2 Twin Beds (Shard)

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Room, 2 Twin Beds, City View (Iconic)

A hotel room with a large bed, a sofa, a TV, and a view of the city.

Room, 2 Twin Beds, City View (Iconic)

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

About the neighborhood

Located in London City Centre, a neighborhood in London, Shangri-La The Shard, London is near the airport and on the riverwalk. HMS Belfast and Globe Theatre are cultural highlights, and some of the area's notable landmarks include London Bridge and Tower of London. Looking to enjoy an event or a game while in town? See what's going on at The Arena. Spend some time exploring the area's activities, including Segway tours. Visit our London travel guide
Map
31 St Thomas Street, London, England, SE1 9QU

What's nearby

  • A river with modern buildings, including a distinctive tall skyscraper, and a bridge in the background.
    The Shard
    1 min walk - 0.0 miles
  • A bustling indoor market with various stalls, including a cheese stand and a produce market.
    Borough Market
    2 min walk - 0.1 miles
  • A historic castle with towers and a river in the foreground.
    River Thames
    4 min walk - 0.3 miles
  • The Tower Bridge in London with the moon in the sky.
    London Bridge
    5 min walk - 0.3 miles
  • A historic stone castle with a large arched entrance, a tall tower, and a weather vane.
    Tower of London
    15 min walk - 0.8 miles

Getting around

  • London Bridge Station
    2 min walk
  • London Bridge Underground Station
    2 min walk
  • Heathrow Airport (LHR)
    55 min drive

Restaurants

  • LEON
    3 min walk
  • Greggs
    2 min walk
  • The Sun Wharf (Wetherspoon)
    3 min walk
  • McDonald's
    4 min walk
  • The George Inn
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (GBP 70 per night)
  • Valet parking on site (GBP 70 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 45 for adults and GBP 22.50 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar 31
  • GONG
  • Sky Lounge
  • TING

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool
  • Sauna

Family friendly

  • Crib (surcharge)
  • High chair
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,335 square feet of conference space
  • 3 meeting rooms

Outdoors

  • On a river

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 19 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 100 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 90.0 per night
Cribs (infant beds) are available for GBP 90.0 per night

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 45 for adults and GBP 22.50 for children
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self parking fee: GBP 70 per night
  • Valet parking fee: GBP 70 per night
  • Pet fee: GBP 100 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 90.0 per night
  • Rollaway bed fee: GBP 90.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Shangri-La The Shard, London have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–6:00 PM.

Is Shangri-La The Shard, London pet-friendly?

Yes, Shangri-La The Shard, London allows dogs (limit 1 total) with a maximum weight of up to 50 lbs per pet. There's a fee of GBP 100 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for GBP 70 per night. Valet parking is available for GBP 70 per night.

What time is check-in at Shangri-La The Shard, London?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Shangri-La The Shard, London?

Check-out is at 11:00 AM.

Does Shangri-La The Shard, London provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 160.00 per vehicle applies.

Where is Shangri-La The Shard, London located?

Located in London City Centre, this luxury hotel is within a 10-minute walk of Borough Market and HMS Belfast. Globe Theatre and Tate Modern are also within 15 minutes. London Bridge Station is only a 2-minute walk and London Bridge Underground Station is 2 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shangri-La The Shard, London Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 830 out of 1021 reviews
Rating 8 - Good. 110 out of 1021 reviews
Rating 6 - Okay. 38 out of 1021 reviews
Rating 4 - Poor. 22 out of 1021 reviews
Rating 2 - Terrible. 21 out of 1021 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, food, service and staff
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a view! An attraction not just a hotel. Great breakfast.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with great views. Very clean rooms and staff was so helpful.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another wonderful Shang-Ri La to tick off the list. Amazing service and attention to detail. Stunning views and delicious breakfast. Consistency is king!
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, especially from the swimming pool which is worth the visit alone!
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very attentive. Check in was excellent thanks to Wy. Wonderful views of London from the rooms. Good transport links for visiting all the attractions and you are within an hours walking of just about everything a tourist needs to see. Whilst the buffet breakfast was very good if extremely expensive, the restaurants for evening meals were , in my opinion, very poor with a limited and unimaginative menus, no buffet options.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular hotel. The whole ambience and aesthetics of the place are incredible, the staff go above and beyond to help you and the rooms and views are spacious and have everything you need. The breakfast was amazing as was the meal in Ting the night before. The sky pool and sauna have the most incredible views of the city and are so relaxing you can easily spend all day there. Would highly recommend, this is my favourite hotel in the world!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, rooms are beautiful and spacious, views of the Thames were lovely. Breakfast was delicious and lots of choice and staff were all friendly.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing and the staff was very accommodating. The staff gave us water bottles daily and we needed it in the hot weather.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay, loved everything about it, pool, restaurants and heated toilet seat 😂
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar food selection was great!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service excellent, all staff I met were lovely
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice views of the city and a lot if restaurants in the building.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect from the room to the spa
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff were brilliant and room had an exceptional view
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel!!! Loved everything about it! The staff is fantastic. Every amenity you could ever want and absolutely stunning views! I’m looking forward to my next stay.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room staff and service was incredible
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Spotless room, lovely staff.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night as a vacation splurge and were greeted warmly by Jessica who met all our needs. We stayed at a Premier View room with a view of Tower Bridge from our bathroom on southern Londob thanks to it being a corner room. Our Expedia Gold gave us either a complimentary breakfast at Ting or room service. We chose the latter and had excellent service to our room. The sauna and pool need to be reserved and are definitely worth it. We made memories for a lifetime and will never forget this experience.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, friendly staff. Not too friendly staff at the pool area.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay … the views are incredible.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Best hotel in London, superb service, location and dining.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and view were absolutely amazing
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing view, and the staff were genuinely attentive and professional, making our stay very comfortable. The valet parking concierge team were consistently courteous and professional each time we interacted with them, which gave us great peace of mind throughout our trip.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room with superb views. Spotless. Brilliant shower and comfy large bed. The pool was wonderful. All staff members were excellent. The only downside was the breakfast which wasn’t in keeping, quality wise, with the rest of the hotel. Great location, making it easy to explore London.
Stayed 4 nights in Mar 2026