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Heeton Concept Hotel - Luma Hammersmith

3.0 star property
Victorian hotel with a 24-hour front desk and a bar

Choose dates to view prices

Photo gallery for Heeton Concept Hotel - Luma Hammersmith

Luma Twin Room | In-room safe, blackout drapes, soundproofing, iron/ironing board
Lobby
Garden
Lobby
Lobby
Heeton Concept Hotel - Luma creates a calm retreat in Hammersmith with its garden setting. Guests connect via in-room WiFi, unwind at the bar, or enjoy coffee and tea in the lobby. The multilingual staff stands ready to help with whatever visitors need during their London stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Air conditioning
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Double Room (Luma)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Double Room (Luma)

8.6 out of 10
Excellent
(48 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Kitchenette
Refrigerator
TV
Blackout drapes/curtains
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room (Light)

Standard Double Room (Light) | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Double Room (Light)

8.6 out of 10
Excellent
(15 reviews)

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed with Sofa bed

Deluxe Room, 1 Double Bed with Sofa bed | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Room, 1 Double Bed with Sofa bed

7.2 out of 10
Good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
TV
Sofa bed
Blackout drapes/curtains
Hair dryer
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Plus Room, 1 Double Bed with Sofa Bed

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Plus Room, 1 Double Bed with Sofa Bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Refrigerator
TV
Sofa bed
Blackout drapes/curtains
  • 19 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Luma Twin Room

Luma Twin Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Luma Twin Room

8.8 out of 10
Excellent
(13 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Kitchenette
Refrigerator
TV
Blackout drapes/curtains
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Studio

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Studio

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Double or Twin Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

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About the neighborhood

Map
28-36 Glenthorne Road, London, England, W6 0LS

What's nearby

  • Eventim Apollo - 6 min walk - 0.4 miles
  • Olympia Events - 19 min walk - 1.0 mile
  • Westfield London Shopping Centre - 7 min drive - 1.3 miles
  • Royal Albert Hall - 11 min drive - 3.1 miles
  • Hyde Park - 12 min drive - 3.3 miles

Getting around

  • Kensington (Olympia) Underground Station - 3 min drive
  • Hammersmith Station - 3 min walk
  • Heathrow Airport (LHR) - 28 min drive

Restaurants

  • ‪The William Morris - ‬7 min walk
  • ‪The Swan - ‬7 min walk
  • ‪Deluxe Coffeeworks - ‬10 min walk
  • ‪Caffè Nero - ‬8 min walk
  • ‪Bill's Restaurant - ‬7 min walk

About this property

Heeton Concept Hotel - Luma Hammersmith

Hotel near Eventim Apollo
Located close to Olympia Events and Westfield London Shopping Centre, Heeton Concept Hotel - Luma Hammersmith provides a garden, laundry facilities, and a bar. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Breakfast (surcharge), outdoor furniture, and luggage storage
  • Multilingual staff, a 24-hour front desk, and a water dispenser
  • Tour/ticket assistance, an elevator, and smoke-free premises
  • Guest reviews say great things the overall value, helpful staff, and proximity to public transit
Room features
All 89 rooms boast comforts such as air conditioning, in addition to perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and free toiletries
  • Heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 15 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (52 inch wide door)
  • Thin carpet in public areas
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately GBP 15 for adults and GBP 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

LUMA Concept Hotel
LUMA Concept Hammersmith
Heeton Concept – Luma London
Heeton Concept Hotel – Luma Hotel
Heeton Concept Hotel – Luma London
Heeton Concept Hotel – Luma Hotel London
LUMA Concept Hotel Hammersmith
Heeton Concept Hotel Luma Hammersmith
Heeton Concept Hotel - Luma Hammersmith Hotel
Heeton Concept Hotel - Luma Hammersmith London
Heeton Concept Hotel - Luma Hammersmith Hotel London

Frequently asked questions

Is Heeton Concept Hotel - Luma Hammersmith pet-friendly?

No, pets are not allowed at this property.

How much is parking at Heeton Concept Hotel - Luma Hammersmith?

Heeton Concept Hotel - Luma Hammersmith doesn't offer parking.

What time is check-in at Heeton Concept Hotel - Luma Hammersmith?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at Heeton Concept Hotel - Luma Hammersmith?

Check-out is at 11 AM.

Where is Heeton Concept Hotel - Luma Hammersmith located?

