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My Story Hotel Figueira

4.0 star property
Hotel with a 24-hour front desk, steps from Rossio Square

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Reception
Front of property
Interior detail
Double Room, City View | Egyptian cotton sheets, premium bedding, down comforters
Double Room, City View | City view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room, City View

Double Room, City View | Egyptian cotton sheets, premium bedding, down comforters

Double Room, City View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room

Egyptian cotton sheets, premium bedding, down comforters

Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Memory foam bed
  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Egyptian cotton sheets, premium bedding, down comforters

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 18 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Twin Room, City View

Twin Room, City View | Egyptian cotton sheets, premium bedding, down comforters

Twin Room, City View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Memory foam bed
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Egyptian cotton sheets, premium bedding, down comforters

Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Memory foam bed
  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Map
Praca da Figueira 15, Lisbon, 1100-119

What's nearby

  • Rossio Square - 2 min walk - 0.2 miles
  • Santa Justa Elevator - 4 min walk - 0.3 miles
  • Avenida da Liberdade - 7 min walk - 0.4 miles
  • Castle of São Jorge - 8 min walk - 0.4 miles
  • Commerce Square - 9 min walk - 0.5 miles

Getting around

  • Rossio Station (Green) - 1 min walk
  • Rossio Station - 4 min walk
  • Humberto Delgado Airport (LIS) - 30 min drive

Restaurants

  • ‪A Ginjinha - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Casa das Bifanas - ‬1 min walk
  • ‪Confeitaria Nacional - ‬2 min walk
  • ‪Bastardo - ‬2 min walk

About this property

My Story Hotel Figueira

Upscale hotel near Rossio Square
Located close to Santa Justa Elevator and Castle of São Jorge, My Story Hotel Figueira provides dry cleaning/laundry services, a bar, and a restaurant. Guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), a 24-hour front desk, and an elevator
  • A porter/bellhop, concierge services, and tour/ticket assistance
  • Multilingual staff, a TV in the lobby, and smoke-free premises
  • Guest reviews give top marks for the helpful staff and location
Room features
All 79 rooms include comforts such as free international calls and premium bedding, as well as perks like pillow menus and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and memory foam beds
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch LED TVs with satellite channels
  • Free infant beds, heating, and daily housekeeping

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 19 for adults and EUR 19 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Squadra

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Heating
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 19 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Property Registration Number 11838

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

My Story Hotel Figueira Hotel
My Story Hotel Figueira Lisbon
My Story Hotel Figueira Hotel Lisbon

Frequently asked questions

Is My Story Hotel Figueira pet-friendly?

No, only service animals are welcome at the property.

How much is parking at My Story Hotel Figueira?

This hotel doesn't offer parking.

What time is check-in at My Story Hotel Figueira?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at My Story Hotel Figueira?

Check-out is at noon.

Where is My Story Hotel Figueira located?

Located in Baixa, this hotel is steps from Figueira Square and Rossio Square. Avenida da Liberdade and Santa Justa Elevator are also within 10 minutes. Rossio Station (Green) and Praça da Figueira Stop are within a 2-minute walk.

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My Story Hotel Figueira Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 184 out of 274 reviews
Rating 8 - Good. 73 out of 274 reviews
Rating 6 - Okay. 8 out of 274 reviews
Rating 4 - Poor. 5 out of 274 reviews
Rating 2 - Terrible. 4 out of 274 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 3 nights in Apr 2025

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
So
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place. the staff was extremly accommodating. can definetly recommend this place to everyone. no complaints :)
Stayed 4 nights in Mar 2025

10/10 Excellent

GERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to stay, great location, very walkable throughout the city. Freindly, clean and safe. Would recommend my story Figuera hotel. Amazing!
Stayed 4 nights in Feb 2025

8/10 Good

B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good service. Great location. Rooms very small.
Stayed 2 nights in Feb 2025

10/10 Excellent

moona

Liked: Amenities
Excellent hotel. Very central. Close to attractions, metro and restaurants. The rooms were immaculate. Very comfy beds. Sound proofing was amazing, being on a busy street, we couldn’t hear a thing once you shut the windows.
Stayed 4 nights in Feb 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Located in the heart of Lisbon, very convenient to walk to the major attractions of the city. Very clean, amazing breakfast , friendly staff.Would definitely recommend!
Stayed 3 nights in Jan 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick. Check in counter is oddly located right next to the bar area. The hotel is centrally located, making it very convenient to get around especially on foot. The rooms and halls are very dark and gloomy, making it not very warm and inviting. Rooms were spacious with high ceilings. Breakfast buffet had a good variety of options.
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. It is an immaculate hotel with everything you need.
Stayed 6 nights in Dec 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located for all the most interesting sites in the old city.
Stayed 2 nights in Oct 2024

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Oct 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in great location
Stayed 3 nights in Aug 2024

10/10 Excellent

Peiro

Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 3 nights in Jun 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great, excellent location with plenty of restaurants nearby. Room a little small..but all clean with a comfortable bed. Worst thing was air con...controlled by staff via till and with several bedrooms on the same circuit it meant when someone complained about being cold our air con was also turned off and our room quickly got to 25°and was far too hot for sleep. Good choice for breakfast but not so much towards the end of service. Very happy with the evening meal we had one night. Overall good value for money and would certainly return
Stayed 3 nights in Jan 2025

6/10 Okay

Arturo de la

Disliked: Staff & service
Very central but to expensive for the type of hotel it is,
Stayed 3 nights in Oct 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and efficient staff
Stayed 1 night in May 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel. Great room. Only negative was the height of the makeup mirror.
Stayed 3 nights in Sep 2024

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property in excellent location. Hotel staff was very friendly. The hotel restaurant has great cocktails and good Italian food.
Stayed 2 nights in Jun 2024

8/10 Good

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently close to transportation & amenities.
Stayed 3 nights in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, awesome staff, excellent location and delicious food.
Stayed 2 nights in Sep 2022

6/10 Okay

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Room size and functionality poor.
Stayed 3 nights in Sep 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to discover Lisbon
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is "the center of the center" for Lisbon visitors! Walking distance to the majestic business and pubic buildings, and lined with local Lisboa traditional restaurants.
Stayed 4 nights in May 2024

10/10 Excellent

OVED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, great and kind service and good breakfast
Stayed 3 nights in May 2023

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service, property conditions & facilities
The Story Figueira has a good location which is fairly convenient for getting around. We had a horrible experience with the hotel in that the first night when we checked into the hotel, my husband was so tired that he felt asleep on the bed (without lifting the top bedsheet) and I didn't want to wake him up so I didn't turn on any lights and just lifted the bedsheet and went to bed. The next morning when I woke up i felt something on the bedsheet, I tough it and saw a couple of brown spots on my side of the bedsheet. I initially though its chocolate but then when I turned on the light and blinds I realized that it's feces. I got furious and went downstairs and told the receptionist. She asked me why I did not find out the night before and I explained to her the reason. She sent a couple of ladies from housekeeping and I took pictures and asked them to change all my pillow cases and sheets. My husband and I had to wash all our underwears, pyjamas and wipe down all the headboards, coffee tables, faucets etc. I then spoke to the hotel manager Alfonso Santos, front office manager in person and in whatsapp. I am shock that Mr. Santos did not even apologize but simply said the sheets have been changed. I then whatsapp the contact on the hotel card and he responded saying that the hotel offers "impeccable" standard of service and he "firmly stands by his staff and company". My husband and I own businesses in Canada and we would never ever treat our customers this way.
Stayed 5 nights in May 2025