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DoubleTree by Hilton Hotel London ExCel

4.0 star property
Waterfront hotel with a 24-hour fitness center and a 24-hour front desk

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Photo gallery for DoubleTree by Hilton Hotel London ExCel

Front of property
Suite, 1 King Bed, City View | In-room safe, desk, laptop workspace, blackout drapes
Reception
In-room safe, desk, laptop workspace, blackout drapes
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Deluxe Room, 1 Queen Bed (Water View)

Deluxe Room, 1 Queen Bed (Water View) | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Queen Bed (Water View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Suite, 1 King Bed (Water View)

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Separate bedroom
Blackout drapes/curtains
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (Water View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed, City View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Balcony

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed, Balcony

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Sofa bed - double
Blackout drapes/curtains
Hair dryer
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Twin Room (Guest)

In-room safe, desk, laptop workspace, blackout drapes

Twin Room (Guest)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Accessible, View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room, Accessible, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Bathrobes
Private bathroom
  • 24 sq m
  • Water view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Queen Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Twin Room, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, City View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room with Sofa Bed

In-room safe, desk, laptop workspace, blackout drapes

Queen Room with Sofa Bed

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 Queen Bed

View all photos for Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for One Bedroom Queen Suite with City View and Balcony

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Queen Suite with City View and Balcony

  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Queen Suite with City View

Interior

One Bedroom Queen Suite with City View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room

In-room safe, desk, laptop workspace, blackout drapes

Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Room with Water View

Interior

Deluxe Queen Room with Water View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe One Bedroom Suite with Water View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe One Bedroom Suite with Water View

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom King Suite with City View

Living area | TV, pay movies

One Bedroom King Suite with City View

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Accessible Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Queen or Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Queen or Twin Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe King Room with Water View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe King Room with Water View

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Queen Room

In-room safe, desk, laptop workspace, blackout drapes

Accessible Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Room with Water View and Balcony

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Queen Room with Water View and Balcony

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room with View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room with View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Accessible Deluxe Twin Room with Water View

In-room safe, desk, laptop workspace, blackout drapes

Accessible Deluxe Twin Room with Water View

  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH

What's nearby

  • ExCeL Exhibition Centre - 3 min walk - 0.2 miles
  • O2 Arena - 6 min drive - 2.1 miles
  • London Stadium - 10 min drive - 4.0 miles
  • Westfield Stratford City - 10 min drive - 4.0 miles
  • Tower of London - 14 min drive - 5.5 miles

Getting around

  • Prince Regent Station - 5 min walk
  • West Ham Station - 7 min drive
  • London City Airport (LCY) - 7 min drive

Restaurants

  • ‪Subway - ‬9 min walk
  • ‪Costa Coffee - ‬11 min walk
  • ‪Caffè Nero - ‬14 min walk
  • ‪Sandwich & Co - ‬12 min walk
  • ‪E16 Café - ‬6 min walk

About this property

DoubleTree by Hilton Hotel London ExCel

Upscale eco-certified hotel near ExCeL Exhibition Centre
Located close to O2 Arena, DoubleTree by Hilton Hotel London ExCel provides a terrace, dry cleaning/laundry services, and a bar. Free in-room WiFi is available to all guests, along with a 24-hour gym and a business center.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Express check-out, a 24-hour front desk, and multilingual staff
  • Tour/ticket assistance, an elevator, and ATM/banking services
  • Guest reviews give top marks for the helpful staff
Room features
All 287 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as perks like free WiFi and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • Wardrobes/closets, free infant beds, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Filipino, French, German, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 19.50 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 882 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 9 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay movies
  • TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 35 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 77 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 19.5 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London

Frequently asked questions

Is DoubleTree by Hilton Hotel London ExCel pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 77 lbs per pet. There's a fee of GBP 35 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at DoubleTree by Hilton Hotel London ExCel?

Self parking is available for GBP 15 per night. Limited spots are available.

What time is check-in at DoubleTree by Hilton Hotel London ExCel?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at DoubleTree by Hilton Hotel London ExCel?

