See all properties

Holiday Inn London Brentford Lock by IHG

Property class: 4

Choose dates to view prices

Photo gallery for Holiday Inn London Brentford Lock by IHG

Exterior - Holiday Inn London Brentford Lock by IHG (Brentford)
Breakfast, lunch and dinner served - Holiday Inn London Brentford Lock by IHG (Brentford)
Premium Room, 1 King Bed, Balcony (Canal View) | Room amenity - Holiday Inn London Brentford Lock by IHG (Brentford)
Exterior - Holiday Inn London Brentford Lock by IHG (Brentford)
Hypo-allergenic bedding, in-room safe, desk, laptop workspace - Holiday Inn London Brentford Lock by IHG (Brentford)
Holiday Inn Brentford Lock, an IHG Hotel, near Royal Botanic Gardens and Twickenham Stadium offers a relaxing retreat with a coffee shop/cafe and The Open Lobby restaurant. Enjoy the gym, bar, dry cleaning/laundry services, multilingual staff and 24-hour front desk. Guest reviews rave about the helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(16 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony (Canal View)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Balcony (Canal View)

8.0 out of 10
Very good
(3 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(22 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(26 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | Room amenity

Standard Room, 1 Queen Bed with Sofa bed

9.4 out of 10
Exceptional
(3 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

About the neighborhood

Located in Syon, a neighborhood in Brentford, Holiday Inn London Brentford Lock by IHG is in a rural area and on the waterfront. The area's natural beauty can be seen at Royal Botanic Gardens, Kew and popular attractions include London Eye and Thorpe Park. Chessington World of Adventures and LEGOLAND® Windsor are not to be missed. Visit our Brentford travel guide
Map
Commerce Road, Brentford, England, TW8 8GA

What's nearby

  • Syon Park
    Syon Park
    3 min walk - 0.2 miles
  • Syon House
    Syon House
    3 min walk - 0.2 miles
  • Royal Botanic Gardens, Kew
    Royal Botanic Gardens, Kew
    9 min walk - 0.5 miles
  • Thames River
    Thames River
    9 min walk - 0.5 miles
  • Thames Path
    Thames Path
    9 min walk - 0.5 miles

Getting around

  • Boston Manor Underground Station
    4 min drive
  • Brentford Station
    11 min walk
  • Heathrow Airport (LHR)
    29 min drive

Restaurants

  • Sam’s Larder
    5 min walk
  • The Black Dog Beer House
    11 min walk
  • The Griffin
    13 min walk
  • The Beehive
    7 min walk
  • Coach & Horses - Isleworth
    8 min walk

About this property

Holiday Inn London Brentford Lock by IHG

Upscale hotel near Twickenham Stadium
Located close to Royal Botanic Gardens, Kew, Holiday Inn London Brentford Lock by IHG provides a terrace, a coffee shop/cafe, and dry cleaning/laundry services. The on-site restaurant, The Open Lobby, offers breakfast, lunch, and dinner. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and an elevator
  • A TV in the lobby, meeting rooms, and wedding services
  • A 24-hour front desk, smoke-free premises, and a ballroom
  • Guest reviews say great things about the helpful staff
Room features
All 134 rooms have comforts such as 24-hour room service and pillow menus, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and desks

Similar properties

Daily buffet breakfast for a fee
Novotel London Brentford
Brentford
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 1,004 reviews
Novotel London Brentford
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (GBP 17 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 13.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Open Lobby

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 12,745 square feet of conference space
  • 6 meeting rooms
  • Business center

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (46 inches high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 13.95 per person
  • Covered self parking fee: GBP 17 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brentford Holiday Inn
Brentford Lock
Brentford Lock Holiday Inn
Holiday Inn Brentford
Holiday Inn Brentford Lock
Holiday Inn Brentford Lock Hotel
Holiday Inn Lock Hotel Brentford
Holiday Inn Brentford Lock
London Brentford Lock By Ihg
Holiday Inn Brentford Lock an IHG Hotel
Holiday Inn London Brentford Lock by IHG Hotel
Holiday Inn London Brentford Lock an IHG Hotel
Holiday Inn London Brentford Lock by IHG Brentford
Holiday Inn London Brentford Lock by IHG Hotel Brentford

Frequently asked questions

Is Holiday Inn London Brentford Lock by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for GBP 17 per night.

