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Sapphire Hotel

Property class: 3
Attentive staff creates a seamless London experience at this centrally located hotel where service rises above expectations

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Photo gallery for Sapphire Hotel

The entrance to Sapphire Hotel London with a staircase leading to the lobby. - Sapphire Hotel (London)
A hotel room with two beds, a nightstand with a lamp, a window with curtains, and a chair. - Sapphire Hotel (London)
A polished interior with a white staircase and a chandelier. - Sapphire Hotel (London)
A modern living room with a flat-screen TV, a chandelier, and a large window with a view. - Sapphire Hotel (London)
A staircase leading to a brick fireplace with a potted plant nearby. - Sapphire Hotel (London)
Located in the heart of London, Sapphire Hotel offers practical amenities like WiFi and 24/7 front desk service. Guests value the convenient lobby, helpful concierge, and luggage storage. Previous visitors consistently praise the staff's exceptional assistance.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room, Private Bathroom

A bedroom with a bed, a nightstand with a lamp, a window with curtains, and a radiator.

Single Room, Private Bathroom

7.8 out of 10
Good
(57 reviews)
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Double Room, Private Bathroom

A bedroom with a bed, nightstand, lamp, and curtains.

Double Room, Private Bathroom

7.2 out of 10
Good
(44 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room, Private Bathroom

Two single beds with dark headboards and white bedding, a bedside table with a lamp, and a window with curtains.

Twin Room, Private Bathroom

7.6 out of 10
Good
(22 reviews)
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Triple Room, Private Bathroom

A hotel room with two beds, a nightstand with a lamp, and a window with curtains.

Triple Room, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

About the neighborhood

Located in Hammersmith and Fulham, a neighborhood in London, Sapphire Hotel is near the airport and near a metro station. Kensington High Street and Royal Albert Hall are notable landmarks, and travelers looking to shop may want to visit Westfield London Shopping Centre and Oxford Street. Don't miss out on a visit to London Eye. Guests appreciate the hotel's convenience to public transportation: Goldhawk Road Underground Station is 7 minutes by foot and Shepherd's Bush Underground Station is 7 minutes. Visit our London travel guide
Map
35 Shepherds Bush Road, London, England, W6 7LU

What's nearby

  • A modern Westfield shopping mall with glass facades and a Costa Coffee store.
    Westfield London Shopping Centre
    6 min walk - 0.4 miles
  • A red double-decker bus on a city street, a historic building with arched windows, and pedestrians.
    Kensington High Street
    17 min walk - 0.9 miles
  • A large indoor structure with a complex metal framework and a glass ceiling.
    Olympia Events
    17 min walk - 0.9 miles
  • A historic castle with towers and a river in the foreground.
    River Thames
    6 min drive - 1.3 miles
  • Shepherd's Bush Empire
    5 min walk - 0.3 miles

Getting around

  • Goldhawk Road Underground Station
    7 min walk
  • Shepherd's Bush Station
    8 min walk
  • Heathrow Airport (LHR)
    28 min drive

Restaurants

  • The Central Bar (Wetherspoon)
    7 min walk
  • The Sindercombe Social
    4 min walk
  • Swallow Coffee Shop
    7 min walk
  • McDonald's
    7 min walk
  • Subway
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Fan
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The front desk is open daily from 8:00 AM - 12:30 AM
The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 2:00 AM
  • Late check-out fee: GBP 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Sapphire Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Sapphire Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of GBP 20 (subject to availability). Late check-in is available from midnight– 2:00 AM for a fee of GBP 20.

What time is check-out at Sapphire Hotel?

Check-out is at 11 AM. Late check-out is available for GBP 20 (subject to availability).

Where is Sapphire Hotel located?

