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Palms Hotel & Retreat By Palette London Romford

3.0 star property
Hotel in Hornchurch with a full-service spa and a nightclub

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Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Nightclub
Bridal Suite | Room amenity
Front of property
Lobby

Reviews

4.8 out of 10

Popular amenities

  • Room service
  • Spa
  • Breakfast available
  • Air conditioning
  • 24/7 front desk
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | Room amenity

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Room amenity

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room | View from room

Executive Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Hair dryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | Room amenity

Bridal Suite

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Hair dryer
Private bathroom
Electric kettle
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Southend Arterial Road, Hornchurch, England, RM11 3UJ

What's nearby

  • Lakeside Shopping Centre - 11 min drive - 9.8 miles
  • Bluewater Shopping Centre - 18 min drive - 14.8 miles
  • Westfield Stratford City - 26 min drive - 16.1 miles
  • ExCeL Exhibition Centre - 28 min drive - 16.7 miles
  • O2 Arena - 31 min drive - 18.8 miles

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London City Airport (LCY) - 41 min drive

Restaurants

  • ‪Crispy Cod - ‬5 min drive
  • ‪The Ardleigh - ‬18 min walk
  • ‪KFC - ‬5 min drive
  • ‪The New Inn - ‬5 min drive
  • ‪Great Wall Chinese Takeaway - ‬6 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

Hotel located in Emerson Park
Consider a stay at Palms Hotel & Retreat By Palette London Romford and take advantage of a nightclub, a terrace, and dry cleaning/laundry services. Take some time to relax at the onsite spa. In addition to conference space, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks include:
  • Free self parking
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and concierge services
  • A vending machine, outdoor furniture, and meeting rooms
Room features
All 138 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • 32-inch TVs with digital channels
  • Wardrobes/closets, electric kettles, and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.99 for adults and GBP 12.99 for children

Things to do

  • Full-service spa
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 12.99 for adults and GBP 12.99 for children
  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Frequently asked questions

Is Palms Hotel & Retreat By Palette London Romford pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Palms Hotel & Retreat By Palette London Romford?

Self parking is free at this property.

What time is check-in at Palms Hotel & Retreat By Palette London Romford?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Palms Hotel & Retreat By Palette London Romford?

Check-out is at 11 AM.

Does Palms Hotel & Retreat By Palette London Romford provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 100 per person applies.

Where is Palms Hotel & Retreat By Palette London Romford located?

Located in Emerson Park, this spa hotel is within 3 mi (5 km) of Upminster Golf Club, Queen's Theatre, and Romford Market. Stubbers Activity and Adventure Centre and Old MacDonalds Farm are also within 9 mi (15 km). Harold Wood Station is 22 minutes by foot.

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Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

4.8
Rating 10 - Excellent. 6 out of 33 reviews
Rating 8 - Good. 3 out of 33 reviews
Rating 6 - Okay. 3 out of 33 reviews
Rating 4 - Poor. 7 out of 33 reviews
Rating 2 - Terrible. 14 out of 33 reviews

4.8/10

Cleanliness

5.2/10

Staff & service

4.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist were excellent and vey informative
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Stayed 4 nights in Apr 2025
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Jodie, London, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palms Hotel

DO NOT BOOK HERE, SAVE YOUR MONEY. This place looks like death warmed up. So appalling I didn't even stay here. The sleeping quarters that were visible from the car park had curtains with yellow staining up the back of them, with half of the rooms looking like the curtains were going to fall off any moment. TBH this place could be a perfect location for a dirty brothel. No way was I going to be staying in this Hotel. The whole outside appearance of the hotel is shabby to say the least, even the flag poles looked a sorry state. The only thing that looked new was the sign by the road naming the Hotel "Life Hotel". If only the owners would pay more attention to the rest of the business.
This review was submitted before 2018 and has not been verified.

8/10 Good

shabbir, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good for the price and it was clean. would highly recommend others!
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Room comfort

DIFFICULTY IN FINDING THE HOTEL

I thought I had booked into the Palms Hotel. However there was no visible sign for the Palms Hotel from the Southend Road going past the hotel. All I could see was "Life Hotels". So I drove past it and had to go round the circuit, which, because of the heavy traffic , took another 10 minutes. May I respectfuly suggest that a well lit sign, saying "PALMS HOTEL", is put up near the turning into the hotel car park, so it can easily be seen by prospective hotel residents from their cars. The alternative is to change the name of the hotel to "PALMS LIFE HOTEL" on the internet booking site.
This review was submitted before 2018 and has not been verified.

6/10 Okay

mo, derbyshire

Liked: Staff & service
Disliked: Property conditions & facilities

palm hotel

Same standard as a travel lodge the staff are very friendly - basic amenities - could do with changing outside sign misleading when looking for palm hotels and you see another name
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was soooo Stinky!!!

To be honest I cnt blv this hotel passes the health and hygiene standards! I was suppose 2 stay for 2 days, I ended up coming bak after 2 hours! yuk!!! as soon s i entered the hotel it smelt of unrine. It was just filthy if i was to give you details I would be here all day. Just a word of advice dont waste your money on this hotel, doesnt matter how much you get it for. I wouldnt spend 1 night in it for free. The man at the reception was nice but maybe if smiles could clean then it would be a good hotel!
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Peter, Portsmouth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palms Hotel

Without doubt the worst hotel experience I have ever had. On arrival I thought it was actually a derelict building, in hindsight I wish it had been! At least I could have stayed somewhere else. The conditions inside were worse, it was dirty, damaged and totally inhospitable. This place should be condemned!
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

