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Vila Gale Collection Palacio dos Arcos

5.0 star property
Riverwalk hotel with a full-service spa and free breakfast

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Photo gallery for Vila Gale Collection Palacio dos Arcos

Bar (on property)
Bar (on property)
Exterior
Minibar, in-room safe, individually decorated, desk
Indoor pool, outdoor pool, pool umbrellas, sun loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Spa

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Premium Double or Twin Room, Balcony, Sea View

Premium Double or Twin Room, Balcony, Sea View | Minibar, in-room safe, individually decorated, desk

Premium Double or Twin Room, Balcony, Sea View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room Single Use, Balcony

Minibar, in-room safe, individually decorated, desk

Double Room Single Use, Balcony

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 33 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Balcony, Pool View

Balcony view

Double or Twin Room, Balcony, Pool View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Balcony (+1 Extra Bed, 3 Adults)

Minibar, in-room safe, individually decorated, desk

Double or Twin Room, Balcony (+1 Extra Bed, 3 Adults)

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double or Twin Room (+1 Child Extra Bed)

Minibar, in-room safe, individually decorated, desk

Double or Twin Room (+1 Child Extra Bed)

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Twin Sofa Bed

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About the neighborhood

Map
Largo Conde das Alcacovas, 3, Oeiras, 2770-031

What's nearby

  • Oeiras Parque - 18 min walk - 1.0 mile
  • Carcavelos Beach - 4 min drive - 2.8 miles
  • Belém Tower - 8 min drive - 5.5 miles
  • Jerónimos Monastery - 10 min drive - 5.9 miles
  • Costa da Caparica Beach - 22 min drive - 15.2 miles

Getting around

  • Paço de Arcos Station - 3 min walk
  • Rua Damião de Góis Stop - 9 min drive
  • Humberto Delgado Airport (LIS) - 34 min drive

Restaurants

  • ‪Queques da Linha - ‬6 min walk
  • ‪Restaurante Casa da Dízima - ‬1 min walk
  • ‪Restaurante Pátio Antico - ‬1 min walk
  • ‪Mokuzai Sushi - ‬2 min walk
  • ‪Restaurante A Marítima - ‬2 min walk

About this property

Vila Gale Collection Palacio dos Arcos

Luxury family-friendly hotel near Carcavelos Beach
You can look forward to a free breakfast buffet, a poolside bar, and a terrace at Vila Gale Collection Palacio dos Arcos. Indulge in a body treatment, a massage, and hydrotherapy at Satsanga, the onsite spa. Free in-room WiFi is available to all guests, along with a garden and a library.
You'll also find perks like:
  • An indoor pool and an outdoor pool, with sun loungers and pool umbrellas
  • Self parking (surcharge), babysitting (surcharge), and massage treatment rooms
  • A banquet hall, concierge services, and a TV in the lobby
  • An elevator, multilingual staff, and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 76 individually decorated rooms feature comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Bathrooms with separate tubs/showers and free toiletries
  • LCD TVs with cable channels
  • Furnished balconies or patios, wardrobes/closets, and daily housekeeping

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 12.50 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 2,228 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Hot tub
  • Hydrotherapy
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • Elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1490
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 45

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 12.50 per day
  • Late check-out fee: EUR 45 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Property Registration Number 4156

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the fitness facility or hot tub
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Vila Gale Collection Palacio dos Arcos
Vila Gale Collection Palacio dos Arcos Hotel
Vila Gale Collection Palacio dos Arcos Hotel Oeiras
Vila Gale Collection Palacio dos Arcos Oeiras
Vila Gale Palacio dos Arcos
Vila Gale Collection Palacio dos Arcos Hotel
Vila Gale Collection Palacio dos Arcos Oeiras
Vila Gale Collection Palacio dos Arcos Hotel Oeiras

Frequently asked questions

Does Vila Gale Collection Palacio dos Arcos have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Vila Gale Collection Palacio dos Arcos pet-friendly?

No, pets are not allowed at this property.

How much is parking at Vila Gale Collection Palacio dos Arcos?

Self parking is available for EUR 12.50 per day.

