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My Story Hotel Ouro

3.0 star property
Hotel with a restaurant, 5-minute walk to Rossio Square

Choose dates to view prices

My Story Hotel Ouro places visitors in Lisbon's vibrant energy. Guests can unwind with drinks at the bar, savor authentic Portuguese cuisine, or browse the on-site mall. Near Avenida da Liberdade, the hotel offers free WiFi and multilingual staff to help travelers.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, soundproofing

Double Room

8.4 out of 10
Very good
(22 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Hair dryer
Minibar
Cable channels
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Minibar, in-room safe, desk, soundproofing

Twin Room

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Hair dryer
Minibar
Cable channels
  • 12 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Private bathroom
Hair dryer
Minibar
Cable channels
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 2 Double Beds

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About the neighborhood

Map
Rua Áurea 100, Lisbon, 1100-063

What's nearby

  • Commerce Square - 3 min walk - 0.2 miles
  • Rossio Square - 3 min walk - 0.2 miles
  • Santa Justa Elevator - 3 min walk - 0.2 miles
  • Rua Augusta Arch - 3 min walk - 0.2 miles
  • Lisbon Cathedral - 5 min walk - 0.3 miles

Getting around

  • Rua da Conceição Stop (28E) - 1 min walk
  • Rossio Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 29 min drive

Restaurants

  • ‪Casa Portuguesa do Pastel de Bacalhau - ‬1 min walk
  • ‪Brew - ‬2 min walk
  • ‪Cafetaria São Nicolau - ‬1 min walk
  • ‪Grilled & Company - ‬2 min walk
  • ‪Cotidiano - ‬2 min walk

About this property

My Story Hotel Ouro

Hotel near Rossio Square
Located close to Santa Justa Elevator and Castle of São Jorge, My Story Hotel Ouro provides a shopping mall on site, dry cleaning/laundry services, and a bar. The on-site restaurant offers lunch and dinner. Stay connected with free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and concierge services
  • A 24-hour front desk, luggage storage, and smoke-free premises
  • Tour/ticket assistance, a front-desk safe, and a TV in the lobby
  • Guest reviews give top marks for the central location and helpful staff
Room features
All 51 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Designer stores
  • Shopping mall
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Airport shuttle fee: EUR 25 per room (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Property Registration Number 7845

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

My Story Hotel
My Story Hotel Ouro
My Story Hotel Ouro Lisbon
My Story Ouro
My Story Ouro Lisbon
My Story Hotel Ouro Lisbon
My Story Ouro Lisbon
My Story Ouro
Hotel My Story Hotel Ouro Lisbon
Lisbon My Story Hotel Ouro Hotel
Hotel My Story Hotel Ouro
My Story Hotel Ouro Hotel
My Story Hotel Ouro Lisbon
My Story Hotel Ouro Hotel Lisbon

Frequently asked questions

Is My Story Hotel Ouro pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at My Story Hotel Ouro?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at My Story Hotel Ouro?

Check-out is at 11:00 AM.

Does My Story Hotel Ouro provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 25 per room applies.

Where is My Story Hotel Ouro located?

Located in Lisbon City Center, this hotel is within a 5-minute walk of Rua Augusta, Rossio Square, and Santa Justa Elevator. Castle of São Jorge and Avenida da Liberdade are also within 15 minutes. Rua da Conceição Stop (28E) and Baixa-Chiado Station are within a 2-minute walk.

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Reviews

My Story Hotel Ouro Reviews

8.8

Excellent

9.4

Cleanliness

9.6

Location

9.2

Staff & service

8.8

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 394 out of 746 reviews
Rating 8 - Good. 267 out of 746 reviews
Rating 6 - Okay. 63 out of 746 reviews
Rating 4 - Poor. 16 out of 746 reviews
Rating 2 - Terrible. 6 out of 746 reviews

Reviews

10/10 Excellent

SEONKYU

Liked: Cleanliness, amenities, property conditions & facilities
All Staffs are very nice and willing to help their guest. Loved to stay in this hotel and all core travel spots are very close to go.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. The area near the hotel is very busy but the room was quiet. Great location to walk to the major attractions.
Stayed 3 nights in Sep 2025

10/10 Excellent

Milene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, clean, modern, and right in the downtown area, near shopping, plenty of great dining options but still quiet enough for a good night sleep
Stayed 2 nights in Aug 2025

10/10 Excellent

Pekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and quiet

Staff was very nice and welcoming. The rooms were very quiet, no street noise. That was surprising in the city center.
Stayed 1 night in Aug 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the middle of everything. Convenient for walking to many of the tourist destinations. Staff were extremely helpful and friendly.
Stayed 3 nights in Jul 2025

10/10 Excellent

Pekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Another night in nice quiet room. No street noise in the room.
Stayed 1 night in Aug 2025

10/10 Excellent

Kitt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location right in the heart of Lisbon. So many dining and shopping options at your doorstep. Staff was very friendly and helpful both at the Front Desk and in the Restaurant.
Stayed 2 nights in May 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and a very pleasant stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff were approachable and friendly. The hotel itself was centrally located to get to tourist attractions and all other amenities.
Stayed 4 nights in Mar 2025

10/10 Excellent

Yuk Lung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Oct 2023

8/10 Good

LYNETTE

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel great location
Stayed 2 nights in Feb 2024

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in May 2024

10/10 Excellent

Susannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a clean comfortable room added to the perfect location of the Hotel made our stay effortless.
Stayed 4 nights in Jun 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
love the location
Stayed 2 nights in Nov 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location, highly recommend
Stayed 7 nights in Jan 2023

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City centre stay

Good location, clean, nice bar, great breakfast.
Stayed 4 nights in Oct 2024

10/10 Excellent

Luis

Liked: Amenities
Clean, great service and best location!
Stayed 5 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities

Visit to Baxia hotel

Great location. Helpful staff at reception. However food service was extremely poor. Very slow and I had to ask twice where food was. Plus shuttle service booked for 10.20am didnt turn up till 11am, after further calls which was disappointing.
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Ok hotel in a really good location. Good international breakfast.
Stayed 4 nights in Jan 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff!
Stayed 6 nights in Nov 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location. Lovely staff. Super little hotel!

Smooth checkin. Really friendly receptionists Rodrigo and Stephen - so helpful and welcoming. Breakfast was good only criticism was the coffee/tea machine did not make water very hot. Brilliant location. Would definitely come back.
Stayed 2 nights in Mar 2025

10/10 Excellent

MIGUEL

Liked: Amenities, property conditions & facilities
Excelent service, very happy with our stay
Stayed 3 nights in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel right in downtown. Great service as well.
Stayed 2 nights in Sep 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed twice now, i love it here
Stayed 1 night in Aug 2022

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel has a great location and is great for getting to all the tourist attractions. Downside hotel had an issue with the fire alarm that meant first night there it was going off and on between 9-12pm. After being up from 230am to travel we were shattered. To resolve the issue the air con was switched off so woke
Stayed 3 nights in May 2025
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Policies

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