Oh Dear 2

Regarding another earlier review. Absolutely spot on with Oh Dear. I had a similar experience thinking the hotel had closed down, drove by it three times thinking it didn't look like the photographs on the website; and would have gone along with that only to find a few cars parked outside. Either guests or demolition men! The hotel was in desperate need of some maintenance and a lick of paint. It appears the owners (Indian I believe, who have other interests) weren't interested in promoting the hotel and it sounds like they could be winding it down for one reason or another...maybe selling on for the land? The staff were very friendly and helpful, but obviously their moral was rock bottom and that was reflected in that the bar area (had no hand pull beer) only tins at £2.00 a go, and a few spirits (southern comfort and lemonade £4.00 +). I chose not to eat there as not many guests were in and therefore didn't know how fresh it was likely to be. Similarly the same at breakfast. all this being said the hotel does have potential if the owners spend a few hundred thousand on it. Until that time perhaps give it a miss!!
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Kamina, Essex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth a penny

When we came to the hotel we found the towels were not clean at all so had to as for new towels. The quality of the mattress was absolutely rubbish and very dirty. The photos on their website for the hotel is very misleading as it is completely different once you enter the room. Bathroom was dirty and had no soap. The milk provided in the room was off so had to request for new milk. After all I would not recommend this hotel. The hotel should be graded as 1 star not 3 star.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

David, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oh dear!

Well, what can I say? I drove past the hotel at first, ignoring my Sat Nav as it looked like this place had closed down. Grass was growing so high it was licking the windows and the net curtains in the windows all look like they need a damned good wash, which upon inspection when I arrived was about right! I therefore telephoned to gain directions and was greeted by a very abrupt person who confirmed, yes that was the hotel!!! Upon arrival Check-in was efficient but the place felt cold and unclean and had a certain aroma about the place which was stale. I went to my room and it all felt very grubby and had the same stale smell... I even found some long hair in the bathroon sink plughole and round the taps - Nice touch!! I looked out the bedroom window and there were 4 old baths just thrown out the back, rusting with grass growing around them. Glad I only stayed 1 night..... will choose more wisely next time unless the hotel has a MAJOR overhaul.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Mal, Birmingham

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Palms Hotel

Rates were okay ,but as it was a late booking i wasnt expecting anything fantanstic. However on my entrance to my room, a number of LARGE moths were flying around which I had to get rid of . Next morning when I got up & looked out the window (1st time I'd seen in the light as I arrived late& was dark) the grass was very over grown, with old baths & windows all over the place . Also found it very noisy as the doors didnt have closers on. Also on the whole a quiet scruffy & dirty room , as I said i wasnt expecting a pent house but it wasnt even clean.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NEVER EVER STAY HERE!!!!!

This hotel, firstly should not call itself a hotel and secondly should be shut down or demolished! Please never stay here, even when desperate..... Travel the extra miles! • mold in room • room smelt badly of said mold! • room overlooked "courtyard" which was over grown jungle with mattresses, bath tubs and window panes. • stains on bed sheets • it looks like there has been no refurb to this hotel in close on a decade • PLEASE DO NOT STAY HERE!!!!!
This review was submitted before 2018 and has not been verified.

4/10 Poor

Andy, Cannock

Disliked: Cleanliness, property conditions & facilities, room comfort
Far from the best hotel I've stayed in. No air con on a nice hot night.(review said it had).
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Palm Hotel

The staff were very friendly, however the hotel was aweful. At first I drove past the hotel as I thought it had closed down due to the weads at the front of the hotel covering the entrance and the general shabby look of the outside. Once inside the reception and bar area looked nice, however the room was basic and shabby, in fact I had to check the sheets (which were clean!) and considered driving another 4 hours to go home!
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities

You get what you pay for!

Hotel seems to be undergoing renovations so hopefully the rooms will get a makeover. Wallpaper was peeling. I was one of the few guests there but the staff were friendly and the bar food was basic but okay. Fine for a one night stay but probably wouldn't want to stay here for the whole week. Reasonable value and fairly easy to get to.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Paul, Derbyshire

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Manager of Hotel

The Manager of the hotel was to busy on his playing with his mobile phone to acknowledge me. There was no internet in public areas.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Poor

The hotel itself was poor in looks, reminded me of the TV program crossroads and looked no different to the hotel back then. When I ordered a chicken and mushroom pie, I received steak and kidney, say no more!
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palm Hotel

This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Hotel Renovation?

A new sign and a pot of paint doesn't make a renovation, I've had to stay here in the past and quite frankly it has never improved, the corridor near the room has an odour which well lets call it unpleasant and the rooms are very worn and dirty. The price may attract some but all I can say is either splash out a little more or find a travelodge
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Vix, Sussex / East london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

palms hotel/ hospitality - Hornchurch

We stayed on a saturday night and found it was a very good price, in our oppinion you need a car to get to the accomodation as it is set on the duel carageway in a difficult position, it is not clearly signposted so hard to find at night or in bad weather as we experianced and drove past it 3 times, it is hidden behind some trees and is low rise looking more like residential flats also it is not written on the buildeing as palms hotel/ hospitality it just says hotel and conference then a small sign says palm club which you would not see from the main road, apart from this check in was good, its a bit of a maze but clean comfy rooms with everything you need for a nights stay, i would go back as its good value for money n now know how to find it :)
This review was submitted before 2018 and has not been verified.

4/10 Poor

John, Doncaster

Disliked: Staff & service, property conditions & facilities

Hotel in need of a refurb.

Hotel needs a refurb quickly and the bar services overpriced poor beer. I suppose this is because it's also a night club! Will not go back.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palms Hotel

Shabby and run down hotel in urgent need of refurbishment/demolition. Decor does not appear to have been updated since 70's and the bathroom/shower facilities would be a higher standard in a local pub football teams hanging room.