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Crystal Lodge Hotel

2.0 star property
Hotel in Thornton Heath with free parking

Choose dates to view prices

Photo gallery for Crystal Lodge Hotel

Interior
Reception
Double Room, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi
In-room safe, iron/ironing board, cribs/infant beds, free WiFi
Fridge, microwave, coffee/tea maker
Crystal Lodge Hotel provides a peaceful retreat in Bensham Manor with its picturesque garden and barbecue area. Travelers enjoy complimentary coffee and tea in the lobby, WiFi access, and can count on helpful staff at the 24-hour front desk whenever assistance is needed.

Reviews

5.6 out of 10

Popular amenities

  • Parking available
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Single Room, Shared Bathroom

Highlights

LED TV
Ceiling fan
Shower/tub combination
Coffee/tea maker
Shared/communal kitchen
Wardrobe or closet
In-room safe
Daily housekeeping
  • 6 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Single Room, Private Bathroom

Highlights

LED TV
Ceiling fan
Shower/tub combination
Private bathroom
Coffee/tea maker
Shared/communal kitchen
Daily housekeeping
In-room safe
  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Shared Bathroom

Double Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Double Room, Shared Bathroom

Highlights

LED TV
Ceiling fan
Shower/tub combination
Coffee/tea maker
Shared/communal kitchen
Wardrobe or closet
In-room safe
Daily housekeeping
  • 7 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Double Room, Private Bathroom

Highlights

Patio
LED TV
Ceiling fan
Shower/tub combination
Private bathroom
Coffee/tea maker
Shared/communal kitchen
Wardrobe or closet
  • 9 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, Accessible, Shared Bathroom

In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Twin Room, Accessible, Shared Bathroom

Highlights

LED TV
Ceiling fan
Shower/tub combination
Coffee/tea maker
Shared/communal kitchen
Wardrobe or closet
In-room safe
Daily housekeeping
  • 8 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room, Shared Bathroom

Triple Room, Shared Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Triple Room, Shared Bathroom

Highlights

LED TV
Ceiling fan
Shower/tub combination
Coffee/tea maker
Shared/communal kitchen
Wardrobe or closet
In-room safe
Daily housekeeping
  • 11 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room, Shared Bathroom

In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Quadruple Room, Shared Bathroom

Highlights

LED TV
Ceiling fan
Shower/tub combination
Coffee/tea maker
Shared/communal kitchen
Wardrobe or closet
In-room safe
Daily housekeeping
  • 12 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Quadruple Room, 2 Bedrooms, Private Bathroom

Family Quadruple Room, 2 Bedrooms, Private Bathroom | In-room safe, iron/ironing board, cribs/infant beds, free WiFi

Family Quadruple Room, 2 Bedrooms, Private Bathroom

Highlights

LED TV
Ceiling fan
Separate bedroom
Shower/tub combination
Private bathroom
Coffee/tea maker
Shared/communal kitchen
Daily housekeeping
  • 10 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
49 Brigstock Road, Thornton Heath, England, CR7 7JH

What's nearby

  • Selhurst Park Stadium - 16 min walk - 0.9 miles
  • Crystal Palace Park - 6 min drive - 2.3 miles
  • Clapham Common - 13 min drive - 5.3 miles
  • Big Ben - 24 min drive - 8.5 miles
  • Buckingham Palace - 24 min drive - 8.8 miles

Getting around

  • Croydon Thornton Heath Station - 3 min walk
  • Centrale Tram Station - 4 min drive
  • Heathrow Airport (LHR) - 74 min drive

Restaurants

  • ‪Pawsons Arms - ‬11 min walk
  • ‪Costa Coffee - ‬5 min walk
  • ‪Da Pizza Box - ‬1 min walk
  • ‪Prince George - ‬11 min walk
  • ‪Yah-So - ‬11 min walk

