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ibis London Excel Docklands

3.0 star property
Travelers enjoy international flavors at FOGGS restaurant and stay connected with fast in-room WiFi at this eco-friendly London hotel

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Photo gallery for ibis London Excel Docklands

Exterior - ibis London Excel Docklands (London)
Dinner served - ibis London Excel Docklands (London)
Front of property - ibis London Excel Docklands (London)
Lobby - ibis London Excel Docklands (London)
22-inch flat-screen TV with satellite channels, TV - ibis London Excel Docklands (London)
The eco-certified ibis London Excel Docklands is near ExCeL Exhibition Centre. Guests can enjoy global cuisine at FOGGS restaurant or relax with drinks at the bar. The property is praised for its helpful staff, strategic location, and reliable in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room, 1 Double Bed (SweetRoom)

Double Room, 1 Double Bed (SweetRoom) | In-room safe, desk, laptop workspace, blackout drapes

Double Room, 1 Double Bed (SweetRoom)

8.6 out of 10
Excellent
(89 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Double Bed, Accessible

8.8 out of 10
Excellent
(6 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room, 2 Twin Beds, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Twin Room, 2 Twin Beds, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Room, 1 Double Bed

Premium Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Twin Room, 2 Twin Beds

Premium Twin Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes

Premium Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Twin Room, 2 Twin Beds

A bathroom with a glass shower enclosure, a toilet, and a wall-mounted artwork depicting bathroom items.

Twin Room, 2 Twin Beds

8.8 out of 10
Excellent
(28 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Docklands, a neighborhood in London, ibis London Excel Docklands is near the airport and near a metro station. The Arena and The British Museum are cultural highlights, and some of the area's notable landmarks include Tower of London and Tower Bridge. Don't miss out on a visit to London Eye. Spend some time exploring the area's activities, including golfing. Visit our London travel guide
Map
9 Western Gateway, Royal Victoria Dock, London, England, E16 1AB

What's nearby

  • ExCeL London is an exhibition and international convention centre in the Custom House area of Newham, East London. It is situated on a 100-acre site on the northern quay of the Royal Victoria Dock
    ExCeL Exhibition Centre
    3 min walk - 0.2 miles
  • IFS Cloud Royal Docks Station
    IFS Cloud Royal Docks Station
    4 min walk - 0.3 miles
  • Royal Victoria Bridge
    5 min walk - 0.3 miles
  • The Crystal
    6 min walk - 0.4 miles
  • Dock Beach
    7 min walk - 0.4 miles

Getting around

  • West Ham Station
    4 min drive
  • Royal Victoria DLR Station
    5 min walk
  • London City Airport (LCY)
    11 min drive

Restaurants

  • Costa Coffee
    4 min walk
  • Subway
    7 min walk
  • Sandwich & Co.
    4 min walk
  • Starbucks
    5 min walk
  • Urban Garden
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 14.50 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FOGGS

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children aged 11 and younger eat free breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 14.50 per person
  • Self parking fee: GBP 30 per day
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is ibis London Excel Docklands pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of GBP 20 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for GBP 30 per day.

What time is check-in at ibis London Excel Docklands?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

What time is check-out at ibis London Excel Docklands?

Check-out is at noon.

Where is ibis London Excel Docklands located?

Located in Docklands, this hotel is 2 mi (3.1 km) from The Arena and within 6 mi (10 km) of Tower of London and Tower Bridge. London Bridge and The British Museum are also within 9 mi (15 km). Royal Victoria DLR Station is 5 minutes by foot and Custom House Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

ibis London Excel Docklands Reviews

8.6

Excellent

8.6

Cleanliness

9.0

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 497 out of 1002 reviews
Rating 8 - Good. 313 out of 1002 reviews
Rating 6 - Okay. 133 out of 1002 reviews
Rating 4 - Poor. 38 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

Reviews

Verified

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff helpful. Breakfast limited.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant for working at Excel. Staff were really friendly and plenty of breakfast options. Booked it again for work in July,
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities
Good location, friendly staff and great view
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, no faults at all. Staff amazing as always! My go to hotel when in London!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, excellent breakfast, friendly and very friendly to my dog
Stayed 1 night in Dec 2025
Verified

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities
Comfortable stay. Staff very helpful and breakfast was nice
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and the room was clean and comfortable
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities
Staff were friendly and the room was clean
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities
Staff were very helpful
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Burak

Liked: Cleanliness, staff & service, amenities
The cleanliness of the rooms and the staff’s friendliness were more than sufficient for me
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

merran

Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and helpful, the rooms were great, close to the light rail, lots of eating places near by.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

coryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the trips we had planned - smooth check in and staff very helpful and friendly
Stayed 1 night in Aug 2025
Verified

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and lovely location
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service
Lovely staff, clean room and good price
Stayed 1 night in Oct 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities
The room was very clean. The staff courteous and very helpful. The staff at breakfast were extremely efficient and very helpful to us. We enjoyed our stay.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
good value. clean room
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Room clean and equipped with coffee machine and kettle. Friendly staff. Good location
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

HO MING

Liked: Cleanliness, amenities, property conditions & facilities
excellent service
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Venard

Liked: Cleanliness, staff & service, amenities
Friendly staff. Clean premises. Easy walk to excel
Stayed 4 nights in Feb 2026
Verified

8/10 Good

RAFIU

Great location and treatment by the hotel facilities in general with availability of excellent room service condiments
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for the excel arena !!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, breakfast was lovely
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Anchali

Liked: Cleanliness, staff & service, amenities
Excellent service and great staff
Stayed 9 nights in Oct 2025
Verified

8/10 Good

Toni-Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly helpful staff!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ceri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, breakfast service was good, workers cleaning up straight after people. Very efficent
Stayed 2 nights in Dec 2025