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Sapphire Hotel

3.0 star property
Attentive staff creates a seamless London experience at this centrally located hotel where service rises above expectations

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Photo gallery for Sapphire Hotel

Front of property - evening/night - Sapphire Hotel (London)
Property grounds - Sapphire Hotel (London)
Lobby - Sapphire Hotel (London)
Staircase - Sapphire Hotel (London)
Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board - Sapphire Hotel (London)
Located in the heart of London, Sapphire Hotel offers practical amenities like WiFi and 24/7 front desk service. Guests value the convenient lobby, helpful concierge, and luggage storage. Previous visitors consistently praise the staff's exceptional assistance.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Business services
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Single Room, Private Bathroom

8.0 out of 10
Very good
(49 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Double Room, Private Bathroom

7.2 out of 10
Good
(36 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Private Bathroom

7.6 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Triple Room, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the neighborhood

Located in Hammersmith and Fulham, a neighborhood in London, Sapphire Hotel is near the airport and near a metro station. Kensington High Street and Royal Albert Hall are notable landmarks, and travelers looking to shop may want to visit Westfield London Shopping Centre and Oxford Street. Don't miss out on a visit to London Eye. Guests appreciate the hotel's convenience to public transportation: Goldhawk Road Underground Station is 7 minutes by foot and Shepherd's Bush Underground Station is 7 minutes. Visit our London travel guide
Map
35 Shepherds Bush Road, London, England, W6 7LU

What's nearby

  • London_WestfieldLondonShoppingCentre_6159434_03
    Westfield London Shopping Centre
    10 min walk - 0.6 miles
  • Holland Park showing a pond and a park
    Holland Park
    15 min walk - 0.8 miles
  • Kensington High Street showing heritage architecture and street scenes
    Kensington High Street
    15 min walk - 0.8 miles
  • Nice bit of Victorian roofing at Olympia
    Olympia Events
    15 min walk - 0.8 miles
  • Shepherd's Bush Empire
    5 min walk - 0.3 miles

Getting around

  • Goldhawk Road Underground Station
    7 min walk
  • Shepherd's Bush Station
    8 min walk
  • Heathrow Airport (LHR)
    28 min drive

Restaurants

  • Another Brother
    2 min walk
  • Liz Cafe
    3 min walk
  • GAIL's Bakery
    3 min walk
  • The Sindercombe Social
    4 min walk
  • Zarathustra Cafe
    7 min walk

About this property

Sapphire Hotel

Hotel near Westfield London Shopping Centre
Located close to Kensington High Street and Royal Albert Hall, Sapphire Hotel has plenty to offer. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Tour/ticket assistance, smoke-free premises, and a computer station
  • Concierge services, a TV in the lobby, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Sapphire Hotel include amenities such as free WiFi and desk chairs, in addition to safes and sound-insulated walls. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Heating and fans
  • Bathrooms with showers and free toiletries
  • LED TVs with satellite channels and DVD players
  • Refrigerators, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Fan
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Frequently asked questions

Is Sapphire Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Sapphire Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of GBP 20 (subject to availability). Late check-in is available from midnight– 1:30 AM for a fee of GBP 20.

What time is check-out at Sapphire Hotel?

Check-out is at 11 AM. Late check-out is available for GBP 20 (subject to availability).

Where is Sapphire Hotel located?

Located in Hammersmith and Fulham, this hotel is within 1 mi (2 km) of Westfield London Shopping Centre and Kensington High Street. Royal Albert Hall and Hyde Park are also within 3 mi (5 km). Goldhawk Road Underground Station is 7 minutes by foot and Shepherd's Bush Underground Station is 7 minutes.