Check-out is at noon. Late check-out is available for GBP 10 (subject to availability).

Where is DoubleTree by Hilton Hotel London ExCel located?

Located in Docklands, this eco-certified hotel is 0.3 mi (0.5 km) from ExCeL Exhibition Centre and 2.4 mi (3.9 km) from O2 Arena. London Stadium and Westfield Stratford City are also within 6 mi (10 km). Prince Regent Station is 5 minutes by foot and Royal Albert Station is 7 minutes.

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DoubleTree by Hilton Hotel London ExCel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 504 out of 1005 reviews
Rating 8 - Good. 288 out of 1005 reviews
Rating 6 - Okay. 118 out of 1005 reviews
Rating 4 - Poor. 49 out of 1005 reviews
Rating 2 - Terrible. 46 out of 1005 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10

Great location and a nice hotel
Stayed 1 night in May 2025

10/10

We enjoyed our stay at the hotel. Staff were polite and courteous.
Stayed 1 night in May 2025

10/10

Great
Stayed 1 night in Jun 2025

10/10

Everything was perfect,
Stayed 1 night in May 2025

10/10

5* experience , lovely stay, comfortable beds, modern rooms with great views and a lovely bathroom n powerful hot shower
Stayed 1 night in Apr 2025

10/10

Everything was great except the first receptionist that checked us in - she was very rude. Buffet staff and cleaning staff were very friendly and helpful.
Stayed 2 nights in May 2025

10/10

Lovely check in staff, immediately felt at ease and welcome!
Stayed 1 night in Mar 2025

8/10

Great friendly staff. Hotel does need a revamp, rooms are outdated.
Stayed 2 nights in Apr 2025

10/10

Wonder hotel. Staff were a credit to the hotel. Lovely and clean facilities that are to be expected.
Stayed 1 night in Apr 2025

8/10

Staff were excellent, one even showed me how to download and use Uber for taxis. One small drawback was the bed was much firmer than we are used to and it made a lot of noise whenever you moved which was quite annoying.
Stayed 2 nights in Jun 2025

10/10

First class hotel. Highly recommend.
Stayed 3 nights in Apr 2025

10/10

Great hotel, lovely staff and big rooms. Good transport connection to the O2
Stayed 1 night in Mar 2025

8/10

Staff is very nice at the desk
Stayed 2 nights in Feb 2025

10/10

Very friendly staff. Lovely quiet room with big beds.
Stayed 2 nights in Dec 2024

10/10

The staff here are wonderful!! Every person we spoke to was friendly & helpful. The food was great and my children particularly enjoyed the complimentary cookies. Great location for Excel.
Stayed 1 night in Mar 2025

10/10

My first time staying here and will stay again every time im going to the excel, the room was clean and well kept. My only issue was i felt the staff at breakfast were a little miserable, why only 4 stars, saying good morning and accepting a customer saying thank you to you and not grunting a response are little things that are easy fixed, the rest of the staff were very friendly and helpful
Stayed 1 night in Apr 2025

10/10

Great train links to central london, safe and convenient, but away from histle and bustle of central London.
Stayed 3 nights in Feb 2025

10/10

Lovely hotels spacious , friendly, very comfortable and clean! I would highly recommend s staying here.
Stayed 1 night in Dec 2024

8/10

Very nice hotel. Friendly,clean
Stayed 1 night in Jan 2025

10/10

Great for people who have to be at Excel London, but very far from downtown London
Stayed 5 nights in Mar 2025

10/10

Lovely view of the water
Stayed 1 night in Feb 2025

8/10

The staff were nice and helpful regarding the stay. And the overall it was good, would recommend for others.
Stayed 2 nights in Dec 2024

10/10

Ok
Stayed 5 nights in Apr 2025

10/10

The staff were so polite and friendly and allowed me and my travelling companion to check in earlier than the set time
Stayed 4 nights in Oct 2024

10/10

A great hotel with friendly and knowledgeable staff.
Stayed 1 night in Sep 2024