Located in Hammersmith and Fulham, this hotel is within 1 mi (2 km) of Westfield London Shopping Centre and Kensington High Street. Royal Albert Hall and Hyde Park are also within 3 mi (5 km). Goldhawk Road Underground Station is 7 minutes by foot and Shepherd's Bush Underground Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sapphire Hotel Reviews

7.4

Good

7.6

Cleanliness

7.2

Amenities

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 319 out of 1003 reviews
Rating 8 - Good. 304 out of 1003 reviews
Rating 6 - Okay. 199 out of 1003 reviews
Rating 4 - Poor. 92 out of 1003 reviews
Rating 2 - Terrible. 89 out of 1003 reviews

Reviews

Verified review

10/10 Excellent

Theron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed every minute of it. Easy to get around with plenty of transit options to choose from. Easy check-in and check-out. Ans a very pleasant neighborhood with many shopping options within walking distance.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Sahil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staff. The property is located in a nice area with bus and tube stations nearby.
Stayed 6 nights in May 2026
Verified review

8/10 Good

Al Fayed

Liked: Staff & service, amenities, property conditions & facilities
Overall not a bad stay. Quite close to train stations and lots of shops around. The room was a bit hot because even though there was a fan there wasn’t much breeze pushed out of it. Staff were responsive and helpful and friendly. Check in was smooth as well. The sheets were a bit dirty as well and weren’t changed daily nor were towels changed. Would recommend changing those especially if guests are staying longer than 2 days.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Rita

Disliked: Amenities, property conditions & facilities
Good location for buses and trains. Hotel carpet stained, broken fixtures, moldy smell, no a/c but fans were okay
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Eric

Liked: Cleanliness
Very friendly staff,very clean and great location.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location in a lively area. Start was excellent. Very good value for money.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that we stayed at was a standard small size double bed room. It was clean and had fresh clean towels. The room wasn’t dusty at all. The shower was a little small but once again it was a smaller room. The water pressure was surprisingly really good. The morning Ang night staff were so nice and helpful. The only reason why I’m giving it four stars instead of five it’s because the hotel did not have AC which I did not know was a thing in London. There was a fan in our room and we were able to open up our windows, but it was so hot but once again I do not blame the hotel because apparently when my daughter and I booked our stay, it just happened to be during a heat wave.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Rashid

Good location, clean room, friendly staff.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, clean bathroom, friendly staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities
Clean room and shower room, nice amenities (coffee, tea). Quite hotel convenientily located. The staff was particularly helpful and friendly
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant stay very clean room and pleasant staff. Very local to everything
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Anjana

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel on Prime location in Hammersmith near to Westfield London, underground station and bus station. Affordable option. Satisfied with our one night stay as a family of 3.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Kim Thomas

Liked: Cleanliness, staff & service
Clean, Quiet, friendly staff. I would stay there again.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service
Great Value, good bed
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Room was clean, staff was kind, and the neighborhood proved to be great. Would recommend to anyone considering staying here.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities
Cozy place, good location and helpful staff. Really enjoyed the neighborhood
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Nick

Liked: Staff & service, amenities
Bed was suppose to be a double but definitely wasn’t was at best a big single. Staff very friendly and helpful would recommend this place great location
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Charlotte

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and housekeeping came daily which was helpful. Great location! Only thing that could have been better would to have been a garbage can in the room or bathroom. Would stay again!
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Kieron

Liked: Cleanliness, staff & service, amenities
Clean, warm room. Check in and out was easy, with a courteous staff member. Would sesy again, good value for the price we paid.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Kristi

Liked: Cleanliness, amenities, property conditions & facilities
Clean warm quiet room in the lower level
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, amenities
Staff were friendly, room was well equiped and the bed was very comfortable. The room was very clean.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
The staffs were very nice! The place was clean and cozy.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location nice staff clean and tidy room
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Very basic and a nice bang for the pound. Nice staff and about a ten minute walk to two different Underground stations. Please note that it is a 15 minute Underground ride to where the main touristy London activities are, but the place is a lot more reasonably priced. I would definitely stay here again.
Stayed 6 nights in Jan 2026