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citizenM London Victoria Station

4.0 star property
Travelers find British charm at this Victoria Station hotel, where Westminster Abbey beckons nearby and remote work thrives with fast WiFi and dedicated spaces

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Property amenity - citizenM London Victoria Station (London)
Interior - citizenM London Victoria Station (London)
Interior detail - citizenM London Victoria Station (London)
Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk - citizenM London Victoria Station (London)
Exterior - citizenM London Victoria Station (London)
Located in central London, citizenM London Victoria Station offers modern comfort with thoughtful touches. Enjoy the daily manager's reception, dine at CanteenM, or have coffee at the café. Public WiFi, coworking areas, and helpful staff are available throughout your stay.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.6 out of 10
Exceptional
(15 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Near a metro station, citizenM London Victoria Station is in London City Centre, a walkable area in London with great shopping. Buckingham Palace and Westminster Abbey are notable landmarks, and some of the area's popular attractions include London Eye and Natural History Museum. Check out an event or a game at Royal Albert Hall, and consider making time for Madame Tussauds Wax Museum, a top attraction not to be missed. Guests love the property's location for the sightseeing. It's also convenient to public transportation: Victoria Underground Station is 4 minutes by foot and St. James's Park Underground Station is 10 minutes. Visit our London travel guide
Map
292 VAUXHALL BRIDGE ROAD, London, England, SW1V 1AE

What's nearby

  • Westminster Cathedral
    Westminster Cathedral
    1 min walk - 0.1 miles
  • Apollo Victoria Theatre
    Apollo Victoria Theatre
    2 min walk - 0.1 miles
  • Victoria Palace Theatre
    Victoria Palace Theatre
    3 min walk - 0.2 miles
  • Buckingham Palace, Westminster, London
    Buckingham Palace
    10 min walk - 0.6 miles
  • Victoria Station Travel Information Centre
    3 min walk - 0.2 miles

Getting around

  • London Victoria Station
    3 min walk
  • Victoria Underground Station
    4 min walk
  • London City Airport (LCY)
    58 min drive

Restaurants

  • Wetherspoons
    5 min walk
  • Hermanos Colombian Coffee Roasters
    3 min walk
  • The Duke of York
    2 min walk
  • Flat Iron
    4 min walk
  • McDonald's
    3 min walk

About this property

citizenM London Victoria Station

Upscale property near Buckingham Palace
Close to Westminster Abbey and Big Ben, citizenM London Victoria Station provides a free daily manager's reception, a coffee shop/cafe, and a bar. The on-site restaurant, CanteenM, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a 24-hour business center.
Additional perks include:
  • Buffet breakfast (surcharge), an elevator, and multilingual staff
  • A 24-hour front desk, coworking spaces, and a front-desk safe
  • A water dispenser, luggage storage, and a TV in the lobby
  • Guest reviews give top marks for the breakfast, helpful staff, and proximity to public transit
Room features
All 226 rooms include comforts such as premium bedding and iPads, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch flat-screen TVs with digital channels
  • Heating, housekeeping, and desks

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Interior detail
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  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • canteenM
  • CanteenM

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels
  • iPad
  • iPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an access code
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20.50 per person
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

London Victoria Station
Citizenm London Victoria
citizenM London Victoria Station Hotel
citizenM London Victoria Station London
citizenM London Victoria Station Hotel London

Frequently asked questions

Is citizenM London Victoria Station pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This property doesn't offer parking.

What time is check-in at citizenM London Victoria Station?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at citizenM London Victoria Station?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is citizenM London Victoria Station located?

Located in London City Centre, this property is within a 15-minute walk of Victoria Station Travel Information Centre, Buckingham Palace, and Westminster Abbey. Hyde Park and Big Ben are also within 1 mi (2 km). Victoria Underground Station and London Victoria Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

citizenM London Victoria Station Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1568 out of 2067 reviews
Rating 8 - Good. 363 out of 2067 reviews
Rating 6 - Okay. 87 out of 2067 reviews
Rating 4 - Poor. 26 out of 2067 reviews
Rating 2 - Terrible. 23 out of 2067 reviews

Reviews

Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for tourist! Near and easy transportation to all the major attractions. Nice staff, clean!!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very modern and food was excellent
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities
The hotel is in a great location. The staff was great, room was clean, hotel in good shape. Would definitely stay here again.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is steps away from Victoria Station and within 20 minutes walk from Westminster Abbey, Buckingham Palace. The lobby design is both modern and anesthetically appealing. The staff is wonderful
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

SHAGHAYEGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff and convenient location. I just wish there was a kettle/coffee maker in the room.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jaci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and place was kept up very nice. Will come back for sure the next time i’m in Victoria.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jermel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and attentive. The location is perfect. Close to restaurants, plays and major attractions. Also, the hotel was very clean and tidy with a trendy and hip vibe! Would definitely stay here again and recommend to anyone coming to London.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kemal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an nice experience at the citizenm hotel, the rooms were clean and the ipads were easy and also fun to use. The staff are really friendly and explained everything nicely and understanding to us. Overall i am happy and wohls recommend it aswell.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and clever property. Great location near Victoria station and walking distance to beautiful St James park and many of the main tourist attractions. We were delighted with the modern room which had everything we needed and a very cool system controlled by iPad. It was quiet for sleeping but fun and bustling in the lobby during the day. Staff was lovely.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jamieson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Victoria station 4 min walk. Awesome staff, nice lobby, 24 hour bar, I will stay again.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Super helpful great staff, breakfast, quiet and comfortable room great location.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Yoshiteru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs were excellent. Very professional with knowledge and kindness.
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money and a Monday night, comfy bed, friendly staff and I secretly love all the slightly gimmicky lighting/mood stuff!
Stayed 1 night in Mar 2026
Verified

8/10 Good

ERNEST

Liked: Cleanliness, amenities, property conditions & facilities
Hotel and staff were great!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, amenities
Room was spotless very modern , staff was very pleasant and helpful
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jamieson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is attentive, friendly and helpful. Lobby is where it’s at. Rooms are small but perfectly designed. Location is handy to all your needs and wants. Will be staying here again without a doubt.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Easy check in, super clean!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Stephan

Liked: Cleanliness, property conditions & facilities
Incredible staff, perfect location, tasty breakfast buffet, and the room is always reliably well-apportioned and comfortable. I always stay at this CitizenM when I’m in London—highly recommended!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Juan Jose

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and good size. The location of the hotel is perfect and the staff is always attentive and willing to go the extra mile.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Beatriz

Liked: Cleanliness, amenities, property conditions & facilities
Love the hotel style! And super clean. I’ll definitely stay there again!!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for transportation. The staff was very helpful. The rooms were very clean and fresh. Great place for the price
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Isa

Liked: Cleanliness, amenities, property conditions & facilities
Ok stayed 1 night. Was able to get an early check in.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jarkko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean. Soundproof windows, friendly staff. Excellent breakfast, Excellent location for tourist.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at a CitizenM and we are now fans! The lobby was fantastic. Full restaurant and coffee bar. Plenty of seating both for working or leisure. The staff was helpful and friendly and very accommodating letting us check in early. The room was MUCH smaller than anticipated but completely adequate. Very clean. This location is walkable to so much of London must sees! Restaurants and coffee houses galore!
Lobby
Lobby
Lobby
Lobby decor
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, amenities, property conditions & facilities
Room was excellent, with city views. Clean an smooth check in/out process
Stayed 1 night in Jan 2026