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Airlink Hotel

Property class: 3.5

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Photo gallery for Airlink Hotel

A hotel room with two beds, a painting of a snowy path on the wall, and a window with curtains. - Airlink Hotel (Hayes)
A brick building with a sign reading 'The Airlink Hotel.' - Airlink Hotel (Hayes)
A bar area with a purple counter, multiple taps, and a variety of bottles. Tables with chairs and wine glasses are set up for dining. - Airlink Hotel (Hayes)
A seating area with cushioned chairs and a small table, a decorative shoe on the table, and a view of the outside through a window. - Airlink Hotel (Hayes)
A wooden counter with a bottle of wine, a glass, a coffee maker, and a tray with coffee cups and packets. - Airlink Hotel (Hayes)
Located close to Twickenham Stadium, Airlink Hotel provides a grocery/convenience store, a coffee shop/cafe, and a bar. The on-site Indian cuisine restaurant, Airlink Multi-cuisine, offers breakfast, lunch, and dinner. Guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available
  • Bar

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Twin Room

A hotel room with two beds, a painting on the wall, a bedside table with a lamp, and a window with curtains.

Standard Twin Room

  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

A hotel room with a large bed, two bedside tables, a wall-mounted artwork of a forest, and a wooden headboard.

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a painting on the wall.

Double Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Townfield, a neighborhood in Hayes, Airlink Hotel is near the airport and near a metro station. Westfield London Shopping Centre and Kensington High Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kensington Gardens. Looking to enjoy an event or a game? See what's going on at Twickenham Stadium or Wembley Stadium. Visit our Hayes travel guide
Map
18-22 Pump Lane, Hayes, England, UB3 3NB

What's nearby

  • A park with a bench, trees with autumn leaves, and a person walking.
    Cranford Countryside Park
    6 min drive - 1.9 miles
  • Minet Country Park
    8 min walk - 0.4 miles
  • Botwell Green Sports and Leisure Centre
    8 min walk - 0.4 miles
  • Lake Farm Country Park
    12 min walk - 0.7 miles
  • Stockley Park
    20 min walk - 1.1 miles

Getting around

  • Hounslow West Underground Station
    6 min drive
  • Hayes & Harlington Station
    11 min walk
  • Heathrow Airport (LHR)
    13 min drive

Restaurants

  • The Botwell Inn
    7 min walk
  • Costa Coffee
    7 min walk
  • Costa Coffee
    7 min walk
  • Veggie Master
    10 min walk
  • Pump Lane
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (GBP 10 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:30 AM to 9:30 AM on weekends; GBP 10 to 10 for adults and GBP 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Airlink Multi-cuisine

Things to do

  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 2013
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch plasma TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from October 19 2026 to January 29 2027 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 10 to 10 for adults, and GBP 10 to 10 for children
  • Self parking fee: GBP 10 per night
  • A fee will be charged for use of certain facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property Registration Number 08632949

We should mention

Only registered guests are allowed in the guestrooms
Alcohol is not served at this property

Frequently asked questions

Is Airlink Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for GBP 10 per night. Limited spots are available.

What time is check-in at Airlink Hotel?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM. After-hours check-in is not available.

What time is check-out at Airlink Hotel?

Check-out is at 11 AM.

Where is Airlink Hotel located?

Located in Townfield, this hotel is within 9 mi (15 km) of Twickenham Stadium, Wembley Stadium, and OVO Arena Wembley. Windsor Castle and Kensington High Street are also within 12 mi (20 km). Hayes & Harlington Station is 11 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Airlink Hotel Reviews

7.8

Good

8.8

Cleanliness

6.6

Location

8.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 93 out of 322 reviews
Rating 8 - Good. 137 out of 322 reviews
Rating 6 - Okay. 56 out of 322 reviews
Rating 4 - Poor. 20 out of 322 reviews
Rating 2 - Terrible. 16 out of 322 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. I make a point of staying here every time I travel to UK via London airports - even if my trip is to Wales, I always stay here first night; it’s close to lots and a good chance to rest, and the staff have always been so so friendly and amazing, every time
Stayed 1 night in Mar 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but don’t use the car park.

