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Kew Gardens Hotel

Property class: 3.5
A peaceful retreat near the Royal Botanic Gardens where travelers can start their day with a traditional English breakfast while surrounded by natural beauty

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Photo gallery for Kew Gardens Hotel

A hotel entrance with a sign reading "KEW GARDENS HOTEL" and a flower basket above the door. There are two signs on the sidewalk advertising "FIZZ FRIDAY" and "BOOK NOW ROAST EVERY SUNDAY". - Kew Gardens Hotel (Richmond)
A bar area with a variety of bottles and glasses, a reception sign, and a checkered floor. - Kew Gardens Hotel (Richmond)
A cozy interior with a leather sofa, plaid chairs, a wooden table, and a dining area. - Kew Gardens Hotel (Richmond)
A spiral staircase with a chandelier, wooden walls, and a stone fireplace. - Kew Gardens Hotel (Richmond)
A dining area with a long wooden table set for a meal, surrounded by leather chairs. A chandelier hangs from the ceiling, and there is a brick wall in the background. - Kew Gardens Hotel (Richmond)
Located near The National Archives, Kew Gardens Hotel offers a quiet getaway with garden views of the nature reserve. Rooms include WiFi, the restaurant serves local dishes, and the bar is perfect for unwinding. The staff is consistently praised for their helpfulness.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Business services
  • Bar
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Double Room

A hotel room with a bed, desk, chair, and a framed artwork on the wall.

Double Room

7.6 out of 10
Good
(11 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Double Room

A neatly made bed with white linens and two yellow pillows, a brown headboard, and a framed floral artwork above it.

Executive Double Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room

A hotel room with a bed, a desk with a lamp, a chair, a fruit bowl, a shelf with decorative items, and a window with curtains.

Superior Room

7.6 out of 10
Good
(11 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room

A hotel room with two beds, a nightstand, a lamp, and a window with curtains.

Twin Room

7.6 out of 10
Good
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Room Sleeps 4

A bedroom with a bed, a sofa, a bedside table, a nightstand, a chandelier, a mirror, and a shelf with kitchen items.

Family Room Sleeps 4

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

DOUBLE SUPERIOR WITH DOUBLE BED

  • Sleeps 4
  • Free WiFi

DOUBLE EXECUTIVE

  • Sleeps 4
  • Free WiFi

DOUBLE EXECUTIVE KING BED

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Kew, a neighborhood in Richmond, Kew Gardens Hotel is near a metro station and near a boardwalk/promenade. The National Archives and Buckingham Palace are notable landmarks, and some of the area's popular attractions include Royal Botanic Gardens, Kew and London Eye. Looking to enjoy an event or a game while in town? See what's going on at Wembley Stadium. Visit our Richmond travel guide
Map
292 Sandycombe Road, Richmond, England, TW9

What's nearby

  • A large greenhouse with a curved glass roof surrounded by vibrant red flowers.
    Royal Botanic Gardens, Kew
    5 min walk - 0.3 miles
  • The Houses of Parliament, Big Ben, and the River Thames in London.
    Thames Path
    10 min walk - 0.6 miles
  • A historic castle with towers and a river in the foreground.
    River Thames
    12 min walk - 0.7 miles
  • A herd of deer in a grassy field with trees in the background.
    Richmond Park
    7 min drive - 1.1 miles
  • The National Archives
    10 min walk - 0.6 miles

Getting around

  • Kew Gardens Station
    3 min walk
  • Kew Gardens Underground Station
    3 min walk
  • Heathrow Airport (LHR)
    31 min drive

Restaurants

  • Victoria Plaza Cafe & Shop
    6 min walk
  • The Coffee Traveller
    4 min drive
  • The Tap on the Line, Kew
    3 min walk
  • Express Tavern
    3 min drive
  • Heisenberg Breakfast Co
    18 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • English breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 16 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Books
  • Games

Family friendly

  • Children's games

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve

Accessibility

  • No elevator
  • Thin carpet in room

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per day

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16 for adults and GBP 8.0 for children
  • Rollaway bed fee: GBP 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay, Apple Pay, and Samsung Pay
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Frequently asked questions

Is Kew Gardens Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Kew Gardens Hotel?

Check-in start time: 2 PM; Check-in end time: 10:30 PM. Late check-in is available during limited hours.

What time is check-out at Kew Gardens Hotel?

Check-out is at 10:30 AM.

Where is Kew Gardens Hotel located?

