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Abbey Hotel Shepherd’s Bush

Property class: 3

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Photo gallery for Abbey Hotel Shepherd’s Bush

A dining area with multiple tables and chairs, a kitchen in the background, and a tiled floor. - Abbey Hotel Shepherd’s Bush (London)
A breakfast table with croissants, scrambled eggs, orange juice, and a fruit basket. - Abbey Hotel Shepherd’s Bush (London)
A hotel room with two beds, a TV, a mirror, and a radiator. - Abbey Hotel Shepherd’s Bush (London)
A hotel room with two beds, a wooden headboard, a nightstand with a lamp, a framed picture on the wall, and a window with curtains. - Abbey Hotel Shepherd’s Bush (London)
A bathroom with a toilet, sink, and shower. - Abbey Hotel Shepherd’s Bush (London)
Close to Westfield London Shopping Centre and Olympia Events, Abbey Hotel Shepherd’s Bush provides a terrace, car rentals on site, and more. Guests can connect to free in-room WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Housekeeping

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Single Room 2

A hotel room with a bed, a small table with a tray of items, a chair, and a wooden wardrobe.

Standard Single Room 2

  • 8 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room 1

A neatly made bed with a grey blanket and pillows, a bedside table with a kettle, and a framed picture on the wall.

Standard Double Room 1

8.0 out of 10
Very good
(3 reviews)
  • 7 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room 4

A hotel room with two beds, a wooden headboard, a nightstand with a lamp, a framed picture on the wall, and a window with curtains.

Standard Twin Room 4

7.6 out of 10
Good
(4 reviews)
  • 5 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room 3

A hotel room with three single beds, wooden headboards, bedside tables, a flat-screen TV mounted on the wall, a framed picture, and a door with a mirror.

Standard Triple Room 3

8.0 out of 10
Very good
(5 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

About the neighborhood

Hammersmith and Fulham, a neighborhood in London, is home to Abbey Hotel Shepherd’s Bush. Royal Albert Hall and Marble Arch are notable landmarks, and some of the area's popular attractions include Natural History Museum and London Eye. Sky Garden and Chessington World of Adventures are not to be missed. Visit our London travel guide
Map
23 Wood Lane, Shepherds Bush, Hammersmith and Fulham, London, England, W12 7DP

What's nearby

  • A modern Westfield shopping mall with glass facades and a Costa Coffee store.
    Westfield London Shopping Centre
    1 min walk - 0.1 miles
  • A geometric metal sculpture in a park with trees and a paved area.
    Shepherd's Bush Green
    2 min walk - 0.1 miles
  • Shepherd’s Bush Market
    4 min walk - 0.3 miles
  • Shepherd's Bush Empire
    5 min walk - 0.3 miles
  • Television Centre
    6 min walk - 0.4 miles

Getting around

  • Shepherd's Bush Market Underground Station
    3 min walk
  • Shepherd's Bush Station
    8 min walk
  • Heathrow Airport (LHR)
    38 min drive

Restaurants

  • Nando's
    5 min walk
  • SushiDog
    5 min walk
  • Tapas Revolution
    5 min walk
  • Flat Iron
    5 min walk
  • Bleecker Burger
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Fan
  • Heating
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee: GBP 30 for check-in between 9:00 PM and 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:30 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: GBP 30 for check-in between 9:00 PM and 10:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Is Abbey Hotel Shepherd’s Bush pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Abbey Hotel Shepherd’s Bush?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available from 9:00 PM– 10:00 PM for a fee of GBP 30.

What time is check-out at Abbey Hotel Shepherd’s Bush?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Abbey Hotel Shepherd’s Bush located?

Located in Hammersmith and Fulham, this hotel is within 1 mi (2 km) of Westfield London Shopping Centre, Kensington High Street, and Olympia Events. Royal Albert Hall and Hyde Park are also within 3 mi (5 km). Shepherd's Bush Market Underground Station is only a 3-minute walk and Wood Lane Underground Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Abbey Hotel Shepherd’s Bush Reviews

7.2

Good

7.6

Cleanliness

7.2

Location

8.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 63 out of 200 reviews
Rating 8 - Good. 55 out of 200 reviews
Rating 6 - Okay. 42 out of 200 reviews
Rating 4 - Poor. 18 out of 200 reviews
Rating 2 - Terrible. 22 out of 200 reviews

Reviews

Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities
Decent location, right opposite westfield. Booked previous week end in error and rebooked the 29th staff were not really helpful in changing the dates, expedia requested i contact them so a little disappointed as i genuinely rebooked at full price. Very strange smell coming from the cupboard upstairs - my clothes still smell funky a week later!
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness
Basic room in a basic hotel Good place for the budget price Good location next to tube station Very basic but very clean
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, would come stay again
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful and rooms are clean and quiet.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located and friendly.

