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citizenM London Victoria Station

Property class: 4

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Photo gallery for citizenM London Victoria Station

A modern lounge area with a green sofa, a wooden coffee table, and a colorful rug. - citizenM London Victoria Station (London)
A person preparing a drink at a bar with a large window in the background. - citizenM London Victoria Station (London)
A modern living room with a sofa, armchairs, a TV, and a bookshelf filled with books and decorative items. - citizenM London Victoria Station (London)
A modern living room with two yellow armchairs, a small orange table, and a bookshelf filled with books and decorative items. - citizenM London Victoria Station (London)
A modern hotel with a grid of windows and a colorful mural on the left. - citizenM London Victoria Station (London)
Close to Buckingham Palace and Westminster Abbey, citizenM London Victoria Station provides a free daily manager's reception, a coffee shop/cafe, and a bar. The on-site restaurant, CanteenM, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a 24-hour business center.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar

Room options

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, and a small bathroom area.

Room, 1 King Bed

8.8 out of 10
Excellent
(24 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

A modern hotel room with a large bed, a desk, a chair, and a small bathroom area.

Room, 1 King Bed (High Floor)

9.4 out of 10
Exceptional
(30 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A modern hotel room with a bed, a desk, and a view of the city.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (View)

A modern hotel room with a large bed, a desk with a computer, a window with a city view, and a mounted TV.

Room, 1 King Bed (View)

7.0 out of 10
Good
(2 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Near a metro station, citizenM London Victoria Station is in London City Centre, a walkable area in London with great shopping. Buckingham Palace and Westminster Abbey are notable landmarks, and some of the area's popular attractions include London Eye and Natural History Museum. Looking to enjoy an event or a game? See what's going on at Royal Albert Hall, or consider Excel London for a night out. Guests love the hotel's location for the sightseeing. It's also convenient to public transportation: Victoria Underground Station is 3 minutes by foot and St. James's Park Underground Station is 10 minutes. Visit our London travel guide
Map
292 VAUXHALL BRIDGE ROAD, London, England, SW1V 1AE

What's nearby

  • A large, ornate building with a central dome and multiple towers.
    Westminster Cathedral
    1 min walk - 0.1 miles
  • A theater entrance with a red double-decker bus parked outside.
    Apollo Victoria Theatre
    2 min walk - 0.1 miles
  • The exterior of the Victoria Palace Theatre with ornate architectural details and a modern glass building in the background.
    Victoria Palace Theatre
    3 min walk - 0.2 miles
  • A classical fountain with statues, a golden angel, and a neoclassical building in the background.
    Buckingham Palace
    10 min walk - 0.6 miles
  • Victoria Station Travel Information Centre
    3 min walk - 0.2 miles

Getting around

  • London Victoria Station
    3 min walk
  • Victoria Underground Station
    3 min walk
  • London City Airport (LCY)
    58 min drive

Restaurants

  • The Duke of York
    2 min walk
  • Wetherspoons
    5 min walk
  • Market Halls Victoria
    3 min walk
  • Hermanos Colombian Coffee Roasters
    3 min walk
  • Costa Coffee
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • canteenM
  • CanteenM

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels
  • iPad
  • iPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20.50 per person
  • Late check-out fee: GBP 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is citizenM London Victoria Station pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at citizenM London Victoria Station?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at citizenM London Victoria Station?

Check-out is at 11:00 AM. Late check-out is available for GBP 25 (subject to availability).

Where is citizenM London Victoria Station located?

Located in London City Centre, this hotel is within a 5-minute walk of Victoria Palace Theatre and Victoria Station Travel Information Centre. Buckingham Palace and Westminster Abbey are also within 15 minutes. Victoria Underground Station and London Victoria Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

citizenM London Victoria Station Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1529 out of 2037 reviews
Rating 8 - Good. 369 out of 2037 reviews
Rating 6 - Okay. 90 out of 2037 reviews
Rating 4 - Poor. 24 out of 2037 reviews
Rating 2 - Terrible. 25 out of 2037 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location staff wonderful.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff , super friendly and helpful
Stayed 6 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay again in my go-to Victoria hotel. Friendly staff and cute clean room with really comfy bed. Room could have been slightly warmer on arrival and bar menu a little more variety but forced me to wander out for dinner which is no bad thing.
Stayed 1 night in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, really helpful and friendly staff. Good price.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Excellent, central location, comfortable rooms, and the staff is always brilliant. Highly recommended as a base for your London travels!
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the Citizen M Victoria! It was very clean, full of whimsical art, and the Ambassadors were fantastic! It’s also near the Victoria Station, which made it easy to get around the city. I will stay there again at my next visit.
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location! Amazing service! Amazing amenities!!!!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location - very close to the tube, bus stops, theaters, restaurants, shopping. Hotel was clean and well maintained. Staff was friendly. Beds were comfortable. Hotel rooms are VERY small - 2 people and luggage was a tight fit and the bathrooms have no privacy.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel in London! Great technology, comfortable King beds, quiet room, very clean and new!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique boutique hotel. Quiet and nice.y appointed. Very close to Victoria Station and an easy walk to other highlights.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff! Good location for Buckingham, Parliament, Westminster Abbey and others. Very easy check in and check out.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome place to stay in London! The staff was super helpful and friendly. The hotel has a great trendy vibe and was very clean.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot, super friendly staff
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Near by restaurants. Close to Victoria Station Metro. Room is small but was not an issue for us. The width of the room was that of a king bed length. The bed was up against the window. Person closest to the window had to climb over the bed to get settled in. It was an oddity but overall we loved the room.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful at check in, working behind the bar and for breakfast. Convenient location for Victoria main line/tube station.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Super helpful great staff, breakfast, quiet and comfortable room great location.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff Great comfortable lobby with games and pillows and good coffee Safe neighborhood
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You know exactly what you are going to get with this hotel. Clean, comfortable with good staff.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to explore London. Comfortable king size bed! Excellent hotel!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very modern and food was excellent
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very friendly and helpful. Only reason I’m not giving 5 stars is that we booked a king bed, but didn’t find out until we got there that the bed was up against 3 walls meaning one person had to crawl over another to get out (not convenient when having to use the toilet in the middle of the night).
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The hotel is in a great location. The staff was great, room was clean, hotel in good shape. Would definitely stay here again.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Room is very small, but we’re small so not too uncomfortable. If you are a big person beware
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Quick in and out. Perfect location!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for tourist! Near and easy transportation to all the major attractions. Nice staff, clean!!
Stayed 1 night in Mar 2026