Ratings based on 937 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 27, 2024 on Expedia
The staff were pretty perfunctory, but pleasant enough. The room was basic but comfortable, if cold when I arrived. The stairs were not accessible, which for someone who hates lifts, was annoying, and it took me a while to work out i needed to use the key for the lifts. Overall, reasonable, if costly for what it was.
by A verified traveler
Posted Mar 27, 2024 on Expedia
The property was dirty, j found hears in the sheets, the pillows, the floors were not clean, even found a bottle cork. I advise not to stay, the bathroom has build in the ceramic tiles. And the worse part is that management won't do anything. I tried getting a refund to leave to anther hotel and they wouldn't do i leaving and loosing money but better than having my 7 year old be in a place with this condition.
by A verified traveler
Posted Mar 26, 2024 on Expedia
The employees are all very nice and were accommodating.
by A verified traveler from West Jordan
Posted Mar 25, 2024 on Expedia
Good spacious room for a family of 4. Great service and helpful staff. Next to a little market and 2 tube stops. Only thing is that the clothes dryers don’t work. But great place overall
by A verified traveler
Posted Mar 25, 2024 on Expedia
Convenient and clean. Nice to have a grocery store right down below
by A verified traveler
Posted Mar 24, 2024 on Expedia
I would expect some bath tub would be placed for 4 star hotels like this and also some complimentary drinks like coffee and welcome drink would add much value to this.
by A verified traveler
Posted Mar 24, 2024 on Expedia
This hotel was very good. The staff was friendly and efficient. The location was very good as well, super close to all the major attractions. Our room was comfortable and clean. We enjoyed our mini kitchenette and the size of our room. I recommend this hotel when visiting London.
by A verified traveler
Posted Mar 24, 2024 on Expedia
by A verified traveler
Posted Mar 22, 2024 on Expedia
It’s located in central london close to all the attractions people come to. BIG BEN LONDON EYE and more. And in our room we had a view of the downtown skyline. Highly recommend
Comment from Hotel Management
Mar 23, 2024 by Bhargav, Hotel Management
Dear Asad, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Marlin Aparthotel Waterloo! Best Regards, Bhargav Seela
by A verified traveler from Spring
Posted Mar 20, 2024 on Expedia
The property was clean, quiet and convenient to the tube, groceries, and walking to attractions. Laundry was a bit of a nightmare-we had to wait for a washer, which was fine but the dryer took 6 hours to leave us with a damp load that we had to hang all over our room. We did let employees know the next day but based on other reviews they were aware of the issues and are not maintaining the machines. They didn’t seem interested in problem solving.