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Palms Hotel & Retreat By Palette London Romford

3.0 star property
Hotel in Hornchurch with a full-service spa and a nightclub

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Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Bridal Suite | Room amenity
Front of property
Nightclub
Front of property

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Spa
  • Breakfast available
  • Air conditioning
  • 24/7 front desk
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | Room amenity

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Room amenity

Standard Twin Room

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room | View from room

Executive Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Accessible Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | Room amenity

Bridal Suite

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Southend Arterial Road, Hornchurch, England, RM11 3UJ

What's nearby

  • Lakeside Shopping Centre - 11 min drive - 10.7 miles
  • Bluewater Shopping Centre - 17 min drive - 13.8 miles
  • ExCeL Exhibition Centre - 24 min drive - 12.7 miles
  • Westfield Stratford City - 25 min drive - 15.5 miles
  • O2 Arena - 27 min drive - 15.2 miles

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London City Airport (LCY) - 41 min drive

Restaurants

  • ‪Crispy Cod - ‬5 min drive
  • ‪The Ardleigh - ‬18 min walk
  • ‪KFC - ‬5 min drive
  • ‪The New Inn - ‬5 min drive
  • ‪Great Wall Chinese Takeaway - ‬6 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

Hotel located in Emerson Park
Consider a stay at Palms Hotel & Retreat By Palette London Romford and take advantage of a nightclub, a terrace, and dry cleaning/laundry services. Take some time to relax at the onsite spa. In addition to conference space, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks include:
  • Free self parking
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a vending machine
  • Meeting rooms, outdoor furniture, and a banquet hall
Room features
All 138 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • 32-inch TVs with digital channels
  • Wardrobes/closets, electric kettles, and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.99 for adults and GBP 12.99 for children

Things to do

  • Full-service spa
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.99 for adults and GBP 12.99 for children
  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Frequently asked questions

Is Palms Hotel & Retreat By Palette London Romford pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Palms Hotel & Retreat By Palette London Romford?

Self parking is free at this property.

What time is check-in at Palms Hotel & Retreat By Palette London Romford?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Palms Hotel & Retreat By Palette London Romford?

Check-out is at 11 AM.

Does Palms Hotel & Retreat By Palette London Romford provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 100 per person applies.

Where is Palms Hotel & Retreat By Palette London Romford located?

Located in Emerson Park, this spa hotel is 2 mi (3.2 km) from Upminster Golf Club and 2.9 mi (4.7 km) from Romford Market. Thorndon Country Park and Hornchurch Country Park are also within 6 mi (10 km). Harold Wood Station is 22 minutes by foot.

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Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 9 out of 25 reviews
Rating 8 - Good. 3 out of 25 reviews
Rating 6 - Okay. 7 out of 25 reviews
Rating 4 - Poor. 2 out of 25 reviews
Rating 2 - Terrible. 4 out of 25 reviews

8.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist were excellent and vey informative
Stayed 1 night in Apr 2025

6/10 Okay

Teigan

Disliked: Amenities
The room was basic but it was all we needed. The faults were that we had no air con or even a fan and it was extremely warm during the night. In addition we had numerous people talking outside our room at 2am very loudly which meant we didn’t get to sleep until after we had asked them to move. Not a bad hotel but not worth £110 a night.
Stayed 1 night in Jun 2025

6/10 Okay

paul

Liked: Cleanliness, amenities, property conditions & facilities
They were not able to get a key card for the rooms. So they had to keep letting me into my room . There's was only one person at reception. But had only one person at reception, who was very busy.
Stayed 1 night in Jun 2025

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Suppose to have a garden view and we had an extension to look at three foots away from the room. Someone at 3.20am was on their phone shouting loudly until 6.30am - not nice getting woken up in the early hours of the morning. Our complaint was suppose to be investigated and they were getting back to us - still waiting nearly a week later.
Stayed 2 nights in May 2025

6/10 Okay

Mike

Disliked: Staff & service
Easy to find with ample parking on site and near to the entrance. A wonderful lobby area with the restaurant to the right and checking in immediately to your left. On checking in, I was told that breakfast was not booked with the stay which I queried and then had to prove via the original booking confirmation that it was booked with it. Next issue was the air-con unit. Although it wasn't a hot day, it was very humid which warmed up the room to make it uncomfortable. The unit displayed a message to say control was done centrally and the front desk said they would have someone to sort it out within 30 minutes. This never happened which led to an uncomfortable night's sleep. The room itself was tastefully done with a proper office chair at the desk for once. The shower was fantastic and very invigorating. Breakfast was delicious with everything cooked just right. Overall, this stay should have been close to a 5 star rated stay but too many little issues dragged it down when they could easily have been overcome. I would definitely look to stay here again though knowing how good it could be.
Stayed 1 night in Jun 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Matthew

Stayed 4 nights in Apr 2025