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Phoenix Hotel

3.5 star property
Victorian hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Phoenix Hotel

Exterior
Reception
In-room safe, desk, blackout drapes, iron/ironing board
Reception
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Twin Room

Executive Twin Room | In-room safe, desk, blackout drapes, iron/ironing board

Executive Twin Room

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
In-room safe
  • Sleeps 2
  • 2 Twin Beds

View all photos for Small Double

Small Double | In-room safe, desk, blackout drapes, iron/ironing board

Small Double

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
In-room safe
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | In-room safe, desk, blackout drapes, iron/ironing board

Executive Double Room

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
In-room safe
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Single Room (1 Single Bed)

Highlights

Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
In-room safe
  • 2 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room, 1 Double Bed

Highlights

Heating
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, blackout drapes, iron/ironing board

Standard Triple Room

Highlights

Heating
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
  • 2 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room, 2 Twin Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room, 2 Twin Beds

Highlights

Heating
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
  • 2 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

In-room safe, desk, blackout drapes, iron/ironing board

Standard Quadruple Room, 1 Bedroom

Highlights

Heating
Free cribs/infant beds
TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • 2 sq m
  • Sleeps 4
  • 4 Twin Beds

Similar properties

Front of property

London House Hotel

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping
8.6 out of 10, Excellent, 1,000 reviews
London House Hotel

About the neighborhood

Map
1-8 Kensington Gardens Square, London, England, W2 4BH

What's nearby

  • Kensington Gardens - 6 min walk - 0.4 miles
  • Hyde Park - 13 min walk - 0.7 miles
  • Kensington High Street - 17 min walk - 0.9 miles
  • Marble Arch - 4 min drive - 1.4 miles
  • Oxford Street - 6 min drive - 1.8 miles

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Joe & the Juice - ‬4 min walk
  • ‪Bayswater Arms - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪Four Seasons - ‬3 min walk

About this property

Phoenix Hotel

Hotel near Hyde Park
Close to Portobello Road Market and Kensington Palace, Phoenix Hotel provides dry cleaning/laundry services, a bar, and a restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A 24-hour front desk, an elevator, and free newspapers
  • A banquet hall, 1 meeting room, and coffee/tea in the lobby
  • Luggage storage, laundry services, and a computer station
  • Guest reviews speak highly of the breakfast, overall value, and helpful staff
Room features
All 125 rooms include comforts such as free WiFi and safes. Guest reviews speak well of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Electric kettles, heating, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Elevator

More

  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Is Phoenix Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Phoenix Hotel?

This property doesn't offer parking.

What time is check-in at Phoenix Hotel?

Check-in start time: 1:30 PM; Check-in end time: anytime.

What time is check-out at Phoenix Hotel?

Check-out is at 11 AM.

Where is Phoenix Hotel located?

Located in London City Centre, this hotel is within a 10-minute walk of Kensington Gardens and Portobello Road Market. Hyde Park and Kensington High Street are also within 1 mi (2 km). Bayswater Underground Station is only a 3-minute walk and Queensway Underground Station is 6 minutes.

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Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 502 out of 1000 reviews
Rating 8 - Good. 394 out of 1000 reviews
Rating 6 - Okay. 80 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mustafa

Super clean and good hotel. Highly recommend to everyone to stay here. A lot of value for your money.
Stayed 1 night in May 2025

10/10 Excellent

Rita

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room. Great location. Friendly staff.
Stayed 9 nights in May 2025

6/10 Okay

Navdeep

Liked: Staff & service
Great location
Stayed 1 night in Mar 2025

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, excellent customer service ☺️
Stayed 3 nights in Mar 2025

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very convenient.
Stayed 3 nights in Apr 2025

8/10 Good

Fabien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but an excellent value given the convenient location. Nice breakfast.
Stayed 2 nights in Mar 2025

8/10 Good

Colleen

Liked: Cleanliness
Nice place! Great location ! I wish there was potable water in the rooms!
Stayed 2 nights in Mar 2025

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great boutique hotel, with all the convenience of a grand hotel, fantastic.
Stayed 3 nights in Feb 2025

8/10 Good

Maren

Liked: Cleanliness, staff & service, property conditions & facilities
Great continental breakfast and the location is perfect!
Stayed 3 nights in Dec 2024

10/10 Excellent

Aleta Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in one of the best areas in London to stay at, very convenient as it is close to an underground station, next to restaurants, shops, supermarkets, bakeries, pubs. The staff was very friendly and helpful!
Stayed 2 nights in Feb 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely simple hotel in a great location.
Stayed 1 night in Nov 2024

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Great safe area for a solo traveler. The room was a great size. There was no AC but the weather was incredible so I just needed the fan. I loved the breakfast. Lots of options. You can easily stow your luggage until check in. You are right down the street from bayswater and Queensway underground. Super great area. Lots of restaurant options around. I really enjoyed my stay here.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near many restaurant options, stores and two metro lines. Hotel was clean and quiet.
Stayed 1 night in Dec 2024

10/10 Excellent

ARAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and clean hotel. Good location.
Stayed 2 nights in Nov 2024

10/10 Excellent

Neil

Liked: Staff & service, property conditions & facilities, room comfort

Astrofest 2025

Enjoyed it very much. Tube station close by.
Stayed 3 nights in Feb 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location a short walk to trains. The room was very small with no air conditioning and a small heater that did not ever go on. A desk fan was provided along with bath gel and shampoo. There was also a window that could be opened for fresh air. Staff was friendly.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and breakfast!
Stayed 2 nights in Jul 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and helpful, and the hotel was nice
Stayed 1 night in Sep 2024

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, quiet street and nearby public transport.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again - the staff and service were exceptional. The hotel is close to the underground and in a lovely area. The room was a little on the smaller side but it didn't bother us. Breakfast was nice.
Stayed 4 nights in Nov 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and safe area … Easy access to train and street with lots of options to eat
Stayed 3 nights in Sep 2024

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay! Just wished they had AC
Stayed 5 nights in Sep 2024

8/10 Good

andreas

Liked: Cleanliness, staff & service, amenities
nice staff, breakfast buffet with lots of options
Stayed 2 nights in Jul 2024

10/10 Excellent

Jennifer

Liked: Amenities, property conditions & facilities
Clean and safe hotel with a continental breakfast. The Bayswater underground station is 3 blocks away. The staff was excellent. We had a room with 4 single beds which worked well for us.
Stayed 3 nights in Dec 2024