Is Best Western London Ilford Hotel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Best Western London Ilford Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western London Ilford Hotel?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is Best Western London Ilford Hotel located?

Located in Valentines, this hotel is within 6 mi (10 km) of Thames River, ExCeL Exhibition Centre, and Westfield Stratford City. Queen Elizabeth Olympic Park and London Stadium are also within 6 mi (10 km). Ilford Station is only a 3-minute walk and Gants Hill Underground Station is 28 minutes.

8/10 Good

Mosunmola

Sep 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean room and friendly staff.

Stayed 2 nights in Sep 2025

10/10 Excellent

Moez

Sep 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean and conveniently located to shops, restaurants and train station. Staff were very helpful and accomodating. Room was great. Good breakfast also

Stayed 6 nights in Sep 2025

8/10 Good

Marcos

Oct 3, 2025

Liked: Cleanliness, staff & service

The stay was alright. I only didn’t like the shower because that was too small.

Stayed 2 nights in Sep 2025

8/10 Good

Felix Amoh

Oct 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff there are amazing and I found it very decent for the price. The breakfast is very good, although the options are not that much. However it’s a really good value for money. Plus the location is very good, about 3-5 mins walk from the Elizabeth line which connects you to Central London. I loved my stay and would definitely stay again.

Stayed 4 nights in Sep 2025

6/10 Okay

Danny

Sep 22, 2025

Liked: Staff & service

Disliked: Cleanliness

The property itself was nice but there was very limited parking, a musty smell from the drains in the bathroom and also there was a £100 holding deposit charge that was not mentioned when booking which was a bit of a shock

Stayed 1 night in Sep 2025

6/10 Okay

Sarah

Sep 21, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The room stank and was grubby, threadbare carpets, rubbish overflowing in the street, nowhere to park and staff no help couldn't even suggest where we could pay to pay Do not recommend

Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Nov 14, 2022

Liked: Cleanliness, staff & service, room comfort

Quality for money

Great cheap hotel, great location, near restaurants, shops and bars and near station into London… Don’t expect top of the range, but clean head down this is the place.

Stayed 2 nights in Nov 2022

6/10 Okay

Roelofje

Nov 22, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Dicht bij metro , eet en drink gelegenheid in de buurt. Douche kon beter

Stayed 3 nights in Nov 2022

10/10 Excellent

Pam

Jul 5, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The reception staff were brilliant. Very happy and helpful. Thank you

Stayed 1 night in Jul 2023

8/10 Good

elfrida

Nov 27, 2022

Liked: Staff & service

I had an issue with the room and the manager was very kind and polite. The staff are polite

Stayed 1 night in Nov 2022

8/10 Good

Satbir

Jan 6, 2020

Liked: Cleanliness, staff & service, amenities

Staff cooperative breakfast excellent bad mattress not good

Stayed 4 nights in Jan 2020

2/10 Terrible

Nisha

Dec 28, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Horrible place, very dirty , rented to homeless people, nasty overall- good location. I will never go back

4/10 Poor

Tyler-Jay

Jun 3, 2022

Disliked: Property conditions & facilities

Not the best, was okay to just sleep but the lock on my door didn’t always lock and the shower was permanently stuck on being really hot

Stayed 2 nights in May 2022

2/10 Terrible

Diane

Apr 15, 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting

This hotel was dirty poo in toilet scum on taps unfriendly staff, lots of migrants walking around with takeaway cartons and lounging in reception, felt very intimidated and uncomfortable my friends anxiety hit the roof as we felt very unsafe, checked straight back out and booked another hotel

Stayed 3 nights in Apr 2023

4/10 Poor

Nic

Sep 13, 2022

Disliked: Cleanliness, staff & service, room comfort

If this is Best would hate to stay at the worst!

Incredibly rude staff. 4 payments taken for 2 nights. Ignored by staff at breakfast - not sure they understood us or other guests. All hot food cold including bacon which was fried thin deli ham! Smallest room I have ever stayed in. Parking used by staff, no room for residents. Decor needs more than a refresh. Not what expected from Best Western.

Stayed 2 nights in Sep 2022

4/10 Poor

BARON-VAHL

Oct 11, 2022

Disliked: Cleanliness

Showering with beetles

I stayed in room 27 for the first two days then moved to room 24. I told the reception staff that there was a insect infestation problem in the shower unit of room 27 on 5/10/22 before I left for the day. When I returned I was told the unit had been sprayed and the electrical socket which was not working had also been repaired. I again reported there were insects in the shower and a receptionist took a not very clear video of the creature. For my last night at the hotel I was in room 24 there was no issue with that room that I found.

