Is 12 London Street Apartments pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at 12 London Street Apartments?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Where is 12 London Street Apartments located?

Located in London City Centre, this aparthotel is within a 10-minute walk of Kensington Gardens and Hyde Park. Marble Arch and Kensington High Street are also within 1 mi (2 km). Paddington Underground Station and London Paddington Station are within a 5-minute walk.

4/10 Poor

VIVEK

Jul 16, 2025

Disliked: Cleanliness, room comfort, communication

Very small place although great location.

Extremely small place located on the second floor with super narrow stairs. I booked an apartment to feel spacious but in hindsight a hotel room would’ve been cheaper & better.

Stayed 4 nights in Jul 2025

6/10 Okay

Adrian

Apr 3, 2025

This property is a lot smaller than what the pictures lead to, I think it was overpriced for the space and amenities we got. Everything is small and very basic.

Stayed 3 nights in Mar 2025

6/10 Okay

Michael

Jul 17, 2022

Disliked: Communication

Mixed bag, this place. We stayed for 2 weeks. Pros: we felt safe, great/convenient location, comfortable beds, kitchen, clothes washer in room, AC CONS: nowhere to hang towels, AC dripped water on floor, not clear how to get room cleaned, somewhat worn down (broken window blind, missing cabinet handles, loose cabinet door), smoke detectors removed

Stayed 14 nights in Jul 2022

4/10 Poor

Kelsey

Jan 8, 2023

Liked: Communication

Disliked: Cleanliness, amenities, property conditions & facilities

The photos didn’t align with the room we were given. The amenities listed on Expedia also didn’t match what we had in our room. Staff was incredibly friendly, but I felt a little misled by the info on the internet and what our room actually was like.

10/10 Excellent

Sapna

Nov 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

I stayed at 12 London Street Apartments last week and had an excellent experience. The staff were incredibly friendly and helpful, making check-in and any queries effortless. The location is perfect—right in the heart of the city, with easy access to transport, shops, and restaurants. The apartment itself was spacious, clean, and well-equipped. The full kitchen was a huge plus for preparing meals, and the air conditioning made the stay very comfortable. Great value for money compared to other options in the area. Other highlights: strong Wi-Fi, modern décor, and a quiet atmosphere despite being so central. I would highly recommend this property to anyone visiting London—ideal for both short and extended stays.

Stayed 1 night in Nov 2025

8/10 Good

Line

Sep 5, 2025

Liked: Cleanliness, property conditions & facilities, communication

Il se trouve à 2 minutes de marche de la station Paddington

Stayed 8 nights in Aug 2025

10/10 Excellent

HIROTO

Aug 25, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Good!

Stayed 3 nights in Aug 2025

8/10 Good

Victoria

Aug 22, 2025

Liked: Cleanliness, communication

Excellent location.

Stayed 5 nights in Aug 2025

4/10 Poor

Scott and Nancy

Jul 19, 2025

Disliked: Cleanliness, amenities, property conditions & facilities, communication

This apartment is so worn out and ridiculously hard to find. The hotel several doors down is the check in spot, but you’ll have to struggle to find that information. The listing photos are very old and not an accurate representation of the flat- there’s so much wear and tear, it’s a bit shabby. There are doors to the front and back that would be pleasant if they opened and there was trash and dirt everywhere outside. Breakfast isn’t even included despite the high price of the flat.

Stayed 3 nights in Jul 2025

10/10 Excellent

Michiko

Jun 28, 2025

Liked: Cleanliness, room comfort, communication

Great Location & Great AC!

