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Queensway Hotel, Sure Hotel Collection by Best Western

3.0 star property
Victorian hotel in London with a 24-hour front desk

Choose dates to view prices

Photo gallery for Queensway Hotel, Sure Hotel Collection by Best Western

Exterior
Restaurant
Standard Room, Multiple Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes
Reception
Executive Room, 1 King Bed, Non Smoking (with Sofabed) | In-room safe, desk, laptop workspace, blackout drapes
Queensway Hotel, Sure Hotel Collection by Best Western, near Hyde Park, offers amenities like dry cleaning/laundry and in-room WiFi. Multilingual staff assist with city navigation, while express check-in/out and luggage storage services ensure stress-free arrivals and departures.

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi

Room options

Check availability for these dates

Tonight
Oct 5 - Oct 6
Check availability for tonight Oct 5 - Oct 6
Tomorrow
Oct 6 - Oct 7
Check availability for tomorrow Oct 6 - Oct 7
Available filters for rooms
Showing 24 of 24 rooms

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Digital channels
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(10 reviews)

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Digital channels
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Standard Room, 1 Twin Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Twin Bed, Non Smoking

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Digital channels
  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds, Non Smoking

7.8 out of 10
Good
(7 reviews)

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Digital channels
  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Room amenity

Standard Room, 3 Twin Beds, Non Smoking

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Digital channels
  • 21 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

Standard Room, 1 Twin Bed, Non Smoking (Cozy Room) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

8.0 out of 10
Very good
(1 review)

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Digital channels
  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

8.0 out of 10
Very good
(2 reviews)

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Digital channels
  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (with Sofabed)

Room amenity

Executive Room, 1 King Bed, Non Smoking (with Sofabed)

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Digital channels
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

Standard Loft, 1 Double Bed, Non Smoking (Shower Only) | In-room safe, desk, laptop workspace, blackout drapes

Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Digital channels
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Loft, 1 Twin Bed, Non Smoking (Shower Only)

Standard Loft, 1 Twin Bed, Non Smoking (Shower Only) | In-room safe, desk, laptop workspace, blackout drapes

Standard Loft, 1 Twin Bed, Non Smoking (Shower Only)

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Digital channels
  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Loft, 2 Twin Beds, Non Smoking (Shower Only)

In-room safe, desk, laptop workspace, blackout drapes

Standard Loft, 2 Twin Beds, Non Smoking (Shower Only)

8.0 out of 10
Very good
(1 review)

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Digital channels
  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Loft, Multiple Beds, Non Smoking (Shower Only)

Standard Loft, Multiple Beds, Non Smoking (Shower Only) | In-room safe, desk, laptop workspace, blackout drapes

Standard Loft, Multiple Beds, Non Smoking (Shower Only)

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Digital channels
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Cosy Double Room

In-room safe, desk, laptop workspace, blackout drapes

Cosy Double Room

  • Sleeps 2

View all photos for Cosy Single Room

In-room safe, desk, laptop workspace, blackout drapes

Cosy Single Room

  • Sleeps 1

View all photos for Standard Room with Double Bed-Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room with Double Bed-Non-Smoking

  • Sleeps 2

View all photos for 3 Single Beds, Non-Smoking, Standard Room

In-room safe, desk, laptop workspace, blackout drapes

3 Single Beds, Non-Smoking, Standard Room

  • Sleeps 3

View all photos for Standard Room With Single Bed, Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room With Single Bed, Non-Smoking

  • Sleeps 1

View all photos for Standard Room with Double Bed and Single Bed-Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room with Double Bed and Single Bed-Non-Smoking

  • Sleeps 3

View all photos for Standard Room, 2 Single Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2

View all photos for 2 Single Beds, Non-Smoking, Standard Room, Loft, Shower Only

In-room safe, desk, laptop workspace, blackout drapes

2 Single Beds, Non-Smoking, Standard Room, Loft, Shower Only

  • Sleeps 2

View all photos for 1 Single Bed, Non-Smoking, Standard Room, Loft, Shower Only

In-room safe, desk, laptop workspace, blackout drapes

1 Single Bed, Non-Smoking, Standard Room, Loft, Shower Only

  • Sleeps 1

View all photos for 1 Double Bed, Non-Smoking, Standard Room, Loft, Shower Only

In-room safe, desk, laptop workspace, blackout drapes

1 Double Bed, Non-Smoking, Standard Room, Loft, Shower Only

  • Sleeps 2

View all photos for 1 Double 1 Single, Non-Smoking, Standard Room, Loft, Shower Only

