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Penha Longa Resort

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Meeting facility - Penha Longa Resort (Sintra)
Separate tub and shower, designer toiletries, hair dryer, bathrobes - Penha Longa Resort (Sintra)
Property amenity - Penha Longa Resort (Sintra)
Meeting facility - Penha Longa Resort (Sintra)
Meeting facility - Penha Longa Resort (Sintra)
Luxury
5.0 star property
9.2

Wonderful

Elegant retreat with historical grounds

Nestled in historical grounds amid serene nature, the resort offers seven exceptional restaurants including Michelin-starred options. Enjoy indoor and outdoor pools, personalized spa treatments, and genuine five-star service from friendly staff in this peaceful mountainside sanctuary.

Popular amenities

  • Pet friendly
  • Parking included
  • Air conditioning

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Executive Suite, 1 Bedroom, Resort View (Corner)

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Executive Suite, 1 Bedroom, Resort View (Corner)

  • Golf view
  • 92 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Golf View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Family Suite, 2 Bedrooms, Golf View

  • Garden view
  • 92 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, Balcony

Deluxe Room, Balcony | View from room

Deluxe Room, Balcony

9.2 out of 10
Wonderful
(18 reviews)
  • Golf view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Park View

Deluxe Room, Park View | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Deluxe Room, Park View

10.0 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite, 1 Bedroom, Resort View

Presidential Suite, 1 Bedroom, Resort View | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Presidential Suite, 1 Bedroom, Resort View

  • Resort view
  • 162 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Imperial Suite

Imperial Suite | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Imperial Suite

  • Resort view
  • 415 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Balcony (Balcony)

Suite, 1 Bedroom, Balcony (Balcony) | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Suite, 1 Bedroom, Balcony (Balcony)

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony (Balcony)

Suite, 1 Bedroom, Balcony (Balcony) | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Suite, 1 Bedroom, Balcony (Balcony)

  • Resort view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom, Terrace (Terrace)

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Studio Suite, 1 Bedroom, Terrace (Terrace)

  • Resort view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Penthouse, 3 Bedrooms, Golf View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Family Penthouse, 3 Bedrooms, Golf View

  • Golf view
  • 192 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 Double Beds

View all photos for Junior Suite, Resort View (Balcony)

Junior Suite, Resort View (Balcony) | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Junior Suite, Resort View (Balcony)

9.0 out of 10
Wonderful
(2 reviews)
  • Golf view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Located in São Pedro de Penaferrim, a neighborhood in Sintra, Penha Longa Resort is in a national park and near the beach. Quinta da Regaleira and Sintra National Palace are notable landmarks, and the area's natural beauty can be seen at Guincho Beach and Ribeira Beach. Estoril Casino and Pena Palace are two other places to visit that come recommended. Discover the area's water adventures with windsurfing and surfing/body boarding nearby, or enjoy the great outdoors with mountain biking and horse riding. Visit our Sintra travel guide
Map
Estrada da Lagoa Azul, Sintra, 2714-511

What's nearby

  • Sintra Mountains
    Sintra Mountains
    5 min walk - 0.3 miles
  • Pena Palace
    Pena Palace
    12 min drive - 4.8 miles
  • Guincho Beach
    Guincho Beach
    13 min drive - 6.9 miles
  • Penha Longa Golf Course
    3 min walk - 0.2 miles
  • Lagoa Azul
    12 min walk - 0.7 miles

Getting around

  • Sintra Tram Stop
    9 min drive
  • Estoril Station
    11 min drive
  • Humberto Delgado Airport (LIS)
    39 min drive

Restaurants

  • Coffee Box - Arcádia
    8 min drive
  • Nespresso Boutique
    8 min drive
  • Sushi Fashion
    8 min drive
  • Sabores Do Churrasco
    8 min drive
  • McDonald's
    7 min drive

