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Prime Inn Hotel

Property class: 2.5

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Exterior - Prime Inn Hotel (London)
Staircase - Prime Inn Hotel (London)
Reception - Prime Inn Hotel (London)
Room - Prime Inn Hotel (London)
Room - Prime Inn Hotel (London)
Close to Marble Arch and Hyde Park, Prime Inn Hotel has plenty to offer. Guests can connect to free in-room WiFi.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free WiFi
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 5 of 5 rooms

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Room

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Room

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Room

Standard Triple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Single Room

Children's theme room

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Quadruple Room

Room

Family Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Located in London City Centre, a neighborhood in London, Prime Inn Hotel is near a metro station. Marble Arch and Royal Albert Hall are notable landmarks, and the area's natural beauty can be seen at Hyde Park and Kensington Gardens. London Eye and Natural History Museum are not to be missed. Visit our London travel guide
Map
92 Sussex Gardens, London, England, W2 1UH

What's nearby

  • A river with boats, a gazebo, and autumn trees.
    Hyde Park
    7 min walk - 0.4 miles
  • A statue of a woman holding a torch, with a golden roof and intricate architectural details in the background.
    Kensington Gardens
    7 min walk - 0.4 miles
  • A street sign for Oxford Circus Station with directional signs for Carnaby Street, Soho, and Tottenham Road.
    Oxford Street
    12 min walk - 0.7 miles
  • A large white archway with statues, surrounded by trees and buildings.
    Marble Arch
    14 min walk - 0.8 miles
  • The Grosvenor Victoria Casino London
    4 min walk - 0.3 miles

Getting around

  • London Paddington Station
    6 min walk
  • Paddington Underground Station
    6 min walk
  • Heathrow Airport (LHR)
    51 min drive

Restaurants

  • Blank Street Coffee
    5 min walk
  • Paramount Lebanese Kitchen
    5 min walk
  • The Dickens Tavern
    5 min walk
  • The Fountains Abbey
    3 min walk
  • The Mughal's
    4 min walk

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  • Housekeeping
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Limited onsite parking

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Electric kettle

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Frequently asked questions

Is Prime Inn Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at Prime Inn Hotel?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Prime Inn Hotel?

Check-out is at 11:00 AM.

Where is Prime Inn Hotel located?

Located in London City Centre, this hotel is within a 10-minute walk of Hyde Park and Kensington Gardens. Oxford Street and Marble Arch are also within 15 minutes. Paddington Underground Station is 6 minutes by foot and Edgware Road (Circle Line) Underground Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Prime Inn Hotel Reviews

7.0

Good

7.0

Cleanliness

8.0

Location

7.8

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 16 out of 126 reviews
Rating 8 - Good. 50 out of 126 reviews
Rating 6 - Okay. 41 out of 126 reviews
Rating 4 - Poor. 12 out of 126 reviews
Rating 2 - Terrible. 7 out of 126 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service
Good budget hotel, very clean, decent breakfast
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and pleasant and ALL the staff were helpful. I would definitely stay again.
Stayed 1 night in Mar 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price. Comfortable bed, reasonable size room.
Stayed 1 night in Jun 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Checked in quickly, parking was onsite. Room was very much what you expect, for the price. Customer service was courteous and helpful.
Stayed 1 night in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and clean hite... Have a price competitiveness....
Stayed 1 night in Nov 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Ideal location for Hyde park. Easy walking distance. Buses n tube within easy reach too. Dining room very small.in reality would not get four people around a table.
Stayed 2 nights in Jul 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Very clean and cozy. But the ceiling in the room needs renovation.
Stayed 6 nights in Jun 2019
Verified review

6/10 Okay

Liked: Staff & service
If you're offered room no. 2 dont take it, it's a dungeon & should never be classed as a bedroom. Breakfast is very basic unless you like cake.
Stayed 2 nights in Nov 2019
Verified review

6/10 Okay

Good for one night

Checked in fine, room ok, flowery bedding a bit of a put off as can hard marks and stains etc, stupid little tv mounted on the wall pretty much behind the door is the worst possible place it could be. Coffee and milk in room ok. Breakfast doesn’t start until 7:30 which is really annoying as I was leaving at 7
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The Classic is situated off the main road with a driveway in front of the hotels along a stretch of Sussex Gardens, so useful for unloading bags and for taxis to draw up direct to the entrance. We were even able to get parking outside the next door hotel, for the 3 days we were there, organised by Amees. Reception, cleaning and catering staff were cheerful and helpful and efficient. Inclusive breakfast good value, scrambled eggs soft and fresh, dining room clean. Amees actually managed to get a desk built for my husband to use his computer during the day. Very nice check-out by Nayeem. Thank you Classic!
Stayed 1 night in May 2018
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