In-room safe, desk, laptop workspace, blackout drapes

1 Double 1 Single, Non-Smoking, Standard Room, Loft, Shower Only

  • Sleeps 3

Executive King Room With Sofabed-Non Smoking

  • Sleeps 3

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About the neighborhood

Map
147-149 Sussex Gardens, London, England, W2 2RY

What's nearby

  • Hyde Park - 4 min walk - 0.3 miles
  • Marble Arch - 12 min walk - 0.7 miles
  • Oxford Street - 3 min drive - 1.0 mile
  • Kensington High Street - 4 min drive - 1.3 miles
  • Buckingham Palace - 5 min drive - 1.7 miles

Getting around

  • London Paddington Station - 3 min walk
  • Paddington Underground Station - 3 min walk
  • Heathrow Airport (LHR) - 40 min drive

Restaurants

  • ‪Blank Street Coffee - ‬3 min walk
  • ‪Sawyers Arms - ‬2 min walk
  • ‪Paramount Lebanese Kitchen - ‬3 min walk
  • ‪Mihbaj - ‬3 min walk
  • ‪The Victoria - ‬3 min walk

About this property

Queensway Hotel, Sure Hotel Collection by Best Western

Hotel near Hyde Park
Close to Marble Arch and Kensington Gardens, Queensway Hotel, Sure Hotel Collection by Best Western provides amenities like dry cleaning/laundry services. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Continental breakfast (surcharge), express check-out, and express check-in
  • Smoke-free premises, an elevator, and tour/ticket assistance
  • A front-desk safe, multilingual staff, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Queensway Hotel, Sure Hotel Collection by Best Western have comforts such as laptop-friendly workspaces, as well as amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • TVs with digital channels
  • Electric kettles, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 6 per person

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 6 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Hotel Queensway
Queensway Hotel
Queensway Hotel London
Queensway London
Queensway Hotel London, England
Queensway Hotel Sure Hotel Collection by Best Western
Queensway Hotel, Sure Hotel Collection by Best Western Hotel
Queensway Hotel, Sure Hotel Collection by Best Western London

Frequently asked questions

Is Queensway Hotel, Sure Hotel Collection by Best Western pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Queensway Hotel, Sure Hotel Collection by Best Western?

This hotel doesn't offer parking.

What time is check-in at Queensway Hotel, Sure Hotel Collection by Best Western?

Check-in begins at 3:00 PM.

What time is check-out at Queensway Hotel, Sure Hotel Collection by Best Western?

Check-out is at 11 AM.

Where is Queensway Hotel, Sure Hotel Collection by Best Western located?

Located in London City Centre, this hotel is within a 10-minute walk of Hyde Park and Kensington Gardens. Marble Arch and Kensington High Street are also within 1 mi (2 km). Paddington Underground Station and London Paddington Station are within a 5-minute walk.

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Reviews

Queensway Hotel, Sure Hotel Collection by Best Western Reviews

7.0

Good

7.4

Cleanliness

8.4

Location

7.4

Staff & service

7.0

Eco-friendliness

6.6

Property conditions & facilities
Rating 10 - Excellent. 151 out of 1000 reviews
Rating 8 - Good. 382 out of 1000 reviews
Rating 6 - Okay. 307 out of 1000 reviews
Rating 4 - Poor. 115 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

Reviews

10/10 Excellent

Meri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff.
Stayed 3 nights in Sep 2025

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, the reception staff were friendly and helpful even late at night. The hotel was handy for Paddington station, there were good restaurants nearby.
Stayed 1 night in Sep 2025