About this property

Crystal Lodge Hotel

Hotel located in Bensham Manor
A terrace, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Crystal Lodge Hotel. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking, plus valet parking (surcharge)
  • A front-desk safe, concierge services, and a 24-hour front desk
  • Barbecue grills, coffee/tea in the lobby, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Crystal Lodge Hotel feature comforts such as free WiFi and safes.
More amenities include:
  • Shower/tub combinations and free toiletries
  • Communal kitchens, on-request microwaves, and cribs/infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (GBP 10 per night)
  • Limited onsite parking

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private or shared bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request
  • Shared kitchen access

More

  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 1:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 20.0 per stay

Property payment types

Important information

Optional extras

  • Valet parking fee: GBP 10 per night
  • Crib (infant bed) fee: GBP 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators

Property is also known as

Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel
Crystal Thornton Heath
Crystal Lodge Hotel Hotel
Crystal Lodge Hotel Thornton Heath
Crystal Lodge Hotel Hotel Thornton Heath

Frequently asked questions

Is Crystal Lodge Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crystal Lodge Hotel?

Self parking is free at this property.

What time is check-in at Crystal Lodge Hotel?

Check-in start time: 1 PM; Check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at Crystal Lodge Hotel?

Check-out is at 11 AM.

Where is Crystal Lodge Hotel located?

Located in Bensham Manor, this hotel is within 9 mi (15 km) of Clapham Common, London Eye, and Big Ben. Buckingham Palace and London Bridge are also within 9 mi (15 km). Croydon Thornton Heath Station is only a 3-minute walk and Selhurst Station is 18 minutes.

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Reviews

Crystal Lodge Hotel Reviews

5.6

5.8

Cleanliness

5.2

Location

6.8

Staff & service

6.0

Eco-friendliness

5.2

Property conditions & facilities
Rating 10 - Excellent. 31 out of 204 reviews
Rating 8 - Good. 41 out of 204 reviews
Rating 6 - Okay. 42 out of 204 reviews
Rating 4 - Poor. 34 out of 204 reviews
Rating 2 - Terrible. 56 out of 204 reviews

Reviews

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Warm cosy relaxing stay
Stayed 1 night in Dec 2024

8/10 Good

Miss A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crystal Lodge Hotel

Very good could use improvement but it is a great place to stay encouraged to visit there at least once or more
Stayed 2 nights in Feb 2024

4/10 Poor

Dianne

Disliked: Cleanliness, property conditions & facilities
Very small Room, the bathroom is dirty and mouldy. The location was great for convenience.
Stayed 1 night in Oct 2024

10/10 Excellent

zahraa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist have great manners
Stayed 1 night in Jun 2024

6/10 Okay

Catherine

Liked: Staff & service
Disliked: Cleanliness

Cosy welcoming but needs a clean

The welcome and customer care were excellent. Clean bedding but other cleaning jacking dirty shower and dusty room.
Stayed 1 night in Feb 2025

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 👍
Stayed 1 night in Sep 2024

2/10 Terrible

sherry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
U need to explain to person that they are sharing a bathroom with strangers the place was very smelly overall i can't imagine taking kids there i will never refuse or let anyone i know go there is not
Stayed 3 nights in May 2025

4/10 Poor

Lucy

The room I had booked was with a bathroom but the room I was given only had a sink and a shower with a shared bathroom down the hall. They ‘upgraded’ me to a room with more beds but still only had a shower and sink. Shower was really old and over all the room was grungy.
Stayed 1 night in Jul 2025

6/10 Okay

tracey

Liked: Staff & service, room comfort

Thank you Walid

We were Immediately upgraded by Walid. A very friendly welcome and seemed to be on duty 24/7. It is somewhere ok to get some sleep. Shared toilet and bathroom off putting> However Walid made up for the lodges short comings with his warm welcome
Stayed 1 night in Aug 2024

2/10 Terrible

Max

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, poor condition. 2 of 4 guests opted to book other rooms upon seeing the room. Even the staff told us we shouldn’t have bothered with crystal lodge.
Stayed 1 night in Dec 2024

