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Acacia Hotel

Property class: 2

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Photo gallery for Acacia Hotel

A row of white, classical-style buildings with multiple windows and balconies. - Acacia Hotel (London)
A grand staircase with white balustrades leading to a bright hallway with a chandelier. - Acacia Hotel (London)
A hotel lobby with a chandelier, red upholstered chairs, a wooden side table, and a clock on the wall. - Acacia Hotel (London)
A hotel room with two beds, a chandelier, and a large window with curtains. - Acacia Hotel (London)
A spacious dining area with a chandelier, patterned carpet, and a mix of red and brown upholstered chairs. - Acacia Hotel (London)
Close to Natural History Museum and Royal Albert Hall, Acacia Hotel provides free continental breakfast, an airport shuttle, and more. Guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Housekeeping
  • Kitchen

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

A hotel room with a large bed, bedside lamps, a desk with a chair, a mirror, and artwork on the walls.

Standard Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Twin Room

A hotel room with a large bed, a desk, a chair, and a ceiling light.

Standard Twin Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Quadruple Room

A hotel room with two beds, a small table, and a TV.

Standard Quadruple Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Triple Room

A hotel room with two beds, a desk with chairs, a TV, and a decorative ceiling.

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Basic Single Room

A bedroom with a bed, a desk, a chair, a desk lamp, a radiator, and a ceiling light fixture.

Basic Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Located in London City Centre, a neighborhood in London, Acacia Hotel is near a metro station. Royal Albert Hall and Natural History Museum are cultural highlights, and some of the area's notable landmarks include Marble Arch and Buckingham Palace. Check out an event or a game at Stamford Bridge Stadium, and consider making time for London Eye, a top attraction not to be missed. Visit our London travel guide
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Map
14 Queensberry Place, South Kensington, London, England, SW7 2EA

What's nearby

  • A historic building with two prominent towers and intricate architectural details.
    Cromwell Road
    1 min walk - 0.1 miles
  • A grand hall with high vaulted ceilings, arched windows, and a central staircase.
    Natural History Museum
    3 min walk - 0.2 miles
  • A historic building with red brick architecture, a statue, and a clear blue sky.
    Imperial College London
    5 min walk - 0.3 miles
  • A busy street with a prominent High Street Kensington Station sign, a glass-fronted store, and a sushi restaurant.
    Kensington High Street
    9 min walk - 0.5 miles
  • A large, historic building with a dome and classical architecture.
    Royal Albert Hall
    11 min walk - 0.6 miles

Getting around

  • West Brompton Station
    3 min drive
  • South Kensington Underground Station
    4 min walk
  • London City Airport (LCY)
    65 min drive

Restaurants

  • GAIL's Bakery
    4 min walk
  • Urban Baristas
    2 min walk
  • Zetland Arms
    2 min walk
  • Fraser Suites Queens Gate
    3 min walk
  • K Bar
    4 min walk

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  • Restaurant
  • Air conditioning
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7.8 out of 10, Good, 3,721 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Refrigerator
  • Shared kitchen access

More

  • Desk
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Frequently asked questions

Is Acacia Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Acacia Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

What time is check-out at Acacia Hotel?

Check-out is at 10 AM.

Does Acacia Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Acacia Hotel located?

Located in London City Centre, this hostel is within a 15-minute walk of Natural History Museum, Royal Albert Hall, and Hyde Park. Kensington High Street and Harrods are also within 15 minutes. South Kensington Underground Station is only a 4-minute walk and Gloucester Road Underground Station is 6 minutes.

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Reviews

Acacia Hotel Reviews

7.6

Good

8.2

Cleanliness

7.0

Amenities

8.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 12 out of 48 reviews
Rating 8 - Good. 15 out of 48 reviews
Rating 6 - Okay. 17 out of 48 reviews
Rating 4 - Poor. 3 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent- close to museums and the tube. Excellent front desk support from Claudia.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the most incredible value for money for the location!! Just around the corner from the natural History Museum & a pleasant 15 minute stroll to the royal Albert hall. It’s spotlessly clean with helpful friendly staff & all the basics you need including a perfectly decent choice at the breakfast buffet. Sure the property is a little worn in places inside but honestly can’t recommend this place highly enough!!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay! Close to public transport!
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basis room but had everything you need for one night. Good location for Hyde Park. Breakfast as Basis but could have done with some fresh chopped up fruit. Would stay again, staff very helpful and friendly.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Nice clean room, good breakfast, excellent location
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To find affordable accommodation in London that is actually decent and well-kept was brilliant. Room was lovely and comfortable, bathroom was gleaming, loved the rainfall shower, continental breakfast was enjoyable and it wasn’t noisy or too hot in a heatwave! Very happy and we will be returning when we next have a London trip.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for London hotel in a convenient area for Kensington attractions. Decent continental breakfast. would definitely stay again.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

