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Pullman Liverpool

4.0 star property
Waterfront relaxation meets convenient location near M&S Bank Arena, where helpful staff and a delicious breakfast set travelers up for Liverpool adventures

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Photo gallery for Pullman Liverpool

Hypo-allergenic bedding, in-room safe, desk, blackout drapes - Pullman Liverpool (Liverpool)
Deluxe Room, 1 King Bed (Premium) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes - Pullman Liverpool (Liverpool)
Interior - Pullman Liverpool (Liverpool)
Bar (on property) - Pullman Liverpool (Liverpool)
Lobby lounge - Pullman Liverpool (Liverpool)
Located near Royal Albert Dock, Pullman Liverpool provides travelers with a luxurious base featuring practical amenities like dry cleaning services and a 24-hour gym. Guests appreciate in-room WiFi, breakfast at the on-site restaurant, and unwinding with drinks at the hotel bar.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(93 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 2 Twin Beds

9.6 out of 10
Exceptional
(29 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Premium)

Deluxe Room, 1 King Bed (Premium) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed (Premium)

8.8 out of 10
Excellent
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, River View

Superior Room, 1 King Bed, River View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(44 reviews)
  • River view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located on the waterfront, Pullman Liverpool is in The Docks neighborhood and is connected to the convention center. The Beatles Story Museum and Merseyside Maritime Museum are cultural highlights, and travelers looking to shop may want to visit Liverpool ONE and Baltic Market. Looking to enjoy an event or a game? See what's going on at ACC Liverpool or M&S Bank Arena. Guests appreciate the hotel's central location. Visit our Liverpool travel guide
Map
Monarchs Quay, Liverpool, England, L3 4FP

What's nearby

  • M&S Bank Arena
    M&S Bank Arena
    2 min walk - 0.1 miles
  • Royal Albert Dock
    Royal Albert Dock
    5 min walk - 0.3 miles
  • The Beatles Story Museum
    The Beatles Story Museum
    5 min walk - 0.3 miles
  • Liverpool ONE
    Liverpool ONE
    9 min walk - 0.5 miles
  • ACC Liverpool
    1 min walk - 0.1 miles

Getting around

  • Liverpool James Street Station
    14 min walk
  • John Lennon Airport (LPL)
    30 min drive

Restaurants

  • Baltic Fleet
    9 min walk
  • McDonald's
    6 min walk
  • KFC
    6 min walk
  • What's Cooking
    6 min walk
  • Black Lodge Brewery
    8 min walk

About this property

Pullman Liverpool

Upscale hotel near ACC Liverpool
Located close to M&S Bank Arena and Royal Albert Dock, Pullman Liverpool provides dry cleaning/laundry services, a bar, and a 24-hour gym. In addition to a restaurant, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Additional perks include:
  • Buffet breakfast (surcharge), an electric car charging station, and express check-out
  • A porter/bellhop, a TV in the lobby, and 3 meeting rooms
  • Luggage storage, a 24-hour front desk, and smoke-free premises
  • Guest reviews say great things about the breakfast, central location, and helpful staff
Room features
All 216 rooms have comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and designer toiletries
  • 55-inch flat-screen TVs with digital channels
  • Free infant beds, electric kettles, and heating

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking within 0.1 miles (GBP 18 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 18.95 for adults and GBP 9.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Computer station

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: GBP 2.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.95 for adults and GBP 9.50 for children
  • Nearby parking fee: GBP 18.00 per day(656 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pullman Liverpool Hotel opening January 2016
Pullman Hotel opening January 2016
Pullman Liverpool opening January 2016
Pullman opening January 2016
Pullman Liverpool Hotel
Pullman Liverpool
Pullman Liverpool Hotel
Pullman Liverpool Liverpool
Pullman Liverpool Hotel Liverpool

Frequently asked questions

Is Pullman Liverpool pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Pullman Liverpool?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pullman Liverpool?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Pullman Liverpool located?

