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Norfolk Plaza

Property class: 3

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Photo gallery for Norfolk Plaza

A dining table set with white tablecloth, plates, and cutlery, with a lamp and potted plants on the table. - Norfolk Plaza (London)
The exterior of Norfolk Plaza Hotel with a classic facade, large windows, and a prominent entrance. - Norfolk Plaza (London)
A landscaped garden with a variety of tropical plants and a wooden pathway. - Norfolk Plaza (London)
A reception area with a wooden door labeled 'COCINA', a mirror above a console table, and a sign reading 'SALIDA'. - Norfolk Plaza (London)
A stone pathway leading to a seating area with lounge chairs and tables, surrounded by tropical plants and a clear blue sky. - Norfolk Plaza (London)
Marble Arch and Hyde Park are located near Norfolk Plaza, which provides an airport shuttle, dry cleaning/laundry services, and a bar. Stay connected with free WiFi in public areas, and guests can find other amenities such as a business center and a restaurant.

Reviews

6.2 out of 10

Popular amenities

  • Restaurant
  • Breakfast available
  • Business services
  • Bar
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

Iron/ironing board (on request)

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

A hotel room with two beds, a wooden headboard, a bedside table with a lamp, a chair, and a window with curtains.

Standard Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room

A room with a wooden desk, a chair, a bed with a patterned bedspread, a television, a mirror, a telephone, and a wooden door.

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room, 3 Twin Beds

Iron/ironing board (on request)

Standard Triple Room, 3 Twin Beds

  • Sleeps 3
  • 3 Twin Beds

About the neighborhood

Located in London City Centre, a neighborhood in London, Norfolk Plaza is near a metro station. The British Museum and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Marble Arch and Buckingham Palace. Looking to enjoy an event or a game? See what's going on at Emirates Stadium or Wembley Stadium. Visit our London travel guide
Map
29-33 Norfolk Square, Paddington, London, England, W2 1RX

What's nearby

  • A river with boats, a gazebo, and autumn trees.
    Hyde Park
    6 min walk - 0.4 miles
  • A statue of a woman holding a torch, with a golden roof and intricate architectural details in the background.
    Kensington Gardens
    6 min walk - 0.4 miles
  • A modern urban plaza with a fitness center, a health assessment area, and a food court.
    Paddington Central
    9 min walk - 0.5 miles
  • A busy street with a prominent London Underground sign, historic buildings, and a red double-decker bus.
    Oxford Street
    12 min walk - 0.7 miles
  • A large white archway with statues, surrounded by trees and buildings.
    Marble Arch
    13 min walk - 0.7 miles

Getting around

  • London Paddington Station
    3 min walk
  • Paddington Underground Station
    3 min walk
  • London City Airport (LCY)
    58 min drive

Restaurants

  • Angus Steakhouse Paddington
    2 min walk
  • CÉ LA VI London
    4 min walk
  • Blank Street Coffee
    2 min walk
  • Paramount Lebanese Kitchen
    2 min walk
  • The Dickens Tavern
    2 min walk

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  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Airport shuttle available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 6.75 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • Elevator

More

  • 3 buildings
  • 7 floors
  • Edwardian architecture
  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 6.75 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Is Norfolk Plaza pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Norfolk Plaza?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Norfolk Plaza?

Check-out is at 11 AM.

Where is Norfolk Plaza located?