Apartment was great for me and my 2 kids (19 & 15). Pros: -Location to Paddinton station (across the street) -Good Kitchen (small fridge, stove, microwave, sink) -Dining Table w/4 chairs -Washing machine (laundry) -3 beds (1 Double, 1 twin, 1 trundle) -small couch, 2 tv's -Grocery stores nearby & Kensington Park is walkable distance -GREAT Air Conditioning!! -Very nice staff!! (especially Shah at the front desk) Cons: -Kitchen did not have cooking pans, soup bowls, limited eating utensils, no cooking utensils (I ended up purchasing at Argos nearby) - Flat #4 is only accessible by stairs Overall, our stay was great. I would recommend it to families. It was really nice for getting around since it was across from Paddinton Station. There are several restaurants (Italian, Lebanese, British, Steakhouse, Mcdonald's, coffee shops).

Stayed 6 nights in Jun 2025

2/10 Terrible

ruben

Sep 9, 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Sucio con cucarachas y mucho ruido

Stayed 6 nights in Sep 2024

10/10 Excellent

Nancy

Jul 12, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Es un lugar muy agradable, no nos importó que no tuviera elevador pese a estar en el 4 piso, realmente vale la pena. Muy recomendable!

Stayed 2 nights in Jul 2024

2/10 Terrible

Kurt

Jul 6, 2024

Disliked: Cleanliness, amenities, property conditions & facilities, communication

I requested first floor apartment and was told I would get one because my wife cannot walk up steps but they put us in the third floor. I had to find another place and pay a lot more. They refused to give he a full refund because of their mistake.

Stayed 4 nights in Jun 2024

6/10 Okay

JULIAN

Jul 10, 2023

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Communication

Booked a 1bd apartment for our family almost 8 months ago. Confirmed with the property a week before arrival. When we showed up our reservation wasn't available. Amazingly bad coordination. However they did attempt to make it right with 2 separate hotel rooms, free breakfast throughout, and free laundry. We are lucky that our teenagers were old enough to be trusted in their own room otherwise this wouldn't have been good enough.

Stayed 3 nights in Jul 2023

10/10 Excellent

Don

Jun 8, 2023

Liked: Cleanliness, room comfort, communication

A nice flat for the family

The front desk staff were wonderful. We stayed in one of the Flats/Apartment next to hotel. There was plenty of room for all four of us. A nice small, but functional kitchen with refrigerator and appliances for cooking and a washing machine that came in very handy. The beds were comfortable, two bathrooms, and just a couple minutes walk to Paddington Station. So it was so easy to connect to transportation to get around. The only negative was the Flat needed a few minor repairs to flooring, and some non-slip material for bathtub/shower. It was a nice tub, but very slippery to get in or out, or even just to just stand while showering. Overall, a very good stay. And we would enjoy staying again.

Stayed 5 nights in Jun 2023

8/10 Good

Sophie

May 6, 2023

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Séjour avec nos 2 enfants (9 et 12 ans). Bon emplacement. Proche des transports, petites superettes, restaurants. Appartement vaste et propre. Mais il manque des équipements pour cuisiner (passoire pour les pâtes et torchons manquants notamment).

Stayed 3 nights in Apr 2023

4/10 Poor

Tracey

Jan 6, 2023

Liked: Cleanliness, communication

Not good

Rented a flat, not a hotel room. Staff was very friendly. Flat was in terrible shape. Broken furniture, toilet never flushed properly, bathroom sink wouldn’t drain so sink filled up while using it, shower floor is cracked and clearly water damage in hall with lifting wooden planks. Mattresses were very uncomfortable and super firm. Kitchen worked well. Windows are thin so the unit was extremely noisy starting at 5 am until well after midnight with street noise and voices. I could go on. Good location. Overall not worth it.

Stayed 3 nights in Dec 2022

4/10 Poor

Ciara Ann

Jan 3, 2023

Liked: Communication

Disliked: Cleanliness, amenities, property conditions & facilities

Don’t trust the pictures!!!! Room was dirty. Toilet smelled bad which made the entire room stink if door stayed opened. Crack and mold in shower. Water damage on floor by washing machine. Dresser was broken. We were on the 3rd floor no elevators. Will not be staying here again.

