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Mstay Hyde Park Hotel

Property class: 3

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Close to Kensington Palace and Kensington Gardens, Mstay Hyde Park Hotel provides dry cleaning/laundry services, a business center, and more. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Laundry
  • Housekeeping

Room options

About the neighborhood

Located in London City Centre, a neighborhood in London, Mstay Hyde Park Hotel is near a metro station. Marble Arch and Buckingham Palace are notable landmarks, and travelers looking to shop may want to visit Oxford Street and Kensington High Street. Check out an event or a game at Royal Albert Hall, and consider making time for Natural History Museum, a top attraction not to be missed. Visit our London travel guide
Map
104 Queensway, Bayswater, 106-110, London, ENG, W2 3RR

What's nearby

  • A red building with 'ALICE'S' signage and a 'POST OFFICE' sign.
    Westbourne Grove
    1 min walk - 0.1 miles
  • A statue of a woman holding a torch, with a golden roof and intricate architectural details in the background.
    Kensington Gardens
    5 min walk - 0.3 miles
  • A building with a red teapot sign, a Highland Store, and a Stumperfielding sign.
    Portobello Road Market
    10 min walk - 0.6 miles
  • A river with boats, a gazebo, and autumn trees.
    Hyde Park
    15 min walk - 0.8 miles
  • Queensway
    1 min walk - 0.1 miles

Getting around

  • Bayswater Underground Station
    2 min walk
  • London (QQP-Paddington Train Station)
    14 min walk
  • London City Airport (LCY)
    65 min drive

Restaurants

  • Bayswater Arms
    1 min walk
  • Nela
    2 min walk
  • Prince Alfred
    1 min walk
  • Gold Mine
    1 min walk
  • Four Seasons
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • No elevator

More

  • 1 building
  • 5 floors
  • Built in 1992
  • Edwardian architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 19-inch LCD TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 25.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: GBP 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Mstay Hyde Park Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Mstay Hyde Park Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Mstay Hyde Park Hotel?

Check-out is at 11:00 AM.

Where is Mstay Hyde Park Hotel located?

Located in London City Centre, this hotel is within a 10-minute walk of Queensway and Kensington Gardens. Hyde Park and Kensington Palace are also within 1 mi (2 km). Bayswater Underground Station is only a 2-minute walk and Queensway Underground Station is 4 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mstay Hyde Park Hotel Reviews

7.8

Good

8.2

Cleanliness

8.8

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 148 out of 696 reviews
Rating 8 - Good. 355 out of 696 reviews
Rating 6 - Okay. 147 out of 696 reviews
Rating 4 - Poor. 35 out of 696 reviews
Rating 2 - Terrible. 11 out of 696 reviews

Reviews

Verified review

6/10 Okay

Verified traveler

Disliked: Staff & service
The hotel "does the job" of a cheap night in London. The entrance is a hairdresser which is very confusing. The reception staff was clueless. They asked for ID saying they were keeping it. After a few questions, I understood he was not keeping it... There was no bodysoap in the room. The lights were on in the first room I got in so not great for the environment and it smelt of cigarette. We asked to change and the second room was fine. Well insulated noise wise which was appreciated. The mattress was comfortable.
Stayed 1 night in Jul 2021
Verified review

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
I wouldn't go back I was ready to leave as soon as I got there. No privacy builder's walking on the roof past my window. Location is excellent.
Stayed 2 nights in Jun 2021
Verified review

8/10 Good

Mohammed Jehanzeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent

batroom water flow near comot shuold be there
Stayed 10 nights in Feb 2021
Verified review

8/10 Good

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good English breakfast (buffet style) Excellent coffee - from fresh ground beans - in lobby available day / night Both room and shower/bathroom were very small but sufficient
Stayed 5 nights in Mar 2020
Verified review

8/10 Good

Martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hat alles sehr gut gepasst. Sehr gute Lage! Neue Zimmer!
Stayed 3 nights in Mar 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Great location, friendly staff, free coffee in reception. Perfect for business travel or even tourism
Stayed 3 nights in Mar 2020
Verified review

10/10 Excellent

Ville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

+++++

Siisti ja hiljainen hotelli hyvällä sijainnila ja nopealla junayhteydellä Heathrow:n kentälle.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Établissement très bien situé pour visiter Londres.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petit hôtel très propre, accueil agréable, très bon petit déjeuner, belle salle de bain, seul problème l'insonorisation des chambres.
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Alessandro

Disliked: Staff & service, room comfort

Posizione buona

Stanza piccola, materasso duro. Buona la posizione vicino la stazione della metropolitana.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities

Money value in London

Great location right 1 minute from bayswater tube station. Value worth being in London W1! Just tiny tiny room! Definitely best option for a couple of days!
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The room is too small, hard to put the big luggage. The location is pretty good.
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

Eleonora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo custo benefício em Londres!

