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The Diplomat Hotel and Spa

3.0 star property
Hotel with 3 restaurants, near Plas Llanelly House

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Photo gallery for The Diplomat Hotel and Spa

Terrace/patio
Indoor pool, sun loungers
Exterior
Reception
Coach House Executive Double Room (Annex Building) | 1 bedroom, premium bedding, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar

Room options

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Showing 8 of 8 rooms

View all photos for Coach House Single Room (Annex Building)

Coach House Single Room (Annex Building) | 1 bedroom, premium bedding, desk, laptop workspace

Coach House Single Room (Annex Building)

Highlights

Heating
Flat-screen TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Single Room

1 bedroom, premium bedding, desk, laptop workspace

Classic Single Room

Highlights

Heating
Flat-screen TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Double Room

1 bedroom, premium bedding, desk, laptop workspace

Classic Double Room

Highlights

Heating
Flat-screen TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

1 bedroom, premium bedding, desk, laptop workspace

Executive Double Room

Highlights

Heating
Flat-screen TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Bathrobes
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, premium bedding, desk, laptop workspace

Classic Twin Room

Highlights

Heating
Flat-screen TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
  • Sleeps 2
  • 2 Twin Beds

View all photos for Coach House Executive Double Room (Annex Building)

Coach House Executive Double Room (Annex Building) | 1 bedroom, premium bedding, desk, laptop workspace

Coach House Executive Double Room (Annex Building)

Highlights

Heating
Flat-screen TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Bathrobes
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Coach House Double Room (Annex Building)

Coach House Double Room (Annex Building) | 1 bedroom, premium bedding, desk, laptop workspace

Coach House Double Room (Annex Building)

Highlights

Heating
Flat-screen TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Twin Room

Club Twin Room | 1 bedroom, premium bedding, desk, laptop workspace

Club Twin Room

Highlights

Heating
Flat-screen TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Felinfoel, Llanelli, Wales, SA15 3PJ

What's nearby

  • Plas Llanelly House - 4 min drive - 1.3 miles
  • Parc y Scarlets - 4 min drive - 1.5 miles
  • WWT Llanelli Wetland Centre - 7 min drive - 3.4 miles
  • Three Cliffs Bay Beach - 34 min drive - 16.1 miles
  • Oxwich Bay Beach - 39 min drive - 20.3 miles

Getting around

  • Llanelli Station - 7 min drive
  • Cardiff International Airport (CWL) - 79 min drive

Restaurants

  • ‪Stradey Arms - ‬19 min walk
  • ‪Nando's - ‬3 min drive
  • ‪The New Drovers - ‬2 min drive
  • ‪Subway - ‬2 min drive
  • ‪Thomas Arms Hotel - ‬2 min drive

About this property

The Diplomat Hotel and Spa

Hotel near Plas Llanelly House
Located close to Parc y Scarlets and WWT Llanelli Wetland Centre, The Diplomat Hotel and Spa provides a terrace, a garden, and a hair salon. Treat yourself to a body scrub, a manicure/pedicure, or a massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and British cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and 2 bars.
Other perks include:
  • An indoor pool with sun loungers
  • Free self parking
  • Full breakfast (surcharge), an elevator, and newspapers in the lobby
  • A 24-hour front desk, smoke-free premises, and a vending machine
  • Guest reviews speak highly of the helpful staff
Room features
All 50 rooms have comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like free WiFi.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with cable channels
  • Electric kettles, heating, and daily housekeeping

Languages

English, Filipino, Polish, Spanish, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15.95 for adults and GBP 8.95 for children
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Trubshaws

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,102 square feet of conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.95 for adults and GBP 8.95 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

BEST WESTERN Diplomat Hotel Llanelli, Wales
Best Western Llanelli
Llanelli Best Western
Best Western Diplomat Hotel Llanelli
Best Western Diplomat Hotel
Best Western Diplomat Llanelli
Best Western Diplomat

Frequently asked questions

Does The Diplomat Hotel and Spa have a pool?

Yes, this property has an indoor pool.

Is The Diplomat Hotel and Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Diplomat Hotel and Spa?

Self parking is free at this property.

What time is check-in at The Diplomat Hotel and Spa?

Check-in start time: 2:00 PM; Check-in end time: 3:00 AM. Late check-in is available during limited hours.

What time is check-out at The Diplomat Hotel and Spa?

Check-out is at 11 AM.

Where is The Diplomat Hotel and Spa located?