Clean, friendly and comfortable. Excellent location.
Stayed 1 night in May 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
Excellent location, very nice staff/reception. Good size room.
Stayed 4 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and an ideal location, bathrooms on the small side and need replacing. The staff were very friendly. I would stay here again.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and Price

My son and I stayed for one night to attend a football match at QPR. The staff were very friendly and welcoming. The room was small but perfectly adequate for our needs, and the price was excellent. We would definitely stay again.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location opposite Westfields. Basic hotel but clean, modern bathroom, comfortable bed. Perfect for a night's stay.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who remember you from previous visits.
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little find

Staff were excellent and friendly at check in and check out , Room was clean and adequate, bathroom could do with a spruce up but again adequate. Hotel was very quiet , easy to find and in a very accessible location
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great selection for a basic place to lay your head, shower, and rest. It is no frills, but 3 blocks from the Picadilly line and right across the street from the Mall. The front desk man is very helpful and kind. I would stay here again, especially for the low price they offered.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well presented, handy for shopping and Shepherd's Bush empire. Staff very friendly and helpful, would definitely use again.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
It’s in a convenient location the room was a bit small.
Stayed 6 nights in Sep 2023
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Place is a shabby old lady, but also charming. Location is great and young gentleman at the front desk was kind and helpful. Unfortunately, there was a dreadful odor from a bathroom floor drain.
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff polite. Room small but perfect for short stay. Shopping mall across the road. Great transport links. Short walk to bbc studios.
Stayed 1 night in Mar 2024
Verified review

6/10 Okay

Liked: Property conditions & facilities

As you’d expect

Fine, albeit a tiny room with a tiny bathroom- it suited me for one night. Good location very close to Westfield and Shepherd’s Bush station.
Stayed 1 night in May 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Clean hotel,

Hotel was very clean, felt safe and in a good location with easy access to overground and underground services and directly across the road from Westfield shopping centre. Tea and coffee facilities were available in the room. Communication was AWFUL, there is no
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and polite, rooms were clean and tidy, beds were very comfortable and sheets crisp and white. Downside there was no parking around the property and being disabled, that posed a problem for me and ended up with a parking ticket. And room was up 4 flights of stairs. All in all a pleasant stay and I would happily return
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab stay

Lovley hotel polite staff extremly quite which is fab as im a light sleeper close to tube and shopping center room had all we needed for a few nights stay only downside for me was the bathroom had a little step down which we wasnt aware of and i slipped and twisted my ankle causing a sore ankle for the whole trip. And the bathroom had a small amount of mould on the ceiling from little ventilation
Stayed 2 nights in May 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities
Charges a non-refundable booking fee of 35 GBP not mentioned anywhere, their own website blocks traffic from the EU. Staff were nice, offered to help us carry luggage all four flights of stairs and got us a portable radiator when the room temperature were very very low. Room temperature was very uneven, very cold for a couple of days (with the radiator at the highest setting), then too warm for a day, then just right for a day before it got way too cold again. Linens and towels very worn, holes and stains. Dirty room (floor was clean), dirty furniture, spots of black mold on several places in the shower. You could hear most of what happened in the other rooms. Great location, budget alternative but keep in mind of how budget you want to go. No bed bugs november 2025.
Stayed 9 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Basic hotel

Extremly basic. Tv in room 5 didnot work, i was there with my daughter so wasnt out late and wanted the tv working .no shampoo or conditioner or soap in shower and i left all that at home so i could take less stuff with us, there was liquid soap for hand washing. Perfect location for westfields shopping
Stayed 2 nights in May 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was very small with few amenities. The bed was extremely hard. It felt like we were staying in a hostel. Was under the impression at the time of booking that breakfast was provided and was not. The key for the door was very difficult to use. The room was so hot we had to leave the windows open which let in the light and felt slightly unsafe and made sound travel. Could hear the shower running in the next room. It was a quick walk to the underground through an area that was slightly dodgy. We could get to any of the attractions in about 30 minutes. The upscale Westfield shopping centre was right across the street. The people at the front desk were kind and polite. It’s not a bad place to stay, just know what you’re getting!
Stayed 6 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but had everything that we needed. Priced appropriately for a small room. Convenient location for Wood Lane TV studios. The room was serviced daily and towels swapped. The shower was good and bedding looked clean and fresh. We were greeted and checked in very quickly on arrival. Had a wheelchair with us and this room was swapped from an upstairs to a ground floor room (we hadn’t notified the hotel about this in advance) and were very happy that they offered this ammendment. Seen a number of bad reviews but they did not apply to our experience at this hotel.
Stayed 2 nights in May 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff were friendly and welcoming when I arrived. I didn't see them again after that due to timings. The room was not as advertised. No separate seating area, not as large as stated on advert, a smaller TV (24 inch not 32). The bed was on wheels that had no way to lock them so every time I moved, the bed shifted. A plug directly next to the bed showed sign of burning or heat damage. The bathroom was reasonable and the shower was large, which was nice. However the extractor fan did not function and the movement sensor kept turning the lights off. The shower water was warm which was welcomed. A light fixture was hanging out of the ceiling and mold was growing on the window, likely because of no extractor. I doubt I will stay here ever again
Stayed 2 nights in Nov 2025