See all properties

Crystal Lodge Hotel

2.0 star property
Hotel in Thornton Heath with free parking

Choose dates to view prices

Photo gallery for Crystal Lodge Hotel

Interior
In-room safe, iron/ironing board, cribs/infant beds, free WiFi
Combined shower/tub, free toiletries, hair dryer, towels
Front of property
Lobby

Reviews

5.6 out of 10

Popular amenities

  • Room service
  • Parking available
  • Kitchen
  • Housekeeping
  • Laundry
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Quadruple Room, Shared Bathroom

In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Quadruple Room, Shared Bathroom

Highlights

LED TV
Ceiling fan
Shower/tub combination
Shared/communal kitchen
Coffee/tea maker
Daily housekeeping
Wardrobe or closet
In-room safe
  • 12 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Twin Room, Accessible, Shared Bathroom

In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Twin Room, Accessible, Shared Bathroom

Highlights

LED TV
Ceiling fan
Shower/tub combination
Shared/communal kitchen
Coffee/tea maker
Daily housekeeping
Wardrobe or closet
In-room safe
  • 8 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room, Shared Bathroom

Triple Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Triple Room, Shared Bathroom

Highlights

LED TV
Ceiling fan
Shower/tub combination
Shared/communal kitchen
Coffee/tea maker
Daily housekeeping
Wardrobe or closet
In-room safe
  • 11 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Single Room, Shared Bathroom

Highlights

LED TV
Ceiling fan
Shower/tub combination
Shared/communal kitchen
Coffee/tea maker
Daily housekeeping
Wardrobe or closet
In-room safe
  • 6 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Single Room, Private Bathroom

Highlights

LED TV
Ceiling fan
Private bathroom
Shower/tub combination
Shared/communal kitchen
Coffee/tea maker
In-room safe
Daily housekeeping
  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Shared Bathroom

Double Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Double Room, Shared Bathroom

Highlights

LED TV
Ceiling fan
Shower/tub combination
Shared/communal kitchen
Coffee/tea maker
Daily housekeeping
Wardrobe or closet
In-room safe
  • 7 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Quadruple Room, 2 Bedrooms, Private Bathroom

Family Quadruple Room, 2 Bedrooms, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Family Quadruple Room, 2 Bedrooms, Private Bathroom

Highlights

LED TV
Separate bedroom
Ceiling fan
Private bathroom
Shower/tub combination
Shared/communal kitchen
Coffee/tea maker
In-room safe
  • 10 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Double Room, Private Bathroom

Highlights

Patio
LED TV
Ceiling fan
Private bathroom
Shower/tub combination
Shared/communal kitchen
Coffee/tea maker
Daily housekeeping
  • 9 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Standard Double Room, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets

easyHotel London Croydon

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
6.0 out of 10, 1,000 reviews
easyHotel London Croydon

About the neighborhood

Map
49 Brigstock Road, Thornton Heath, England, CR7 7JH

What's nearby

  • Selhurst Park Stadium - 18 min walk - 1.0 mile
  • Crystal Palace Park - 6 min drive - 2.3 miles
  • Clapham Common - 13 min drive - 5.3 miles
  • Big Ben - 24 min drive - 8.7 miles
  • Buckingham Palace - 24 min drive - 8.8 miles

Getting around

  • Croydon Thornton Heath Station - 3 min walk
  • Centrale Tram Station - 4 min drive
  • Heathrow Airport (LHR) - 74 min drive

Restaurants

  • ‪Railway Telegraph - ‬2 min walk
  • ‪Prince George - ‬11 min walk
  • ‪Pawsons Arms - ‬11 min walk
  • ‪Jerk Chicken Cuisine - ‬9 min walk
  • ‪Diners Delight Cafe - ‬6 min walk

About this property

Crystal Lodge Hotel

Hotel located in Bensham Manor
A terrace, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Crystal Lodge Hotel. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking, plus valet parking (surcharge)
  • Smoke-free premises, barbecue grills, and a front-desk safe
  • A 24-hour front desk, tour/ticket assistance, and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Crystal Lodge Hotel feature comforts such as free WiFi and safes.
More amenities include:
  • Shower/tub combinations and free toiletries
  • Communal kitchens, on-request microwaves, and cribs/infant beds

Languages

Arabic, English, French, Hungarian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (GBP 10 per night)
  • Limited onsite parking

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private or shared bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request
  • Shared kitchen access

More

  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 20.0 per stay

Property payment types

Important information

Optional extras

  • Valet parking fee: GBP 10 per night
  • Crib (infant bed) fee: GBP 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel
Crystal Thornton Heath
Crystal Lodge Hotel Hotel
Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel Hotel Thornton Heath

Frequently asked questions

Is Crystal Lodge Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crystal Lodge Hotel?

Self parking is free at this property.

What time is check-in at Crystal Lodge Hotel?

Check-in start time: 1 PM; Check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at Crystal Lodge Hotel?

Check-out is at 11 AM.

Where is Crystal Lodge Hotel located?

