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Excel Guest House

Property class: 2.5

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View from room - Excel Guest House (London)
Room - Excel Guest House (London)
Bathroom - Excel Guest House (London)
Room - Excel Guest House (London)
Coffee and/or coffee maker - Excel Guest House (London)
Excel Guest House provides a terrace and more. Stay connected with in-room WiFi (surcharge).

Reviews

4.0 out of 10

Popular amenities

  • Air conditioning
  • Parking available
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 6 of 6 rooms

Double Room, Private Bathroom

  • Sleeps 2
  • 1 Double Bed

Double Room, Shared Bathroom

  • Sleeps 2
  • 1 Double Bed

Family Room, Shared Bathroom

  • Sleeps 4
  • 2 Double Beds

Single Room, Private Bathroom

  • Sleeps 1
  • 1 Twin Bed

Single Room, Shared Bathroom

  • Sleeps 1
  • 1 Twin Bed

Triple Room, Shared Bathroom

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Located in Newham, a neighborhood in London, Excel Guest House is near a metro station. The Arena and The British Museum are cultural highlights, and travelers looking to shop may want to visit Westfield Stratford City and Brick Lane. Check out an event or a game at Excel London, and consider making time for London Eye, a top attraction not to be missed. Visit our London travel guide
Map
585 Barking Road, Plaistow, London, England, E13 9EZ

What's nearby

  • A modern bridge with a clear blue sky and a large building in the background.
    Excel London
    9 min drive - 1.9 miles
  • Newham Leisure Centre
    18 min walk - 1.0 mile
  • ISKCON Bhaktivedanta Manor
    19 min walk - 1.0 mile
  • Plashet Park
    7 min drive - 1.3 miles
  • East Ham Leisure Centre
    8 min drive - 1.5 miles

Getting around

  • West Ham Station
    4 min drive
  • Plaistow Underground Station
    14 min walk
  • London City Airport (LCY)
    6 min drive

Restaurants

  • Moon Coffee
    9 min walk
  • The Boleyn Tavern
    8 min walk
  • E13 Kebabish
    9 min walk
  • Ali's Deli Cafe
    1 min walk
  • The Black Lion
    10 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (GBP 2 per day)
  • Available in some public areas: WiFi (GBP 2 per day)

Parking and transportation

  • Self parking on site (GBP 5 per day)
  • Wheelchair-accessible parking available

Family friendly

  • DVD player

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • American Express
  • Visa

Important information

Optional extras

  • Fee for in-room wireless internet: GBP 2.00 per day (rates may vary)
  • Fee for wireless internet in public areas: GBP 2.00 per day (rates may vary)
  • Self parking fee: GBP 5.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Frequently asked questions

Is Excel Guest House pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for GBP 5.00 per day.

What time is check-in at Excel Guest House?

Check-in start time: 2 PM; Check-in end time: 4 AM.

What time is check-out at Excel Guest House?

Check-out is at 11 AM.

Where is Excel Guest House located?

Located in Newham, this hotel is 1.5 mi (2.4 km) from Excel London and 2.8 mi (4.5 km) from The Arena. Westfield Stratford City and ABBA Arena are also within 3 mi (5 km). Plaistow Underground Station is 14 minutes by foot and Upton Park Underground Station is 15 minutes.

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Reviews

Excel Guest House Reviews

4.0

4.8

Cleanliness

4.0

Location

4.8

Staff & service

3.8

Property conditions & facilities
Rating 10 - Excellent. 2 out of 116 reviews
Rating 8 - Good. 10 out of 116 reviews
Rating 6 - Okay. 18 out of 116 reviews
Rating 4 - Poor. 32 out of 116 reviews
Rating 2 - Terrible. 54 out of 116 reviews

Reviews

Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the money

It was tiny , the light flickered and the blinders where broken in the bathroom so anyone could look in. Also they messed up my other booking for my friends room.
Stayed 1 night in May 2017
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Cheap Hotel

Upon arrival was told that room was not paid for as I had expected they said they had received my card details but had no card processing facilities and I needed to pay the full 10 days in advance in cash that I could go to a teller machine in a nearby service station to make the withdrawal, which I did and insisted on a receipt, I will verify the payment made to Expedia upon my return to Aus. The room had a small Dinning table with 2 three leg chairs which fell over backwards unless weight was put on the seat, the bedroom area had a small square coffee table that one leg had fallen off of and a double bed with 2 very thin pillows there were no draws or clothes hanging facilities. toilet and bathroom were seperate and shared and were clean and tidy. TV worked but took 40 mins to come on
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Honestly never stayed in a room as bad as this in my life.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

VÄLTÄ TÄTÄ PAIKKAA!! Avoid this place!!