About this property

Penha Longa Resort

Luxury family-friendly hotel renovated in 2024 and located near Quinta da Regaleira
Located close to Pena Palace and Castle of the Moors, Penha Longa Resort provides a golf course, a poolside bar, and a terrace. Tee up with amenities like a driving range, golf lessons, and a restaurant with golf course views at this hotel. Treat yourself to a hot stone massage, a body treatment, or a facial at Penha Longa Spa, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and a Michelin star rated meal. Fitness classes and yoga classes are offered at the health club; other things to do include hiking/biking and racquetball/squash. In addition to shopping on site and mini golf, guests can connect to free wired internet.
You'll also find perks like:
  • 3 outdoor pools and an indoor pool, along with free cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, bike rentals, and 2 outdoor tennis courts
  • An electric car charging station, express check-out, and express check-in
  • Guest reviews give top marks for the helpful staff
Room features
All 204 individually furnished rooms boast comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Children's dinnerware, children's books, and art supplies
  • Recycling and LED light bulbs
  • Designer toiletries, separate tubs/showers, and bidets
  • 26-inch HDTVs with premium channels
  • Wardrobes/closets, balconies, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Penha Longa Resort is listed in the 2021 Travel + Leisure 500.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 7 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arola
  • LAB by Sergi Arola
  • Midori
  • Penha Longa Mercatto
  • Spices

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Mini golf
  • Piano
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Babysitting (surcharge)
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 25 meeting rooms
  • Computer station
  • Conference center

Outdoors

  • Free pool cabanas
  • Garden
  • In a national park
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in room
  • Doorbell and phone notification
  • Elevator (39 inch wide door)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Reception hall
  • Renovated entire property - April 2024
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 26-inch LCD TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 125 per accommodation, per stay, plus a one-time cleaning fee of EUR 125 and a deposit of EUR 175 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 55 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 65 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 155 per vehicle (one-way, maximum occupancy 2)
  • Pet deposit: EUR 175 per stay
  • Pet fee: EUR 125 per accommodation, per stay plus EUR 125 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 65 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 281

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 12 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Penha Longa Resort have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool.

Is Penha Longa Resort pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 55 lbs per pet. There's a deposit of EUR 175 per stay and a fee of EUR 125 per accommodation, per stay. A cleaning fee of EUR 125 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Penha Longa Resort?

Check-in begins at 3 PM.

What time is check-out at Penha Longa Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Penha Longa Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 155 per vehicle applies.

Where is Penha Longa Resort located?

Located in the historical district, this family-friendly hotel is within 6 mi (10 km) of Quinta da Regaleira, Sintra National Palace, and Estoril Casino. Pena Palace and Castle of the Moors are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Penha Longa Resort Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 336 out of 445 reviews
Rating 8 - Good. 64 out of 445 reviews
Rating 6 - Okay. 25 out of 445 reviews
Rating 4 - Poor. 14 out of 445 reviews
Rating 2 - Terrible. 6 out of 445 reviews

Reviews

Verified

10/10 Excellent

Rosy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience, from the views to the staff to the property! We had a splendid time and cannot wait to return! The food service is 5 stars - thank you so much for the hospitality
Views were gorgeous
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about my stay was just perfect. The staff were incredibly friendly and helpful. The room was clean, quiet, and comfortable. The grounds are enormous and one can literally lose oneself walking in nature around the golf course. There are five great restaurants on property. And the location, midway between Centra and Cascais is perfect.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Sayeed

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Friendly and efficient.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing! All the crew were extremely friendly and helpful. Hotel was very clean. The spa and the pool are top of the line. We had an amazing experience at Pehna Longa Resort!
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Scout

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, wonderful staff
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury hotel with good service. Beautiful swimming pools. A small church inside the hotel area. So special and pretty.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is one of the original monasteries of Portugal. All aspects of the facilities were excellent clean, neat, and easy access to all amenities. The room was beautiful with great view of the hills and surrounding geography. In general the staff was very good to excellent always helpful.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

