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Phoenix Hotel

3.5 star property
Guests start their mornings with a hearty breakfast before exploring Kensington Gardens or relaxing with a drink at the hotel's welcoming bar

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Photo gallery for Phoenix Hotel

Front of property - Phoenix Hotel (London)
Reception - Phoenix Hotel (London)
Exterior - Phoenix Hotel (London)
In-room safe, desk, blackout drapes, iron/ironing board - Phoenix Hotel (London)
Bar (on property) - Phoenix Hotel (London)
Phoenix Hotel, near Kensington Palace and Hyde Park, offers dry cleaning, a bar, and a restaurant. Helpful staff provide concierge services and luggage storage. Rooms include free WiFi. Visitors particularly appreciate the quality breakfast.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Business services
  • Bar
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(52 reviews)

Highlights

Heating
TV
Blackout drapes/curtains
Hair dryer
Coffee/tea maker
Electric kettle
Wardrobe or closet
Daily housekeeping
  • 2 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, blackout drapes, iron/ironing board

Standard Triple Room

8.0 out of 10
Very good
(8 reviews)

Highlights

Heating
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Coffee/tea maker
Electric kettle
Wardrobe or closet
  • 2 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Exclusive Single Room (Small)

Exclusive Single Room (Small) | In-room safe, desk, blackout drapes, iron/ironing board

Exclusive Single Room (Small)

8.0 out of 10
Very good
(28 reviews)

Highlights

Heating
TV
Blackout drapes/curtains
Hair dryer
Coffee/tea maker
Electric kettle
Wardrobe or closet
Daily housekeeping
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | In-room safe, desk, blackout drapes, iron/ironing board

Executive Double Room

8.4 out of 10
Very good
(7 reviews)

Highlights

Heating
TV
Blackout drapes/curtains
Hair dryer
Coffee/tea maker
Electric kettle
Wardrobe or closet
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | In-room safe, desk, blackout drapes, iron/ironing board

Executive Twin Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Heating
TV
Blackout drapes/curtains
Hair dryer
Coffee/tea maker
Electric kettle
Wardrobe or closet
Daily housekeeping
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)

Highlights

Heating
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Coffee/tea maker
Electric kettle
Wardrobe or closet
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Heating
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Coffee/tea maker
Electric kettle
Wardrobe or closet
  • 2 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

In-room safe, desk, blackout drapes, iron/ironing board

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)

Highlights

Heating
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Coffee/tea maker
Electric kettle
  • 2 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

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About the neighborhood

Located in London City Centre, a neighborhood in London, Phoenix Hotel is near a metro station. Kensington High Street and Oxford Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hyde Park and Kensington Gardens. Looking to enjoy an event or a game? See what's going on at Royal Albert Hall or Stamford Bridge Stadium. Guests love the hotel's convenience to public transportation: Bayswater Underground Station is 3 minutes by foot and Queensway Underground Station is 6 minutes. Visit our London travel guide
Map
1-8 Kensington Gardens Square, London, England, W2 4BH

What's nearby

  • If you go to Portobello Road in London it’s obligatory to photograph this antiques and vintage store! It’s well worth a good rummage inside too..
    Westbourne Grove
    1 min walk - 0.0 miles
  • Kensington Gardens showing a statue or sculpture, heritage elements and heritage architecture
    Kensington Gardens
    5 min walk - 0.3 miles
  • Portobello Road Market which includes outdoor art
    Portobello Road Market
    9 min walk - 0.5 miles
  • Hyde Park featuring a garden, a river or creek and watersports
    Hyde Park
    13 min walk - 0.7 miles
  • Queensway
    1 min walk - 0.1 miles

Getting around

  • Bayswater Underground Station
    3 min walk
  • London Paddington Station
    15 min walk
  • Heathrow Airport (LHR)
    41 min drive

Restaurants

  • Prince Alfred
    2 min walk
  • Bayswater Arms
    2 min walk
  • Bella Italia
    2 min walk
  • Gold Mine
    2 min walk
  • Patisserie Valerie
    4 min walk

About this property

Phoenix Hotel

Hotel near Hyde Park
Close to Portobello Road Market and Kensington Gardens, Phoenix Hotel provides dry cleaning/laundry services, a bar, and a restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An elevator, a 24-hour front desk, and a front-desk safe
  • 1 meeting room, a computer station, and tour/ticket assistance
  • A TV in the lobby, a banquet hall, and free newspapers
  • Guest reviews speak highly of the breakfast, overall value, and helpful staff
Room features
All 125 rooms include comforts such as free WiFi and safes. Guest reviews speak well of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Electric kettles, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Elevator

More

  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Is Phoenix Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Phoenix Hotel?