8/10 Good

Bryony

Dec 24, 2022

Liked: Cleanliness, property conditions & facilities, communication

Great location and very convenient. We booked very last minute and our choice was some what pot luck but we were pleased with our choice - very quiet and spacious apartment. A bonus is that there are four proper beds rather than a sofa bed in the living area. Check in was smooth and the staff helpful. We will definitely consider staying again.

6/10 Okay

Gisselle

Nov 20, 2022

Disliked: Cleanliness, amenities, communication

Pedimos toallas y que fueran a limpiar el apartamento y no fueron. No tenía secadora ni nada para limpieza del apartamento

Stayed 4 nights in Nov 2022

10/10 Excellent

julie

Oct 11, 2022

Liked: Cleanliness, amenities, property conditions & facilities, communication

It was a great flat for our stay. Easy checkin and checkout.

Stayed 6 nights in Sep 2022

6/10 Okay

Frank

Jun 3, 2022

Disliked: Cleanliness

Beim Check-In war das Zimmer nicht vorbereitet! Die Betten warfen nicht neu bezogen, es war nicht geputzt und es darf bezweifelt werden, daß zwischen den Belegungen 48 Stunden Pause lagen. Die Putzfrau, welche das Zimmer dann herrichtete war nicht gerade die hellste Kerze auf der Torte. Ein Set Handtücher wurde schlicht vergessen. Uns dieses Set zu bringen, war sie nicht im Stande, da sie ja keinen Schlüssel fürs Appartement hatte. Okay, wir waren im Zimmer und dieses hatte eine Klingel, deren Bedienung offensichtlich die Fähigkeiten detr Putze überstieg. Zur Einrichtung des Appartements - wir hatten ein sogen- Superior. Ein Bett war angeknackst. Es gab nur einen wirklich kleinen Tisch für 4 Personen. Daran zu Essen erforderte, na ja Organisationstalent. Das Geschirr war nicht in allen Teilen für 4 Personen vorhanden. Das Bad war in einem Zustand als hätte es jemand nach Selbststudium im Heimwerken gefließt und verfugt. Die Bodenfließen waren in unterschiedlichen Höhen. Die Fugen tw. ohne Fugenmassen. Silikonfugen waren eher grob verarbeitet (das bekommen meine Frau und ich wesentlich besser hin). Die Ausstattung des Appartements entsprach NICHT den Bildern! Gemessen daran, war der Preis unangemessen hoch. Der Hof des Apparthotels warf ein dreckiges, dunkles Loch.

Stayed 4 nights in May 2022

8/10 Good

IDIL

May 8, 2022

Liked: Cleanliness, amenities, property conditions & facilities, communication

We stayed there as a family. Very comfortable compared to London standards;) Wonderful support team (employees) We will be back

Stayed 3 nights in May 2022

8/10 Good

Jane

Apr 19, 2022

Liked: Cleanliness, amenities

Great location. Very tight space, 2nd bedroom is effectively the lounge part of lounge kitchen. 52 stairs to apartment so if unfit or heavy luggage it could be tough. Nice area windows open for fresh air and good view onto park

Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveler

Oct 22, 2021

Liked: Cleanliness, room comfort

Great location, poorly equipped.

Very disappointed on arrival to find an apartment with little kitchen equipment, no washing machine (as detailed in the booking) and lots of stairs to climb with no lift (not made clear in the booking) The bedroom was tiny with little space to move around. 2 toilet rolls for 4 females staying 4 days, and only 3 towels. (4 names on the booking) There was not enough plates/bowls/cutlery in the kitchen. The staff when we got hold of them, (as they reception and phone numbers listed were for entirely different buildings) were helpful, although had little knowledge of the apartments. They seemed to be more for the hotel indigo close by. They did move us apartments. Marginally better with a washing machine, but still very poorly equipped kitchen. The location was perfect, but for the money we spent, the apartment was a big let down. Won’t be staying here on our next visit!

Stayed 3 nights in Oct 2021

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