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Hotel HSM Reina del Mar

Property class: 3

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Photo gallery for Hotel HSM Reina del Mar

A beach with thatched umbrellas and people sunbathing. - Hotel HSM Reina del Mar (Llucmajor)
A modern living room with a sofa, armchairs, a coffee table, and a seating area with a bench. - Hotel HSM Reina del Mar (Llucmajor)
A buffet with various food items and a salad bar. - Hotel HSM Reina del Mar (Llucmajor)
A multi-story hotel with a central courtyard featuring a swimming pool and outdoor seating. - Hotel HSM Reina del Mar (Llucmajor)
A swimming pool area with lounge chairs and umbrellas, surrounded by a multi-story building with balconies. - Hotel HSM Reina del Mar (Llucmajor)
Located close to El Arenal Beach, Hotel HSM Reina del Mar provides a poolside bar, a terrace, and an arcade/game room. The on-site restaurant, Restaurante, offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as car rentals on site and a bar.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Single Room, Balcony

A bedroom with a bed, a wooden wardrobe, a nightstand, a lamp, and a view of the outside.

Single Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room, Balcony

A hotel room with a bed, a desk, a chair, a television, and a view of the sea.

Twin Room, Balcony

8.6 out of 10
Excellent
(11 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Balcony, Pool View

A poolside table with two glasses of white wine and a beige handbag.

Double Room, Balcony, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Located in Llucmajor, Hotel HSM Reina del Mar is near the beach. Plaza Espana and Cathedral of Santa Maria of Palma are notable landmarks, and some of the area's activities can be experienced at Port of Palma de Mallorca and Puerto Portals Marina. Aqualand El Arenal and Circuito Mallorca are also worth visiting. Looking to get your feet wet? Scuba diving and snorkeling adventures can be found near the property. Visit our Llucmajor travel guide
Map
Carrer Baleares, 10, Playa de Palma, Llucmajor, Mallorca, 7600

What's nearby

  • A sunset over a calm sea with a yacht and distant mountains.
    El Arenal Beach
    3 min walk - 0.2 miles
  • A beach with people walking, palm trees, and buildings in the background.
    Playa de Palma
    5 min walk - 0.3 miles
  • Caló de Sant Antoni
    8 min walk - 0.5 miles
  • Port of El Arenal
    8 min walk - 0.5 miles
  • Aqualand El Arenal
    9 min walk - 0.5 miles

Getting around

  • Marratxi Poligon Station
    14 min drive
  • Palma de Mallorca Airport (PMI)
    12 min drive

Restaurants

  • Café del Sol
    5 min walk
  • Gusto Iberico
    6 min walk
  • Foodee
    3 min walk
  • Double Dutch (former sportsman)
    4 min walk
  • Panaderia Pasteleria Ballester
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 12 to 12 for adults and EUR 10 to 10 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 9 floors
  • Built in 1968
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 28-inch TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 12 to 12 for adults, and EUR 10 to 10 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Hotel HSM Reina del Mar have a pool?

Yes, this property has an outdoor pool.

Is Hotel HSM Reina del Mar pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Hotel HSM Reina del Mar doesn't offer parking.

What time is check-in at Hotel HSM Reina del Mar?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel HSM Reina del Mar?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel HSM Reina del Mar located?

Situated near the beach, this hotel is within a 10-minute walk of Playa de Palma and El Arenal Beach. Port of El Arenal and Aqualand El Arenal are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel HSM Reina del Mar Reviews

7.8

Good

8.4

Cleanliness

7.2

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 77 out of 254 reviews
Rating 8 - Good. 99 out of 254 reviews
Rating 6 - Okay. 54 out of 254 reviews
Rating 4 - Poor. 15 out of 254 reviews
Rating 2 - Terrible. 9 out of 254 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really helpful at reception. Pool was never busy, you could always find a sun lounger. Good location for areoport bus and bus into Palma to be able to explore the island further. Room was what we expected and cleaned daily. We just hadn't clocked there was no drinks facilities in the room, only in the bar or at breakfast. Location great to walk to the beach or for the resturants, shops and bars all within 5 mins. Good selection of choice for the buffet breakfast and dinner. Bar was open for drinks with your evening meal.
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. A very tidy and smart hotel.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room,plenty of shops , restaurant available
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the spacious outlay of the hotel and the swimming pool. Also the staff members were quite courteous and friendly. I did not like the fact that such a large hotel with 10 floors and multiple rooms does not have a gym for guests to work out. I also did not like the fact that there were flies and other smaller flying insects disturbing us having our meals in the dining area.. Overall, we had a nice experience staying at this hotel.
Stayed 5 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from my room not great. Staff were really nice and helpful 👍. Food was average at best
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 4 nights lovely hotel and a great location would have been nice if there was a fridge in the room but overall the stay was Pleasant.
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel food,comfort,pool were all excellent. Unfortunately parking was a problem.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Close to bus links. Nice pool area. Breakfast and dinner were good, especially for the price we paid. Friendly staff
Stayed 5 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Good pool but poor food

