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Palms Hotel & Retreat By Palette London Romford

3.0 star property

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Bar (on property) - Palms Hotel & Retreat By Palette London Romford (Hornchurch)
Bar (on property) - Palms Hotel & Retreat By Palette London Romford (Hornchurch)
Front of property - Palms Hotel & Retreat By Palette London Romford (Hornchurch)
Spa - Palms Hotel & Retreat By Palette London Romford (Hornchurch)
Accessible Double Room | Desk, soundproofing, iron/ironing board, free WiFi - Palms Hotel & Retreat By Palette London Romford (Hornchurch)
You can look forward to a nightclub, a terrace, and dry cleaning/laundry services at Palms Hotel & Retreat By Palette London Romford. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as conference space and a restaurant.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Laundry

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Standard Double Room

Standard Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

7.6 out of 10
Good
(17 reviews)
  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Accessible Double Room

Accessible Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Double Room

Executive Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Bridal Suite

Bridal Suite | View from room

Bridal Suite

  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

Standard Twin Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • Sleeps 2
  • Free WiFi

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Accessible Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • Sleeps 2
  • Free WiFi

Accessible Double Room

  • Sleeps 2
  • Free WiFi

Bridal Suite

  • Sleeps 2
  • Free WiFi

About the neighborhood

Located in Emerson Park, a neighborhood in Hornchurch, Palms Hotel & Retreat By Palette London Romford is near a metro station. Travelers eager for a bit of culture can stop by The Arena, while those who have shopping on the agenda may want to visit Lakeside Shopping Centre and Bluewater Shopping Centre. Looking to enjoy an event or a game? See what's going on at ExCeL Exhibition Centre or London Stadium. Visit our Hornchurch travel guide
Map
Southend Arterial Road, Hornchurch, England, RM11 3UJ

What's nearby

  • Lakeside Shopping Centre
    Lakeside Shopping Centre
    14 min drive - 11.1 miles
  • Thames River
    Thames River
    15 min drive - 11.5 miles
  • Bluewater Shopping Centre
    Bluewater Shopping Centre
    21 min drive - 14.3 miles
  • Upminster Golf Club
    4 min drive - 2.3 miles
  • Whitelands Dog Walking Area
    5 min drive - 1.3 miles

Getting around

  • Upminster Station
    4 min drive
  • Upminster Underground Station
    4 min drive
  • London City Airport (LCY)
    41 min drive

Restaurants

  • Great Wall Chinese Takeaway
    6 min drive
  • Costa Coffee
    5 min drive
  • The Ardleigh
    18 min walk
  • The Hop Inn
    6 min drive
  • Number One
    6 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

Hotel located in Emerson Park
Consider a stay at Palms Hotel & Retreat By Palette London Romford and take advantage of a nightclub, a terrace, and dry cleaning/laundry services. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as conference space and a restaurant.
Other perks include:
  • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • Concierge services, a banquet hall, and meeting rooms
  • Luggage storage, a vending machine, and smoke-free premises
Room features
All 138 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • 32-inch TVs with digital channels
  • Wardrobes/closets, electric kettles, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Self parking on site (GBP 10 per day)

Food and drink

  • A restaurant

Things to do

  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)
  • Self parking fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has a strict no-smoking policy. Violators will be subject to penalties (GBP 250).

We should mention

This property does not have elevators

Frequently asked questions

Is Palms Hotel & Retreat By Palette London Romford pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for GBP 10 per day.

What time is check-in at Palms Hotel & Retreat By Palette London Romford?

Check-in begins at 2:00 PM. After-hours check-in is not available.

What time is check-out at Palms Hotel & Retreat By Palette London Romford?

Check-out is at 11 AM.

Does Palms Hotel & Retreat By Palette London Romford provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 100 per person applies.

Where is Palms Hotel & Retreat By Palette London Romford located?

Located in Emerson Park, this hotel is 2.2 mi (3.5 km) from Romford Golf Club and 3 mi (4.8 km) from Romford Market. Thorndon Country Park and Stubbers Activity and Adventure Centre are also within 6 mi (10 km). Harold Wood Station is 22 minutes by foot.