Located in Bensham Manor, this hotel is within 9 mi (15 km) of Clapham Common, London Eye, and Big Ben. Buckingham Palace and London Bridge are also within 9 mi (15 km). Croydon Thornton Heath Station is only a 3-minute walk and Selhurst Station is 18 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Crystal Lodge Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 31 out of 201 reviews
Rating 8 - Good. 40 out of 201 reviews
Rating 6 - Okay. 41 out of 201 reviews
Rating 4 - Poor. 33 out of 201 reviews
Rating 2 - Terrible. 56 out of 201 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10

The receptionist was very nice and kind to me.
Stayed 1 night in May 2025

6/10

For a quick, one night stay, at the price, it was adequate.
Stayed 1 night in Feb 2025

8/10

Warm cosy relaxing stay
Stayed 1 night in Dec 2024

6/10

The welcome and customer care were excellent. Clean bedding but other cleaning jacking dirty shower and dusty room.
Stayed 1 night in Feb 2025

4/10

Very small Room, the bathroom is dirty and mouldy. The location was great for convenience.
Stayed 1 night in Oct 2024

10/10

Very reasonably priced rooms. Very clean all the staff as well as cleaners. Basic but everything you need
Stayed 1 night in Jul 2024

8/10

Wonderful staff, the room was very warm and comfortable! Shared bathroom and kitchen were clean too! It felt like more like a large house than a hotel, which might be great for some. The staff had every possible amenity I required and I'm grateful for the extended stay despite my late check in. Just be aware that as it's close to the high street (not necessarily a bad thing), you might get the odd busy traffic noise near you. Good, decent place to sleep for the night for a decent price.
Stayed 1 night in Nov 2024

8/10

Very good could use improvement but it is a great place to stay encouraged to visit there at least once or more
Stayed 2 nights in Feb 2024

10/10

Excellent 👍
Stayed 1 night in Sep 2024

10/10

The gentleman at xheck in was very nice and so helpful Outside of hotel needs some tlc but my room, although basic was clean and comfortable and fitted with my needs Good value would stay again
Stayed 1 night in Oct 2024

6/10

Does what it says on the tin! Needed a place to stay for a night after a festival. Can’t argue with the price, nice and cheap especially for London. The staff member on the desk was very friendly and helpful.
Stayed 1 night in Aug 2024

10/10

The receptionist have great manners
Stayed 1 night in Jun 2024

6/10

It is what it is - essentially a hostel, but with separate rooms. Comfy, clean enough and warm. Friendly & helpful reception staff.
Stayed 1 night in Apr 2024

2/10

Very dirty, poor condition. 2 of 4 guests opted to book other rooms upon seeing the room. Even the staff told us we shouldn’t have bothered with crystal lodge.
Stayed 1 night in Dec 2024

10/10

Nice and friendly staff. Our family room was all new beds so I could sleep well. I just feel bad for another customer. My children were so happy stay here so running around and making noise.
Stayed 8 nights in May 2024

6/10

We were Immediately upgraded by Walid. A very friendly welcome and seemed to be on duty 24/7. It is somewhere ok to get some sleep. Shared toilet and bathroom off putting> However Walid made up for the lodges short comings with his warm welcome
Stayed 1 night in Aug 2024

10/10

My stay at the hotel was a pleasant one for what to expect for the cost. The shower could do with better cleaning... Overall friendly and accommodating staff. Easy access to transport and local shops.
Stayed 2 nights in Aug 2022

2/10

Awful avoid at all costs - not clean, bed broken shower not working water on taps in bathroom would not go off not clean and generally a huge let down.
Stayed 1 night in Aug 2024

2/10

Awful avoid at all costs - not clean, bed broken shower not working water on taps in bathroom would not go off not clean and generally a huge let down.
Stayed 1 night in Aug 2024

6/10

smelt of smoke in the room but otherwise fine. Don't expect too much, good for one or two nights
Stayed 1 night in Aug 2023

10/10

It’s good . Booked for a room with private toilet but had a little problem but was changed for a room with shared bathroom, staffs there were very friendly and helpful. Can’t complain much. Room was very neat and clean.
Stayed 1 night in Nov 2023

6/10

Was nice enough, not overly fancy. Communal bathrooms for rooms which was a little awkward but fine. Rooms were clean but bathroom could be cleaner. Minimal contact with staff but we’re friendly enough when engaged.
Stayed 3 nights in Oct 2023

6/10

The front desk staff were extremely helpful and very knowledgeable with regard to apps. Rooms were very small and tired. Expected a bit more for the price.
Stayed 2 nights in Jul 2022

10/10

The room was too small, not as big as what was seen on the website. The bed couldn't conveniently contain two people. However, Mr Peter, the receptionist that received us, gave us excellent customer service. He made us feel at home. Kudos to him.
Stayed 8 nights in Feb 2024

8/10

I like the location,in the room is comfortable Sure not comfortable with bath room outside and no lift
Stayed 1 night in Sep 2022