What time is check-in at Vila Gale Collection Palacio dos Arcos?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Vila Gale Collection Palacio dos Arcos?

Check-out is at noon. Late check-out is available for EUR 45 (subject to availability).

Where is Vila Gale Collection Palacio dos Arcos located?

This family-friendly Oeiras hotel is located on the riverwalk, within 3 mi (5 km) of Oeiras Parque, Jamor National Sports Center and National Stadium. Carcavelos Beach is 2.9 mi (4.7 km) away. Paço de Arcos Station is only a 3-minute walk and Caxias Station is 20 minutes.

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Vila Gale Collection Palacio dos Arcos Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 349 out of 438 reviews
Rating 8 - Good. 76 out of 438 reviews
Rating 6 - Okay. 10 out of 438 reviews
Rating 4 - Poor. 2 out of 438 reviews
Rating 2 - Terrible. 1 out of 438 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Very kid friendly
Stayed 9 nights in Aug 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding in every aspect. Obrigado!
Stayed 1 night in Oct 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
It was an excellent place thoroughly recommend it
Stayed 3 nights in Jul 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing historic hotel in good location by the Atlantic.
Stayed 3 nights in May 2023

10/10 Excellent

Filipa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it stay often staff is fabulous
Stayed 3 nights in Jul 2022

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! Great for business or just holidays with the family
Stayed 6 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel right by the sea
Stayed 3 nights in Jun 2023

8/10 Good

paul

Liked: Cleanliness, staff & service, amenities
Not a 5* more a 4* sunbeds around pool old and uncomfortable, not the ones on the web site, spa pool towels very old and thin, breakfast very good,what makes this hotel is the staff, they are all young which was a surprise but just friendly and professional, as a solo traveler they all had excellent customer service. especially Erica, Joao and John in restaurant.
Stayed 8 nights in Sep 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this place. Close walking Distance to the beach, the boardwalk and restaurants!
Stayed 2 nights in Jul 2022

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property, Friendly and very professional staff! Super comfortable beds and delicious breakfast! Can’t wait to come back! Thank you for everything!
Stayed 3 nights in Jan 2024

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with very helpful and friendly staff. Close to train station into central Lisbon, three minutes walk.
Stayed 4 nights in Sep 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Stay at Palacio dos Arcos in Aug 24. Excellent Value and facilities including the indoor and outdoor pool and massage. Rooms were clean, large and the balcony view of the sea from our 2nd floor room was great. We took advantage of the Half Board option which provided an excellent dinner in the evening - a special mention for Joao who looked after us exceptionally well. Proximity to the train station, meant easy access along the coast to Cascais, must be said no noise from the train could be heard from the hotel. Look forward to returning again.
Stayed 6 nights in Aug 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and character of the main building
Stayed 6 nights in Oct 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
The old palace and its garden are very beautiful. The restaurant is located in this unique building. The menu is exquisite. The rooms are spacious and comfortable. On the downside, it was my birthday during our stay. Nobody in the hotel seemed to care (I have had other experiences). When we checked out I commented on this fact. The reply was, next time they would throw a big party for me. Seriously. Not funny.
Stayed 6 nights in Oct 2024

10/10 Excellent

Patrick M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well kept, and relatively new. Beautiful pool and great breakfast. Best hotel in Oeiras for the money.
Stayed 2 nights in Aug 2022

10/10 Excellent

Jeronimo

Liked: Staff & service, amenities, property conditions & facilities
I have been staying here for many years whenever I’m in this area of Portugal and it never disappoints. Beautiful setting and very nice service. Absolutely love the breakfast and the views. Highly recommended.
Stayed 2 nights in Jul 2022

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is magnificent. I enjoyed every minute. The only complaint I have is re coffee. The lack of a coffee machine at breakfast was disappointing. There are Nespresso machines which you can request for your room. Unfortunately none were available during our stay. But overall everything was brilliant and I’ll be back - requesting my Nespresso machine before arrival 😁
Stayed 3 nights in Aug 2024

8/10 Good

Lisa

Liked: Cleanliness
Disliked: Staff & service
We recently stayed at this hotel and were surprised by how dark the room was—there wasn't much light, the light fixtures were old. Additionally, our room was quite far from the hotel entrance, which was inconvenient. Overall, the experience was okay, but the hotel felt a little outdated and could use some refreshing.
Stayed 6 nights in Aug 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite hotel.