Located in Kew, this hotel is within a 15-minute walk of Royal Botanic Gardens, Kew and The National Archives. Wembley Stadium and Buckingham Palace are also within 9 mi (15 km). Kew Gardens Underground Station and Kew Gardens Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Kew Gardens Hotel Reviews

8.2

Very Good

8.6

Cleanliness

9.6

Location

8.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 166 out of 418 reviews
Rating 8 - Good. 154 out of 418 reviews
Rating 6 - Okay. 61 out of 418 reviews
Rating 4 - Poor. 24 out of 418 reviews
Rating 2 - Terrible. 13 out of 418 reviews

Reviews

Verified review

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location for Kew Gardens . Lady behind the bar was lovely and very helpful when ordering food to take to room. No lift was a problem as o 3rd floor and couldn't be moved . Breakfast was lovely Yes I would stay again.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an older hotel, but the staff are very friendly and helpful. Breakfast is great and the room was a good size. Location is brilliant for arriving by Tube and for visiting Kew Gardens. Dinner was also very tasty and good value.
Room
Bathroom
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Jack

Disliked: Cleanliness, amenities, property conditions & facilities
The Location of the Pub was Perfect and the pub looked great (didn’t eat) . The room we stayed in and looking at the other reviews seems to be the same story, Tired, Dirty, lacking basics and need some investment.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities
Great service, very clean room, excellent breakfast
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Brenda

Liked: Staff & service, amenities
Rooms were small, but adequate. Both sets of parents stopped in these rooms as they were there for our wedding. They found the rooms to be quite warm and my parents struggled to open the patio doors as the latch at the top was quite high up. The rest was ok.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, amenities
Charming hotel with great staff and a brilliant breakfast.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities
Very friendly staff, lovely pub with games to play !!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities
Lovely room, friendly staff, excellent location
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service was excellent.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for the England game me and my grandson. Staff were very helpful went over and above to help us. Well recommended
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Jodie

Liked: Cleanliness, staff & service
Room was clean and spacious. Bathroom could do with a little tlc and water temperature in shower wasn’t great. Breakfast and service was excellent and overall feel is welcoming.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Gail

Liked: Staff & service
We like to stay in properties that reflect the ambience of the country we are in. This hotel was once a home in this neighborhood close to the center of town. Our room was ready for us and clean. The friendly staff was helpful and answered our questions patiently. They also helped us with our luggage. The bar which I’d call a pub served all meals. We had no complaints.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel. The rooms are spacious, the staff are amazing and the food is great! Thank you Joe, you’re a star! We’ll be back!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Kew, we had a lovely stay.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Sophie

Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed staying here. The room was big, the bed was so comfortable. 1 minute from Kew Gardens tube, fabulous location. I would stay here again definitely. The bathroom was great( if your a larger person, the bathroom might be a bit of a struggle) There is a coffee machine, but coffee sachets in the room would be appreciated. In summary great hotel, comfy bed, great location, quiet and friendly staff. Just stairs up to room ( so if you have trouble walking up stairs, maybe not for you) The room has a bit of wear and tear but on the whole , great value for money 😀
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
The room was clean. Spacious enough, Nice amenities. Decent restaurant downstairs. If you order fried eggs for breakfast, ask the waiter to tell the chef to use real butter to fry the eggs.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People super friendly
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities
Great location for the rugby. Rooms were clean, tidy, and warm and bathrooms had decent showers and hot water. The bar and restaurant are great and very reasonable priced. Will be using again Thanks
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Miss Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed, spacious room, the room was cool and drafty as they had a humidifier in the room which had gaps as it reached outside the room via the window which was odd. Staff are very nice, food was hot and tasty in the bar/ restaurant.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Nina

Staff were friendly and welcoming. Room was a little outdated. Carpet was old and so were the curtains. Bathroom had mold stains on the ceiling and tiles and sink were stained. Could do with an upgrade.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Clare

Pull out bed wasn’t made up, instructions given as to how to do it - disappointing. Towel rail in bathroom boiling hot and very noisy. One tea bag in room booked for 3. Good value, great location but finishing touches could be improved.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would come back again

Great stay at Kew Gardens. For the price the room and location are fantastic - was a great bonus to have the pub underneath when arriving after a long day
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location

Great stay and location was perfect for Kew the Music! Food was really good. Rooms were a bit dated and could use a refresh, although the bathroom was really nice with the added touch of toiletries. Staff very friendly.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Kew Hotel

Great hotel in a wonderful location in Kew with easy access to other locations in London. Beautiful accommodations and would highly recommend.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Freda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant and great location
Stayed 1 night in Oct 2024