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Palms Hotel & Retreat By Palette London Romford

3.0 star property
Hotel in Hornchurch with a full-service spa and a nightclub

Choose dates to view prices

Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Accessible Double Room | 1 bedroom, desk, soundproofing, iron/ironing board
Spa
Front of property
Bar (on property)
You can look forward to a nightclub, a terrace, and dry cleaning/laundry services at Palms Hotel & Retreat By Palette London Romford. Take some time to relax at the onsite spa. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as conference space and a restaurant.

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Parking included
  • Spa
  • 24/7 front desk
  • Breakfast available
  • Air conditioning

Room options

Check availability for these dates

Tonight
Oct 5 - Oct 6
Check availability for tonight Oct 5 - Oct 6
Tomorrow
Oct 6 - Oct 7
Check availability for tomorrow Oct 6 - Oct 7
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Accessible Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Executive Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | 1 bedroom, desk, soundproofing, iron/ironing board

Bridal Suite

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Located in Emerson Park, a neighborhood in Hornchurch, Palms Hotel & Retreat By Palette London Romford is near a metro station. O2 Arena and ABBA Arena are cultural highlights, and travelers looking to shop may want to visit Lakeside Shopping Centre and Bluewater Shopping Centre. Looking to enjoy an event or a game? See what's going on at ExCeL Exhibition Centre or London Stadium.
Visit our Hornchurch travel guideOpens in a new window
Map
Southend Arterial Road, Hornchurch, England, RM11 3UJ

What's nearby

  • Lakeside Shopping Centre - 11 min drive - 10.7 miles
  • Bluewater Shopping Centre - 17 min drive - 13.8 miles
  • ExCeL Exhibition Centre - 24 min drive - 12.7 miles
  • Westfield Stratford City - 25 min drive - 15.5 miles
  • O2 Arena - 27 min drive - 15.2 miles

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London City Airport (LCY) - 41 min drive

Restaurants

  • ‪The New Garden Cafe - ‬6 min drive
  • ‪McDonald's - ‬17 min walk
  • ‪The Ardleigh - ‬18 min walk
  • ‪The Hub - ‬17 min walk
  • ‪Costa Coffee - ‬5 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

Hotel located in Emerson Park
Consider a stay at Palms Hotel & Retreat By Palette London Romford and take advantage of a nightclub, a terrace, and dry cleaning/laundry services. Take some time to relax at the onsite spa. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as conference space and a restaurant.
Other perks include:
  • Free self parking
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and concierge services
  • Luggage storage, a vending machine, and a 24-hour front desk
Room features
All 138 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • 32-inch TVs with digital channels
  • Wardrobes/closets, electric kettles, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.99 for adults and GBP 12.99 for children
  • A restaurant

Things to do

  • Full-service spa
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.99 for adults and GBP 12.99 for children
  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Frequently asked questions

Is Palms Hotel & Retreat By Palette London Romford pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Palms Hotel & Retreat By Palette London Romford?

Self parking is free at this property.

What time is check-in at Palms Hotel & Retreat By Palette London Romford?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Palms Hotel & Retreat By Palette London Romford?

Check-out is at 11 AM.

Does Palms Hotel & Retreat By Palette London Romford provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 100 per person applies.

Where is Palms Hotel & Retreat By Palette London Romford located?

Located in Emerson Park, this spa hotel is within 3 mi (5 km) of Upminster Golf Club, Romford Golf Club, and Romford Market. Brentwood Karting and Stubbers Activity and Adventure Centre are also within 6 mi (10 km). Harold Wood Station is 22 minutes by foot.

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Reviews

Palms Hotel & Retreat By Palette London Romford Reviews

6.6

8.0

Cleanliness

6.6

Amenities

7.0

Staff & service

7.0

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 23 out of 82 reviews
Rating 8 - Good. 18 out of 82 reviews
Rating 6 - Okay. 15 out of 82 reviews
Rating 4 - Poor. 5 out of 82 reviews
Rating 2 - Terrible. 21 out of 82 reviews

Reviews

10/10 Excellent

Thadwai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good I liked it Thanks
Stayed 1 night in Sep 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel.
Stayed 2 nights in Jun 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Lovely clean hotel will stay again
Stayed 2 nights in Jun 2025

10/10 Excellent

Katie

Liked: Staff & service, amenities, property conditions & facilities
Very clean and good service
Stayed 1 night in Aug 2025