Check-in start time: 1:30 PM; Check-in end time: anytime.

What time is check-out at Phoenix Hotel?

Check-out is at 11 AM.

Where is Phoenix Hotel located?

Located in London City Centre, this hotel is within a 10-minute walk of Kensington Gardens and Portobello Road Market. Hyde Park and Kensington High Street are also within 1 mi (2 km). Bayswater Underground Station is only a 3-minute walk and Queensway Underground Station is 6 minutes.

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Reviews

Phoenix Hotel Reviews

8.8

Excellent

9.2

Cleanliness

8.4

Amenities

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 525 out of 1002 reviews
Rating 8 - Good. 371 out of 1002 reviews
Rating 6 - Okay. 78 out of 1002 reviews
Rating 4 - Poor. 16 out of 1002 reviews
Rating 2 - Terrible. 12 out of 1002 reviews

Reviews

10/10 Excellent

Harriette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.
Stayed 1 night in Oct 2025

10/10 Excellent

Ann-Mary

Liked: Cleanliness, amenities, property conditions & facilities
The place was lovely! The staff was friendly and helpful. My room had everything I needed from an electric tea kettle to a Nespresso and perfect little cookies to comfort my tummy. AND the bed was comfortable!
Stayed 3 nights in Oct 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again
Stayed 3 nights in Aug 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 4 nights in Sep 2025

10/10 Excellent

Knut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Stayed 2 nights in Jun 2025

8/10 Good

Maren

Liked: Cleanliness, staff & service, property conditions & facilities
Great continental breakfast and the location is perfect!
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel was in a great location to the Tube and it was also very walkable through Kensington Park. The room was very clean and comfortable. The included breakfast was very good. We had a daily cleaning service for our room. I would highly recommend The Phoenix Hotel for a stay in London.
Stayed 6 nights in Aug 2025

10/10 Excellent

Mustafa

Super clean and good hotel. Highly recommend to everyone to stay here. A lot of value for your money.
Stayed 1 night in May 2025

6/10 Okay

Navdeep

Liked: Staff & service
Great location
Stayed 1 night in Mar 2025

10/10 Excellent

Rita

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room. Great location. Friendly staff.
Stayed 9 nights in May 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely simple hotel in a great location.
Stayed 1 night in Nov 2024

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, excellent customer service ☺️
Stayed 3 nights in Mar 2025

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing and Wonderful.

The room, service, Breakfast and people were ALL lovely. I would for sure love to stay at the Phoenix on my next visit to London.:0 Thank you!
Stayed 2 nights in May 2025

8/10 Good

Keiji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was affordable, clean, and sufficient. All hotels in London are overpriced but this hotel was reasonable compare to other hotels, although far too expensive if it was located outside of London. hotel is clean so if you are looking for affordable, clean, safe hotel, this is the place to go to.
Stayed 3 nights in Jun 2025

8/10 Good

Fabien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but an excellent value given the convenient location. Nice breakfast.
Stayed 2 nights in Mar 2025

10/10 Excellent

Pam

Great position, clean, good breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

The staff, location and updated rooms are wonderful! this is my second time here and i’ll be back! The breakfast is quite good too.
Stayed 3 nights in Apr 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and breakfast!
Stayed 2 nights in Jul 2024

8/10 Good

Colleen

Liked: Cleanliness
Nice place! Great location ! I wish there was potable water in the rooms!
Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in one of the best areas in London to stay at, very convenient as it is close to an underground station, next to restaurants, shops, supermarkets, bakeries, pubs. The staff was very friendly and helpful!
Stayed 2 nights in Feb 2025

8/10 Good

andreas

Liked: Cleanliness, staff & service, amenities
nice staff, breakfast buffet with lots of options
Stayed 2 nights in Jul 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and helpful, and the hotel was nice
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near many restaurant options, stores and two metro lines. Hotel was clean and quiet.
Stayed 1 night in Dec 2024

10/10 Excellent

ARAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and clean hotel. Good location.
Stayed 2 nights in Nov 2024

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, quiet street and nearby public transport.
Stayed 3 nights in Sep 2024