Located in the heart of Llanelli, this spa hotel is 1.2 mi (2 km) from Plas Llanelly House and 1.9 mi (3 km) from Parc y Scarlets. WWT Llanelli Wetland Centre and Kidwelly Castle are also within 9 mi (15 km).

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The Diplomat Hotel and Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 146 out of 319 reviews
Rating 8 - Good. 103 out of 319 reviews
Rating 6 - Okay. 40 out of 319 reviews
Rating 4 - Poor. 20 out of 319 reviews
Rating 2 - Terrible. 10 out of 319 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly but professional and accommodating. Room a great size with good size shower room. Staff very attentive even though they were busy
Stayed 3 nights in May 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2025

8/10 Good

max

Liked: Cleanliness, staff & service
Great hotel, lovely staff who were all very welcoming, lots going on. The only small downside being that it does need a bit of a refurb in the rooms. But other than that it was all good, and we would stay there again.
Stayed 2 nights in Apr 2025

6/10 Okay

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
It was lovely.. staff were amazing and friendly.. the big let down was buffet breakfast all were below standard food and looked so over cooked and tasteless.. the knives were very blunt and would not cut food … we had two breakfasts and a room. Service we also spent money to go to a show .. show ok food basic quality
Stayed 2 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
A beautiful hotel where i attended a function where the food was outstanding and the staff couldn't do enough to help. Strongly recommend this hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room - staff were welcoming and friendly! Attending an event with overnight accommodation so did not have time to experience the hospitality of the Spa but everything at the hotel met with great satisfaction and would recommend and will definitely return when next in the area - thank you for your hospitality!
Stayed 1 night in Mar 2025

8/10 Good

Toni

Liked: Cleanliness, amenities, property conditions & facilities
It was a last minute booking so hadn’t expected it to be so nice. Room and en-suite were large, modern and clean. The staff were lovely! Very helpful and pleasant. The only downside to our stay was the breakfast. Terrible! We only had it once the other morning we had breakfast out as it was so bad! If they could fix that it would be a 5!!
Stayed 2 nights in May 2025

10/10 Excellent

Nick

Quick stopover in Llanelli

Room was lovely, staff were helpful and friendly. Food in restaurant was excellent. Spa was fine, but could probably do with a bit of a makeover. Overall excellent and would definitely stay here again.
Stayed 1 night in Feb 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Lovely stay, staff really friendly, food delicious and great nights sleep.
Stayed 1 night in Sep 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service

Good place to stay

2 nights stay for work
Stayed 2 nights in Nov 2024

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked the hotel and spa for our wedding anniversary and it was fabulous the spa and the food, will be booking again soon
Stayed 1 night in Oct 2024

8/10 Good

Breda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food choices, friendly staff, big warm bedroom with comfortable bed. Plenty of parking. Leisure facilities decent.
Stayed 4 nights in Dec 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must better impression and stay this time I am glad I went back . Staff helpful , facilities good . Would stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quick check in, with very friendly staff,breakfast and bar staff very friendly hotel very clean,rooms comfortable,would definitely recommend this hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

Subramanian

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Jul 2022

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with nice rooms and really helpful pleasant staff .
Stayed 2 nights in Jan 2024

10/10 Excellent

Gerwyn

Liked: Cleanliness, amenities, property conditions & facilities
Excellent welcome when we arrived from the receptionist. Breakfast was excellent and warm and the staff were very friendly. Hotel is a bit dated and could do with a little modification but the room was comfortable and spacious and the bathroom was in good shape too.
Stayed 1 night in Aug 2024

10/10 Excellent

Lynden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay and would return.

Good venue. Lots of parking, good sized room with all I needed.
Stayed 1 night in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in Llanelli

Excellent short stay Good service well looked after
Stayed 1 night in Apr 2023

10/10 Excellent

Pritpal

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely 3 night stay here. The dinner was fantastic and the staff very helpful.
Stayed 3 nights in May 2023

10/10 Excellent

Naila

Liked: Cleanliness, staff & service, property conditions & facilities
Attended a brilliant wedding at this hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Leighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were excellent throughout. Food was tasty. We had a great stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not do enough for you very friendly and very clesn
Stayed 1 night in Feb 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay at a good Hotel.

We had an enjoyable stay at the hotel. The room was large with two double beds and a bathroom. The room was clean and had all the usual facilites(kettle and tea, coffee, milk, shower, wash basins, toilet etc.) There was a wardrobe. Very nice large room.
Stayed 2 nights in Aug 2024

10/10 Excellent

ENNIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff all friendly and helpful, excellent food. Highly recommend
Stayed 3 nights in Oct 2023