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Putera Puteri Residence

2.0 star property
Hotel connected to a rail/subway station in London

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Photo gallery for Putera Puteri Residence

Exterior
Living area
Double Room | 1 bedroom, free WiFi
Single Room | 1 bedroom, free WiFi
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Air conditioning
  • Parking available
  • Laundry
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for King Room

King Room | 1 bedroom, free WiFi

King Room

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Single Room

Deluxe Single Room | 1 bedroom, free WiFi

Deluxe Single Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hair dryer
  • 11 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | 1 bedroom, free WiFi

Twin Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hair dryer
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Double Room

Double Room | 1 bedroom, free WiFi

Double Room

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hair dryer
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, free WiFi

Junior Suite

Highlights

Air conditioning
Heating
Flat-screen TV
Day bed
Separate bedroom
Hair dryer
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Single Room | 1 bedroom, free WiFi

Single Room

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Hair dryer
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Map
190 Sussex Gardens, London, England, W2 1TU

What's nearby

  • Hyde Park - 3 min walk - 0.2 miles
  • Kensington Gardens - 5 min walk - 0.3 miles
  • Marble Arch - 15 min walk - 0.8 miles
  • Oxford Street - 4 min drive - 1.2 miles
  • Kensington High Street - 4 min drive - 1.3 miles

Getting around

  • London Paddington Station - 3 min walk
  • Paddington Underground Station - 3 min walk
  • London City Airport (LCY) - 62 min drive

Restaurants

  • ‪Hilton London Paddington Dining & Drinks - ‬3 min walk
  • ‪Angus Steakhouse Paddington - ‬3 min walk
  • ‪Steam Bar - ‬2 min walk
  • ‪Sawyers Arms - ‬2 min walk
  • ‪Paramount Lebanese Kitchen - ‬3 min walk

About this property

Putera Puteri Residence

Hotel near Hyde Park
Close to Kensington Gardens and Marble Arch, Putera Puteri Residence provides amenities like laundry facilities. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Self parking (surcharge) and luggage storage
Room features
All guestrooms at Putera Puteri Residence boast comforts such as air conditioning, in addition to amenities like free WiFi.
Other amenities include:
  • Showers, hair dryers, and shampoo
  • Heating and housekeeping

Languages

English, Hindi, Malay, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (GBP 35 per day)
  • Limited onsite parking

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • No elevator

Room amenities

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in time starts at 2:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 4:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Secured self parking fee: GBP 35 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Frequently asked questions

Is Putera Puteri Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at Putera Puteri Residence?

Self parking is available for GBP 35 per day. Limited spots are available.

What time is check-in at Putera Puteri Residence?

Check-in begins at 2:00 PM.

What time is check-out at Putera Puteri Residence?

Check-out is at 11:00 AM.

Where is Putera Puteri Residence located?

Located in London City Centre, this hotel is within a 10-minute walk of Kensington Gardens and Hyde Park. Marble Arch and Kensington High Street are also within 1 mi (2 km). Paddington Underground Station and Lancaster Gate Underground Station are within a 5-minute walk.

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Putera Puteri Residence Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 57 reviews
Rating 8 - Good. 17 out of 57 reviews
Rating 6 - Okay. 15 out of 57 reviews
Rating 4 - Poor. 9 out of 57 reviews
Rating 2 - Terrible. 3 out of 57 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, perfect for one night. So easy to find from Paddington Train Station.
Stayed 1 night in Aug 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Basic, clean, friendly place in a superb location.
Stayed 3 nights in Jun 2025

10/10 Excellent

Solongo

Liked: Cleanliness, staff & service, room comfort
No complaints, Many thanks Great location near to Paddington station
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, overpriced and a joke to be called a hotel.
Stayed 2 nights in May 2025

6/10 Okay

Brenda

Liked: Property conditions & facilities
Disliked: Amenities
Our room was like Harry Potter’s room under the stairs. A tiny shack that did not look like the photos, at all. It was all the way on the 4th floor and there’s no lift in this building, so any coming and going was always a hassle. I understand the building is not equipped for a lift but I wish I knew we’d be on the 4th floor before I booked it. The area is fantastic tho, and the beds were comfortable enough. But the room was too small and when I looked under the bed it was filthy.
Stayed 2 nights in Jul 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice place to stay.

A great find. Small room but everything you need for a weekend in London.
Stayed 1 night in Oct 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Cant undesrand the bad reviews! Great location, spotlessly clean, good price and lovely breakfast. Room not huge but well designed and well appointed. Lovely stay.
Stayed 1 night in Oct 2024

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, amenities
Considering I booked this property for convenience and I did book it very late because I bought last-minute tickets for the boxing, I was rather impressed with the overall facilities and service of the property. Considering I paid £86 to stay in the centre of London near Paddington Station And be able to use a proper shower and hang my clothes up it was very good. however, after returning from the boxing event at Wembley, I was very much looking forward to my sleep however if I’m brutally honest, the bed was probably one of the most uncomfortable things I’ve ever slept on obviously it was a single as it was just in the room, however the matches is very uncomfortable it was only provided one pillow because of the heat as well and the weather conditions on the hotels fall I was unable to sleep instead of getting the hours I’ve planned probably got about three. It was also an issue not being able to fill up my water bottle anywhere apart from the tap which I didn’t think was the best. But for £86 a place to stay for convenience I was very impressed. I would just wish to have a bigger bed next time potentially but I would definitely come back if the situation was resolved.
Stayed 1 night in Jul 2025