Nice hotel. But £10 charge to park was a bit strong, especially when there’s a car park next door which is free on a Saturday night, which they failed to tell me.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Room exactly as requested. Family room. Middle of busy centre.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying here was amazing. I only stayed a day, but it was close to the airport and close to the train that led to downtown London. Definitely will stay here when I come back.
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Disliked: Cleanliness, room comfort

shop before you book to cater for your need

Most disappointing place I have been to worst pillows and not enough either I did mention my wife was disabled and partially sighted paid for breakfast but couldn’t get any as it was past breakfast time despite mentioning my wife’s disability not enough toilet roll or shampoo no milk available in the room to make tea, one cloth hanger Someone really needs to inspect the rooms I thought it was reasonably priced but it cost me more than a room at the Hilton which was 75.00 this cost me 76 pounds and I had to pay for parking as well I think I should get a refund for the breakfast I paid for but never got.
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is in a bit of a strange place and could be easily missed but I got there.
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for a value overnight stay

Much better than a prem inn or travel lodge and much cheaper
Stayed 1 night in Oct 2019
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities
After traveling to UK from the US, exhausted, and just wanting to sleep for the day before continuing on our vacation we paid the early check in fee to a very dirty room. The TV didn’t work either when we addressed this to the staff they were kind and responsive. We informed them that we would be leaving for a while to explore so if someone could clean the bathroom and fix the tv that would be great. No one ever came for either. I work in hospitality... it wasn’t a great start to our vacation, and I’m very disappointed, great customer service, bad on responding to the needs.
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it’s not right in London nearby st cheap prices, and a cheap and fast train ride into London stations - the staff are very kind and helpful
Stayed 2 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property and small but well kept. No complaints. Allowrd me to check in early morning
Stayed 1 night in Sep 2019
Verified review

6/10 Okay

Liked: Cleanliness
ホテルで空港に行くタクシーを手配してもらったが、タクシーメーターのない車でおまけにホテルで確認した金額よりも相当高い値段を要求され、運転手と何度も価格交渉をする羽目になり、楽しい旅行が印象の悪いものとなってしまって、残念であった。
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a clean and updated rooms. They've also incorporated a lot of eco-friendly features which we really appreciated. My only complaint was the location, so if you're staying here in hopes of having easy access to the airport, beware. There's no underground stop near the hotel nor are there any shuttle services offered. It's about a 15 minute uber ride, so not horrible but not what we were expecting with it being considered an airport hotel. The front desk was always very helpful and polite, but breakfast is only served from 7-9 so if you're catching an early flight, you're out of luck.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
I like that the room had space, even though I checked in late, the staff was there to greet me, extra pillows, the staff was pleasant, close to the shopping area to get grocery. It was close the Heathrow airport. There was no hand soap in the room, no iron, iron board, the trash can was broken in the bathroom. I slept well,
Stayed 3 nights in Jul 2019
Verified review

6/10 Okay

Car park is £10 extra Breakfast no included - both of which are not clear when you book or are detailed on confirmation
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Everything was alright cleaning was okay except Sunday they didn’t clean
Stayed 4 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great price with staff to match

Very friendly welcome and helpful at all times, to be recommended
Stayed 1 night in Jul 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
Comfortable bed and clean, OK for a night near the airport. drew reception person's attention to the curtains in our room. they needed attention.
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good enough for staying a couple of nights. Quiet zone.
Stayed 1 night in Jun 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was very friendly and attentive and checked us right in. They ordered us a cab for the next morning which really helped.. However we needed the hair dryer in the morning and the one in the bathroom did not work. Thankfully we were given another one fairly quickly. The location was less than desirable and construction was going on just below our window waking us up early. The shower was nice but the floor was quite slippery so we had to be careful. Also the light above the sink did not work. There was no complimentary breakfast in the morning. We would have had to pay $16 for 2 of us which would be a little steep. It is fairly close to the airport which is why we chose this hotel.
Stayed 1 night in May 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Functional.

Average hotel, room was ok.
Stayed 1 night in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service. We enjoyed a great dinner as well.
Stayed 1 night in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly professional staff, welcomed me with a big smile
Stayed 1 night in May 2019
Verified review

4/10 Poor

Liked: Cleanliness
we asked for family room £90. we actually had 1 double, 1 single for 2 children and married couple!..receptions tried to resolve by offering separate room for kids- age 8+10. declined.we asked for a mattress to be brought into the room for one child to sleep on, she did bring a camper bed and tried hard. not her fault... rooms had not been cleaned. room booked 6 months prior.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Very nice staff, tbey made our overnight stay an enjoyable one
Stayed 1 night in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Great stay in a very nice hotel The car park could be a little more user friendly- get rid of the obstacles/ trees etc
Stayed 1 night in May 2019