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The Welcome Inn

Property class: 3.5

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Close to Buckingham Palace and Big Ben, The Welcome Inn has plenty to offer. Stay connected with free WiFi in public areas.

Reviews

6.0 out of 10

Popular amenities

  • 24/7 front desk

Room options

View all photos for Deluxe Apartment, Ensuite ((Room only))

Deluxe Apartment, Ensuite ((Room only))

Deluxe Apartment, Ensuite ((Room only))

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room, Ensuite ((Room Only))

Standard Double Room, Ensuite ((Room Only))

Standard Double Room, Ensuite ((Room Only))

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Suite, Ensuite ((Room only))

Room

Suite, Ensuite ((Room only))

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Apartment, Ensuite ((Room only))

Room

Superior Apartment, Ensuite ((Room only))

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Single Room, Ensuite

Room

Standard Single Room, Ensuite

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

London City Centre, a neighborhood in London, is home to The Welcome Inn. Buckingham Palace and Big Ben are notable landmarks, and travelers looking to shop may want to visit Oxford Street and Harrods. Consider Excel London for a night out, and don't miss London Eye, a top local attraction. Visit our London travel guide
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Map
4 Upper Tachbrook Street, Westminister, London, England, SW1V 1SH

What's nearby

  • A theater entrance with a red double-decker bus parked outside.
    Apollo Victoria Theatre
    5 min walk - 0.3 miles
  • A large, ornate building with a central dome and multiple towers.
    Westminster Cathedral
    6 min walk - 0.4 miles
  • The exterior of the Victoria Palace Theatre with ornate architectural details and a modern glass building in the background.
    Victoria Palace Theatre
    6 min walk - 0.4 miles
  • A classical fountain with statues, a golden angel, and a neoclassical building in the background.
    Buckingham Palace
    12 min walk - 0.7 miles
  • Victoria Station Travel Information Centre
    5 min walk - 0.3 miles

Getting around

  • London (ZEP-Victoria Train Station)
    5 min walk
  • Victoria Underground Station
    5 min walk
  • London City Airport (LCY)
    51 min drive

Restaurants

  • Pret a Manger
    3 min walk
  • The Queens Arms
    1 min walk
  • The Rochester Cafe
    2 min walk
  • Nando's
    2 min walk
  • Cyprus Mangal
    3 min walk

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • No housekeeping provided

Things to do

  • Billiards/pool table

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 9 units

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

This property does not have elevators

Frequently asked questions

Is The Welcome Inn pet-friendly?

No, pets are not allowed at this property.

What time is check-in at The Welcome Inn?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM.

What time is check-out at The Welcome Inn?

Check-out is at 11:00 AM.

Where is The Welcome Inn located?

Located in London City Centre, this apartment building is within a 15-minute walk of Victoria Palace Theatre, Buckingham Palace, and Victoria Station Travel Information Centre. Big Ben and Hyde Park are also within 1 mi (2 km). Victoria Underground Station is only a 5-minute walk and Pimlico Underground Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Welcome Inn Reviews

6.0

6.8

Cleanliness

7.6

Location

5.6

Staff & service

5.8

Property conditions & facilities
Rating 10 - Excellent. 24 out of 162 reviews
Rating 8 - Good. 39 out of 162 reviews
Rating 6 - Okay. 38 out of 162 reviews
Rating 4 - Poor. 23 out of 162 reviews
Rating 2 - Terrible. 38 out of 162 reviews

Reviews

Verified review

6/10 Okay

Karen

Liked: Room comfort
Disliked: Property conditions & facilities

Different!