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, amenities
Location is great. Management is terrible. They give you fresh towels every 3 days. I was there for 5 nights. At home I have clean towels every day. They advertised breakfast but stopped that so people still had it included in the room price. I booked 8 months ago.Yet it is still listed on their room info card. Rooms need to be cleaned on occasion. Under bed was all dust bunnies. I dropped something and had to retrieve it. Found a mens mascara in the process. Of all the hotels I've booked through Expedia, this was the worst. I think I am being generous with my rating. Location is only a block from Paddington station so underground and train to Paddington easy to get to.
Stayed 5 nights in May 2025

4/10 Poor

Stewart

Liked: Cleanliness
Disliked: Staff & service
Odd to have to go put on the street to get to the basement restaurant for breakfast. I did not expect to climb four large flights of stairs to get to my room - No 20. The room was oddly shaped and difficult to watch the TV as it was too close to the bed. The bathroom was excellent and spotless.
Stayed 1 night in Oct 2024

4/10 Poor

Vanessa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not great

I think is the poorest hotel stay I have stayed There were 22 single beds when I booked when in fact one was a folden futon that hurt my back all night I didnt get any sleep, mattress felt like a 5 cm foam topper, the room was on the top floor 5 flights of stairs to go up no lift and I had a foot injury so this was a nightmare, plus it was freezing and had a breeze from the broken window I was shivering during the night as the AC was so noise so decided to turn it off. I opted for the breakfast I do not know how they can call that a breakfast, no coffee (machine was broken), industrial bakery wrapped in plastic, 3 slices of dried ultra process meat and and all sugary items, horrible. I would avoid staying there
Stayed 1 night in Dec 2024

4/10 Poor

Kyle

Disliked: Staff & service
About the only thing good about this place is the location. It’s incredibly noisy, between the banging of doors all day and night (the whole room shakes) and the paper thin walls that make it feel like street traffic and pedestrians are in the room with you. Our “king size” bed was much smaller than advertised. Both lamps in the room didn’t work so the only lighting options are incredibly bright lights that are all on one switch, or darkness. The staff also didn’t seem like they cared to be there at all. Zero acknowledgement from them in the 4 days we stayed there. Not even a hello. DON’T WASTE YOUR TIME OR MONEY!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Ian

Stayed 1 night in Jun 2025

2/10 Terrible

Corey

Stayed 3 nights in May 2025

4/10 Poor

Kai wai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

YUTAKA

Liked: Cleanliness, staff & service
鉄道、地下鉄のパディントン駅の徒歩圏内。ホテルの周りは静か。ただし、エレベーター設備がなくスーツケースの移動が大変。部屋の設備は最小限。連泊の際は駅構内のスーパーなどで買い足す必要あり。若者にはお薦めできるホテル。
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
När vi bokade var frukost inkluderat och därför bokade vi detta hotell. När vi efterfrågade frukosttider var frukosten inställd! Dessutom var dubbelrummet på plan fyra utan hiss, lagom för en person. Endast en sänglampa och en plats för ex en bok. Det fanns ingen stol och det hade inte fått plats. Annars var rummet i fint skick.
Stayed 2 nights in Mar 2025

8/10 Good

Sonia

Liked: Cleanliness, property conditions & facilities, room comfort

Juste pour une nuit, oui.

Les chambres sont petites mais propres. Les murs fin, on entend les voitures extérieures et les gemissements des chambres voisines. Attention, il ne propose plus de petit dejeuner.
Stayed 1 night in Mar 2025

8/10 Good

Kenneth Godtfred

Fint lille standard hotel

Fint lille standard hotel uden de store dikkedarer… Små værelser, men når man kun skal sove der i forbindelse med besøg i London, så er det helt fint. Fin lille Continental morgenmad. Kunne godt have været mere spændende, men acceptabelt.
Stayed 3 nights in Dec 2024

6/10 Okay

PEILIN

Liked: Cleanliness, staff & service, amenities
Very convenient location and amenities, but the tiny bathroom and mostly cold breakfast were disappointing.
Stayed 6 nights in Dec 2024

6/10 Okay

Masanori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの対応がとても親切で良かったです。室内は狭いですが、清潔感がありました。また隣接するレストランの朝食も悪くありませんでした。最低限のパン、ゆで卵、サラダ、チーズ、ヨーグルト、果物、コーヒーをいただけます。周りの環境も良く移動しやすいホテルです。コストを抑えたい方にお勧めします。
Stayed 2 nights in Dec 2024

6/10 Okay

William

Stayed 2 nights in Dec 2024

4/10 Poor

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor.

Left on the doorstep in the cold for 10 minutes when we arrived, along with another guest who was trying to collect her left luggage. There’s no lift so be prepared to carry your luggage up stairs. The room was tiny, the bed was hard up against the wall so my husband had to clamber across the bed to use the bathroom during the night. Never had to go outside to the cafe for breakfast during a stay at a hotel before. No housekeeping on our first night, when we enquired about this, we were told it was because we hadn’t used the door hanger to request this. We used it the following day & our room was still not cleaned. Tiny bathroom with no area for placing toiletries except to balance things on the sink. Not worth the money we paid, would not stay again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Al Fathiatul Habibah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Susanne

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2024