Located in London City Centre, this hotel is within a 10-minute walk of Hyde Park and Kensington Gardens. Oxford Street and Marble Arch are also within 1 mi (2 km). Paddington Underground Station and London Paddington Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Norfolk Plaza Reviews

6.2

6.4

Cleanliness

8.4

Location

7.4

Staff & service

5.0

Property conditions & facilities
Rating 10 - Excellent. 75 out of 993 reviews
Rating 8 - Good. 295 out of 993 reviews
Rating 6 - Okay. 309 out of 993 reviews
Rating 4 - Poor. 205 out of 993 reviews
Rating 2 - Terrible. 109 out of 993 reviews

Reviews

Verified review

6/10 Okay

Chris

Disliked: Property conditions & facilities
El Hotel esta muy bien ubicado, la ducha salia caliente al igual que la habitsvion estaba bien calefaccionada. Ahora las instalaciones en estado deplorable jamas le han hecho un mantenimiento.
Stayed 4 nights in Mar 2020
Verified review

4/10 Poor

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
L hôtel et très bien placé c est tout propreté à revoir et surtout l état des chambre médiocre lit cassé carreaux dans la salle de bain cassé qui s enlevé vraiment dangereux pour les enfants
Stayed 3 nights in Mar 2020
Verified review

2/10 Terrible

Wolfgang

Disliked: Cleanliness, property conditions & facilities
Ich hatte ein Nichtraucherzimmer gebucht und bekam ein Raucherzimmer im 5.Stock.(Smokersfloor). Das Zimmer war ständig eiskalt, weil die Heizung immer wieder abgestellt wurde.Am dritten Tag hatte ich eine Erkältung, mit der ich auch nach Hause flog. Das kostenlose WIFI existiert auch nicht. Nie mehr Norfolk Plaza.
Stayed 7 nights in Mar 2020
Verified review

8/10 Good

Vlado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice stay for a reasonable price

The room was clean and for smokers (I am). The breakfast was perfect. No hot water sometimes.
Stayed 5 nights in Mar 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elendige senge (man kunne nærmest ikke finde en stilling hvor man ikke fin en fjeder i kroppen), dårlig rengøring - vi fik et rygerværelse selvom vi havde bedt om et ikke-ryger værelse. Fred vær med det, der lugtede ikke af røg så vi tog det. Dog fandt vi gamle skodder under sengen og da vi pointerede det overfor personalet i receptionen blev vi mødt med en flabet attitude om at det var meget normalt og om vi ikke selv røg (hvilket vi bestemt ikke gør) men han sagde dog at rengøringen ville fjerne dem næste morgen... men nej de blev aldrig fjernet
Stayed 5 nights in Mar 2020
Verified review

2/10 Terrible

Babak

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic, minutes walk from Paddington station and in the vicinity of many great sights London has to offer. But that and maybe the price is all that's great about this hotel. It is dirty, mismanaged, and in poor condition. Expedia advertised this hotel as a three-star. One star is a star too many for this establishment.
Stayed 4 nights in Mar 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Slitt hotell, flere sure ansatte, kun wifi i resepsjon, gammel 14 tommer tv med 3! kanaler, dårlige bad. Eneste fordel er plassering og pris.
Stayed 3 nights in Mar 2020
Verified review

8/10 Good

Svebja

Liked: Cleanliness, amenities
Für den Preis und die super Lage kann man grundsätzlich nichts sagen. Zum schlafen vollkommen ausreichend- länger würde ich mich nicht aufhalten. Personal war an der Rezeption teils sehr unfreundlich. Sauber und Ordentlich war es. Frühstück war dafür sehr gut - alles da was man brauch.
Stayed 2 nights in Feb 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Het enige was goed was, is de ligging vlak bij Paddington station en allerlei winkels en restaurants in de omgeving. Het hotel zelf is echt compleet verouderd (volgens mij al 40 jaar niets meer vernieuwd) en ook vies. Vloerbedekking weggesleten en veel onbekende vlekken, bloed op de gordijnen en schimmel in de badkamer. Bedden versleten en kapot met veel vlekken, matrassen ook helemaal op, je ligt gewoon op de veren van de matras. Ook het ontbijt is erg karig, weinig keus en eieren alleen te krijgen tegen extra betaling.
Stayed 2 nights in Feb 2020
Verified review

4/10 Poor

Fredrik

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Förväntar mig mer...