Didn't realise when booking it wasn't a traditional hotel with reception. However, having said that after I'd fought with the black button on keypad to release keys which wasn't easy for some reason. The room(s) were ideal for 2 night stay, a little tired in places but well worth the money given location.
Stayed 2 nights in Mar 2020
Verified review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
These apartments are ideally located for access to the Victoria area, clean & very easy to access.
Stayed 1 night in Mar 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Esperaba algo distinto cuando reservé. En general es limpio pero hay un olor constante totalmente desagradable, asqueroso saliendo del baño lo cual me dejó completamente inconforme. El wifi anda bien, se escucha mucho a los vecinos de al lado. Habitación chica pero comoda. dejan te y cafe en caso de que quieras tomar. Tampoco había recepción como para quejarme de los ruidos molestos
Stayed 3 nights in Feb 2020
Verified review

2/10 Terrible

Minesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

location good

There is no reception you have to get the keys to your room from code lock box. The room was very cold and there was a bad smell too coming from the restaurant underneath Only good thing is location
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

ehud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice and comfort

nice and comfort double room with small kitchen and living room together good heat and big shower.
Stayed 6 nights in Jan 2020
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a hotel. It is a nail salon. The property was closed upon arrival, the phone number goes to answer machine and alternative accommodation was required. Do not book this scam.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

CATHERINE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prix ok // qualité très moyen

Bien placé et chambre coté calme . Propreté très moyen. Manque la moitié de l'éclairage dans la SDB, vmc très bruyante , tuyau de douche hs , meubles en piteux états , frigo gèle au minimum , pas de machine a café , wc pas très propre ....
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

Ale

Disliked: Staff & service
Sicuramente centralissimo a due minuti a piedi da Vittoria Station. Il quartiere è Pmlico. Dietro l appartamento è pieno di negozi, supermercati e ristoranti dove mangiare e fare colazione. Noi alloggiavamo al 3 piano senza ascensore. Scale ripide e piccole. Abbiamo prenotato un appartamento junior suite che tutto era tranne suite. Lo valuto decente. La mattina le pulizie erano in stile British.... Inesistenti. Eravamo in tre il letto matrimoniale era comodissimo ma quello destinato a mia figlia corto e scomodo. Nel complesso accettabile soprattutto per la centralità del posto.
Stayed 4 nights in Dec 2019
Verified review

4/10 Poor

MS

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no reception or sign of one. The sat nav takes you a hair saloon where the staff makes you feel like you are crazy for asking about the hotel but in fact it is the right place. Then you have to wait for the owner for 20minutes. He arrives and is also very confused. About 40 min later he shows you to the room (a few doors down) and walks really fast, to I point where you might lose him.... the room is not very clean, for example the kettle is dusty and the remote control is sticky. The bathroom is not very clean either and the pillow smells like someone just woke up on it .... overall terrible and I don’t recommend. You won’t see the staff again, apart from the cleaning lady who walks in without knocking when you are coming out of the shower. There is no ‘do not disturb signs available’. Terribly soft bed, the mattress must be older than me. Good location though if you wanna be at walking distance to Victoria station.....
Stayed 4 nights in Dec 2019
Verified review

8/10 Good

Céline

Liked: Cleanliness, amenities
Disliked: Staff & service
En arrivant j'ai eu la surprise de voir qu'il s'agissait d'un appartement et non d'une chambre d’hôtel, ce que je pensais avoir réservé. Très agréable pour un séjour de quelques jours, mais inutile pour une nuit. Point négatif: pas d'accueil personnalisé par un réceptionniste mais une série de codes et de boites à clefs... rien non plus sur place pour un petit déjeuner (même pas un sachet de thé ou de café,de sucre, malgré tous les équipements disponibles... il faut tout acheter... et quand on arrive à 21h, pas idéal...A nouveau, super pour un séjour de plusieurs jours, mais non adapté pour une seule nuit sur place.
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Raymond

Liked: Staff & service

en situé mais bruyant

Surpris par l’absence de réception . Chambre mal isolée et bruyante. Confort moyen ( manque une table de nuit)
Stayed 2 nights in Nov 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Låg standard, dåligt städat och lyhört