It's in a great location. But this is a budget hotel. We had a basement room that had a very nice bathroom, the rest was just adequate. No air conditioning on a day that saw morning temps of 20° and a high of 29° made for an uncomfortable environment. But this is common in many hotels in big cities. 2 fans were provided but these offer little comfort. Breakfast is as basic as they get. Nothing wrong with that. It was adequate.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Room was spaceous, bathroom clean. When we asked for more teas, milks etc for bedroom we got it. It was located close to our purpose for staying there, hospital appointment stay over. Central to other amenities for places to eat out and places to visit, such as V&A museum.
Stayed 3 nights in Jan 2026
Verified review

4/10 Poor

Old hotel. Not in a good way. Smelled like mothballs. Lack of elevators meant lugging suitcases up and down stairs. Staff was nice enough.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The room was very hot when we arrived and the sash window wouldn't stay open as it was broken. We had to stuff our towels in the gap for air all night. Staff were friendly, breakfast was nice and entry and exit to the hotel was safe.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really friendly and helpful. The room was well cleaned, although it could do with a little TLC. The bedding was fresh and spotless, one of the mattresses was rather lumpy. It was quiet. The hotel is within minutes walking from the museums, the Royal Albert Hall, cafes, restaurants and the tube station.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bedroom and bathroom , very clean and close to restaurants in Bute Street and South Ken tube .
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable bed, lovely staff, great breakfasts, excellent location!
Stayed 14 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Good and many breakfast.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Excellent location but explained my husband has heart condition and climbing to 2 and floor was difficult, and this was ignored.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Great location, and hotel clean but well worn. Avoid the basement bedrooms!
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Disliked: Staff & service, amenities, property conditions & facilities
Hotel could do with some modernising. Room was average but didn’t have AC. Breakfast wasn’t inspiring either. Staff were ok.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
It's cheap and cheerful. Very cheap for this part of London. A couple of minutes walk from the tube station and 10 mins or so walk to Royal Albert Hall. It's a bit shabby in communal areas and room was tired, but standard double room was reasonable size and bed was comfy, bathroom was pretty new and wouldn't have been out of place in a more upmarket hotel. All spotlessly clean as well. All staff friendly and helpful and a basic but perfectly good continental breakfast was a bonus.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Those are all good.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Our room was in the basement, so very small ceiling windows that had coverings that did not block light, so keep that in mind. You can hear the low rumble of the underground train. The room was large with lots of room for the 4 of us. The bathroom was recently redone and was nice. The breakfast was bread, cereal, yogurt, granola, juice. No toaster. Location to underground is great, good food options nearby.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
So glad I
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Disliked: Cleanliness
Bed bugs…
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

This Hotel came up in a search for 3/4 star hotels, that it is not. Upon googling the hotel, it is listed as a refurbished hostel at 2stars! It is very dated and not what can be called refurbished, with cracked plaster, exposed pipes, I had to hang a towel over the bathroom fan to cover the window, no heating in the bathroom, clump of hair stuck to my foot on arrival, breakfast basic compared to any other hotel and no reception area apart from in the breakfast room, which is shut from 10pm and windows covered, where I think staff sleep, as a sheet was hanging out of the side of a sofa bed chair next to thendesk(which is all in the breakfast room….where poorly hung dated floral curtains were not even opened for breakfast. This was meant to be a treat away aside hospital checks and I found it depressing and as a single traveller, not overly comfortable! The inner door in my room could not be used as a second security as the Yale lock was hanging off. As well as the shower room, which was clean, there was a basin in the bedroom, which didn’t drain and the pedestal was taped over the broken away side. Grubby old night storage heaters still in situ, although there were working gas radiators.. hardly slept both nights due to the creaking floorboards and doors shutting loudly in early hours, prettymuch a restless uncomfortable stay sadly. I mostly blame Expedia for misrepresentation of a low budget hotel. Staff were pleasant. Totally overpriced. Location great.
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Kleines Hotel in einem schönen alten Gebäude. Die Umgebung ist sehr ruhig und die U-Bahn gleich in der Nähe. Wir hatten ein 4er Zimmer im Untergeschos mit Dachfenster und Fenster zur inneren Hausmauer, was etwas wie eine Abstellkammer wirkte. Das Zimmer war gross, das Bett bequem und das Bad sauber. Das kleine Frühstück war gut.
Stayed 4 nights in Jun 2026