What time is check-in at Holiday Inn London Brentford Lock by IHG?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn London Brentford Lock by IHG?

Check-out is at 11 AM.

Where is Holiday Inn London Brentford Lock by IHG located?

Located in Syon, this hotel is 2.8 mi (4.5 km) from Twickenham Stadium and 2.8 mi (4.6 km) from Royal Botanic Gardens, Kew. Harrods and Wembley Stadium are also within 9 mi (15 km). Boston Manor Underground Station is 26 minutes by foot and Brentford Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Holiday Inn London Brentford Lock by IHG Reviews

8.8

Excellent

9.0

Cleanliness

7.8

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 546 out of 1000 reviews
Rating 8 - Good. 322 out of 1000 reviews
Rating 6 - Okay. 79 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Kalliopi

Liked: Cleanliness, staff & service, amenities
Lovely rooms, excellent breakfast, friendly staff! A very pleasant and enjoyable 4-night stay. Thank you very much!
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Karin

Clean room. Good tea/coffee making utilities. Didn’t stay for breakfast so can’t comment.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Tony Morris

Liked: Cleanliness, property conditions & facilities
Clean room. Friendly staff. Superb breakfast. Location.
Stayed 7 nights in Dec 2025
Verified

6/10 Okay

Lurline

Liked: Staff & service, property conditions & facilities
Great location. Very friendly staff. Clean room. Booked Twin beds room but it was not accessible friendly. No grab rails in bathroom. Otherwise good value for money with dinner package included but drinks chargeable. Parking £17.00 per day.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Good location
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, amenities
Hotel was clean and festive and the rooms lovely and big, clean and well Sri Kes with tea / coffee. Beds very comfy.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Staff were helpful and polite. Great transit and dining options nearby.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
excellent customer service from the staff at both the reception desk and in the restaurant/bar
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Thushara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant and super comfortable stay overall!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Erika

Liked: Amenities
Nice location with restaurants and convenience stores nearby and a great view and the staff were friendly and helpfull
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Samuel

Liked: Cleanliness
Disliked: Amenities
This isn't a 4* star hotel as advertised on Expedia. Id give 2.5* star at best. Cheap rooms with some broken parts, not easy / possible to control heating, basic gym equipment with some machines broken. Staff were friendly and room was clean.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds. Nice that the window doors opened inwards for more fresh air in the room.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

RHODORA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good breakfast
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Dabheoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really friendly & helpful staff

Good location. Nice views of the canal. Close to pubs and restaurants. Close to Airport. Really helpful staff especially at breakfast which makes a huge difference to your stay.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast choice good, food could have been warmer. Room very hot and duvet too heavy (used to 7tog at home). Shower great although would have preferred seperate to bath. All staff were very polite and friendly. Good choice for Kew as able to walk from hotel.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities
A good location hotel with good breakfast
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very pleasant stay

A very pleasant stay, spacious room, comfy bed. I would recommend this hotel.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable. An affordable stay close to the airport.
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Graham

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good location. Decent room. But reception tried to charge me extra for breakfast which I’d already paid for and lift completely broke whole stay- high rise building.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived just after 8; ordered food at the bar and served quickly and order arrived in good time. Very quiet room. Comfy bed. Would recommend,
Stayed 1 night in Oct 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel good breakfast and very helpful staff
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Truly enjoyed the location in charming Brentford Lock. Our room had a lovely balcony view of the canal and was very comfortable. The breakfast was also excellent.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were helpful and polite
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Webster Bongani G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing about the hotel, staff so welcoming
Stayed 1 night in Dec 2023
Verified

8/10 Good

Matt

Liked: Cleanliness, staff & service
Nice place to stay & the staff where grate with the kids
Stayed 1 night in May 2024