Smutsigt på väggar och mögel i duschen. Dammråttor fanns det gott om. Väggarna är väldigt tunna både grannar och trafik från vägen hörs väl. Känns inte riktigt som att det lever upp till standard att associeras med Hotels.com då det inte riktigt framgår hur långt ifrån ett hotell detta boende faktiskt är. Du kan hitta bättre boenden för samma eller lägre peng.
Stayed 2 nights in Nov 2019
Verified review

6/10 Okay

Sukky

Liked: Cleanliness, staff & service, property conditions & facilities
It's a noisy road but as it was so hot we had to have the windows open. Self check in was easy, great location, nice room.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Gute Lage, self check-in etwas befremdlich, hat aber super funktioniert.
Stayed 2 nights in Jun 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
There was no hotel. A nail saloon with a woman who didn't find a reservation and couldn't put me in toucj with hotel. Bery strange and scarey. Wasted my whole day looking for other arrangements.
Stayed 2 nights in Jun 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice light room and comfortable with plenty of space. We only had 1 towel between the 2 of us and the curtains didn’t shut properly
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel isn't staffed - you get a code to unlock the front door (tucked next to a Chinese restaurant on a busy road) and another code to release a key from a safe. The room was nice - clean, modern decor, and I felt very comfortable. Shower was a bit tatty but worked OK (leaked water into the bathroom though)
Stayed 1 night in May 2019
Verified review

8/10 Good

Lisbeth

Liked: Cleanliness, property conditions & facilities, room comfort
Bra för priset. Läget nära Victoria station perfekt
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura molto semplice, ma pulita, decorosa, comoda per raggiungere tanti punti d'interesse.
Stayed 2 nights in May 2019
Verified review

2/10 Terrible

Candice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ce n est pas un hôtel c est une petite chambre avec un lit une commande et une télé Ne pas s attendre à ce que vous voyez sur le site , les photos sont fausses et prix cher du coup Personne a l arrivée , adresse non conforme , l adresse c est un salon de beauté , Heuresement que des anglais nous ont aider a appeler numéro d urgence poste sur le mur de la boutique d esthétique sinon on aurait jamais trouvé . Chambre petite , sale, grosse poussière au sol, cheveux pouls sur le lit , douche bouchée avec les cheveux des anciens clients, porte douche cassée du coup fuite , pas de frigo , très bruyant (on entend le voisin qui ronfle, la voisine sèche cheveux matin pdt 20 mn) , l horreur , autant dormir chez l habitant moins cher et peut être plus propre , par contre bon accès
Stayed 3 nights in May 2019
Verified review

2/10 Terrible

Helle Benedikte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Manglende værelse

Hotellet kunne ikke finde vores reservation. Vi var uden hotel første nat til trods for bekræftelse på booking samt betaling på forhånd :(
Stayed 4 nights in Apr 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Checking in was awkward. The official address is a nail shop with no signage above the door to help. I walked by it a few times.. they need to be clearer about their business address and check in process. Very clean and super location
Stayed 1 night in Feb 2019
Verified review

8/10 Good

donna k.

Basic but quality bedding, good shower and close to Victoria Station

Easy walk from Victoria Station. No lift but just up one flight. Got a quiet nights sleep. Small and basic, but well priced so would recommend for a night or two if you need to be by the train station
Stayed 1 night in Jan 2019
Verified review

2/10 Terrible

Verified traveler

Would not stay here again. This is not actually a hotel - due to a last minute business trip I booked this without reading previous reviews. I will not make that mistake again.
Stayed 1 night in Nov 2018
Verified review

6/10 Okay

D

Zeckmäßiges Hotel in der Nähe der Victoria Station

Ungewöhnliches Hotel über einem Nagel- und Beautystudio , die Rezeption ist im Nagelstudio. Die Zimmer sind zweckmäßig. Die Lage des Hotels ist super, 14 Minuten zu Fuß bis zum Buckingham Palace und nur 4 Minuten bis zur Victoria Station.
Stayed 7 nights in Sep 2018