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citizenM London Bankside

4.0 star property

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Lobby sitting area - citizenM London Bankside (London)
Building design - citizenM London Bankside (London)
Property amenity - citizenM London Bankside (London)
Exterior - citizenM London Bankside (London)
Lobby sitting area - citizenM London Bankside (London)
Experience the vibrant atmosphere of citizenM London Bankside, where modern comfort meets art and culture. Begin your day with a meal at canteenM, then explore Borough Market and London Bridge. Stay connected with in-room WiFi or get work done at the 24-hour business center.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(8 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in London City Centre, a neighborhood in London, citizenM London Bankside is near a metro station. Tate Modern and The Arena are cultural highlights, and some of the area's notable landmarks include London Bridge and St. Paul's Cathedral. Don't miss out on a visit to London Eye. Visit our London travel guide
Map
20 Lavington Street, Surrey House, London, England, SE1 0NZ

What's nearby

  • Thames River
    Thames River
    6 min walk - 0.3 miles
  • Tate Modern (the disused Bankside power station) London, England, UK, Europe in the late afternoon; Shutterstock ID 34340707; Purchase Order: -
    Tate Modern
    7 min walk - 0.4 miles
  • Borough Market
    Borough Market
    7 min walk - 0.4 miles
  • The Shard
    The Shard
    10 min walk - 0.6 miles
  • London Bridge
    London Bridge
    12 min walk - 0.7 miles

Getting around

  • Southwark Underground Station
    7 min walk
  • London Bridge Station
    11 min walk
  • Heathrow Airport (LHR)
    54 min drive

Restaurants

  • Caravan London Bridge
    2 min walk
  • LEON
    3 min walk
  • The Distillery Bar
    3 min walk
  • The Table Café
    2 min walk
  • The White Hart
    3 min walk

About this property

citizenM London Bankside

Upscale boutique hotel near Tate Modern
Located close to Borough Market and London Bridge, citizenM London Bankside provides a coffee shop/cafe, a bar, and a 24-hour business center. Be sure to enjoy a meal at canteenM, the on-site restaurant. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Multilingual staff, a banquet hall, and a water dispenser
  • A front-desk safe, smoke-free premises, and luggage storage
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 192 rooms boast comforts such as premium bedding and iPads, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Heating and fans
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch Smart TVs with cable channels
  • Wardrobes/closets, refrigerators, and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • cloudM

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20.50 per person
  • Late check-out fee: GBP 29 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed at the property after midnight.

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Frequently asked questions

Is citizenM London Bankside pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

CitizenM London Bankside doesn't offer parking.

What time is check-in at citizenM London Bankside?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at citizenM London Bankside?

Check-out is at 11 AM. Late check-out is available for GBP 29 (subject to availability).

Where is citizenM London Bankside located?

Located in London City Centre, this boutique hotel is within a 10-minute walk of Tate Modern and Borough Market. The Shard and London Bridge are also within 15 minutes. Southwark Underground Station is 7 minutes by foot and Borough Underground Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

citizenM London Bankside Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 715 out of 1045 reviews
Rating 8 - Good. 230 out of 1045 reviews
Rating 6 - Okay. 60 out of 1045 reviews
Rating 4 - Poor. 18 out of 1045 reviews
Rating 2 - Terrible. 22 out of 1045 reviews

Reviews

Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar staff was very friendly.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Picharn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location, central to everything and close to the Borough Market (if you a foodie must go!). Across the street is M&S Simply Food (convenience store), lots of coffee and food options, and easy access to public transportation. Accommodation was clean, friendly staff, easy check-in and out. Overall would highly recommend!
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room a compact and comfortable delight. Staff were friendly and chatty. Really enjoyed the stay!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Rukiye Fusun

Liked: Cleanliness, amenities, property conditions & facilities
Clean convenient great breakfast
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfy bed. Lovely staff and bar area. Always full of fun and quirky decor. Nice and quiet considering we were on a main road. Easy to check in & out.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Timothy J.

Liked: Cleanliness, staff & service
Staff were very friendly & helpful. Rooms are small, but clean & conveniently located.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great amenities. Good location.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Preet

Liked: Cleanliness, staff & service, amenities
Great service and great room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent setting and the young staff serving us are very nice
Stayed 1 night in Jan 2026
Verified

8/10 Good

Gwinny

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, bed was giant and comfy, the hairdryer is powerful, toiletries were lovely. The TV didn't work very well, the shower was quite cold one of our days and the room could do with some glasses for water. Overall we had a fantastic stay.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Lei

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Fergus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay. Great value and comfortable room. Would be good to have a kettle and tea facilities in the room.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

CAROLINE

Liked: Cleanliness, staff & service, amenities
Room was spacious for 4 adults, 4 proper comfortable beds, spotlessly clean, staff amazing friendly, and helpful. Great location.
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and modern hotel with very helpful staff in a great area that is slightly away from tourist-traps yet an easy walk or transit ride to most London sights.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, amenities, property conditions & facilities
Great location, helpful staff, super-comfy bed. Will definitely be checking in again.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vwry clean and convenient
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

John

Stayed at Cit M a few times now. Location and value are excellent. Rooms spotless and staff very helpful. No shortfalls.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

HANNAH

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff. Would recommend
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff made for a great stay. Go the extra mile to help. Solid clean modern hotel. Great location and not too expensive. Great place to sleep and recover from jet lag.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Salissa

Liked: Cleanliness, amenities, property conditions & facilities
Luca was very friendly and helpful. Great place to stay!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a unique stay! This was my first time staying in a Citizen M hotel and it was cool. The rooms were unique and cozy (perfect for sleeping off jet lag) - though really compact (which was perfect for us). the staff was wonderful.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities
citizenM may have created the perfect hotel for work trips--a perfect use of limited space, tech upgrades (e.g., mood lighting and music), iPad controls, a massive bed, and plenty of storage; excellent and plenty of shared work space, and a 24/7 bar. Added to all of this they're in great locations for restaurants, local sights, and walking.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Ana Maria Iba

Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lesley P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Extreme clean, very comfortable beds, friendly staff, great location
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Romana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy staying in Citizen M hotels. I always have a good sleep, the coffee in excellent.
Stayed 1 night in Oct 2025