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Reviews

Sapphire Hotel Reviews

7.2

Good

7.4

Cleanliness

6.8

Amenities

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 278 out of 1000 reviews
Rating 8 - Good. 314 out of 1000 reviews
Rating 6 - Okay. 199 out of 1000 reviews
Rating 4 - Poor. 104 out of 1000 reviews
Rating 2 - Terrible. 105 out of 1000 reviews

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, clean bathroom, friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Rashid

Good location, clean room, friendly staff.
Stayed 4 nights in Dec 2025

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant stay very clean room and pleasant staff. Very local to everything
Stayed 1 night in Jan 2026

10/10 Excellent

Kristi

Liked: Cleanliness, amenities, property conditions & facilities
Clean warm quiet room in the lower level
Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Did what it says on the website. Clean, provided good bed, hot water and not expensive. Great Job!
Stayed 1 night in Jan 2026

8/10 Good

Charlotte

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and housekeeping came daily which was helpful. Great location! Only thing that could have been better would to have been a garbage can in the room or bathroom. Would stay again!
Stayed 3 nights in Jan 2026

8/10 Good

Raphael Joel

Liked: Property conditions & facilities
Personal is realy friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Very basic and a nice bang for the pound. Nice staff and about a ten minute walk to two different Underground stations. Please note that it is a 15 minute Underground ride to where the main touristy London activities are, but the place is a lot more reasonably priced. I would definitely stay here again.
Stayed 6 nights in Jan 2026

10/10 Excellent

mohamadrashid

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. One of the best sleep I had for long time
Stayed 1 night in Jan 2026

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities
Cozy place, good location and helpful staff. Really enjoyed the neighborhood
Stayed 3 nights in Nov 2025

10/10 Excellent

Kim Thomas

Liked: Cleanliness, staff & service
Clean, Quiet, friendly staff. I would stay there again.
Stayed 3 nights in Nov 2025

8/10 Good

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
The staff are very courteous and friendly. There was an issue with the room we were staying in so they immediately switched us. Our new room was just what we needed. Definitely recommend!
Stayed 4 nights in Dec 2025

8/10 Good

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
I had to stay in the sister hotel as my original room was occupied but the gentleman on reception was very apologetic and helpful and put me in a bigger room. All clean, warm and comfortable only downfall was there was loud music playing mostly through the night but apart from that I would definitely stay again as it’s easier for work sometimes.
Stayed 1 night in Jan 2026

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
The staffs were very nice! The place was clean and cozy.
Stayed 2 nights in Nov 2025

8/10 Good

Frank

Liked: Staff & service, amenities, property conditions & facilities
Very sceptical, having read some previous comments . A very good hotel for the price, room's are clean, staff very good ,couldn't be more helpful. Would definitely stay there again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shops nearby! Excellent friendly staff!
Stayed 1 night in Oct 2025

6/10 Okay

Stephen

Liked: Staff & service
Good for the price. Basic, no frills. Friendly staff.
Stayed 3 nights in Oct 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, lots of dining choices nearby, a small Sainsburys adjacent to the hotel, and very pleasant reception staff. Room could have been cleaner and looked a bit tired, but it's nothing that would put you off staying and is reflected in the price. Will stay there again next time I'm down that way.
Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location nice staff clean and tidy room
Stayed 1 night in May 2025

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Good location.Great for a short stay.
Stayed 1 night in Jun 2025

8/10 Good

Laura

Liked: Property conditions & facilities, room comfort
Spacoius room, clean, quite. Good price
Stayed 2 nights in Oct 2025

8/10 Good

Leigh

Liked: Cleanliness, staff & service
The hotel served its purpose for us. It was clean and comfortable staff friendly. Set up was a bit odd with check-in actually in a different hotel and the room in a separate building. All in all clean room in decent location fine for one night
Stayed 1 night in Sep 2025

10/10 Excellent

Fiona

Liked: Cleanliness, amenities, property conditions & facilities
Amazing value and convenient location. 12 mins walk from central line one direction and district/circle line the other direction. Nice staff, very clean and felt safe. Quiet if you keep the windows closed. Good beds and bathrooms, a wall fan and kettle with cups for the tiny price. A few steps away from shops and cafes for all your food needs. They even upgraded us from twin room to family. If you want a very affordable place for central London you can't beat this. I will use Sapphire again.
Stayed 3 nights in Nov 2025

8/10 Good

Rachel

I enjoyed the fact that there were numerous shops and eateries around . It was a good atmosphere. The hotel should however ensure that the rooms are hovered regularly and at least washrooms and bathrooms are cleaned a bit regularly when there is a guest in.
Stayed 6 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff cream and quiet room
Stayed 1 night in Aug 2025