Located in The Docks, this hotel is steps from ACC Liverpool and M&S Bank Arena. Royal Albert Dock and The Beatles Story Museum are also within 10 minutes. Liverpool James Street Station is 14 minutes by foot and Liverpool Central Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Pullman Liverpool Reviews

9.4

Exceptional

9.4

Cleanliness

9.4

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 771 out of 1028 reviews
Rating 8 - Good. 181 out of 1028 reviews
Rating 6 - Okay. 44 out of 1028 reviews
Rating 4 - Poor. 18 out of 1028 reviews
Rating 2 - Terrible. 14 out of 1028 reviews

Reviews

Verified

10/10 Excellent

Meera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, well equipped, good location, clean and friendly staff
Stayed 1 night in Mar 2026
Verified

8/10 Good

Jacqui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room super comfy beds helpful happy staff great location for the arena
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was lovely, good location for eating out and shopping,great stay for daughters 18th.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Darci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, super comfortable bed, excellent blackout curtains, fabulous shower.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, easy parking friendly helpful staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the docks. Clean. Great friendly staff
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & v safe area . Superbly appointed rooms handled difficulties ( power cut) very well
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Stayed for business - great hotel. Clean, spacious rooms and a good breakfast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jaclyn

Liked: Cleanliness, amenities, property conditions & facilities
Reliably good stay with a great view, lots of space, everything you need.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
A great room with fantastically helpful staff, a wonderful location and a very good breakfast.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before, and the decor, cleanliness, and friendliness of staff were just as good. We had an issue with a noise in our room, but on reporting to staff in Reception we were offered ( and moved) to another room straight away. Breakfast times were busy, particularly as our stay coincided with the Grand National, but all staff kept a good sense of purpose, making sure that everything flowed as smoothly as possible. Well done and thank you. Next time we are in Liverpool, we shall certainly look again at staying here (availability and price being considered).
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly and helpful staff
Stayed 1 night in Jan 2026
Verified

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities
Easy walk to all of the attractions and shops. Can be a little windy being close to the Mersey. It is nicely located just away from the City centre to have some quiet at the end of the day. We were made to feel very welcome by all the staff, the rooms were comfortable and had everything we needed, I thnk they could do with a refresh, but this did not spoil our stay.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel choice for Liverpool. Next door to the M&S and only a short walk to Albert Dock. Clean modern accommodation, very comfy bed and huge shower! All this at a great price.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Great stay in a "great at the price" hotel - location is ideal, parking convenient & safe, rooms very nice - clean, modern, good size. Lovely staff on reception who were always very helpful & lovely brekkie too! Highly recommended & would definitely stay there again.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

JoAnn

Liked: Cleanliness, amenities, property conditions & facilities
What a wonderful stay we had! We were greeted by the perfect ambassador in a bowler hat who provided us with a map and details to answer our questions about sites! Lauren was exceptionally kind and friendly & the staff at the bar was great! Definitely would recommend & visit again!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities
Clean room, Staff really friendly and helpful, even rearranged our rooms as we changed our stay so we didn’t have to move, breakfast was good, plenty of choice all freshly cooked,
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Per Arne

Liked: Cleanliness, staff & service, amenities
Great location
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities
Lovely room and reception staff were exceptionally friendly
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good value. Excellent views. Comfy bed and pillows
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service for everything during our stay
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Christina

Had meal in restaurant food was fantastic
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, amenities
Lovely modern hotel. Excellent location and very convenient multi story car park with reasonable price
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for M&S arena. Fast check in. Clean well equipped rooms and fabulous breakfast. Staff super friendly too.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Samantha

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was very tired looking and in need of a refresh. The room wasn’t overly clean and the bed was incredibly uncomfortable. On the day of our checkout, the cleaners were trying to access our room whilst we were getting ready to leave. They kept bashing the door to open it and despite us shouting we were in the room they kept doing it. We reported this to reception and were told that we would be contacted about it. Two days later and still not received any apology or contact from management. The hotel was well located for the M&S arena.
Stayed 1 night in Mar 2026