London Visit

A short weekend visit in London staying at Classic Hotell. I know prices are high in London but! Hotel overpriced staying in a tiny room (6 sqm) with no sofa/ chair to sit and enjoy your coffee/ bear and watch television etc. A tiny (computer screen) TV at the end of the bed, it was only space for a bed. The room was tiny with almost no space to put your bag and a tiny bathroom/ shower. The room was not suitable to sit and relax or sit and do some work (if needed) it was only for sleeping. Breakfast is served in a tiny lounge in the basement with few seats, and ordinary/ typical breakfast with cereal/ eggs and toast, coffee and tea. There is no restaurant at hotel so dining has to be elsewhere in the neighbourhood with many restaurants available, or travel to the city centre for other restaurants etc. Its more like a backpackers than a hotel. For the same price you will get a "normal" hotel room. The Area is ok with many restaurants and close to Paddington station, 7-10 minutes walk, with makes it easy to commute to other parts of London and the Airport. From Paddington you can take the underground to the whole of London fairly easy by changing between the different lines. Also access to national train-lines, and to and from LHR airport (20 min) £22 you can also use the underground to LHR. London has many tourist attraction to offer along Thames and other places so there is no problem to spend the day out of the hotel and just come back for sleeping.
Stayed 2 nights in Oct 2018
Verified review

6/10 Okay

Liked: Staff & service
Tolle Lage, aber sehr einfaches und altes Hotel. Wenn man nur zum Übernachten da ist, ist es völlig ok. Sehr nette Mitarbeiter. Wir kommen gern wieder
Stayed 5 nights in Apr 2022
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort

Grubby not been cleaned

This is a really basic hotel - it's a room with a cupboard doing an impression of a bathroom. The room was tired and grubby and the floor was rotten and looked like it hadn't been cleaned at all this year! The shower was cold and they told us there would be no breakfast served due to covid!?? So the breakfast we'd paid for, we didn't get! The walls were so thin that we could here every noise from the family staying in the next room. If you want to literally just have somewhere to lay your head this is ok otherwise stay somewhere else. Surprised Hotels.com advertise this hotel!!
Stayed 2 nights in Dec 2021
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities

Good for the price

For the price the beds were nice, comfortable and clean But the bathroom was a joke, the toilet leaked and although I reported it ,it wasn’t sorted, so we had to put towels on the floor and the hot water took about 10 minutes to come through. The shower had a horrible rusty shower hose and shower shelves
Stayed 2 nights in Dec 2021
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor Quality

No Towels, dirty sheets and the sink was standing in your space for your legs when you are going to the loo...
Stayed 1 night in Oct 2021
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Venligt og hjælpsomt personale i receptionen. Som sådan, var der rent og pænt. Men værelsets stand var desværre meget dårligt.
Stayed 3 nights in Oct 2021
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Just what I expected

Booked in on Friday 27th Aug and just what I expected from a 2* hotel. friendly staff, no breakfast due to Covid.....Wait other places are open!!!! Good location and plenty of places to eat.
Stayed 1 night in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, room comfort
Nice location, clean room, hairdryer not working.
Stayed 3 nights in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

better than expected

This is a brilliant little budget hotel, guy on reception friendly and helpful and the room was massive! Only complaint was being charged £15 to park on the completely empty road outside which the guy put straight in his pocket!
Stayed 1 night in Jun 2020
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort

nice stay Will come again.

Very Nice stay in the familyroom on top floor. Only bad thing, the Windows was in a very bad condition. Overall lovely stay with my sister, mother and grandmother.
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Bello lo stile classico, camera tripla un po' piccola, colazione molto buona. Nel complesso servizi non eccelsi ma essenziali. Ottima la posizione a 5 minuti da Paddington Station. Unica nota negativa il dover aspettare 10 minuti fuori dall'Hotel una sera alle 20 in quanto il personale della reception era momentaneamente uscito. Ma stia scherzando?
Stayed 5 nights in Dec 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Room comfort
(1) location is good. (2) staff are nice and helpful, (3) the breakfast room is very small and always crowdy, (4) breakfast is of low standard, (5) wifi is stable, (6) the family room is tiny but warm
Stayed 4 nights in Dec 2019
Verified review

6/10 Okay

お金をかけずに滞在するのであれば良いのではないでしょうか。ホテルでの寛ぎは期待しないでください。また、重いスーツケースを持った旅行者には不向きです（エレベーターがありません）
Stayed 5 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De ontbijtzaal was aan de te kleine kant. Niet alle gasten konden sochtends tegelijk plaats nemen. Ontbijt daarentegen was prima.
Stayed 3 nights in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Customer service deserves full 5 stars! Good location. Nice breakfast. One should take into consideration that this hotel has steep stairs, very narrow and soft beds, poor isolation from windows and door. However, a good choice among hotels in this class and this location.
Stayed 3 nights in Nov 2019