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Reviews

Palms Hotel & Retreat By Palette London Romford Reviews

7.0

Good

8.0

Cleanliness

6.6

Amenities

6.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 64 out of 175 reviews
Rating 8 - Good. 36 out of 175 reviews
Rating 6 - Okay. 27 out of 175 reviews
Rating 4 - Poor. 13 out of 175 reviews
Rating 2 - Terrible. 35 out of 175 reviews

Reviews

Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, BOKA restaurant which is attached to the hotel serves amazing food… highly recommend
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Nice clean room, polite staff and room service food was really good
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable bed and the room was clean. Breakfast was nice, although limited choices available.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, staff polite as usual…
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Reception staff, clean room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean, comfortable spacious rooms, excellent restaurant.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Really warm room with a comfortable large bed.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed a few times.. Clean, polite and great restaurant on site
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff. Thank you
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Cathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for parking, fabulous meal in the restaurant
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, polite staff and the restaurant Boka on site serves amazing food. Or they provide room service if you don’t fancy leaving the room.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for what we wanted. Lovely clean hotel, recently renovated. Had just reopened when we visited, so a few teething issues, ran out of a lot of drinks, not enough breakfasts for people that had reserved a breakfast. Hotel was sold out due to Chelmsford part in the park. Overall lovely stay, some nice restaurants and bars,cafes close by.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman on the reception was very helpful and friendly.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely appointed room and entrance area. Handy location with good access to the motorway network. Would stay here again. Large car park to the front of the premises.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Akinduro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay at the palms. I stayed for four days for a wedding event that took place in the event center. The staff were warm and most especially Nicholas at the front office also the housekeeping team that came in every morning for the room cleaning. The entire team was helpful. The Palms is near Harold Wood station, where you get on the Elizabeth line to take you to Heathrow airport or connect other places in the UK. Amber cabs are available to take you to the train stations or anywhere you want to go. Overall, I had an amazing time and will definitely visit again.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Katie

Liked: Staff & service, amenities, property conditions & facilities
Very clean and good service
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the money

Very helpful and friendly team. Room larger than expected. Bed was king size rather than a double and very comfortable. Bathroom very clean. Parking available. Overall excellent value. On the negative side, the Wifi is awful but it is being upgraded. And the reception for my.mobile was hit and miss.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two the young lady on front desk 10 out 10

The young lady on front desk was amazing she was helpful and professional the rooms a clean.over all amazing stay and a big thanks to the two cleaners they was brilliant.I will definitely recommend this hotels
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Lucy

Liked: Staff & service
Disliked: Room comfort
Good location for those taking exams at the Romford center, however beds we extremely uncomfortable! Size of rooms were good though compared the prison cell like rooms at the spark Hilton. Another plus was the parking was free too.
Stayed 1 night in May 2025
Verified

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The member of staff on the front desk was very rude and not at all helpful. Overall the hotel was fairly clean and perfect for us to stay after watching a gig close by. Breakfast was not great, overpriced for the quality.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Under renovation- but very clean hotel

The hotel itself is still under renovation, but the room was clean and well put together. The room did not have any aircon or fan, and we visited when it was very warm and the rooms were so hot. Restaurant not open yet and there is nothing around that is walkable to get food.
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Charlotte

Disliked: Cleanliness, staff & service
I stayed here for one night as a solo traveller. On arrival they asked for ID, which I found a bit unusual, and then sent a link asking for credit card details to cover any potential damages. I understand why hotels do this, but it did feel a bit impersonal. The location is good and there’s plenty of parking, which is a big plus. The reception area looks nice and the room had a fridge, which was useful. The air conditioning worked fine. The room itself was a bit of a disappointment compared with the photos online. The bed was quite hard and not very comfortable, and the Wi-Fi kept dropping in and out. There were spiders and flies in the room, which wasn’t great. One slightly odd thing was the attitude around takeaway food. Another guest mentioned the hotel doesn’t really like people bringing takeaway in, and that they weren’t keen to provide plates. As I was travelling alone and ordered food to the room, that felt a bit awkward. The staff weren’t rude, but they came across quite robotic and not particularly welcoming. I accidentally left my room key in the room and had to go to reception to get a new one, and the interaction just felt uncomfortable rather than helpful. Overall it’s in a convenient area and the reception area looks nice, but the rooms don’t quite match the impression given by the photos. I’ve stayed in many hotels and for some reason this one just didn’t feel very comfortable.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Sikander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and renovated (building work is still going on in hotel grounds). Free parking. It has a ground floor and first floor but doesn’t have a lift (we did not have heavy suitcases so no problem for us). The only thing to highlight is that there is no room AC or central air conditioning. So staying in summer months when outside temperature is hot can be uncomfortable. Bed was queen size and comfortable, room was spacious and clean.
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Michael

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Breakfast Gestapo

Clean and bed comfortable. TV did not work and shower water pressure poor. If water pressure cannot be improved suggest separate hand held shower to wash more completely. Worst of all was the breakfast Gestapo... Ridiculous... Breakfast took forever as the poor guy running it was being forced to prove that everyone who booked through people like Hotels.com has a rate that includes bfst.. wanted to frog march me to the front desk... Sort your act out and let this guy focus on customer service
Stayed 1 night in May 2025