Great hotel set in its own attractive garden. Convenient location for travel and restaurants. Staff always excellent. Arranged transfer from Lisbon airport for us, 4 adults and a toddler needing a child seat, which was very helpful. In fact, hotel and staff are very welcoming of children. Stayed 5 times now and never disappointed. Going to book our 6th stay later this year.
Stayed 6 nights in Jul 2023

10/10 Excellent

Lucianne

Liked: Cleanliness, staff & service, property conditions & facilities
I have just returned from an amazing stay at this Hotel. The staff were all very friendly and very helpful. The Hotel is in an area that doesnt have very much around it so you need to travel to other areas for eating out. But this Hotel is in the ideal location for traveling into Lisbon and other tourist locations. It is also perfect for spending a day by the pool. I only had dinner once in the hotel restaurant and it was wonderful the food was amazing.
Stayed 6 nights in Jun 2023

8/10 Good

himanshu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Average hotel with five star label

Positives : check in was smooth, the indoor pool was very nice and well Maintained. Room was clean . Breakfast was average Negatives : room lacked basic amenities, no hair dryer , makeup remover wipes would be nice touch . It felt very basic even though we were told that our room Was in upgraded section of hotel .
Stayed 1 night in Oct 2023

10/10 Excellent

Filipa

Liked: Cleanliness, staff & service, amenities
This is probably my 5th stay at this property. I've been coming for years. My Mum lives close by. I love the location in the middle of Lisbon and Cascais. What I love about staying at the Palacio dos Arcos is the staff, the pool, the gardens, the serenity I feel. The gardens are usually amazing too and helps me feel grounded. Big shout out to the staff, Liliana, Diago, Thayane, Alekssander, iZilda (sorry might have spelt it wrong) and all the beautiful people who made our experience so amazing.
Stayed 6 nights in Jul 2022

10/10 Excellent

Pethrow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel with helpful, polite and attentive staff, always available to support you. The hotel is within a local residential neighbourhood but feels quiet, private and has an attractive garden with a clean and pleasant poolside area. There is also an indoor pool and spa with a very simple gym. The room was spacious and clean with a very comfortable bed. Top quality breakfast with good service and lots of choice. There are local restaurants nearby outside the hotel that we found (in July 2023) to be of extremely good value and high quality. We would suggest Tasquinha Da Vila for a great meal. Nearest train station is a 5 min walk where you can catch a suburban train into central Lisbon with a journey time of 20 mins. We found buying the viva viagem card useful for frequent trips in and out of the city.
Stayed 4 nights in Jul 2023

4/10 Poor

rebecca

Disliked: Staff & service, room comfort

Nickel and dime you to death

We booked this stay and were excited for the trip. The hotel exterior is gorgeous and interior is ok. The hotel rooms are very dated. I was shocked by the cost for a 3rd person. I believe it was a 30% fee and they just gave us the couch bed. They did not provide us with a blanket or pillow for the couch bed. They provided just 2 nespresso pods (for 3 adults) and charged us for the 3rd even tho we had paid hundreds of dollars for someone to sleep on a crappy couch bed. They didn’t provide the 3rd robe, towel or any other amenities. Our first night we called the front desk and told them our AC was not working. They kept coming to the room and telling us it was - when it very clearly wasn’t and you could stand in front of the vent to see it not work. Finally someone came at 3:30am and agreed it wasn’t working and said they were saying it was working “cause they didn’t know what else to do”. They offered to move us to another room the following day. Overall I would give our experience there a 1 out of 5. I asked the front desk to work with me on the charges and they said the manager would call me- never did. Don’t recommend staying here at all.
Stayed 3 nights in Jun 2022

10/10 Excellent

Joaquín Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran opción cerca de Lisboa. El hotel es precioso y el servicio es de primera.
Stayed 3 nights in Apr 2025