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Lobby - (London)
Interior - (London)
Room - (London)
Staircase - (London)
Reception - (London)

Reviews

5.4 out of 10

Popular amenities

  • Free WiFi
  • Breakfast available
  • Parking available
  • Laundry
  • 24/7 front desk

Room options

About the neighborhood

Map
144a Mare Street, Hackney, London, England, E8 3SG

What's nearby

  • Here at Victoria Park, London you have everything! Spanning across East London you will also find a number of events and a canal. Great for cycling, running, kids play area x 3, boating, cafe - good food and good times! #LifeAtExpedia #AugustReflections
    Victoria Park
    6 min walk - 0.4 miles
  • Pantomime at the Hackney Empire
    Hackney Empire
    10 min walk - 0.6 miles
  • London featuring signage, street scenes and markets
    Brick Lane
    5 min drive - 1.5 miles
  • London Fields
    3 min walk - 0.2 miles
  • Broadway Market
    4 min walk - 0.3 miles

Restaurants

  • Saint Monday
  • The London Fields
  • Finch Cafe
  • Rosa's Thai
  • Pockets

Similar properties

Interior entrance
CityStay Hotel
  • Free WiFi
  • Parking available
  • Housekeeping
  • 24/7 front desk
6.0 out of 10, 448 reviews
CityStay Hotel
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Reviews

Reviews

5.4

5.4

Cleanliness

5.8

Location

6.0

Staff & service

5.0

Property conditions & facilities
Rating 10 - Excellent. 6 out of 129 reviews
Rating 8 - Good. 29 out of 129 reviews
Rating 6 - Okay. 36 out of 129 reviews
Rating 4 - Poor. 27 out of 129 reviews
Rating 2 - Terrible. 31 out of 129 reviews

Reviews

2/10 Terrible

Liaz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn’t even stayed there it was filthy and disgusting.. toilet was out of order bedsheets were filthy curtains were half broken carpet was nasty smell… the list is too long to write in short the hotel was pathetic that after even 7 hours drive we didn’t stayed there and came out straight away .
Stayed 1 night in Aug 2021

8/10 Good

lamis

Liked: Cleanliness, staff & service

Good

Good But the mattress is not good
Stayed 1 night in May 2021

8/10 Good

EDILENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SATISFATORIA

O hotel é bem localizado, perto de condução de bus e metro. Também perto de mercado, e outros stores e estabelecimentos úteis. Ponto não tão bom é não ter café da manha. Já o atendimento é muito bom, sempre atenciosos, procuram nos atender no que precisamos. Direito à ferro de passar, tábua, secador, e até adaptador de tomada emprestado. Tivemos frutas, balas e garrafinhas dágua distribuidos no final do ano. Muito hospitaleiros, recomendo.
Stayed 9 nights in Dec 2019

6/10 Okay

sunny

Liked: Cleanliness
Disliked: Property conditions & facilities

Just ok

It was ok. Very far from the center. Was hard finding the hotel at night.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is as shabby as it gets. The first room offered was totally unsuitable - the lights didn’t work. The bathroom was tiny and the drawers were filthy. Having moved to a slightly larger room where the lights worked, it was as shabby. They wanted a deposit of £20 to use the remote control for the small tv in the room. I didn’t use it. The location is by a 24 hour petrol station so it’s noisy. There is limited parking on site if you can find the hotel. There’s a sign to the left of the petrol station for this hotel, but it’s actually down a cul de sac and not signposted. There are claims of a breakfast included - a sign on the door of the room, but when I asked the member of staff on duty, he said that it was an old sign and no breakfast was offered. Quite glad actually. Overall this is a place you won’t revisit, but if you have to stay in East London for one night, you won’t die.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

מלון מזעזע

מלון מלוכלך. אין סבון ותמרוקים. עובש בשרותים. אין טלויזיה. לא רוקנו פח זבל בחדר. לא מומלץ להתקרב. אני מתפלא שהוטלס דוט קומ משווקת את המלון. לא להתקרב!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stay

Nice for a short trip. Don’t expect much.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing the bedding was clean rooms were clean the building was clean it was closer to public transport, shops and restaurants everything was in easy reach
Stayed 3 nights in Aug 2019