Jag hade förväntat mig mer. Gamla slitna sängar, dålig internetkoppling som till och från kopplade ifrån, inte varmt vatten i duschen utan bara ljummet. Slitet rum, nej finns nog bättre alternativ.
Stayed 4 nights in Feb 2020
Verified review

6/10 Okay

Rikke

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dejlig tæt på transport. God lokation . Søde medarbejder. God str. værelse. Elendig gammel fjedret seng . Sov dårligt fik ondt i skulder og ryg. Nedslidt inventar. Meget lydt , fik værelse lige ved elevatoren , det kunne høres da gulvene knirker voldsom og giver efter. Okay morgenmad.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Pleasant stay

Staff are very helpful and greet you with a smile
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Vriendelijk personeel, ontbijt prima en ligging uitstekend met Paddington station om de hoek. Mindere punten zijn de staat vd kamers. Tegels in badkamer los, vloer kraakt aan alle kanten, tv maar 1 kanaal. Maar voor kort verblijf en die prijs voldoet het aan de verwachting.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing is good. Only the water is little bit cold
Stayed 3 nights in Feb 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Hotel en kamers zijn oud. Alles is versleten en lelijk. Wel schoon. Personeel aardig en behulpzaam. Bedden hebben erg harde matrassen.
Stayed 2 nights in Feb 2020
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Het is allemaal vergane glorie. Roest in de badkamer, oud versleten vloerkleed, behang gebladderd, tegels badkamer los, lelijke kitranden. Verder wel schoon. Bedden hard als een plank. Opknappen ?? Renoveren?
Stayed 2 nights in Feb 2020
Verified review

4/10 Poor

Grazia

Disliked: Cleanliness, amenities, property conditions & facilities
Die Lage des Hotels war super. Leider das ganze Hotel innen war sehr alt,schmutzig. Unsere Zimmer war in einen katastrophalen Zustand. Sogar Bett vom meiner Tochter ist zusammen gebrochen. Alles sehr alt, schmutzig und kaputt. Ich habe auch Bilder gemacht.....Wir sind sehr enttäuscht.
Stayed 5 nights in Jan 2020
Verified review

8/10 Good

Anne

Liked: Cleanliness, staff & service, room comfort

Handy hotel.

Cosy and quiet hotel. Very poor quality TV if you enjoy your TV in bed though. It has a handy lift and is clean. Handy for all amenities and central. Safe area with shops and eateries all around. Situated on a nice quiet square. Great for price.
Stayed 4 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all normal, location very good, near metro, still very quiet place
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Staff & service
Es ist alles ziehmlich alt.Das Personal ist sehr freundlich. Für ein Wochenende war es ok😉
Stayed 2 nights in Feb 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Eigentlich hat mir nichts gefallen. Ich frage mich wie so ein Hotel vier Sterne haben kann
Stayed 6 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Svensktalande personal. Stort och bra rum även om det var lite slitet. Lät lite i elementen på kvällen när dom drog igång värme cirkulationspump. Väldigt bra hotell för priset jag betalade.
Stayed 3 nights in Feb 2020
Verified review

4/10 Poor

Myriam

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bon emplacement mais vieillot, couloirs etroits, tv des annees 60 et surtout pas de chauffage en fevrier
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I visited the prperty over 30 yrs ago, and i had expection, only i had moved on and the property had,nt. The carpets where threadbare, the beds where uncomfortable with thin mattresses, the rooms certainly needed freshing up. Its in a great central location, jyst needs some TLC. Asked if i would stay again??? Mayb
Stayed 2 nights in Jan 2020
Verified review

6/10 Okay

Guillaume

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Expensive for what it is

The hotel is expensive (£70 a night) for what it is. This is explained by the central location (Paddington station). However, the rooms are not clean, the shower and flush barely work, the lift is inconvenient (the button "zero" to go to the ground floor did not work... so you could use the lift to go up, but not down),... If you're on budget, it's an ok place to stay one night.
Stayed 4 nights in Jan 2020