2/10 Terrible

Marcia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

Awful avoid at all costs - not clean, bed broken shower not working water on taps in bathroom would not go off not clean and generally a huge let down.
Stayed 1 night in Aug 2024

4/10 Poor

Louise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very helpful but the bed mattress really uncomfortable and the shared bathroom in need of decorating and modernising. The disappointment was the pictures advertising the property is very misleading I actually thought there was a garden area with seating in fact it was very overgrown and very uninviting. A lot of money paid for this budget hotel for 1 night.

2/10 Terrible

ROSIE

Disliked: Cleanliness, staff & service, property conditions & facilities
Was not very clean at all. The sheets and towels were dirty and we only had a blanket not a duvet and the blankets had burn holes in them. Just all in all didn’t seem very safe and quite unclean.

2/10 Terrible

Amechi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Diappointed.

Not very good. Shower not working well. Almost 10-15 people had to queue up for use of bathroom. Rooms not spacious, beds uncomfortable.
Stayed 6 nights in Nov 2023

4/10 Poor

Andres

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Wouldn’t recommend

The hotel is extremely run down and the bathroom was absolutely filthy. I walked to Tesco to buy bathroom cleaner and mould remover as it was so disgusting. I put a very dirty bath mat outside the room as very unhygienic. No duvet just a used throw, everything old and stained. The staff were friendly and helpful though. They washed the bath mat, got me a new duvet and cover. I just don’t understand why basic cleanliness and guest comfort is not a rule here. We didn’t expect too much for the price we paid but you don’t expect a dirty room. The location is good and free parking a bonus.
Stayed 3 nights in Jun 2023

6/10 Okay

Andy

Liked: Staff & service
Location, staff, excellent. Bathroom needed lots of attention
Stayed 1 night in Jul 2025

8/10 Good

Mavis

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was very nice and kind to me.
Stayed 1 night in May 2025

6/10 Okay

Denepher

For a quick, one night stay, at the price, it was adequate.
Stayed 1 night in Feb 2025

8/10 Good

Ade

Liked: Staff & service, amenities
Wonderful staff, the room was very warm and comfortable! Shared bathroom and kitchen were clean too! It felt like more like a large house than a hotel, which might be great for some. The staff had every possible amenity I required and I'm grateful for the extended stay despite my late check in. Just be aware that as it's close to the high street (not necessarily a bad thing), you might get the odd busy traffic noise near you. Good, decent place to sleep for the night for a decent price.
Stayed 1 night in Nov 2024

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, room comfort

Goid value

The gentleman at xheck in was very nice and so helpful Outside of hotel needs some tlc but my room, although basic was clean and comfortable and fitted with my needs Good value would stay again
Stayed 1 night in Oct 2024

10/10 Excellent

Jéssica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mesmo que seja um lugar mais simples, tem bastante acessibilidade para estação de trem e ônibus. Walid e Peter com toda a hospitalidade deixaram tudo mais tranquilo para mim e minha família. Super recomendo
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Does what it says on the tin! Needed a place to stay for a night after a festival. Can’t argue with the price, nice and cheap especially for London. The staff member on the desk was very friendly and helpful.
Stayed 1 night in Aug 2024

2/10 Terrible

Marcia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

Awful avoid at all costs - not clean, bed broken shower not working water on taps in bathroom would not go off not clean and generally a huge let down.
Stayed 1 night in Aug 2024

10/10 Excellent

Imogen

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonably priced rooms. Very clean all the staff as well as cleaners. Basic but everything you need
Stayed 1 night in Jul 2024

10/10 Excellent

Nozomi

Liked: Staff & service, amenities
Nice and friendly staff. Our family room was all new beds so I could sleep well. I just feel bad for another customer. My children were so happy stay here so running around and making noise.
Stayed 8 nights in May 2024

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