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Lock & Key Hotel

4.0 star property
Stylish relaxation awaits at this upscale Liverpool hotel near Royal Albert Dock, with friendly staff, quality food, and exceptional service.

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Photo gallery for Lock & Key Hotel

Spacious Double/Twin | Premium bedding, in-room safe, desk, blackout drapes - Lock & Key Hotel (Liverpool)
Restaurant - Lock & Key Hotel (Liverpool)
Front of property - Lock & Key Hotel (Liverpool)
Reception - Lock & Key Hotel (Liverpool)
Front of property - Lock & Key Hotel (Liverpool)
Lock & Key Hotel sits in Liverpool's heart, welcoming guests with its coffee shop, bar and restaurant. The WiFi keeps everyone connected while concierge services enhance each stay. Past visitors consistently praise the staff for their helpfulness and warm hospitality.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Bar
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Spacious Double/Twin

Spacious Double/Twin | Premium bedding, in-room safe, desk, blackout drapes

Spacious Double/Twin

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Heating
Smart TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Electric kettle
Daily housekeeping
Laptop-compatible safe
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Cozy Double

Cozy Double | Premium bedding, in-room safe, desk, blackout drapes

Cozy Double

8.4 out of 10
Very good
(7 reviews)

Highlights

Heating
Smart TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Electric kettle
Daily housekeeping
Laptop-compatible safe
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double/Twin

Standard Double/Twin | Premium bedding, in-room safe, desk, blackout drapes

Standard Double/Twin

8.4 out of 10
Very good
(6 reviews)

Highlights

Heating
Smart TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Electric kettle
Daily housekeeping
Laptop-compatible safe
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Located in Ropewalks, a neighborhood in Liverpool, Lock & Key Hotel is in a shopping district and near a train station. Liverpool ONE and Cheshire Oaks Designer Outlet are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit The Beatles Story Museum and Knowsley Safari Park. Looking to enjoy an event or a game while in town? See what's going on at Anfield Stadium, or consider a night out at The Devonshire.
Visit our Liverpool travel guideOpens in a new window
Map
15-17 Duke Street, Liverpool, England, L1 5AP

What's nearby

  • Liverpool ONE - 2 min walk - 0.1 miles
  • Concert Square - 4 min walk - 0.3 miles
  • Royal Albert Dock - 7 min walk - 0.4 miles
  • Cavern Club - 8 min walk - 0.5 miles
  • The Beatles Story Museum - 9 min walk - 0.5 miles

Getting around

  • Liverpool Central Station - 7 min walk
  • John Lennon Airport (LPL) - 16 min drive

Restaurants

  • ‪Thoughtfully Cafe - ‬4 min walk
  • ‪Clockworks - ‬1 min walk
  • ‪ZAAD Restaurant&Cafe - ‬1 min walk
  • ‪Kazimier Garden - ‬1 min walk
  • ‪The Brunch & Cocktail Club - ‬2 min walk

About this property

Lock & Key Hotel

Upscale hotel near Royal Albert Dock
Located close to Liverpool ONE and The Beatles Story Museum, Lock & Key Hotel provides a coffee shop/cafe, a bar, and a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Cooked-to-order breakfast (surcharge), luggage storage, and smoke-free premises
  • A front-desk safe and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Lock & Key Hotel boast comforts such as premium bedding and laptop-compatible safes, as well as amenities like late night room service and free WiFi.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Electric kettles, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required

Food and drink

  • Cooked-to-order breakfast available for a fee: GBP 10 for adults and GBP 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • Electric kettle
  • Late-night room service

More

  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 10 for adults and GBP 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lock Key Hotel Liverpool
Lock Key Hotel
Lock Key Liverpool
Lock & Key Hotel Hotel
Lock & Key Hotel Liverpool
Lock & Key Hotel Hotel Liverpool

Frequently asked questions

Is Lock & Key Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at Lock & Key Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Lock & Key Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Lock & Key Hotel located?

Located in Ropewalks, this hotel is within a 10-minute walk of Liverpool ONE and Royal Albert Dock. The Beatles Story Museum and Liverpool Pier Head Ferry Terminal are also within 1 mi (2 km). Liverpool Central Station is 7 minutes by foot and Liverpool James Street Station is 10 minutes.