Fiquei hospedada por 9 dias no Hotel. Foi uma experiência maravilhosa. O hotel é pequeno e aconchegante. Os quartos são muito pequenos, mas funcionais. LImpeza impecável, chuveiro quente, roupa de cama limpa, toalhas limpas. Chaleira elétrica e sachês de chá e café nos quartos, ótima vedação das janelas, quarto silencioso. O maior destaque do hotel é a localização: perfeita! Duas linhas de metrô , uma praticamente na porta a outra a poucos metros. Muitos locais para alimentação e muito perto do Palácio de Kensington. Super recomendo.
Stayed 8 nights in Jan 2020
Verified review

6/10 Okay

Kit

Liked: Staff & service
Disliked: Cleanliness
Hotel ist in die Jahre gekommen. Die Matratzen waren hart & als wir eincheckten war der Boden im Zimmer total verstaubt. Wir mussten das Personal bitten, unser Zimmer zu reinigen, was dann auch am nächsten morgen passiert ist. Personal aber super freundlich und zuvorkommend.
Stayed 2 nights in Jan 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness

體驗整體一般

服務不錯, 整潔度不足, 體驗整體一般.
Stayed 4 nights in Jan 2020
Verified review

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Enkelt men prisvärt. Sköna sängar och helt ok frukost. Väldigt bra läge med närhet till många trevliga restauranger och precis vid tunnelbanan. Enda negativa var badrummet med glasvägg/dörr ut mot rummet.
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situata a poca distanza di 2 fermate della metro, personale accogliente e disponibile, camera family spaziosa nella media degli hotel, ma con poco spazio per i propri capi di abbigliamento. Camera al quarto piano, quindi molto silenziosa. Colazione di buona qualità e abbastanza varia.
Stayed 3 nights in Jan 2020
Verified review

8/10 Good

JACKIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overall, good for foodies!

If you're expecting 5 star, kindly look somewhere else. Overall, a pleasant stay...although small n basic, the property is clean n value for money...located in a convenient n safe location, easily accessible to two tube stations within 5 minutes' walk (one line 10 mins to Oxford Street/15 mins to Victoria Station/5 mins to Westfield Mall), n neighbouring to lots of amazing eateries - Chinese food (New Fortune Cookie, Mandarin Kitchen, Kam Tong n others) halal restaurants, Indian (Khan's), Thai, Italian etc all within a stone's throw away. 10 mins walk to Kensington Gardens. Highly recommended!
Stayed 4 nights in Dec 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Lage top. Mehr aber auch nicht. Mitten in der Nacht wurde in Hotel gebohrt, gehämmert. Die dreckige Wäsche wurde nachts abgeholt. In der Dusche und im Bad waren überall Haare von den Zimmermädchen. Dreckige Handtücher, dreckige Bettwäsche.
Stayed 4 nights in Dec 2019
Verified review

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Tiny but pleasant

The hotel was clean but the shower had a funny smell. The room was tiny. Expect it to be difficult to store big bags in there. Besides that, our stay here was pleasant. Very close to two Underground stations.
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Leider ist man auf die Kritikpunkte der Sauberkeit im Badezimmer nicht eingegangen. Zwar wurde uns versprochen, dass das Badezimmer gereinigt wird, aber außer des Waschbeckens wurde die Dusche leider nicht gereinigt. Ich möchte dann nicht wissen von wem die Haare an der Duschwand sind.
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Ligging. Veel restaurants in de straat. Vlakbij metrostation
Stayed 2 nights in Nov 2019
Verified review

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Pros: 1) Location was superb! Within 100m of Bayswater station. And within stone’s throw of multiple supermarkets and eateries. 2) Breakfast is good. Happy we got the option for breakfast. Cons: 1) Myself and guests of three other rooms got locked out of the hotel door at around 9pm. Our access cards which was supposed to give us entry wouldn’t work and reception was not around. Waited outside for 15 mins. 2) Stayed there for four nights. Room was not cleaned for the first three mornings despite hanging the door sign for make my room. On the fourth morning I experimented by not hanging any sign and voila my room was cleaned. 3) Room is rather small, but I guess that’s expected for London. 4) Friend in another room who stayed closer to the bar experienced loud music playing coming from the other establishment. Front desk was less than happy to listen to his feedback and no resolution was offered. 5) Warm shower is only good for one person. My partner always showers before me and when I shower right after her, the water becomes freezing cold after.
Stayed 4 nights in Oct 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura moderna e pulitissima. Camera quadrupla piuttosto grande, meglio di come ce l'aspettavamo. Bagno pulito con una grande doccia. Tv in camera, bollitore con tisane e biscotti gratis. Zona ben servita con ristoranti, banca, negozietti per souvenir non troppo costosi, 2 supermercati e stazione della metro Bayswater a 2 minuti, mentre la stazione di Queensway a 4 minuti. A una fermata di metro da Paddington railway station e dal quartiere di Notting Hill (vicina a Portobello road) raggiungibile anche a piedi. L'albergo si trova in un quartiere tranquillo e molto frequentato, anche la sera. Consiglio di leggere in bagno l'avviso per il cambio delle asciugamani. Personale molto disponibile e gentile. Vicino alla reception c'è una macchinetta per caffè, tisane/camomilla/ tè gratis e disponibile per tutto il giorno. In camera, sul comodino, c'è anche l'attacco USB per ricaricare il telefono o altro.
Stayed 4 nights in Nov 2019
Verified review

8/10 Good

Elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

J'y retournerai

L'hôtel est très bien situé. Le personnel à la reception est tres agréable et toujours disponible. La chambre et la salle de bains ne sont pas grandes mais elles sont propres. Le chauffage est individuel. La literie est de bonne qualité. Le seul véritable point négatif : chaque nuit, entre 22h30 et 23h, un agent vient chercher des sacs (de draps et serviettes sales j'imagine) qui se trouvent dans des placards dans les couloirs de l'hôtel. Chaque soir, l'agent claquait les portes pendant plus de 20 minutes, nous empêchant de dormir. J'ai dû à plusieurs reprises sortir de la chambre pour lui faire la remarque.
Stayed 4 nights in Nov 2019