This hotel is the worse hotel I have ever stayed , conditions of the room is disgusting and toilets too. You can't sleep this place. Terrible noise at nights.No hot or warm water. I would never ever recommend anyone for this hotel.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bottom end accommodation

Dreadful. Yes it was cheap, but dirty, filthy carpet. Shower produced only a low flow of warm water. Bathroom door wouldn't open enough because bed obstructed. Receptionist (pleasant guy) tried charging a higher rate than was quoted. Definitely wouldn't recommend. There are better cheap hotels/guest houses in the area.
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn't as good as expected. Ended up having to share a bathroom/toilet if you want to call it that. No one on Reception when I first arrived, and when they did come through after another customer found them they were on the phone. Room smelt like someone might have been smoking on there, and being a non-smoker didn't find it very nice.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

bargain bin of hotels wont stay again

no so good they moved us to a sister hotel and it was not a good experience the shower door was missing and even had plug sockets in the bathroom
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort
The conditions were poor .noisy kids .and the bathroom was filthy
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Hotel lejos de Londres

La entrada fue complicada, puesto que habíamos llamado a Hoteles.com para confirmar que llegaríamos tarde y nos dijeron que no pasaba nada porque tenían recepción 24h. cuando llegamos a las 02:30h nos dijeron que teníamos que pagar en efectivo toda la estancia ( 4 noches. 222 libras) para poder entrar, menos mal que había un cajero enfrente. Muy lejos del centro de Londres, hay que coger autobus hasta Stratford (la parada esta cerca del hotel o 35min. andando)y metro hasta el centro, unos 30 min. Nunca habia estado en Londres, pero por ese precio en España tienes hoteles muy buenos.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experiance

I will highly recomend to not stay in this hotel basic thing which is required is comfortable bed and privacy in this hotel both things are not present. Bed is acctualy whith concave groved matres and we can easily hearand understand the voices from nearby room. Toilets are badly maintained. And room had some smell Carpet is full of dust Over all not value for money go for central london hotels
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NEVER AGAIN

ich habe mir für meinen Aufenthalt in London eine andere Unterkunft gesucht, weil ich dort nicht schlafen konnte. Das bezahlte Geld war mir dann auch egal!
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good for price but very noisy

Clean hotel,but the bin wasnt changed during.my 6 day stay,the other guests were very noisy even very late at night,as was the neighbourhood good price clean room bit small very close to lots of shops and cafes
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

one night . work stopover

terrible place , loads of very loud all night ,music and shouting , dubious people hanging around inside and outside , obvious brothel . very basic , room clean enough , basic , but shared toilet and bathroom disgusting . did not sleep all night , left to go to work at 5 am even though i was not due to start until 9 . never again
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unhappy review

V noisy. People shouting through the night. Sirens outside. Carpet so dirty, didn't want to stand in bare feet!
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel con cero limpieza

de tan feo lugar decidimos movernos a otro hostal mucho más limpio, más seguro y sin tanto ruido. No lo recomiendo.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Working in east london

Comfortable stay and nice staff.
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, room comfort

You get what you pay for

The location was good with regular buses going to the Excel centre right outside. The only complaints would be that the room we stayed in had a boiler which made the room very hot - not particularly comfortable in the middle of summer, and that it could be noisy at night depending on the other guests. I stayed here with two others but had I been alone (as a women) I might have felt less safe. The staff were always pleasant.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Worst

Stayed here on the 29/06/16. Was raided for unknown reasons by the police (apparently it was a prostitution house but I can't confirm that). Might be able to find a story about it on the internet. Room was disgusting, was in one of the basement rooms - mould everywhere, bed was stained and only 1 out of 4 lights worked. Would NEVER recommended. Please, please, please pay more for a better hotel.
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Mouldy, dirty and loud!!

The room was disgusting, nothing like the photos, the bed, the walls and the ceiling all going mouldy. The noise throughout the night, I don't even know how anyone can sleep in this place.
Verified review

6/10 Okay

not bad for the price i paid. near to shops and good transport facilities.
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Stundenhotel!

Die ganze nach wurden Verhandlungen vor der Tür geführt... Kein Vorhang!!!
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Kiffende Nachbarn

Die Zimmer: Das Doppelbett war nur ca.1Meter breit, mit nur einer Decke. Dazu gab es noch ein Stuhl. Mehr passte auch nicht in das Zimmer. Andere Gäste: Es wurde in den anderen Zimmren dauerhaft gekifft und gekocht,sodass das ganze Hotel danach gerochen hat. Manche Damen haben stündlich Männerbesuch gehabt,die sich dann auch sehr oft in den Zimmern geirrt haben, weswegen man nicht viel Schlaf bekommen hat.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is not at all good.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not what was expected

We were provided with a small basement room, for 2 people, so had no windows. being located right next to the kitchen there was often a weird smell and the air was damp. the room Appeared to have previously had a leaking problem with water damage on the ceiling, whilst some of the furniture was broken. Whilst there was an effort to keep the room clean it still seemed dirty, with multiple stains on the floor, mattress and base of the bed. The check in was fairly quick and staff offered to carry our stuff down the stairs, other than this we had little interaction with them. The Hotel was located quite far from our desired location, thus not suitable for our personal requirements due to walking to save money. Though was located near a range of shops and bus stops.