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Crowne Plaza London - Docklands by IHG

Property class: 4

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Photo gallery for Crowne Plaza London - Docklands by IHG

A modern lounge area with leather chairs, a round table, and a large window offering a view of trees and a flag. - Crowne Plaza London - Docklands by IHG (London)
A modern hotel with a red facade, large windows, and a view of the water. - Crowne Plaza London - Docklands by IHG (London)
A hotel room with a large bed, a small side table, a sofa, a window with curtains, and a city view. - Crowne Plaza London - Docklands by IHG (London)
A modern hotel lobby with wooden flooring, seating areas, and a large potted plant. - Crowne Plaza London - Docklands by IHG (London)
A spacious hotel room with a large round table, comfortable seating, a chandelier, and a view of the city through large windows. - Crowne Plaza London - Docklands by IHG (London)
Located close to Excel London and The Arena, Crowne Plaza London - Docklands by IHG provides dry cleaning/laundry services, a bar, and a gym. Indulge in a massage at Rinu, the onsite spa. In addition to a business center and a steam room, guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Double Beds (Mini cooler)

A hotel room with two beds, a desk, a chair, a lamp, and a window with curtains.

Standard Room, 2 Double Beds (Mini cooler)

8.6 out of 10
Excellent
(25 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Accessible

A modern bathroom with a toilet, sink, and shower.

Standard Room, 1 Double Bed, Accessible

8.8 out of 10
Excellent
(15 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a wooden headboard, a wall-mounted artwork, and a bedside lamp.

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room

A hotel room with a bed, desk, chair, lamp, and bedside table.

Standard Room

9.0 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk with a computer, a chair, a TV, and a window with a view.

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed (Mini cooler)

A hotel room with a bed, desk, chair, lamp, and bedside table.

Standard Room, 1 Double Bed (Mini cooler)

9.0 out of 10
Wonderful
(22 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

A hotel room with a large bed, a desk with a computer, a chair, a TV, and a window with a view.

Standard Room, 1 King Bed, Accessible (Minicooler)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room

A hotel room with a large bed, a desk with a computer, a chair, a TV, and a window with a view.

Premium Room

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A hotel room with a bed, desk, chair, and a view of the city.

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed with Sofa bed

A hotel room with a large bed, bedside tables, a desk, a chair, and a television.

Standard Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(11 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Located in Docklands, a neighborhood in London, Crowne Plaza London - Docklands by IHG is near the airport and on the waterfront. Westfield Stratford City and Liverpool Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit London Eye and Natural History Museum. Looking to enjoy an event or a game? See what's going on at Excel London or The Arena. Looking to get your feet wet? Windsurfing and sailing adventures can be found near the property. Visit our London travel guide
Map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL

What's nearby

  • A cityscape with a river, skyscrapers, and a bridge.
    IFS Cloud Royal Docks Station
    3 min walk - 0.2 miles
  • A waterfront building with a modern design, featuring a large overhang and multiple levels.
    Excel London
    4 min walk - 0.3 miles
  • The Crystal
    4 min walk - 0.3 miles
  • Royal Victoria Bridge
    6 min walk - 0.4 miles
  • ISKCON Bhaktivedanta Manor
    15 min walk - 0.8 miles

Getting around

  • Royal Victoria DLR Station
    3 min walk
  • West Ham Station
    5 min drive
  • London City Airport (LCY)
    12 min drive

Restaurants

  • Costa Coffee
    6 min walk
  • Subway
    9 min walk
  • Sandwich & Co.
    5 min walk
  • Urban Garden
    10 min walk
  • Warehouse K
    3 min walk

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  • Free WiFi
  • Restaurant
  • Gym
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 25 per day; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • On the waterfront

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 19.99 per person
  • Self parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Frequently asked questions

Does Crowne Plaza London - Docklands by IHG have a pool?

Yes, this property has an indoor pool.

Is Crowne Plaza London - Docklands by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for GBP 25 per day. Limited spots are available.

What time is check-in at Crowne Plaza London - Docklands by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Crowne Plaza London - Docklands by IHG?

Check-out is at 11 AM.

Where is Crowne Plaza London - Docklands by IHG located?