8/10 Good

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for what we wanted. Lovely clean hotel, recently renovated. Had just reopened when we visited, so a few teething issues, ran out of a lot of drinks, not enough breakfasts for people that had reserved a breakfast. Hotel was sold out due to Chelmsford part in the park. Overall lovely stay, some nice restaurants and bars,cafes close by.
Stayed 3 nights in Sep 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms ok and comfy and clean only downfall the brewing facilities don’t get topped up had to ask
Stayed 3 nights in Sep 2025

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 6 nights in Sep 2025

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy
Stayed 2 nights in Jul 2025

8/10 Good

Tom

Disliked: Property conditions & facilities
The main bar was out of use as they had a private function on
Stayed 1 night in Aug 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman on the reception was very helpful and friendly.
Stayed 1 night in Jul 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sound-proofing not good. I could still hear conversations in the early hours of the morning. When I awoke the next day at 06.45, the talking was still audible. I stayed at this hotel to be close to my work in Chelmsford. The breakfast was good but a 07.00 start would be better, especially for the next few years while the new Gallows Corner is being built.
Stayed 1 night in Sep 2025

2/10 Terrible

Hayley

Disliked: Amenities
I didn’t feel welcome
Stayed 2 nights in Aug 2025

6/10 Okay

Cedric

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place was very noisy. The cleaning will start knocking your door at 9 or 10am not knowing if you’ve slept late,
Stayed 3 nights in Aug 2025

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two the young lady on front desk 10 out 10

The young lady on front desk was amazing she was helpful and professional the rooms a clean.over all amazing stay and a big thanks to the two cleaners they was brilliant.I will definitely recommend this hotels
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely appointed room and entrance area. Handy location with good access to the motorway network. Would stay here again. Large car park to the front of the premises.
Stayed 1 night in May 2025

6/10 Okay

Cedric

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staffs where good but the standard was not what I was expected to be honest.
Stayed 1 night in Aug 2025

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The member of staff on the front desk was very rude and not at all helpful. Overall the hotel was fairly clean and perfect for us to stay after watching a gig close by. Breakfast was not great, overpriced for the quality.
Stayed 1 night in Jun 2025

6/10 Okay

Lucy

Liked: Staff & service
Disliked: Room comfort
Good location for those taking exams at the Romford center, however beds we extremely uncomfortable! Size of rooms were good though compared the prison cell like rooms at the spark Hilton. Another plus was the parking was free too.
Stayed 1 night in May 2025

10/10 Excellent

Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist were excellent and vey informative
Stayed 1 night in Apr 2025

8/10 Good

Sikander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and renovated (building work is still going on in hotel grounds). Free parking. It has a ground floor and first floor but doesn’t have a lift (we did not have heavy suitcases so no problem for us). The only thing to highlight is that there is no room AC or central air conditioning. So staying in summer months when outside temperature is hot can be uncomfortable. Bed was queen size and comfortable, room was spacious and clean.
Stayed 1 night in Jul 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing refurb only down side no air con. But overall amazing
Stayed 2 nights in May 2025

2/10 Terrible

Wessel

Nothing was like they said on website ,no gym ,no restaurant no bar , no spa it was really noisy on the weekend as people only go there for one thing so lack of sleep was there
Stayed 6 nights in Jun 2025

8/10 Good

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Under renovation- but very clean hotel

The hotel itself is still under renovation, but the room was clean and well put together. The room did not have any aircon or fan, and we visited when it was very warm and the rooms were so hot. Restaurant not open yet and there is nothing around that is walkable to get food.
Stayed 1 night in Jun 2025

6/10 Okay

Teigan

Disliked: Amenities
The room was basic but it was all we needed. The faults were that we had no air con or even a fan and it was extremely warm during the night. In addition we had numerous people talking outside our room at 2am very loudly which meant we didn’t get to sleep until after we had asked them to move. Not a bad hotel but not worth £110 a night.
Stayed 1 night in Jun 2025

2/10 Terrible

Esbjörn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ax 1 star....

No housecleaning, the SPA not open, no restaurant even if it said "restaurant - on site), very hard beds..... Unfortunately they had a wedding last night that went out of control with vandalising, fights, KNIFE-FIGHTS, kithcen closed due to broken glass and blood in the restaurant.....
Stayed 2 nights in Jun 2025

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