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was Dirty smelly And and In need of been done up we will never stay again their
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Usually I am happy to leave a glowing review. Sadly this will not be the case in this instance. Appalling service at the front desk, half hour to check in, complete lack of security, absolutely no amenities, not even a drinking glass, shockingly bad bathroom space and very poor shower, dirty bed sheets, TV the size of a postage stamp. Other than that, a great experience.
Stayed 1 night in Jun 2019

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, room comfort
This hotel is not worth booking even at a cheap price unless you are prepared to sleep in filth. Staff just shrug their shoulders when you complain, and refuse to refund unspent nights, expedia are no help either. Stained Duvets, mouldy ensuites. But it does have parking :-(
Stayed 3 nights in Nov 2018

8/10 Good

YUSUF

Liked: Cleanliness, property conditions & facilities, room comfort

Not good or Bad - decent price, clean

not good and not bad... overall for the price its positive
Stayed 2 nights in Oct 2018

4/10 Poor

Geoffroy

Disliked: Cleanliness

cher pour ce que c'est

hotel pas facile à trouver. l'entrée n'inspire pas confiance. Le responsable n'etait pas au courant que nous etions là suite à un relogement. et comme le premier soir (sur 3 nuits) la chambre a été remise en location, nous nous sommes retrouvés avec une personne entrante (!!!) dans la chambre au milieu de la nuit (surbooking). donc surbooking apres un relogement = galère inacceptable. mes filles n'ont plus dormi de la nuit et on a meme mis des valises derriere la porte pour eviter un recidive. à part cela, la chambre n'etait pas propre. des grosses taches de moisissures etaient dans la salle de bain
Stayed 3 nights in Oct 2018

6/10 Okay

Charlotte

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was disgusting! Couldn't even use the shower because of the dirt. Room itself was clean and bed was comfy. Just wish we could have had a shower in the morning to freshen up. Staff are lovely. Very little space for parking.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness

Could have been cleaner.

It's a shame the bathroom wasn't clean. The room was small. Condition of the duvet inside the cover was revolting.
Stayed 1 night in Oct 2018

8/10 Good

Louise

Good

It was good apart from problems with check in
Stayed 1 night in Sep 2018

2/10 Terrible

kemi

Disliked: Cleanliness, property conditions & facilities, room comfort

Difficult to locate

Lovely staff, however beds were broken we couldn't open doors from inside, beds not clean
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not very pleasant stay. Very noisy and no parking. Would stay here again
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
This hotel is in terrible conditions, would use it just as a last resource, the neighborhood is also quite sketchy. Still I would never submit a bad review if it wasn't for a member of the staff who was so rude to me and my family, he had the worst attitude, we just tried to keep a smiley face and hope to be over with our visit soon.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveler

Ok for one night stay if going to an event in London. Room small but acceptable. It’s fine to have a bed for the night but you wouldn’t spend anymore time in the hotel other than to sleep
Stayed 1 night in Jun 2018

6/10 Okay

Jeff

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Ok stay

PHOTOS ON GOOGLE ARE OF A HOLIDAY INN AND NOT OF THE HOLIDAY CITY INN!! Location was great for working at Tobacco Dock. Hotel was not easy to find, however, the staff in the petrol station are used to being asked. The room was basic, which is what I expected, however, the standard of cleaning was very poor; stains on the walls of the room, the shower looked as though it was rarely cleaned (if at all) as did the curtains. The staff on duty was very friendly and helpful. Parking is limited.
Stayed 1 night in Jun 2018

8/10 Good

suzanne, Norfolk

Liked: Cleanliness, room comfort
Overall good budget hotel
Stayed 1 night in May 2018

4/10 Poor

Luca

Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible hospitality

Very rude front of house staff Cleanliness of the room left a lot to be desired Constant draft through the windows both in the bathroom & the room itself

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a double room could just fit suitcase in. Shower filthy and noisy. Tv didnt work.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly

Me and a friend shared a room whilst seeing an event close by that ended at 3am. The staff were nothing but friendly and attentive. Would definitely stay again and would recommend as it was everything we needed
Stayed 1 night in Mar 2018