It’s a 3 star hotel so you know what you’re getting. The pool area is very good on an afternoon when the sun is on it. The rooms are ok but the hotel is let down by the poor food. Overall it’s worthy of its 3 stars
Stayed 5 nights in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and tidy. But the rooms were old and need revamp. Breakfast has likited options.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was excellent! Have to mention Ana and her team. Ana is such an asset to the hotel.. friendly, professional, supportive etc. She arranged a Seaview room for us and follow up if everything was ok. We saw her everyday, friendly and chatting to us. We will always remember her! We miss her already. Hope to return one day.
Stayed 4 nights in Jun 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort
A more fair average score would be 3.5/5 star. The staff were superb and the dinner buffet (i had booked half-board) was fantastic (great choice of meats, fish, salads, vegetables and potatoes). The room was good size, the breakfast was decent (some items such as cakes not always fresh). But what let the stay down was the level of noise both from within and from the street.
Stayed 5 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

Our couple stay

The room was clean and housekeeping came every day, which I appreciated. The location is great—walking distance to the beach, with stores and restaurants nearby. However, parking is very difficult to find. The internet in the room was very poor, which made it hard to stay connected. Also, the man responsible for the kitchen and meal service was quite rude. Breakfast and dinner were included, but dinner service was handled poorly. Although dinner hours were listed as 8–10 PM, at exactly 10 PM, he came over while we were still eating and asked us to leave, even if we hadn’t finished our food. He pointed to the elevator and made us leave the dining area, which felt disrespectful and unprofessional.
Stayed 6 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for a short 5 day break with my 4 year old. Staff were friendly and attentive. Room although dated in decor as others have previously mentioned it was spotless. Great view from balcony. Helped book very early morning taxi for return flight. Breakfast was ok. Beans on toast for my child and I had cereals with fruit and honey. Unlimited coffee and juices. I had paid for evening meals however being vegetarian we struggled a little so only ate there twice and ate at local restaurants the other evenings. My son had pasta one evening with salad and then pizza and chips another. I had a mix of salads and bean type salads but limited. Overall would definitely return as hotel was short walk to beach and though some mentioned a hill my 4 year old didn’t moan once! Beautiful beach, friendly locals, overall core memories made!
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, working Aircon too.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The food was delicious and I enjoyed the breakfast especially
Stayed 11 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, friendly, helpful staff. Close to beach , supermarket and restaurants. Cheap and easy bus ride to Palma
Stayed 7 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect
Stayed 7 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Such a perfect hotel. Thank you!
Stayed 5 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sergi at the front desk went up & beyond for us during our whole stay- thank you for making it the best!
Stayed 9 nights in Aug 2022
Verified review

6/10 Okay

.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room facilities require improvement I.e room fridge,hairdryer,kettle and tea coffee option.
Stayed 4 nights in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is great, but it's located at the NOISY END OF TOWN. The area is full of young revelers and don't count on getting any sleep from 4.00am as this is the time that the young return to their hotel and noise is their primary objective... I'm not a prude and I also enjoy a good drink but at least consider others when returning to your hotel and leave all the screaming back at your home.... The staff at the hotel were great in assisting to keep these young screamers under control by threatening them that they'll be thrown out....
Stayed 7 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The aircon in room 401 is not working good.I’ve reported it a few times but not resolved.terrible seat
Stayed 4 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Selve hotellet var fint. Værelserne lidt gamle men pænt og rent. Morgenmaden var fin og aftensmaden var også fin men kunne godt bruge lidt mere varieret
Stayed 11 nights in Oct 2026