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Reviews

Lock & Key Hotel Reviews

9.0

Wonderful

9.2

Cleanliness

9.4

Location

9.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 199 out of 301 reviews
Rating 8 - Good. 63 out of 301 reviews
Rating 6 - Okay. 26 out of 301 reviews
Rating 4 - Poor. 9 out of 301 reviews
Rating 2 - Terrible. 4 out of 301 reviews

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
Great location and a lovely big room and comfortable bed.
Stayed 1 night in Jun 2025

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic hotel. Staff were so friendly, the room was beautiful, location was perfect. Can’t recommend enough.
Stayed 1 night in Feb 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay, very central and nice for a little get away x
Stayed 2 nights in Dec 2023

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky little room. Perfect location.
Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A cracking hotel for the money!

A goo location but maybe noisy at the weekend due to proximity of night life.
Stayed 1 night in Mar 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, plenty of parking available within short distances. Room was cute, good for a place to stay after a night out.
Stayed 1 night in Nov 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly and welcoming and really makes the hotel comfortable. Great location and a relaxed atmosphere.
Stayed 3 nights in Nov 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Perfect location for city centre, less than 5 minute was to John Lewis. Always a warm welcome and perfect breakfast.
Stayed 1 night in Nov 2024

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great spot, friendly down to earth staff,Sunday roast one of the best I've ever had, would definitely recommend to all
Stayed 3 nights in Mar 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly hotel. Would happily stay again.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Cosy hotel in excellent central Liverpool location

Cosy hotel in excellent location for central Liverpool. The staff were really helpful and welcoming, the room was comfortable but the shower wasn't very powerful and tended to leak out of the shower base which could get annoying if staying longer than a couple of days.
Stayed 2 nights in Feb 2025

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Lovely hotel and staff. Rooms were comfy and clean. Great location.
Stayed 1 night in Aug 2023

8/10 Good

Mary

Very welcoming staff. Room very clean and fresh but felt a little tired. Would not hesitate to recommend for a wee short break. Central so very handy for our Liverpool visit.
Stayed 1 night in Mar 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely, the lady on reception was nice and welcoming when we arrived. The room was modern and easy to relax in, we just couldn't get the heating on but the lady on reception was amazing again and provided a portable heater. The beds are very comfortable and overall we had a great stay :)
Stayed 2 nights in Feb 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel, very friendly staff in the hotel and the bar, couldnt do enough for you, great location, cool part of town away from the usual idiots, recommendations for dinner in a near by market which was amazing!
Stayed 1 night in Apr 2024

10/10 Excellent

Maureen

Great location

We had a two night stay in this hotel , it was all really nice, a lovely cosy bar and so close to everything, staff were lovely , I would not hesitate to stay here again if I was to return to Liverpool which hopefully I will 🙏
Stayed 3 nights in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel . Nice breakfast and helpful friendly staff. Would recommend and will return
Stayed 1 night in Nov 2023

10/10 Excellent

nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , lovely staff. The breakfast was great , good produce. All in all a lovely weekend
Stayed 2 nights in Sep 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in a central location. Staff were very friendly and helpful, especially Áine! Would highly recommend!

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You will love it!

A lovely hotel and the team there was supportive and attentive. Really friendly atmosphere from the moment we arrived.
Stayed 1 night in Sep 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, in a good location right near L1 Lovely staff, clean room and good bar. I would definitely recommend!
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great breakfast great service the bar boutique is excellent the service in there is fantastic the rooms are great easy access to Liverpool and parking just round the corner is so easy to get to the hotel with your luggage
Stayed 3 nights in Mar 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel with amazing staff

Beautiful boutique hotel. The room was amazing and the staff couldn’t have done more for us and were so helpful. Can highly recommend. Breakfast was excellent 👍
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent independent hotel in a prime location

Saturday stay in Liverpool - great loactaion, clean and friendly staff. Highly recommend staying - Q Park parking with 20% off if you book in advance. We will return!!
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, everything you'd need around you. Great option for a short break in Liverpool. Room was lovely and warm slept soundly in the bed. WiFi was patchy at best, though we weren't in the room that long to use it to sky great extent. Extra mention for the staff. Meg, who checked us in, Pat, security man and the lovely cleaner that saw us in the morning were all fantastic and a credit to the hotel.
Stayed 1 night in Mar 2025