SAVITRI

Beautiful clean and friendly staff
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Great property that is well maintained. Super quick check-in. Large fitness facility and several pools.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is excellent and the hotel staff are very very friendly! I love it when you have a first name basis with the staff. The onsite restaurants are excellent! I would definitely return to this hotel.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

rajesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Quiet Property with Good Selection of Restaurants and warm welcoming staff
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Moustapha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a retreat resort away from the city. Located closed to Sintra downtown (10-15min driving), sits on golf course that is fun to walk around. Two pool family and adult (both cold not heated). Rooms are spacious, breakfast is great but can get busy as it’s popular. Staff are friendly and incredibly helpful and most speak good English. Highly recommend.
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

The resort is great with very friendly staff! I would highly recommend.
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, well appointed beautiful and clean. Comfortable beds etc.
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Ritz Carlton Penha Longa. Excellent hotel with beautiful room, great pool and spa and a golf course, if that is your thing. Convenient to both Sintra and Cascais. 2 different Michelin starred restaurants on property and a very nice breakfast.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Paula plaia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and spacious rooms. Staff top notch. Comfortable.
Verified

10/10 Excellent

Bhavika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great property. True 5 star service - they are amazing people. My kid made friends with so many of the staff.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place!

Place was amazing. Staff always accommodating. Quiet and relaxing. Pool was a perfect way to finish the day. You would not be disappointed.
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Richard Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. Even though it was pouring rain the whole time, we loved all the amenities that were offered at Penha Longa. The staff were incredibly helpful and very kind. Every single one we came in contact with. The indoor pool and spa facilities were amazing! The beautiful chocolate were so special and we bought lots to take home. Our Junior Suite was comfortable and the room service was quick and very good for the kids. We loved our stay and would have loved to stay much longer. Great hotel!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Babymoon perfection

The staff at Penha Longa were fantastic. Everyone was very accommodating and helpful. We spent 4 nights here for our Babymoon and were really pleased with our choice to stay here. My husband played 3 rounds of golf and I went to the spa for multiple treatments during the week. The food at the various restaurants was fantastic as well; we ate at Mercatto twice! We will definitely be back.
Main pool
Main pool
Spa pool area
View from entrance of hotel
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A true five star hotel

Our stay at Penha Longa was absolutely lovely. The service and the hotel were top to the finest details. We enjoyed our holiday with our toddler and never felt this welcomed. It really warmed our hearts to see how everyone paid attention to our little one. The hotel is located in such a beautiful venue and there was plenty of activities to do, our favorites were the spa and buggy rides. We will definitely return!
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Elora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot give enough positive accolades for my stay. The resort is stunning, all the food was modestly priced and exceptional. I didn’t have a single bad meal. The rooms were spacious and beautiful, and the pools were great! Especially the staff was exceptional. Each restaurant we dined in did not disappoint, you don’t even have to leave. Only gripe is the several day Indian wedding blaring their music during their festivities our entire stay. Could have done without that experience.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Yanick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean, good temperature. I love how spacious the room was, well distributed, with mirrors, a balcony overlooking the garden and the mountain. We had access to juice, sodas and water in the refrigerator. The staff was very friendly. They brought our luggage up to the room.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Time

From the check in reception to check out the customer service was exceptional. Everyone was engaged and genuinely happy to assist. They were also happy to have a conversation at any time. The staff makes you feel welcomed and are truly happy with their roles and opportunities to assist in any way. The only other place I've experienced such pure genuine customer service was Jade Mountain in Saint Lucia.
Stayed 5 nights in Jul 2024
Verified

6/10 Okay

Jacob

Liked: Cleanliness, room comfort
The hotel is big and relatively dated. We had a lot of small issues which might have been because it was high season and busy. However, every day we had to ask for our toilet to be fixed because it leaked. It was never fixed and it was only the last day we were asked if we wanted a different room. Also, we gave our laundry the day before leaving and brought to the front desk and told them we were leaving and it needed to be ready for our departure the next day. Not only was it not ready but it hadn’t even gone to the wash. When we got it back it was mixed with someone else’s dirty clothes. The staff apologised and gave me a free nights worth of loyalty points from Marriott which was nice but I haven’t received them yet, but I assume I will in due course. I think the hotel is too big and too dated to be five stars. They had some really good staff and some really average staff. I don’t think there is much value for money here.
Stayed 7 nights in Jul 2024