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Palapa Hotel

Property class: 3

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Photo gallery for Palapa Hotel

A hotel with a sign for "Palapa Hotel" and a coffee shop across the street. - Palapa Hotel (Mataram)
A spacious corridor with wooden chairs, a black railing, and a person walking. - Palapa Hotel (Mataram)
A hotel room with two beds, a wooden headboard, a TV, a desk, and a wardrobe. - Palapa Hotel (Mataram)
A hotel corridor with wooden doors, a black railing, and a ceiling with recessed lighting. - Palapa Hotel (Mataram)
A hallway with wooden chairs and tables, a trash bin, and a small garden area with plants and a lantern. - Palapa Hotel (Mataram)
You can look forward to a terrace, a coffee shop/cafe, and dry cleaning/laundry services at Palapa Hotel. Stay connected with free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Room service

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Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Superior Room

A neatly made bed with white linens and a brown throw blanket, a bedside table with a phone and a lamp, and a window with dark curtains.

Superior Room

  • City view
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Mataram is home to Palapa Hotel. Pura Meru and Mayura Park are local landmarks, and the area's natural beauty can be seen at Senggigi Beach and Pura Agung Narmada. Visit our Mataram travel guide
Map
Jalan Palapa I No. 16B, Cakranegara, Mataram, Lombok, 83238

What's nearby

  • An ornate temple entrance with intricate carvings and a vibrant red and gold door.
    Mayura Park
    2 min drive - 1.3 miles
  • A traditional Balinese temple complex with tiered stone structures and thatched-roof buildings.
    Pura Meru
    2 min drive - 1.3 miles
  • A clear turquoise sea, a sandy beach, and palm trees under a blue sky.
    Senggigi Beach
    31 min drive - 12.0 miles
  • Mataram Mall
    1 min walk - 0.1 miles
  • Lombok Epicentrum Mall
    2 min drive - 1.4 miles

Getting around

  • Lombok (LOP-Lombok Intl.)
    44 min drive

Restaurants

  • Begibung Truly Lombok's Cuisine
    3 min walk
  • Crystal Crepes
    4 min walk
  • Gorengan Molen & Singkong Keju
    1 min walk
  • H & R Pondok Mpek Mpek
    2 min walk
  • Mama's Steak
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Coffee Toffee

Family friendly

  • Laundry facilities
  • Rollaway/extra bed

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher

Frequently asked questions

Is Palapa Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Palapa Hotel?

Check-in begins at 2 PM.

What time is check-out at Palapa Hotel?

Check-out is at noon.

Does Palapa Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Palapa Hotel located?

Situated in Mataram, this hotel is within 1 mi (2 km) of Mataram Mall, Pura Meru, and Mayura Park. Lombok Epicentrum Mall and Islamic Center NTB are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Palapa Hotel Reviews

7.6

Good

6.6

Cleanliness

8.6

Location

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 4 out of 14 reviews
Rating 8 - Good. 5 out of 14 reviews
Rating 6 - Okay. 3 out of 14 reviews
Rating 4 - Poor. 1 out of 14 reviews
Rating 2 - Terrible. 1 out of 14 reviews

Reviews

Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities

Базовый отель для непритязательных туристов

В третий раз останавливаемся в Palapa , расподожение отличное , персонал отзывчивый , но чувствуется некоторый кризис .Дай бог все вернется на круги своя .
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

Liked: Cleanliness, room comfort

まさにビジネスホテル

町の中心近くに位置する便利なホテル。建物も設備も極めてシンプルで必要にして十分。ビジネスホテルとして快適に過ごすことができます。それ以上でも以下でもない、標準的なホテルです。
Stayed 1 night in May 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

多分メジャーなホテル　Maybe major hotel

良い点 ・地元民が知っているので案内されやすい ・すぐ近くにショッピングモールやコンビニがある ・ホテルの隣が24h営業のカフェ 考慮すべき点 ・wifi がフロントそばでしか使えないことが多い ・ビーチからは遠い good point · Local people are aware that they are easy to guide · There are shopping malls and convenience stores in the immediate vicinity · The cafe next to the hotel is open 24h Points to consider · Wifi is often used only near the front desk · It is far from the beach
Stayed 1 night in Mar 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

마타람몰 바로옆. 공항가기전 쉬어가기좋아요

2만원에 숙박이었는데 공항 가기전에 샤워용으로만 이용했어요. 나름 깨끗하고 숙박하기도 좋을거같은곳이었어요 일단 마타람몰이 코앞이라서 마트에서 인도네시아 커피라던지 간단히 쇼핑하기 좋았습니다 !
Stayed 1 night in Jul 2017
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No wifi in the room. Receptionnist are flabby and not very helpful...
Stayed 1 night in Jun 2017
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Poor room setup.

Pros: near to mall and a few restaurants. Staff very helpful Cons: noisily and bathroom really smelled The hotel is set up so that each room has a small seating area in the hallway in front of the room. This is where people can smoke as well. Most rooms also open up into a similar hallway in the back. So all night you have people immediately in front and behind your room in the halls talking and smoking. The room was very basic, but this was as expected for the cost. The shower area did not drain as it was sloped the wrong way which made it very smelly.
Verified review

8/10 Good

Liked: Staff & service
　レジャーやホテルからの展望等は、期待できないが、マタラムモールの真裏にあるので、ちょっとした買い物や食事に行く時は、かなり便利。 　あと、下のカフェテリアも割りとリーズナブルなので、昼食やコーヒーが飲みたい時には利用しました。 あと、シャワーも水量があり、お湯もしっかりでる。 　
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Ok til transfer

Boede på Palapa i to nætter. Det var ok, men ikke et lækkert hotel og slet ikke tre stjerner. Coffee Toffee som er nabo til hotellet var dog rigtig lækker!
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cocok dengan budget terbatas dipusat kota

hotelnya bersi di pusat kota sehingga akses ke pusat kuliner dan pusat belaja
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

マタラム中心部すぐそばできれいなホテルでした。

マタラム中心部のすぐそばできれいなホテルでした。 建物も部屋もとてもきれいで、表通りから少し入ったところなので静かでした。
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Stayed 3 nights in Oct 2023
Verified review

6/10 Okay

Disliked: Cleanliness
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017