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ibis London Excel Docklands

Property class: 3

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Photo gallery for ibis London Excel Docklands

A modern hotel with a prominent 'ibis HOTEL' sign, a 'NOVOTEL' sign, and a crane structure in the background. - ibis London Excel Docklands (London)
A modern reception area with a counter, seating, and a large column with text. - ibis London Excel Docklands (London)
A person sitting at a table with a drink and a spoon, in a cafe setting with other people in the background. - ibis London Excel Docklands (London)
A modern hotel entrance with a glass facade, a prominent vertical column, and a sign reading "ibis London Excel". - ibis London Excel Docklands (London)
A modern bar area with a bar counter, seating, and a ceiling with artistic designs. - ibis London Excel Docklands (London)
Located close to The Arena, ibis London Excel Docklands provides dry cleaning/laundry services, a bar, and a business center. The on-site international cuisine restaurant, FOGGS, serves dinner. Guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
  • Business services

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

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Showing 6 of 6 rooms

View all photos for Double Room (SweetRoom)

Double Room (SweetRoom) | In-room safe, desk, laptop workspace, blackout drapes

Double Room (SweetRoom)

8.8 out of 10
Excellent
(92 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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Room, 1 Double Bed, Accessible | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Double Bed, Accessible

8.8 out of 10
Excellent
(6 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds, Accessible

A modern bathroom with a toilet, a shower, and a sink.

Twin Room, 2 Twin Beds, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Double Bed

A hotel room with a white pillow, a red and white 'CALL ME' sign, a power outlet, and a light switch on the wall.

Premium Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

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A hotel room with two beds, white linens, a red textured wall, and two bedside lamps.

Premium Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes

Twin Room, 2 Twin Beds

8.6 out of 10
Excellent
(31 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Located in Docklands, a neighborhood in London, ibis London Excel Docklands is near the airport and near a metro station. The Arena and The British Museum are cultural highlights, and some of the area's notable landmarks include Tower of London and Tower Bridge. Don't miss out on a visit to London Eye. Spend some time exploring the area's activities, including golfing. Visit our London travel guide
Map
9 Western Gateway, Royal Victoria Dock, London, England, E16 1AB

What's nearby

  • A modern bridge with a clear blue sky and a large building in the background.
    Excel London
    3 min walk - 0.2 miles
  • A cityscape with a river, skyscrapers, and a bridge.
    IFS Cloud Royal Docks Station
    4 min walk - 0.3 miles
  • Royal Victoria Bridge
    5 min walk - 0.3 miles
  • The Crystal
    6 min walk - 0.4 miles
  • ISKCON Bhaktivedanta Manor
    13 min walk - 0.7 miles

Getting around

  • West Ham Station
    4 min drive
  • Royal Victoria DLR Station
    5 min walk
  • London City Airport (LCY)
    11 min drive

Restaurants

  • Costa Coffee
    4 min walk
  • Subway
    7 min walk
  • Sandwich & Co.
    4 min walk
  • Urban Garden
    9 min walk
  • Warehouse K
    2 min walk

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  • Free WiFi
  • Restaurant
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 14.50 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FOGGS

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Built in 2004
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Children aged 11 and younger eat free breakfast

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 14.50 per person
  • Self parking fee: GBP 30 per day
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is ibis London Excel Docklands pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of GBP 20 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for GBP 30 per day.

What time is check-in at ibis London Excel Docklands?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

What time is check-out at ibis London Excel Docklands?

Check-out is at noon.

Where is ibis London Excel Docklands located?

Located in Docklands, this hotel is 2 mi (3.1 km) from The Arena and within 6 mi (10 km) of Tower of London and Tower Bridge. London Bridge and The British Museum are also within 9 mi (15 km). Royal Victoria DLR Station is 5 minutes by foot and Custom House Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

ibis London Excel Docklands Reviews

8.6

Excellent

8.6

Cleanliness

8.2

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 501 out of 1001 reviews
Rating 8 - Good. 302 out of 1001 reviews
Rating 6 - Okay. 136 out of 1001 reviews
Rating 4 - Poor. 41 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, rooms clean, comfortable and quiet
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Paul J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Braw wee hotel room clean and tidy and all the hotel staff were most helpful & courteous.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff always welcoming
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel solo a lot and this was probably one of my favourite stays! The staff were truly so so welcoming and friendly - literally every member of staff I encountered. It made my stay so much more enjoyable. I would 100% stay here again!
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal place to stay if visiting the O2 arena. Modern, clean hotel with a nice bar for late night drinks. Very friendly and helpful staff.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean staff were very friendly and helpful hotel is a great place to stay as we were going to the O2 so the cable car is nearby
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Luís Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel to book if you are going to a concert, extremely close to O2 arena. The bed is extremely comfortable.
Stayed 1 night in May 2026
Verified review

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff helpful. Breakfast limited.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant for working at Excel. Staff were really friendly and plenty of breakfast options. Booked it again for work in July,
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities
Good location, friendly staff and great view
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Stevie-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, comfortable bed. Secure parking available next to the hotel (I believe £30 per 24 hours).
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

ROBERTO BURGOS

Liked: Staff & service
Disliked: Cleanliness, amenities
My point of view on this property is based only in my experiance. At first glance it seems ok however tha bathroom is extremely awkward dirty and at my room the sink was clogged and it had an extremely bad smell. There is no concierge no luggage cart. No one to help with special request. The air conditioner was defective (did not cool enough) no fridge small bed .Overall small space (no place for bags) on the other hand. A very good breakfast buffet. An ok Bar .A an extremly helpfully staff.
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Guy Thomas

Liked: Cleanliness, staff & service
Disliked: Amenities
Very convenient for the Excel Exhibition Centre in London. Breakfast was serviceable. Beds were very hard, which other colleagues appreciated, but I prefer a softer mattress. It’s a basic hotel which does what it promises, clean and dry with friendly staff.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Nur

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, comfortable, and well-maintained, with all the essential amenities provided. The staff were friendly, professional, and always ready to help, making the overall experience even more enjoyable. The location is also very convenient, close to key attractions and transportation.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities
Comfortable stay. Staff very helpful and breakfast was nice
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, excellent breakfast, friendly and very friendly to my dog
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and lovely location
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

coryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the trips we had planned - smooth check in and staff very helpful and friendly
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, breakfast was lovely
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities
Staff were friendly and the room was clean
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and the room was clean and comfortable
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

merran

Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and helpful, the rooms were great, close to the light rail, lots of eating places near by.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, no faults at all. Staff amazing as always! My go to hotel when in London!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service
Lovely staff, clean room and good price
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Burak

Liked: Cleanliness, staff & service, amenities
The cleanliness of the rooms and the staff’s friendliness were more than sufficient for me
Stayed 5 nights in Jan 2026