8/10 Good

Kat

Liked: Cleanliness
Great location so close to paddington station kensington garden, many shops and restaurants. The hotel is very narrow, quirky, small room, but all we needed. Comfy beds, good amount of water. Breakfast was good, very clean breakfast room. All in all we enjoyed our stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here every time I need a decent hotel in central London. Very convenient, clea, quiet and good value
Stayed 1 night in Aug 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
The hotel is in a great location, very easy walk from Paddington station and plenty of restaurants. It felt very safe. The rooms are on the smaller side however we were rarely in them only to sleep,
Stayed 3 nights in Aug 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Keeping the price point in mind, this hotel did the job. The location was very convenient and easy to access. The staff was lovely. Luggage storage was fantastic both before and after check-in. I understood that it's an older, converted building. I was still surprised to be woken up by a neighbors alarm over multiple days, from different rooms lol - very thin walls.
Stayed 3 nights in Sep 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Second stay. Very nice. Gentleman serving breakfast was lovely.
Stayed 2 nights in Aug 2025

10/10 Excellent

Alison

Liked: Cleanliness, amenities, property conditions & facilities
Very close to Paddington Station and to a variety of restaurants. Staff was friendly and helpful. We were able to check in early, which was a plus!
Stayed 2 nights in Jun 2025

6/10 Okay

James

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is in a good location. Staff are friendly and helpful. Room was tiny and hot.
Stayed 2 nights in Jun 2025

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Location is perfect! Short walk to Paddington Station and in a quiet area. The staff were very helpful and friendly. Room was clean and amenities were great.
Stayed 1 night in May 2025

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities
The room had a huge black hair in the shower, no AC, brown crusted chunks on the spare blanket and was way too small. It was 58 stairs up and another 15 down for breakfast and the elevator was broken and no alternate room was offered to us. The staircase wall to get to breakfast had a lot of water damage and a hole in that wall was covered with a sheet of paper.
Stayed 2 nights in Sep 2025

8/10 Good

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Excellent proximity to all sights with closeness to Paddington and Hyde Park. Great value! It is possible to add breakfast for 6 pounds a person, which was nice. Basic rooms, but lovely staff!
Stayed 5 nights in Jun 2025

8/10 Good

Catharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and great location near Paddington Station.
Stayed 2 nights in Mar 2025

10/10 Excellent

Heinz-Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm, helpful staff, clean, close to public transportation.
Stayed 3 nights in Mar 2025

10/10 Excellent

Emelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra hotell

Fint hotell
Stayed 3 nights in Dec 2024

10/10 Excellent

Meri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a perfect location for all near Paddington Station. Yes, the rooms are on the small side however the staff especially Denish make up for space. We walked everywhere and felt safe in doing so. Close to some fabulous restaurants and especially Paddington Station itself. I would highly recommend.
Stayed 4 nights in Apr 2025

6/10 Okay

Carl Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra läge med bra kommunikationer. Minimalt badrum och väldigt lyhört från andra rum och gatan. Trevlig personal och jag fick låna en adapter för vägguttag gratis vilket var snällt. Prisvärt tycker jag också det var
Stayed 3 nights in May 2025

10/10 Excellent

GENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only coupled blocks away from the Paddington station. Great location. Excellent value for the money!
Stayed 1 night in Feb 2025

8/10 Good

R

Liked: Cleanliness, amenities
The location is fabulous if you are getting around by subway. The chambermaid did a spotless job in cleaning. The room was adequate for the price. I was not expecting more. The carpet, though, needs a thorough steam cleaning. Breakfast was good but would’ve like oranges available. Thank you
Stayed 4 nights in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would recommend this hotel.
Stayed 4 nights in Apr 2024

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities, room comfort

Pleasant stay

The hotel staff were all very friendly. The rooms was clean and well maintained although the bathroom was quite small. Breakfast was continental and ogfwred aome good choices. Parking is very limoted but staff were able to navigate me to a neaeby parkinb location. Transport links were good. A little noisy in the morning as we were near the Breakfast room. Beds were comfortable just no heating adjustments facilities in the room. Overall a pleasant stay.
Stayed 1 night in Apr 2025

6/10 Okay

Margaret

Disliked: Staff & service
Great location, old hotel

8/10 Good

Hirokazu

Liked: Cleanliness, staff & service
Very good location.
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here. Two tube stops to Central London. So convenient, and the loft room is perfect for me. Compact, quiet and affordable
Stayed 1 night in Jan 2025

8/10 Good

Nikolaos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern, clean and well kept B&B. Friendly and helpful staff, walls perhaps a bit too thin /not much sound proofing- but I guess this is the case with most B&Bs in this part of London.
Stayed 1 night in Oct 2024

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