Located in Hammersmith, this hotel is within 1 mi (2 km) of Eventim Apollo and Olympia Events. Westfield London Shopping Centre and Royal Albert Hall are also within 3 mi (5 km). Hammersmith Station is only a 3-minute walk and Ravenscourt Park Underground Station is 8 minutes.

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Heeton Concept Hotel - Luma Hammersmith Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 503 out of 1000 reviews
Rating 8 - Good. 311 out of 1000 reviews
Rating 6 - Okay. 108 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 39 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hanan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great value for money
Stayed 1 night in Aug 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms, a bit on the smaller side but they are functional and you can't go wrong really.
Stayed 1 night in Oct 2025

8/10 Good

Valerie

Liked: Cleanliness, staff & service
Rooms were quite hot, but the location is fantastic. Good value for the money
Stayed 1 night in Sep 2025

10/10 Excellent

Nicolai

Liked: Cleanliness, staff & service, property conditions & facilities
Great helpful staff
Stayed 2 nights in Apr 2025

8/10 Good

ragna k

Liked: Cleanliness, staff & service
Overall would stay there again. Staff was very helpful in general. Room layout a little awkward and little things, such as poor lighting around the mirror, only large bath towels, and stained carpet were annoying, but quiet and convenient.
Stayed 6 nights in Aug 2025

10/10 Excellent

Baljit

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel. Close to transpo and dining options. Grocery is also 5 min away. Loved it
Stayed 4 nights in Jul 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing , will definitely be back
Stayed 1 night in Apr 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Chef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay !
Stayed 2 nights in May 2024

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and contemporary Well designed room Excellent friendly staff
Stayed 1 night in Nov 2024

10/10 Excellent

Calogero

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the great service. We really enjoyed it. Keep up the good work. See you soon.
Stayed 4 nights in Apr 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice neighborhood, lots of dining options around. Close to train stations.
Stayed 1 night in Oct 2024

2/10 Terrible

Hettie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in room B17 and unfortunately had a really poor experience. Our room was right next to the staff room, and there was constant banging and loud noise throughout the night, making it impossible to sleep. The carpet was filthy, and the room itself was so dark and gloomy. It honestly felt like an afterthought — tucked away down in the basement, through a locked back door and past the staff area. When I mentioned our bad experience to a staff member, the only gesture offered was a bottle of water, which felt quite inadequate given how much we paid for two nights. On the positive side, the bed was comfortable and the location is excellent, especially if you're visiting the Hammersmith Apollo. But overall, I left feeling disappointed and wouldn’t stay here again.
Stayed 2 nights in Oct 2025

10/10 Excellent

asha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful find.
Stayed 1 night in Nov 2024

10/10 Excellent

Rajasekar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025

10/10 Excellent

Kam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient between London City and and Heathrow Airport

Great location and reasonable priced.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect, right between 2 tube lines.
Stayed 2 nights in Sep 2024

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, friendly and professional stuff, and nice location!
Stayed 3 nights in Apr 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed there for three nights, the hotel was very good and great value. The room was much bigger than expected. Would definitely come back again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Melvin

Liked: Amenities
Reception was very frendly and helpfull. Room was spotless. Thank you.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service from exceptionally friendly and helpful staff. Beautiful room as well, highly recommended.
Stayed 1 night in Mar 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super nice hotel, and nice staff

This hotel was super nice, clean, fresh and modern. And the staff were especially nice, especially Divyesh. I hurt my knee, and he gave me a bandaid, and also gave me a super nice room where I had an incredible night’s sleep 🙏 Thank you so much Heeton Hammersmith ! 🌟
Stayed 1 night in Jan 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the people working at the hotel were great, friendly, and very helpful. Also the people working behind the scene were great. I can't say enough about this hotel I'm a older single person and was very happy with my stay at Heeton Concept Hotel.
Stayed 14 nights in Aug 2024

6/10 Okay

Levon

Liked: Cleanliness, property conditions & facilities
Basement room was an unwanted surprise. It had one window and it looked out into another hallway rather than outside. Sink is in the main area not the toilet room. There are no hand towels - just large towels. Shower stall is very tight. Mini fridge doesn’t work. Room was clean, good air conditioning, solid water pressure, lots of mirrors. Location was great - just a few minutes walk to Hammersmith station.
Stayed 3 nights in Jul 2025

8/10 Good

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 4 days and everything was fine except the heating that didn't work so they immediately provided us with 2 electric heaters so we had no problem at all. I definitely would come back there because it was also very convenient for tube and buses to get to everywhere
Stayed 3 nights in Dec 2024

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