Located in Docklands, this spa hotel is 0.3 mi (0.4 km) from Excel London and 1.9 mi (3.1 km) from The Arena. River Thames and ABBA Arena are also within 3 mi (5 km). Royal Victoria DLR Station is only a 3-minute walk and Custom House Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crowne Plaza London - Docklands by IHG Reviews

8.8

Excellent

9.2

Cleanliness

8.4

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 565 out of 1001 reviews
Rating 8 - Good. 291 out of 1001 reviews
Rating 6 - Okay. 80 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Jolanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing staff! Nothing was too much trouble for them, and they were incredibly helpful and welcoming. Unfortunately, the breakfast wasn’t great — it was cold and I didn’t really enjoy it.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little far out from heart of the city but a very good stay. Staff is very friendly and very helpful, rooms are clean overall just a great stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The hotel and room was immaculate. We made use of the swimming pool and sauna, also lovely. I called ahead to organise a birthday surprise and the reception colleagues were so helpful and very attentive. A great hotel with very easy transport links to the O2 Arena.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, loved using the hot tub and pool. The food in the restaurant was fabulous. Breakfast was what you would expect for buffet. Room was clean and good but a bit dated. The front reception desk area is currently under renovation, but was no big deal. I would stay there again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a a very family friendly hotel. The pool was a nice amenity with child free times and also times for families. I’d say the staff are the friendliest we’ve ever experienced during a hotel stay!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities
Staff at reception were lovely on checking in and checking out.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Øyvind

Liked: Cleanliness, staff & service, amenities
Staff was very friendly and helpful.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Migdalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant and great. When we got there they stated that they could upgrade our room us to room uñer the seamThe room service menu for after hours should be better. The food was delivered late and it was cold one of the meals was cold..
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for going to a concert at O2 ! Room upgraded which was fab. Breakfast was great. Good selection still at 10am and refilling with freshly cooked food. Leisure facilities great. Enjoyed our stay.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Hanif

Liked: Cleanliness, amenities, property conditions & facilities
Friendly smiling staff who always asked if I needed anything and if all was ok. Lovely atmosphere and aesthetic look of hotel.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Warren

Liked: Cleanliness, property conditions & facilities
Lovely room, good location
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities
Friendly reception. Good swimming pool. Nice food
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Aubrey

Liked: Cleanliness, amenities, property conditions & facilities
Loved this hotel and room. Had an amazing view of the river and transportation was just a short walk away. Will be staying here again
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Shek

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good location
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities
Staff were excellent and helpful
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities
Hotel, rooms, facilities etc spotless. Fantastic hotel. The staff couldn't have been more friendly and helpful throughout our stay.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Brett

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Dinner was awesome, everything I ordered was cooked perfectly, surprisingly well!! Front desk staff is THE BEST, especially for this class of hotel. Restaurant staff was extremely attentive and helpful. Breakfast kitchen CANNOT COOK. Had to send back poached eggs twice because of runny whites. Hollandaise was TERRIBLE. Their creative ideas of eggs benedict, basically everything was horrible. The buffet was just... Bad. Over cooked sausage, gooey scrambled eggs, green bananas, overly ripe watermelon. Cheese and meet were on point. The Spa is a festering wart. DON'T WASTE YOUR MONEY!!! And they show Muslim men to bring their toddler daughters into the LOCKER ROOM. Yes, 3/4 year old girls walking around a locker room with naked men in the sauna and showers. The hot tub is a luke warm bath.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good business hotell

Greate place, big and nice rooms. !
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Irodakhon

Liked: Cleanliness, staff & service, amenities
Staff was good, breakfasts were amazing
Stayed 7 nights in Jul 2025
Verified review

10/10 Excellent

Lizzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, helpful staff Comfy bed & lovely pool
Stayed 1 night in May 2025
Verified review

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities
Brilliant room and great location for work
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities
Lovely friendly staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Paul Andrew

Liked: Cleanliness, staff & service, amenities
Great stay! Ideal location for the London Excel. Leisure facilities being upgraded, but good despite the ‘works’. Would stay again for sure.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Room was clean, towels topped up and spacious for 2 adults and 2 children
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly
Stayed 1 night in Sep 2025