Stayed 2 nights in Oct 2022

2/10 Terrible

Wilf

Aug 15, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful

Checked in, reception area dirty, my room was in seperate building across the road. When i found my room (At basement level) there was barely any natyral daylight, it was terribly dates, and my neighbours were smoking weed with their door open. I reported this to the hotel and told them.i wakted to check out, i had checked in 5 minutes earlier. They offered me another room but i dodnt feel.comfortable staying. The room wasnt used at all. They refused a refund! Stating as i had checked in they dodnt have to refund me. Shambolic, horrible area, dirty. Do not stay!!!

Stayed 1 night in Jul 2022

2/10 Terrible

malachi

Aug 3, 2022

Disliked: Staff & service, room comfort

Total Rubbish

I am totally disappointed with the service given in this place. Its the worst I have ever received. Paid over £110 arrived at 9pm for 1 night stay and was told if I don't pay a deposit I can't stay. Room was so small they told me that's all the have. I challenged it and said thats not what I paid for. The change it to another and I just got fed up can't be asked . Next day can u do my refund. It will come in 3 days. Till now my refund is not back. Its pending on my credit card as they won't claim it nor refund it. Its a total shamble never again. I want a refund back and my deposit back

Stayed 1 night in Jul 2022

10/10 Excellent

Yogi

Sep 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent property

Stayed 4 nights in Sep 2025

4/10 Poor

Jean

Aug 26, 2025

Disliked: Staff & service

My flight had delayed many hours, my friend whom i was meeting me there got there before me. They would not let her in the room, she had to sit in the waiting area until i got there almost 5 pm in the evening.she got there before 11am. I know that there checking in time is 2pm. Even after that they refused to let her in. when i got there they demanded a debit card for payment of one hundred pounds deposit. I didn't have a debit card i offered to pay the deposit with my credit card they refused. I try paying them 100 pounds in cash they refused it. The manager their was very mean and yelled at the staff when she try talking to him about the matter concerning my paying this deposit that they were requesting. The manager was only willing to accept my credit card payment after i had called Expedia concerning this matter. only after Expedia had to call the Best Western then and only then he spoke to me directly about the possibility of me having to pay with my credit card. I would never stay there again neither would i recommend it to anyone. I chose the place because it was close to the event i was attending. I truly regret booking and staying at that hotel. NEVER AGAIN WOULD I EVEN LOOK AT A BEST WESTERN HOTEL TO STAY WHEN I AM TRAVELING.

Stayed 2 nights in Aug 2025

10/10 Excellent

Oliver

Aug 18, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Saubere Unterkunft mit netten Personal. Subwaystation um die Ecke, Einkaufsmöglichkeiten ein paar wenige Minuten zu Fuß erreichbar. Frühstück leider nur kalt in einer Papiertüte zur Abholung an der Rezeption. Aber alles in allem trotzdem top, man muss ja auch den Preis berücksichtigen. Würde für einen Aufenthalt bei London hier sicher wieder Station machen.

Stayed 3 nights in Aug 2023

2/10 Terrible

Peter

May 8, 2023

Stayed 7 nights in Apr 2023

4/10 Poor

Christiane

Apr 10, 2023

Liked: Cleanliness

Disliked: Amenities

I was very disappointet not to get a proper breakfast like a few years before!!!! Instead a poor take away!

Stayed 3 nights in Apr 2023

2/10 Terrible

Markus

Apr 7, 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Das dieses Hotel überhaupt noch angeboten wird, verstehen wir nicht, auch nicht, wie man diesem Drecklsloch noch vier Sterne geben kann. Anders kann man diese Unterkunft nicht nennen. Es war alles dreckig und kaputt, es hat gestunken, die Matratzen sahen aus als wären sie vollgekotet. Das Frühstück bestand jeden Tag aus einer To go Tüte. Es waren 2 Scheiben Toast, 2 Eier, 1 kl. Butter und eine Marmelade enthalten. Kaffeepulver gab es im Zimmer, den man sich im völlig verdreckten und verkalkten Wasserkocher kochen konnte und in einer vom Vorgänger dreckig hinterlassenen und nicht gespülten Kaffeetasse genießen konnte. Wer dann aber doch dort buchen möchte, sollte wissen, dass man 50 Pfund Kaution per Kreditkarte hinterlegen muss. Cash geht nicht. Das einzig positive war die Anbindung an die U-Bahn. Die war keine 300 Meter entfernt.

Stayed 3 nights in Apr 2023

8/10 Good

Patrick

Jan 17, 2023

Best Western London Ilford Hotel

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